Trying to contact PJ’s Coffee about a store visit, drink order, charge, mobile-app problem, rewards account, employment question, franchise inquiry or unresolved complaint? Start with the local coffeehouse or official support route connected to your issue.
PJ’s Coffee corporate office and its parent company, Ballard Brands, are located in Mandeville, Louisiana. The contact information below includes the PJ’s Coffee headquarters address, corporate phone number, feedback form and complaint-escalation guidance.
How to Contact PJ’s Coffee Corporate Office Headquarters
PJ’s Coffee Headquarters Address and Phone Number
- Brand: PJ’s Coffee of New Orleans
- Operating Company: New Orleans Brew, LLC
- Parent Company: Ballard Brands
- PJ’s Coffee Corporate Address: 4480 LA 22, Suite 2, Mandeville, LA 70471, USA
- PJ’s Coffee Corporate Phone Number: 1-985-792-5899
- PJ’s Coffee Email: in**@*******ee.com
- Mobile App and SMS Assistance: 1-985-792-5776
- PJ’s Coffee Customer Feedback: Submit Feedback
- PJ’s Coffee Website: PJsCoffee.com
- Store Locator: Find a PJ’s Coffee Location
- Rewards and Mobile App: PJ’s Coffee Rewards
- Franchise Opportunities: PJ’s Coffee Franchise Information
- Ballard Brands Contact: Parent Company Contact Page
The number 1-985-792-5899 is published by PJ’s Coffee as a contact phone number. For a complaint about a particular coffeehouse, the official feedback form is generally more useful because it allows the customer to select the store involved.
Choose the Correct PJ’s Coffee Contact Route
- Recent coffeehouse visit: Start with the store manager and keep the receipt, date, time and location.
- Unresolved store complaint: Use the PJ’s Coffee feedback form and select the store involved.
- Incorrect drink or food item: Contact the store promptly and explain what was ordered, what was received and whether the item was consumed.
- Mobile app or rewards problem: Review the PJ’s Coffee Rewards information and submit missing-points or account concerns through the contact form.
- Gift card concern: Keep the purchase receipt and card information private. Use the official PJ’s Coffee website or contact form.
- Employment question: Use the jobs link available through the official PJ’s Coffee contact page or contact the individual franchise location.
- Franchise inquiry: Use the official PJ’s Coffee franchise website.
- Corporate or written correspondence: Send correspondence to PJ’s Coffee of New Orleans, 4480 LA 22, Suite 2, Mandeville, LA 70471.
Many PJ’s Coffee shops are operated by franchisees. A local manager or franchise operator may be able to investigate a drink, employee, receipt, store-hours or service complaint faster than the corporate office. Corporate feedback is appropriate when the location cannot resolve the matter or the concern involves repeated or serious conduct.
How to File and Escalate a PJ’s Coffee Complaint
- Save the transaction information. Keep the receipt, store address, visit date, approximate time, order details and payment record.
- Speak with the store manager. Explain what happened and clearly state the resolution being requested, such as a corrected order, refund, account adjustment or management review.
- Use the official feedback form. Visit the PJ’s Coffee contact page, choose the appropriate subject and select the store involved.
- Document the response. Save emails, screenshots, names or titles of representatives contacted and any reference number provided.
- Escalate app or rewards problems with transaction details. PJ’s Coffee asks customers reporting missing rewards to include the store, purchase date and receipt number.
- Report disputed charges promptly. If a tip or other amount appears unauthorized, contact the store and PJ’s Coffee. Contact the card issuer if the disputed charge remains unresolved.
- Send written corporate correspondence if necessary. Include a concise timeline, copies of non-confidential records and the exact resolution requested.
What to Include in a Written PJ’s Coffee Complaint
- Your name and preferred contact method
- The PJ’s Coffee location involved
- Date and approximate time of the visit or transaction
- Receipt or order number
- Drink, food item, gift card, app or rewards issue involved
- Names or titles of managers previously contacted, when relevant
- A brief factual description of what occurred
- The response received from the store or support team
- The specific resolution being requested
PJ’s Coffee Drink, Ingredient and Order Complaints
Drink and food complaints may involve incorrect ingredients, sweeteners, dairy substitutions, temperature, missing items, preparation time or order accuracy. Customers with an ingredient restriction should clearly explain the restriction before ordering and confirm the completed order before consuming it.
