People searching for the On The Border corporate office should be aware that the company’s operating status changed substantially in June 2026. All company-owned restaurants closed, while a limited number of independently operated franchise locations remained outside the operator’s Chapter 7 filing.
On The Border Corporate Office and Contact Information
- Company: On The Border Mexican Grill & Cantina
- Current operating status: Company-owned restaurants closed in June 2026; independently operated franchises may remain open
- Former operating company: OTB Hospitality, LLC
- Bankruptcy status: OTB Hospitality filed for Chapter 7 liquidation on June 19, 2026
- Current general corporate address: No current public corporate address was verified
- Current general corporate phone number: No current public corporate phone number was verified
- Legacy Irving office address: 2201 W. Royal Lane, Irving, TX 75063
- Legacy telephone number: 1-972-499-3000
- Official website: OnTheBorder.com
- Open franchise location finder: Find an On The Border location
Important: The Irving address and 1-972-499-3000 are retained only as legacy directory information. They should not be presented as a verified, active headquarters or customer-support route.
Important Company-Owned Restaurant Closure
OTB Hospitality announced that all company-owned On The Border restaurants had closed before the operating company filed for Chapter 7 liquidation on June 19, 2026. The filing applied to OTB Hospitality, not Pappas Restaurants. Independently operated franchises in California, Florida, Nevada, South Dakota and South Korea were not included in the filing.
Customers should verify a restaurant through the official location finder before traveling, ordering, buying a gift card or relying on older restaurant information.
Does On The Border Still Have a Corporate Office?
A current general corporate headquarters address or corporate customer-service number was not publicly confirmed during this update. The former Irving, Texas address and 1-972-499-3000 telephone number appeared on older On The Border and third-party directory records, but they should now be treated as legacy information.
OTB Hospitality, the operator associated with the company-owned restaurants, is undergoing Chapter 7 liquidation. This means restaurant complaints, order problems and employment questions connected to an independently owned franchise generally need to be directed to that particular franchise rather than the former Irving office.
Current On The Border Franchise Locations
The official On The Border website currently directs visitors to the following five U.S. franchise-location pages. Call the restaurant and verify its hours, services, policies and operating status before visiting.
- Escondido, California: Official location page — 1-760-233-9777
- Las Vegas, Nevada: Official location page — 1-702-658-6682
- Mira Mesa, California: Official location page — 1-858-530-1130
- Orlando International Airport, Florida: Official location page — 1-407-735-5014
- Rapid City, South Dakota: Official location page — 1-605-791-5791
These restaurants are independently operated. Services, promotions, rewards participation, gift-card acceptance, refund procedures, employment contacts and complaint handling can vary by franchise.
How to File an On The Border Complaint
- Identify the restaurant involved. Confirm that it is still listed in the official location directory.
- Contact the restaurant directly. Ask for the manager or franchise operator when the complaint involves service, food, an order, a refund or an employee interaction.
- Provide transaction details. Include the location, date, time, receipt or order number and a concise explanation of what happened.
- State the resolution requested. Explain whether you are requesting a refund, replacement, explanation, account correction or management review.
- Contact the ordering platform when appropriate. DoorDash, Uber Eats, Grubhub or another third-party platform may control delivery adjustments and refunds for orders placed through its service.
- Use an outside route when necessary. Contact the card issuer for an unresolved payment dispute or the local health department for a sanitation or food-safety concern.
Restaurant, Order and Service Complaints
Complaints about slow service, incorrect food, missing items, restaurant cleanliness, manager conduct, billing mistakes or a local refund should normally begin with the independently operated restaurant. A former corporate telephone number is unlikely to be the most effective route after the company-owned restaurant closures.
Third-Party Delivery and Payment Disputes
If an order was placed through a delivery platform, contact that platform first when the issue involves the driver, delivery timing, an unauthorized cancellation or the platform’s refund decision. Contact the restaurant when the concern involves how the food was prepared, packaged or handed off.
For a charge you do not recognize, contact the restaurant or ordering service shown on the receipt and notify your payment-card issuer promptly. Do not post full card numbers, banking records or account credentials in a public review.
Rewards App and Gift Card Concerns
Rewards and gift-card warning: Older On The Border rewards, app and gift-card information may no longer reflect an active centralized support program. Independently operated franchises may have different participation or acceptance policies. Contact the specific restaurant before relying on a reward, promotional balance or gift card.
Never publish a password, account email, gift-card number, PIN, barcode or payment information in the review section.
What to Have Before Contacting a Franchise Restaurant
- The restaurant’s city, state and street address
- The date and approximate time of the visit or order
- The receipt, check or order number
- Whether the purchase was dine-in, pickup, catering or delivery
- The ordering website, app or delivery platform used
- Photos of incorrect food, damaged packaging or the receipt when relevant
- The manager or employee contacted, if known
- A record of calls, emails, app messages and prior refund requests
- A short description of the resolution being requested
Food Safety, Allergies and Medical Concerns
Health and safety warning: For a medical emergency or serious allergic reaction, call 911 or seek immediate medical care. Do not wait for a restaurant or corporate-office response.
Report suspected foodborne illness, unsafe food handling or serious sanitation conditions to the restaurant manager and the appropriate local health department. Save the receipt, packaging, photographs and relevant medical records.
Employment, Payroll and Former Employee Questions
Employees of an independently operated franchise should contact the employer identified on their hiring, payroll or tax documents. The franchise business—not necessarily the former national operating company—may control payroll, scheduling, benefits, W-2 forms and employment records.
