Tropical Smoothie Cafe’s corporate office and Corporate Support Center is located at 1117 Perimeter Center West, Suite W200, Atlanta, GA 30338. The published corporate and franchise-development number is 1-770-580-2333. Tropical Smoothie Cafe is a Blackstone portfolio company led by CEO Max Wetzel. Guests with order, refund, delivery, Tropic Rewards, app, food-quality, employee-conduct, or cafe complaints should normally contact the cafe involved and submit the official Guest Contact Center form before escalating an unresolved matter to the Atlanta office.
Tropical Smoothie Cafe Corporate Office and Headquarters Contact Information
- Consumer Brand: Tropical Smoothie Cafe
- Franchisor Entity Shown on Current Official Sites: TSC Franchisor, LLC
- Corporate and Employment Entity Also Used: Tropical Smoothie Cafe, LLC
- Owner: Private-equity funds managed by Blackstone
- Ownership Status: Privately held
- Corporate Office and Corporate Support Center Address: 1117 Perimeter Center West, Suite W200, Atlanta, GA 30338, USA
- Corporate Support Center and Franchise-Development Number: 1-770-580-2333
- Guest Contact Center: Submit Tropical Smoothie Cafe Feedback
- Digital Accessibility Assistance: 1-770-821-1900
- Accessibility Feedback: 1-877-448-7674
- Accessibility Email: he********@******************fe.com
- Privacy Requests: 1-855-966-2563
- Official Website: TropicalSmoothieCafe.com
- Online Ordering: Order Tropical Smoothie Cafe Online
- Location Directory: Find a Tropical Smoothie Cafe
- Tropic Rewards and App FAQs: Tropic Rewards Help
- Nutrition Information: Tropical Smoothie Cafe Nutrition
- Gift Cards: Tropical Smoothie Cafe Gift Cards
- Cafe and Corporate Careers: Tropical Smoothie Cafe Careers
- Franchise Opportunities: Tropical Smoothie Cafe Franchising
- Privacy Policy: Tropical Smoothie Cafe Privacy Policy
- Terms of Use: Tropical Smoothie Cafe Terms of Use
- Digital Accessibility: Tropical Smoothie Cafe Accessibility
The number 1-770-580-2333 is published with Tropical Smoothie Cafe’s Corporate Support Center and is also used for franchise-development inquiries. It is not identified as a dedicated guest complaint, refund, Tropic Rewards, local-employment, or delivery-support line.
The number 1-770-821-1900 is currently published for assistance using or accessing Tropical Smoothie Cafe’s website and mobile services. It should not be described as the general corporate or customer-service number.
Tropical Smoothie Cafe does not prominently publish one universal telephone number for ordinary restaurant, refund, app, Rewards, or order complaints. Those concerns should be submitted through the official Guest Contact Center.
Where Is Tropical Smoothie Cafe Headquarters?
Tropical Smoothie Cafe headquarters and its Corporate Support Center are located at:
TSC Franchisor, LLC
1117 Perimeter Center West
Suite W200
Atlanta, GA 30338
This is the location readers generally seek when searching for Tropical Smoothie Cafe headquarters, Tropical Smoothie corporate office, Tropical Smoothie HQ, home office, main office, head office, corporate address, or Atlanta corporate office.
The office is in the Perimeter Center area of metropolitan Atlanta. Official company resources use Atlanta as the mailing city.
The headquarters is not a public cafe, order-pickup counter, refund desk, food-return location, Tropic Rewards service center, or walk-in complaint office. Do not bring smoothies, food, receipts, gift cards, or damaged products to the office unless the company provides specific instructions.
Tropical Smoothie Cafe Ownership and Leadership
Tropical Smoothie Cafe is privately held and owned through private-equity funds managed by Blackstone.
Blackstone completed its acquisition of the company from Levine Leichtman Capital Partners in 2024.
Max Wetzel serves as Chief Executive Officer of Tropical Smoothie Cafe. He succeeded former CEO Charles Watson in November 2024.
Current official resources use TSC Franchisor, LLC as the franchisor entity. Tropical Smoothie Cafe, LLC also appears in company employment and legal materials and manages corporate employment at the Atlanta support center.
Most cafes are independently owned and operated by franchisees. Tropical Smoothie Cafe states that it manages one company-operated cafe in Atlanta in addition to the corporate support center.
Corporate Office vs. Local Tropical Smoothie Cafe Locations
The Atlanta Corporate Support Center handles brand leadership, franchise administration, marketing, technology, legal matters, menu strategy, corporate employment, training, privacy, accessibility, and higher-level unresolved concerns.
