How To Contact Jaguar Corporate Office Headquarters HQ
Jaguar Land Rover North America, LLC
Attn: Customer Relationship Center
555 MacArthur Blvd.
Mahwah, NJ 07430 USA
Customer Service Number: 1-800-452-4827 then press 9
Jaguar Land Rover Limited
Browns Lane Allesley
Coventry, CV5 9DR UK
Corporate Phone Number: +44 24 7640 2121
Fax Number: +44 24 7620 2101
I love our 2015 XF, and find the Orlando dealership to be top notch.
I see from the posted comments previous to mine I'm in 'good' company with a very 'bad' car and organization. We purchased a 2013 Jaguar XJ AWD – it was a CPO car; thank goodness! In under 50,000 miles we've replaced the engine, suspension parts, alternator, and the list goes on! Contacted Jaguar USA over a month ago and got offer a $1500 coupon to buy another car – meanwhile the dealership (Hennessey Jaguar Atlanta) comes back with an offer that was roughly 30% more than what I paid for the 2013!?!… Seriously, if the car was just run right it would be super, but given it's issues and the way they treat their customers it will soon have a for sale sign in the window!
I would never buy another Jaguar ever, had the worst treatment ever from the Waukesha location in Wisconsin. I have had my car at the dealership over 6 weeks and they keep giving me another story is to why my car has not been repaired yet. I keep getting mislead each time I call there. I even went all the way up to the general Manager Jamie Lubar which was the rudest person I have ever dealt with, he fabricated the story of why my car has not been repaired and he refused to help resolved the issue and stated he didn't care if he lost customers do to poor customer service. Take my advice don't ever buy a Jaguar, worst car I have ever owned.
I have loved jaguars but my experience with my 2012 XJL is horrific!!!! I dropped my car off on July 29 for a sunroof visor to be replaced since it was the last day of my warranty, no mechancial issues at all under hood or anywhere else. Jag couldn't locate a shade no where. so they called me to pick up my car August 26 and told me they will let me know what Jaguar USA will do. after picking up my car on 08/26 I had a rattling noise on the right passenger side of the car and my brake caliber bolt fell off as I was driving. not to mention someone else phone was connected to my blue tooth in my car. PARK PLACE JAGUAR REFUSE TO ACCEPT LIABILITY FOR THE DAMAGES OF MY CAR!!!! but I had none of these issues prior to dropping my car off.
I have always had a great experience with your company which is why I own a Range Rover and a Jaguar XK. My last experience was quite different than prior experiences. I scheduled to drop my car off and pick up a loaner. When I arrived at the time scheduled, there were no loaner. They offered to take me to my office. I my office is located in Savannah, Ga which is 50 minutes away from Hilton Head Jaguar. I explained that I am suppose to be in a surgery shortly. Ii was on my lunch break which all had been explained to Bill when I scheduled the pick up. Eventually I did get a loaner. Bill did a good job keeping me abreast of the numerous services that my car was in need of having. My car was delivered to my office but as I was transferring my personals into my car I noticed that my passenger floor is soaking wet. We called the dealership and they said for the driver to bring my car back. Later Bill informs me that they will need to take my dashboard off to fix the clogged drainage from the air conditioning condensation. When I received my car back, I was appalled by the condition of my dashboard. Bill response was that he told me that they would not be able to fix my dashboard back to how it was. ""This is why,I suggested that u pay for a new dashboard." Which I explained to Bill that I had just spent 3500 dollars. My desire was to just have my dashboard just like it had been. My car had to go back to service to fix my dashboard. To my dismay, after coming back into the country, the dashboard still looked horrible and now my speaker that is located in the top center of the dashboard was cracked in several areas. I have made several calls but with no resolution. I have left messages. I am very frustrated and concerned about future work. It is about time for me to purchase a new vehicle but I am seriously contemplating if Jaguar and Range Rover are my best choice due to the service department. I love your vehicles but I cannot say the same for my experience with your new service department manager, Bill. Thank you in advance for your assistance in advance. Dr. Karen Cooper
For my Jag XJ 2013 model, I was really ripped for my 2nd service. the total amount was $951, when i checked the details, only oil change was done rest everything was either CHECK or INSPECT. Is it the same way does Jaugar charges their customers, or was i over changed by Dealership. Appreciate if you can look into this.
I own an older xk-8 and what an electrical nightmare, small wonder their re-sale is in the tank. I considered an XK, but for the love of God, I cannot figure where the idiots at Jag and Aston got the idea to install a useless back seat in these cars, not all people are shrimps, eliminate the back seat and give us more leg room, its a no brainer!
Had my 2015 XF for 90 days and it has been in service for 45 days and counting. They cant figure out what the problems are
I just purchased a Jag 2016 XF waited for over a year with money in hand to purchase the car. From dealing with the dealership to get the car ordered to receiving the car was absolutely terrible. You call them to ask for updates and cannot even get a call back. After finally getting the car its missing standard features that jaquar was advertising on the rollout of the new car. I tell you after this experience I would NEVER EVER buy another jag. I am so frustrated that I plan on trading this car in after a year. I don't even hardly drive the car now and had it less than a month.