If a drink or food item appears incorrect, stop consuming it and speak with the store immediately. Keep the receipt and identify the exact product, modifications requested and time of purchase. Serious or immediate medical concerns should be directed to appropriate emergency or medical services.
PJ’s Coffee App, Rewards and Missing Points
The PJ’s Coffee app allows participating customers to order, pay and earn rewards. PJ’s Coffee says eligible purchases generally earn one star per dollar and that earned stars should normally appear within 24 hours.
If stars do not appear, use the official contact form and include the store visited, purchase date and receipt number. Customers should also keep screenshots showing the account and missing transaction.
Third-party delivery orders may not qualify for PJ’s Coffee rewards. Delivery complaints involving DoorDash, Uber Eats or another platform may require contacting both the delivery service and the PJ’s Coffee location that prepared the order.
PJ’s Coffee Payment, Tip and Gift Card Complaints
For an unexpected charge or allegedly unauthorized tip, compare the receipt with the posted card transaction and contact the store manager. If the matter is not resolved, submit the information through PJ’s Coffee’s feedback form and contact the card issuer within the issuer’s dispute period.
For a gift card problem, retain the purchase receipt, activation record and remaining balance information. Do not post the complete gift card number or security code in a public review.
Privacy and PJ’s Coffee Scam Warning
Protect personal and payment information when requesting help or leaving a review.
- Do not publish full payment-card or gift-card numbers.
- Do not share app passwords, verification codes or account-recovery links.
- Remove home addresses, phone numbers and email addresses from uploaded receipts or screenshots.
- Do not publish detailed medical information about another person.
- Verify that online support pages use an official pjscoffee.com, pjsfranchise.com or ballardbrands.com address.
- Be cautious with unofficial coupons, gift-card giveaways, franchise offers or social-media accounts requesting payment information.
Who Owns PJ’s Coffee?
PJ’s Coffee is owned by Ballard Brands, a privately held hospitality, restaurant and foodservice company formed by brothers Paul, Steven and Scott Ballard. Ballard Brands acquired PJ’s Coffee in 2008.
The PJ’s Coffee website identifies New Orleans Brew, LLC as the company operating the brand website. Ballard Brands manages its brands from its corporate headquarters in Mandeville, Louisiana.
The official PJ’s Coffee franchise leadership page lists David Mesa Jr. as President. The company’s leadership and support team also includes executives responsible for franchise development, operations, marketing, roasting, training and franchisee support.
A Brief History of PJ’s Coffee
PJ’s Coffee was founded in 1978 by Phyllis Jordan in New Orleans. The company developed a following for locally roasted coffee, New Orleans-inspired flavors and its cold-drip iced coffee process.
The brand now operates through a network of company and franchised coffeehouses. PJ’s Coffee offers hot coffee, cold brew, frozen drinks, tea, breakfast items, pastries, packaged coffee, catering, rewards and online ordering at participating locations.
PJ’s Coffee Competitors
PJ’s Coffee competes with national and regional coffeehouse chains, independent cafés, quick-service restaurants and convenience retailers. Major competitors include Starbucks, Dunkin, Dutch Bros, Caribou Coffee, Tim Hortons, Peet’s Coffee and local specialty coffeehouses.
PJ’s Coffee distinguishes itself through its New Orleans identity, flavored coffees, small-batch roasting, cold brew, breakfast offerings and franchise-based expansion.
PJ’s Coffee Reviews and Complaints
When this page was updated, CorporateOfficeHeadquarters.com displayed three customer reviews for PJ’s Coffee, and all three were rated one out of five stars. This is a very small, self-selected review sample and should not be treated as a rating for every PJ’s Coffee location.