A local cafe normally handles:
- Food preparation and order accuracy
- Remakes, refunds, or manager adjustments
- Employee and manager conduct during a visit
- Cleanliness and food-handling concerns
- Local operating hours
- Pickup and in-cafe order problems
- Questions about a cafe-specific receipt
- Local hiring, scheduling, payroll, and employee matters
Because most cafes are independently operated, the franchise owner may be responsible for local employees, refund decisions, restaurant records, and day-to-day management.
The legal operator may appear on the receipt, job posting, pay statement, tax form, or other cafe documents.
Choose the Correct Tropical Smoothie Cafe Support Route
- Incorrect or missing item: Contact the cafe shown on the receipt as soon as possible.
- Food-quality concern: Ask for the cafe manager and keep the product, receipt, packaging, and photographs when appropriate.
- Refund request: Contact the cafe and select Refund in the Guest Contact Center if the issue remains unresolved.
- Order placed through the Tropical Smoothie Cafe app: Contact the preparing cafe and submit the order details through the Guest Contact Center.
- Third-party delivery problem: Contact the cafe and the delivery platform when responsibility for preparation, delivery, or payment is unclear.
- Tropic Rewards problem: Select Tropic Rewards in the Guest Contact Center and provide the account email privately.
- App or website issue: Select App / Website in the Guest Contact Center.
- Website accessibility assistance: Call 1-770-821-1900.
- Accessibility feedback: Call 1-877-448-7674 or email he********@******************fe.com.
- Privacy request: Use the privacy form or call 1-855-966-2563.
- Cafe job application: Apply through the local cafe listing and identify the franchise employer.
- Corporate employment: Use the corporate-opportunities section of the official careers site.
- Franchise opportunity: Use the franchise website or call 1-770-580-2333.
- Unresolved corporate complaint: Document the cafe and Guest Contact Center responses before writing to the Atlanta office.
What to Have Before Contacting Tropical Smoothie Cafe Corporate
- The cafe name, number, address, city, and state
- The visit, pickup, or delivery date and approximate time
- The receipt or online order number
- The items ordered and requested modifications
- The ordering method, such as in-cafe, app, website, or third-party delivery
- The name of the delivery company when applicable
- Photographs of food, packaging, receipts, or visible cafe conditions when relevant
- The names or roles of managers previously contacted
- The Tropic Rewards email when the issue involves an account
- The Guest Contact Center confirmation or case reference
- A concise explanation of the requested resolution
Do not publish complete order numbers, receipt barcodes, Tropic Rewards credentials, payment-card information, gift-card numbers, home addresses, personal telephone numbers, private email addresses, medical records, or employee records in public comments.
How to Escalate a Tropical Smoothie Cafe Complaint
Begin with the manager of the cafe involved when the complaint concerns food, service, cleanliness, employee conduct, a refund, or an incorrect order.
Provide the receipt, visit date, approximate time, and a concise explanation of what occurred. State whether a remake, refund review, Rewards correction, manager response, or another resolution is being requested.
If the cafe does not resolve the concern, submit the official Guest Contact Center form.
Select the most accurate category and provide the cafe name or number. The available categories include product, service, Tropic Rewards, cafe feedback, app or website, refund, and other issues.
For a substantial matter that remains unresolved, written correspondence may be sent to:
TSC Franchisor, LLC
1117 Perimeter Center West
Suite W200
Atlanta, GA 30338
Send copies rather than original receipts, medical records, payment records, photographs, or legal documents. Do not mail food products to the corporate office.
Contacting the Corporate Support Center does not guarantee a refund, replacement, account adjustment, disciplinary action, or individual written response.
Tropical Smoothie Cafe Order, Refund, and Delivery Complaints
Order complaints may involve missing food, incorrect ingredients, an unavailable product, damaged packaging, a delayed pickup, an order assigned to the wrong guest, or a delivery that never arrived.
Contact the preparing cafe promptly because its manager can review the order, employees on duty, preparation records, and payment information.
When the order was placed through the Tropical Smoothie Cafe app or website, submit the order confirmation and cafe details through the Guest Contact Center.
When a third-party delivery platform was involved, determine whether the problem occurred during payment, preparation, pickup, or delivery. The cafe and delivery provider may control different portions of the transaction.
Keep screenshots of the order, delivery status, messages, refund promises, and payment record. Ask for written confirmation of any approved refund or account credit.
A public review on this page does not create a formal refund request.
Tropic Rewards, App, and Account Complaints
Tropic Rewards complaints may involve trouble creating an account, password-reset problems, missing points, receipt-scanning errors, expired rewards, or an offer that did not apply.
Use the Forgot Password process when the account cannot be accessed. Password-reset links may expire, so complete the reset promptly.
