Acura USA Corporate Office Headquarters HQ 

I love my Acura RDX! However, something needs to be done about the gas mileage. Please don’t tell me to buy electric! I don’t want it! I’m surprised at Honda Motor Company at this rating on this vehicle. Perfect in every other way. I’m not the only one!!!

This is the worst customer service I have ever encountered in my entire life from Acura Client Relations. I am writing to express my frustration with the lack of assistance and resolution concerning my leased 2020 Acura MDX. It has been nine months since I was in an accident, and due to a national parts shortage on the Acura manufacturer, my car still remains unfixed. As a single mother of two small children, I rely on having a vehicle to transport myself and my children to work, school, and appointments. The current situation has caused great inconvenience and financial strain on our household. Not only am I paying $450 a month for a car that I cannot drive, but I am also paying $200 for insurance and just paid $470 for tags. I have been walking in the freezing cold weather, borrowing cars, and paying out of my pockets for bus, Ubers, and Lyfts. I have reached out to Acura Client Relations for over a month since February 16th, 2023, requesting a supervisor to assist me in finding a resolution, and I am yet to receive a response. My case manager, Steven, informed me that they cannot buy back my car and that he cannot offer a resolution. I was unaware that I had requested a car buyback. I just want a solution and a car to drive while I make my monthly payments. I have tried to be patient and understanding regarding this matter, but the lack of customer service I have received from Acura is unacceptable. I am a loyal customer, having been leasing my car from Acura for years, and feel disheartened by the treatment I have received. My current situation is causing me a great deal of stress and anxiety, and I cannot continue to make payments for a car that I am unable to use any longer. Therefore, I am asking for your help in this matter. I request that my vehicle be repaired in a timely manner or that Acura provide me with a comparable vehicle while my car is being repaired. At the least, I would like to have a representative speak with me to discuss adequate measures that can be taken. But I can not even get a call back!