Acura Corporate Office Headquarters 

Acura could care less about customer relations. No one addresses your issues or returns your calls. I was told to contact the general manager at the dealership who won’t even come out to talk to me. If he runs a terrible dealership why would I want to talk to him? This is by no stretch a luxury car experience.

My Wife and I recently purchased a 2021 RDX from Northeast Acura in Upstate NY. We were given a salesman who spoke like he had been there for a while, only to find out later he was a new employee. We saw an RDX on the website that we were interested in, but weren’;t able to see as they said it was getting detailed. My wife test-drove a similar RDX and liked it. Our last two vehicles were Lexus and Volvo SUVs. Our Volvo was a trade-in and we were that if we wanted the RDX online we were going to have to put a nonrefundable deposit on it. We were told the price and then told another $4000 would have to be added to make it Certified Preowned. I was first told there was no negotiating. but when I told the sales manager Steve that I wasn’t getting enough for my trade-in and I could go to my local Honda dealership and buy a new vehicle tomorrow, magically I was able to get the RDX for the original price. We picked the vehicle up a few days later. The RDX needed new tires and brakes. Steve was able to get a little satisfaction by putting cheaper tires on the RDX and reusing brake pads. When picking up the RDX I was able to see a small dent in the rear of the RDX that should have been picked up in the 184 point inspection, as well as a broken center console latch. What gets me mad is our salesman Scott had told us our RDX had a car starter which it didn’t, but we now know about Scott’s heart attack, his divorce, and his recent move! AcuraLink could be used to start the RDX, for a cost of course. Well, after going through the app process and talking to customer service, every time we tried to start the RDX, it would not, saying there was a problem on their end. We ended up having to buy a starter for$750! I don’t know how this is going to work out in the end, but I would have expected a much better experience. Especially when paying cash and not financing. That place needs some training for sure!

I love my Acura RDX! However, something needs to be done about the gas mileage. Please don’t tell me to buy electric! I don’t want it! I’m surprised at Honda Motor Company at this rating on this vehicle. Perfect in every other way. I’m not the only one!!!

This is the worst customer service I have ever encountered in my entire life from Acura Client Relations. I am writing to express my frustration with the lack of assistance and resolution concerning my leased 2020 Acura MDX. It has been nine months since I was in an accident, and due to a national parts shortage on the Acura manufacturer, my car still remains unfixed. As a single mother of two small children, I rely on having a vehicle to transport myself and my children to work, school, and appointments. The current situation has caused great inconvenience and financial strain on our household. Not only am I paying $450 a month for a car that I cannot drive, but I am also paying $200 for insurance and just paid $470 for tags. I have been walking in the freezing cold weather, borrowing cars, and paying out of my pockets for bus, Ubers, and Lyfts. I have reached out to Acura Client Relations for over a month since February 16th, 2023, requesting a supervisor to assist me in finding a resolution, and I am yet to receive a response. My case manager, Steven, informed me that they cannot buy back my car and that he cannot offer a resolution. I was unaware that I had requested a car buyback. I just want a solution and a car to drive while I make my monthly payments. I have tried to be patient and understanding regarding this matter, but the lack of customer service I have received from Acura is unacceptable. I am a loyal customer, having been leasing my car from Acura for years, and feel disheartened by the treatment I have received. My current situation is causing me a great deal of stress and anxiety, and I cannot continue to make payments for a car that I am unable to use any longer. Therefore, I am asking for your help in this matter. I request that my vehicle be repaired in a timely manner or that Acura provide me with a comparable vehicle while my car is being repaired. At the least, I would like to have a representative speak with me to discuss adequate measures that can be taken. But I can not even get a call back!