The published complaints describe:
- A drink-preparation concern involving a request for no sugar and a reported 30-minute wait
- An allegedly unauthorized $2 tip and difficulty obtaining a response
- Repeated limited drink availability and a service complaint at a hospital location
These are customer-submitted accounts and have not been independently verified by CorporateOfficeHeadquarters.com. Experiences may vary by store, franchise operator, staffing, time of day and the type of order involved.
PJ’s Coffee Corporate Office Image
Related PJ’s Coffee and Coffeehouse Resources
- PJ’s Coffee Comments and Feedback
- Find a PJ’s Coffee Location
- PJ’s Coffee App and Rewards
- PJ’s Coffee Franchise Opportunities
- Ballard Brands
- Starbucks Corporate Office
- Dunkin Corporate Office
- Dutch Bros Corporate Office
- Caribou Coffee Corporate Office
- Tim Hortons Corporate Office
Frequently Asked Questions About PJ’s Coffee Corporate Office
Where is PJ’s Coffee headquarters?
PJ’s Coffee headquarters is located at 4480 LA 22, Suite 2, Mandeville, LA 70471. Although the brand originated in New Orleans, its corporate office is in Mandeville.
What is the PJ’s Coffee corporate office address?
The PJ’s Coffee corporate office address is 4480 LA 22, Suite 2, Mandeville, Louisiana 70471.
What is the PJ’s Coffee corporate phone number?
PJ’s Coffee publishes 1-985-792-5899 as a contact phone number.
How do I contact PJ’s Coffee customer support?
Use the official PJ’s Coffee feedback form and select the location involved. For a recent store visit, begin with the store manager and retain the receipt and transaction details.
How do I complain about a PJ’s Coffee location?
Speak with the store manager first. If the complaint remains unresolved, use the official feedback form and provide the location, visit date, time, receipt information and requested resolution.
How do I report missing PJ’s Coffee rewards?
Wait up to 24 hours for eligible rewards to appear. If they remain missing, submit the store, purchase date and receipt number through PJ’s Coffee’s contact form.
Who owns PJ’s Coffee?
Ballard Brands owns PJ’s Coffee. Ballard Brands acquired the coffeehouse brand in 2008.
Who founded PJ’s Coffee?
Phyllis Jordan founded PJ’s Coffee in New Orleans in 1978.
Is every PJ’s Coffee location corporately owned?
No. PJ’s Coffee operates through a combination of company and franchised locations. Local store concerns may be handled by the individual franchise operator before corporate escalation.
Can CorporateOfficeHeadquarters.com resolve a PJ’s Coffee complaint?
No. CorporateOfficeHeadquarters.com cannot access store records, payment transactions, app accounts, rewards balances, gift cards, employee files or franchise records. Contact PJ’s Coffee directly for assistance.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, complaint-route and review information for major companies and restaurant brands. Our goal is to help readers identify the correct corporate office and support route before escalating an unresolved issue.
Page Update Note
This PJ’s Coffee corporate office page was updated on August 14, 2026 to confirm the Mandeville headquarters address, clarify the corporate and mobile-app phone numbers, add the official feedback and location resources, explain Ballard Brands and New Orleans Brew ownership, add store, payment, app, rewards and complaint-escalation guidance, review the three existing customer complaints, improve privacy warnings and retain the accurate corporate-office image.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with PJ’s Coffee of New Orleans, New Orleans Brew, LLC, Ballard Brands, any PJ’s Coffee franchisee, coffeehouse, employee, mobile-app provider, rewards program, gift-card provider, delivery platform or customer-support department. This page is provided for informational, complaint and review purposes. Contact details, store ownership, operating hours, app features, rewards terms and complaint processes may change.
Share Your PJ’s Coffee Experience
Have you contacted PJ’s Coffee corporate office, a store manager, the feedback team, app support or Ballard Brands? Share your experience in the comments below. Include the location, date, issue, contact route used and whether the matter was resolved. Do not publish full payment-card numbers, gift-card numbers, app passwords, verification codes, home addresses, phone numbers or detailed personal medical information.