Former employees of company-owned restaurants may need to consult their closure notices, benefits documents, payroll provider information or bankruptcy-related communications. A local franchise restaurant and Pappas Restaurants should not automatically be assumed responsible for obligations of OTB Hospitality.
Do not publish Social Security numbers, employee identification numbers, tax forms, medical information, payroll records, home addresses or internal employment documents in a public comment.
Bankruptcy and Closure-Related Matters
OTB Hospitality announced that it filed for Chapter 7 liquidation on June 19, 2026, after closing its company-owned restaurants. The announcement states that OTB Hospitality is a separate legal entity wholly owned by Pappas Restaurants and that Pappas Restaurants was not part of the filing.
Questions about creditor claims, former company-owned restaurant obligations, leases, unpaid invoices or other legal rights may need to be handled through the bankruptcy trustee, court process or qualified legal counsel. A franchise restaurant’s customer-service line is not a bankruptcy-claims department.
Read the OTB Hospitality Chapter 7 announcement for the company’s published statement. CorporateOfficeHeadquarters.com does not provide legal advice.
About On The Border Mexican Grill & Cantina
On The Border began in Dallas in 1982 and became known for Tex-Mex dishes such as fajitas, tacos, enchiladas, queso and margaritas. The brand previously operated company-owned and franchised restaurants across the United States and internationally.
Following financial restructuring and the closure of the company-owned restaurant system, the brand’s remaining U.S. presence consists of a small number of independently operated franchise locations identified by the official website.
On The Border Reviews and Complaints
At the time of this update, the COH page contained one visible reader review. The April 2025 submission described difficulty receiving a password-reset link for the On The Border rewards app. Although its wording described a frustrating experience, the reviewer selected a five-star rating.
This is a single, unverified, pre-closure submission. It is not enough to establish a company-wide complaint trend, a reliable average rating or the current availability of rewards-app support.
Public review privacy notice: Describe your own experience without posting passwords, account emails, gift-card numbers, payment-card details, full receipt numbers, employee records, medical information, home addresses, private telephone numbers or other sensitive information. Reviews represent individual submissions and are not verified corporate statements.
Related Restaurant Corporate Office Pages
- Chili’s Corporate Office
- TGI Fridays Corporate Office
- Cheddar’s Corporate Office
- Applebee’s Corporate Office
- Taco Cabana Corporate Office
- Chipotle Corporate Office
Official On The Border Resources
- On The Border official website
- Open franchise location finder
- OTB Hospitality Chapter 7 announcement
Frequently Asked Questions
What is the current On The Border corporate office address?
No current general corporate-office address was publicly verified during this update. The former address at 2201 W. Royal Lane in Irving, Texas should be treated as legacy information.
What is the On The Border corporate phone number?
The former corporate number was 1-972-499-3000, but it was not verified as a current customer-support or headquarters number following the company-owned restaurant closures and Chapter 7 filing.
Did every On The Border restaurant close?
No. The company-owned restaurants closed, but independently operated franchises were excluded from OTB Hospitality’s Chapter 7 filing. The official website currently points visitors to five U.S. franchise locations and also references independently operated locations in South Korea.
How do I complain about an open On The Border restaurant?
Contact that restaurant directly using the telephone number on its official location page. Include the restaurant location, date, time, receipt or order number, supporting documentation and the resolution you are requesting.
Can I still use an On The Border gift card or reward?
Acceptance should be confirmed directly with the independently operated restaurant before ordering or visiting. Franchise participation and legacy program support may vary.
Who owns On The Border?
The June 2026 announcement described OTB Hospitality as a separate legal entity wholly owned by Pappas Restaurants. OTB Hospitality filed Chapter 7, while Pappas Restaurants was not included in that filing.
Where do former employees get payroll or W-2 help?
Franchise employees should contact the employer listed on their payroll documents. Former company-owned restaurant employees should consult their closure, payroll, benefits and bankruptcy-related communications for the appropriate contact.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has published corporate-office, headquarters, complaint and review information for major companies for many years. This page was rebuilt to distinguish outdated Irving headquarters information from the current On The Border operating situation and to direct readers toward verified franchise-location resources.
Restaurant status, telephone numbers, franchise participation, gift-card policies, rewards programs and bankruptcy information can change. Confirm time-sensitive details with the appropriate restaurant, official website, payment provider, court record or professional adviser.
Page Update Note
This On The Border corporate office page was updated in August 2026 to remove the Irving address and 1-972-499-3000 from active headquarters status, document the closure of company-owned restaurants, explain OTB Hospitality’s Chapter 7 filing, identify the independently operated U.S. franchise locations shown by the official website, improve complaint and privacy guidance, review the existing rewards-app submission.
Share Your On The Border Experience
Readers may use the review form below to describe a recent experience with an independently operated On The Border restaurant, a prior company-owned location, an order, a gift card or the former rewards program. Identify the location and approximate date, but leave private account, payment, employment and medical information out of the public review.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with On The Border Mexican Grill & Cantina, OTB Hospitality, LLC, Pappas Restaurants, any current or former On The Border restaurant, any franchise operator, bankruptcy trustee, court, ordering platform, delivery service, gift-card provider, payment processor, employee or management team.
This page is provided for general informational and review purposes only. It does not provide legal, bankruptcy, employment, medical or financial advice. Corporate addresses, telephone numbers, restaurant status, franchise ownership, support routes, rewards programs, gift-card policies and claim procedures can change. Verify important information directly with the relevant restaurant, official source, court record, payment provider or qualified professional.
Reader reviews are individual, unverified submissions and do not necessarily represent every restaurant, franchise operator, employee, customer or corporate response.