Eligible receipts can generally be scanned or entered within 14 days of purchase. Points may take up to 24 hours to appear.
Purchases through third-party delivery and catering platforms may not qualify for Tropic Rewards points.
If the problem continues, select Tropic Rewards or App / Website in the Guest Contact Center. Include the account email, receipt date, cafe, and offer details privately.
Do not post passwords, account emails, receipt barcodes, reward balances, or verification information in a public review.
Food Safety, Cleanliness, and Allergen Complaints
A complaint involving insects, foreign material, contamination, unsafe food handling, cleanliness, or possible foodborne illness should be reported promptly to the cafe manager.
Record the cafe, date, time, menu item, ingredients, receipt details, and what was observed. Preserve the product and packaging when safe to do so.
Submit the concern through the Guest Contact Center if the cafe does not provide an adequate response.
Serious sanitation or suspected foodborne-illness concerns may also be reported to the local or state health authority responsible for the cafe.
Tropical Smoothie Cafe publishes current nutrition information, but ingredients and preparation conditions can change. Guests with allergies or medical dietary restrictions should review current information and speak with the cafe before ordering.
Seek appropriate medical assistance when symptoms or an allergic reaction require care. Do not publish medical records or another person’s private health information.
Tropical Smoothie Cafe Employee, HR, and Applicant Questions
Tropical Smoothie Cafe does not prominently publish a universal public Human Resources, payroll, benefits, or employee-relations telephone number.
The Corporate Support Center and accessibility numbers should not be relabeled as HR numbers.
Most local cafes are independently owned and operated. The franchise company may be the employer responsible for local hiring, schedules, payroll, benefits, discipline, and workplace complaints.
Applicants should use the official cafe-opportunities search and review the employer information connected to the position.
Corporate opportunities at the Atlanta support center are managed by Tropical Smoothie Cafe, LLC.
Current employees should identify the legal employer shown on the pay statement, tax form, handbook, or employment agreement and use that employer’s authorized management or Human Resources process.
Do not publish Social Security numbers, employee identification numbers, schedules, payroll documents, medical information, disciplinary records, or private workplace messages in public reviews.
Tropical Smoothie Cafe Franchise Questions
Prospective franchisees can use the official franchise website or call 1-770-580-2333.
A prospective owner should review the current Franchise Disclosure Document, investment requirements, territory terms, fees, training, required suppliers, operating obligations, and financial-performance information before committing.
Existing franchisees should use the contractual and internal support routes supplied by TSC Franchisor, LLC.
The consumer Guest Contact Center is not intended for confidential franchise, investment, financial, or contract disputes.
Tropical Smoothie Cafe Reviews and Complaints
Tropical Smoothie Cafe reviews vary by franchise operator, cafe, manager, employee team, order type, delivery provider, and complaint route.
Visible commenters on this page discuss a DoorDash order that was reportedly handed to another customer and later rebagged; difficulty creating a Tropic Rewards account; an app order that was allegedly never delivered or reimbursed; another missing delivery order; and an allegation that a smoothie contained gnats.
These are individual commenter accounts and do not establish what occurred in every case or at every Tropical Smoothie Cafe.
When leaving a Tropical Smoothie Cafe corporate-office review below, include the cafe city and state, approximate date, order type, general issue, support route used, response time, and whether the complaint was resolved.
Fake Tropical Smoothie Cafe Support Warning
Use TropicalSmoothieCafe.com, the official app, the verified location directory, or an official franchise website before providing account, payment, employment, or franchise information.
Be cautious with fake refund offers, Tropic Rewards messages, gift-card requests, job offers, franchise solicitations, and customer-service numbers copied from outdated directories.
Tropical Smoothie Cafe support should not require gift-card payments, cryptocurrency, wire transfers, an account password, a one-time verification code, or remote access to a device to investigate an ordinary complaint.
Confirm that contact forms are connected to an official Tropical Smoothie Cafe domain before entering personal information.
Tropical Smoothie Cafe Competitors and Related Corporate Office Pages
Tropical Smoothie Cafe competes with smoothie, juice, coffee, sandwich, and fast-casual restaurant brands, including Smoothie King, Jamba, Starbucks, Dunkin’, and PJ’s Coffee.
Related corporate-office pages include Smoothie King Corporate Office, Jamba Corporate Office, Starbucks Corporate Office, Dunkin’ Corporate Office, and PJ’s Coffee Corporate Office.
