British Airways corporate office is located at Waterside in Harmondsworth, near London Heathrow Airport in the United Kingdom. British Airways also maintains a U.S. Customer Relations office in New York for post-travel complaints, claims, and supporting documents. Below are the current British Airways headquarters address, U.S. and UK phone numbers, complaint routes, baggage contacts, ownership information, and customer feedback.
British Airways corporate office quick answer:
- UK registered headquarters: British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB, United Kingdom
- U.S. reservations and pre-travel support: 1-800-247-9297
- U.S. Customer Relations address: 11 West 42nd Street, 24th Floor, New York, NY 10036
- UK customer service: 0344 493 0787
- Parent company: International Airlines Group, commonly called IAG
- Chair and CEO: Sean Doyle
How To Contact British Airways Corporate Office Headquarters
British Airways Headquarters and Customer Relations Overview
- British Airways UK Registered Office: British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB, United Kingdom
- U.S. Customer Relations Address: British Airways Customer Relations, 11 West 42nd Street, 24th Floor, New York, NY 10036
- U.S. Reservations and Pre-Travel Phone: 1-800-AIRWAYS or 1-800-247-9297
- U.S. Phone Hours: Daily, 7 a.m. to 1 a.m. Eastern Standard Time, as published by British Airways
- UK Customer Service Phone: 0344 493 0787
- UK Customer Relations Mailing Address: British Airways Customer Relations (S506), PO Box 1126, Uxbridge, UB8 9XS, United Kingdom
- U.S. Baggage Claims Phone: 1-800-828-8144, available 24 hours a day
- U.S. TTY Support: 1-866-393-0961, available 24 hours a day for customers who are D/deaf or hard of hearing and require TTY support
- U.S. Customer Relations Fax: +1-212-251-6711
- British Airways Complaints and Claims: Submit or track a complaint or claim
- British Airways U.S. Contact Page: British Airways U.S. contacts
- British Airways UK Contact Page: British Airways UK contacts
- Website: britishairways.com
Address and phone clarification: The New York address is British Airways’ U.S. Customer Relations and baggage-claims address, not its worldwide headquarters. The worldwide registered office remains at Waterside in Harmondsworth. The previously listed 2 Park Avenue address and +44-20-8738-5117 number are not shown on BA’s current U.S., UK, or corporate information pages and should not be presented as current primary contacts.
How To Contact British Airways Customer Service
| Reason for Contact | Recommended British Airways Contact |
|---|---|
| New or existing U.S. reservation | Call 1-800-247-9297 or use Manage My Booking. |
| Pre-travel seating, meals, booking changes, or flight questions | Call the reservations number and have the six-character booking reference available. |
| Post-travel complaint | Use the official complaints and claims form. |
| Flight cancellation, delay expenses, or compensation claim | Start a complaint or claim online and retain the case-reference number. |
| Existing complaint or claim | Update the existing case rather than opening another case for the same incident. |
| Delayed baggage | Report the baggage problem online and retain the ten-character baggage file reference. |
| U.S. baggage claim | Call 1-800-828-8144, available 24 hours a day. |
| UK reservation or booking support | Call 0344 493 0787. The required option depends on the reason for calling. |
| Corporate or legal correspondence | Write to the registered office at Waterside. Do not use the headquarters address for an urgent reservation or airport problem. |
How To Submit a British Airways Complaint
British Airways directs customers who have already traveled, experienced a cancellation or delay, or need to claim baggage, expenses, or compensation to its online complaints and claims system. Customers can also use the system to update an existing case.
- Gather the booking reference, ticket details, flight numbers, travel dates, and route.
- Save receipts for hotels, meals, transportation, replacement items, or other claimed expenses.
- Submit the complaint or claim through British Airways’ official online form.
- Save the case-reference number and confirmation email.
- Add documents and updates to the existing case instead of creating duplicate claims.
- If writing to Customer Relations, include copies rather than original documents.
Helpful complaint tip: Identify whether the issue concerns British Airways or a partner airline that operated or issued the ticket. Codeshare itineraries can involve more than one airline, and the appropriate complaint route may depend on which carrier operated the affected flight.
Escalating an Unresolved British Airways Complaint
If British Airways does not resolve a complaint satisfactorily, the available escalation route may depend on the passenger’s itinerary and country.
- United Kingdom: British Airways states that eligible unresolved cases may be referred to the Centre for Effective Dispute Resolution, or CEDR. BA advises customers to refer a qualifying complaint within 12 months.
- United States: Passengers with an unresolved air-travel service complaint can review the U.S. Department of Transportation complaint process.
Customers should first give British Airways a reasonable opportunity to review and respond to the complaint before using an outside escalation service.
Privacy warning: Do not post booking references, ticket numbers, passport information, payment card details, baggage file references, home addresses, or other sensitive information in the public comment section. Send supporting documents only through an official British Airways or government channel.
Who Owns British Airways?
British Airways is owned by International Airlines Group, commonly known as IAG. IAG is also the parent company of Iberia, Aer Lingus, Vueling, and LEVEL. British Airways continues to operate as its own airline brand and company within the IAG group.
Sean Doyle is the Chair and Chief Executive Officer of British Airways. The airline itself does not trade under a separate British Airways stock symbol. Shares in its publicly traded parent are associated with International Airlines Group.
A Brief History of British Airways
British Airways was established in its current form in 1974 following the consolidation of earlier British airline operations. It became a private company in the 1980s and later joined with Iberia under International Airlines Group in 2011.
British Airways is widely recognized as the United Kingdom’s flag carrier. Its largest hub is London Heathrow, and the airline operates domestic, European, transatlantic, and other long-haul routes. British Airways is also a member of the oneworld airline alliance.
British Airways Competitors
On routes between the United States and Europe, British Airways competes with American Airlines, United Airlines, and Delta Air Lines. American Airlines is also a British Airways oneworld partner, so the two companies may cooperate on certain itineraries while competing in the broader market.
Other international competitors include Virgin Atlantic, Lufthansa, Air France, Emirates, KLM, and Air India. Within the United Kingdom and Europe, British Airways also competes with lower-cost airlines such as EasyJet and Ryanair.
British Airways differentiates itself through its Heathrow network, international routes, premium cabins, frequent-flyer benefits, airport lounges, and connections with oneworld and IAG partner airlines.
British Airways Reviews and Complaints
The visible CorporateOfficeHeadquarters.com reader feedback currently includes a complaint about a lengthy wait for reimbursement following canceled flights. The reviewer reported seeking approximately $860 for cancellation-related losses, upgrade fees, and seating charges and stated that the case remained unresolved after more than 100 days and several contacts with customer service.
This is one reader’s reported experience and does not establish the experience of all British Airways passengers. However, it highlights the importance of retaining receipts, recording claim-reference numbers, and adding information to an existing claim rather than repeatedly opening new cases.
Other British Airways complaints may involve cancellations, refunds, delayed baggage, seat assignments, Avios, customer-service response times, schedule changes, airport service, or communication during disrupted travel.
British Airways Frequently Asked Questions
Where is the British Airways corporate office?
British Airways’ registered head office is at Waterside, PO Box 365, Harmondsworth, UB7 0GB, United Kingdom. It is located near London Heathrow Airport.
What is the British Airways phone number in the USA?
The primary U.S. reservations and pre-travel customer-service number is 1-800-247-9297.
What is the British Airways customer-service number in the UK?
British Airways lists 0344 493 0787 for several UK booking and customer-service functions. Callers should select the option that matches the reason for contacting BA.
Does British Airways have a U.S. corporate office?
British Airways publishes a New York Customer Relations and baggage-claims address at 11 West 42nd Street, 24th Floor, New York, NY 10036. BA does not identify that address as its worldwide headquarters.
Is the British Airways office still at 2 Park Avenue?
British Airways’ current U.S. contact page lists 11 West 42nd Street for Customer Relations and baggage claims. The older 2 Park Avenue address should not be used as the current published customer-relations address.
How do I make a complaint to British Airways?
For post-travel complaints, cancellations, delays, expenses, or compensation claims, use British Airways’ online complaints and claims form. Save the case-reference number so that additional information can be added to the same case.
What is the British Airways baggage phone number?
U.S. customers can call 1-800-828-8144 regarding baggage claims. British Airways lists this number as available 24 hours a day.
Who owns British Airways?
British Airways is owned by International Airlines Group, also known as IAG.
Who is the CEO of British Airways?
Sean Doyle is the Chair and Chief Executive Officer of British Airways.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate addresses, customer-service information, complaint routes, and reader feedback for major companies such as British Airways. Contact information for this page was checked against current British Airways and IAG sources.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with British Airways Plc or International Airlines Group. This content is provided for informational purposes and as an independent platform for customer reviews, complaints, compliments, and feedback.
British Airways Corporate Office Complaints, Reviews, and Feedback
Share your British Airways experience in the comments below. Helpful reviews identify the type of issue, general travel route, and whether British Airways resolved the matter. Do not include booking references, ticket numbers, passport information, baggage claim numbers, or payment details in a public review.