Related Resources
- Official Tropical Smoothie Cafe Website
- Tropical Smoothie Cafe Guest Contact Center
- Tropical Smoothie Cafe Location Directory
- Tropical Smoothie Cafe Online Ordering
- Tropic Rewards and App FAQs
- Tropic Rewards Terms
- Tropical Smoothie Cafe Nutrition Information
- Tropical Smoothie Cafe Gift Cards
- Tropical Smoothie Cafe Careers
- Tropical Smoothie Cafe Franchise Information
- Tropical Smoothie Cafe Leadership
- Tropical Smoothie Cafe Privacy Policy
- Tropical Smoothie Cafe Terms of Use
- Tropical Smoothie Cafe Accessibility
Frequently Asked Questions About Tropical Smoothie Cafe Corporate Office
Where is Tropical Smoothie Cafe headquarters?
Tropical Smoothie Cafe’s Corporate Support Center is located at 1117 Perimeter Center West, Suite W200, Atlanta, GA 30338.
What is Tropical Smoothie Cafe’s corporate phone number?
The current number published with the Corporate Support Center and franchise-development office is 1-770-580-2333.
Is 1-770-821-1900 Tropical Smoothie Cafe’s corporate number?
Tropical Smoothie Cafe currently publishes 1-770-821-1900 for assistance accessing or using its website and mobile site. It is not identified as the general corporate complaint number.
What is Tropical Smoothie Cafe’s customer-service number?
Tropical Smoothie Cafe does not prominently publish one universal guest-service number. Guests should use the official Guest Contact Center and select the category matching the issue.
Is 1-888-914-9661 still Tropical Smoothie Cafe customer service?
That number is not currently published through Tropical Smoothie Cafe’s main Guest Contact Center, privacy, accessibility, or franchise resources as its general customer-service number.
Who owns Tropical Smoothie Cafe?
Tropical Smoothie Cafe is privately held and owned through private-equity funds managed by Blackstone.
Who is the CEO of Tropical Smoothie Cafe?
Max Wetzel is Chief Executive Officer of Tropical Smoothie Cafe.
Are Tropical Smoothie Cafe locations franchised?
Most Tropical Smoothie Cafe locations are independently owned and operated by franchisees. The company also identifies one company-operated cafe in Atlanta.
How do I complain about a Tropical Smoothie Cafe location?
Contact the cafe manager first. If the matter remains unresolved, submit the Guest Contact Center form with the cafe name or number, visit date, receipt details, and requested resolution.
How do I request a Tropical Smoothie Cafe refund?
Contact the cafe involved and select Refund on the Guest Contact Center form. Keep the order confirmation and any messages from the cafe or delivery provider.
How do I report missing Tropic Rewards points?
Eligible receipts can generally be scanned or entered within 14 days. Allow up to 24 hours for points to appear, then submit a Tropic Rewards request if the problem continues.
What is Tropical Smoothie Cafe’s Human Resources number?
Tropical Smoothie Cafe does not prominently publish a universal public HR number. Local employees should contact their franchise employer, while corporate applicants should use the official careers site.
Can I visit Tropical Smoothie Cafe headquarters for a refund?
No public walk-in refund or guest-service counter is advertised at the Atlanta Corporate Support Center.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, ownership, leadership, contact-route, complaint, and review information for restaurants, franchise companies, retailers, financial institutions, airlines, hotels, and other major organizations.
This page is designed to help readers distinguish Tropical Smoothie Cafe’s Atlanta Corporate Support Center from local franchise cafes, the Guest Contact Center, Tropic Rewards support, delivery providers, accessibility assistance, privacy requests, employment contacts, and franchise development.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Tropical Smoothie Cafe, TSC Franchisor, LLC, Tropical Smoothie Cafe, LLC, Blackstone, any franchisee, cafe operator, employee, delivery provider, Tropic Rewards administrator, or guest-support representative.
This page is provided for informational purposes only and is not legal, medical, allergy, food-safety, employment, franchise-investment, financial, or privacy advice.
Addresses, telephone numbers, ownership structures, leadership roles, franchise operators, menu items, nutrition information, rewards terms, employment contacts, and complaint routes may change. Contact Tropical Smoothie Cafe through a current official company channel for information applying to a particular order, cafe, account, job, or franchise relationship.
Share Your Experience
Have you contacted Tropical Smoothie Cafe’s corporate office, a cafe manager, the Guest Contact Center, Tropic Rewards support, delivery support, a franchise operator, Human Resources, accessibility assistance, or privacy support?
Share your experience with a cafe visit, incorrect order, missing delivery, refund request, food quality, cleanliness concern, Tropic Rewards account, app issue, employee interaction, job application, or corporate escalation below.
Helpful reviews include the cafe city and state, approximate date, order type, general issue, support route used, response time, and whether the complaint was resolved. Please do not post complete order numbers, receipt barcodes, Tropic Rewards credentials, payment information, home addresses, private phone numbers, personal email addresses, medical details, employee records, or unredacted receipts.
