Cadillac Corporate Office, Customer Service, and Complaints 

Cadillac is General Motors’ luxury-vehicle brand, offering premium SUVs, sedans, performance vehicles, and electric vehicles. Cadillac is not a separate publicly traded company, so corporate matters ultimately fall under General Motors Company.

Customers should normally contact an authorized Cadillac dealership first for vehicle purchases, deposits, service appointments, repairs, parts, warranties, recalls, loaner vehicles, and dealership conduct. Cadillac Customer Assistance is appropriate when dealership management has not resolved a concern or when help is needed with a Cadillac account, vehicle order, connected feature, warranty, recall, or brand-level issue.

Cadillac Corporate Office and Customer Service Information

• Brand: Cadillac
• Parent Company: General Motors Company
• GM Principal Executive Offices: 1240 Woodward Avenue, Detroit, MI 48265, USA
• GM Corporate Phone: 313-667-1500
• Cadillac General Assistance: 1-800-333-4223
• General Assistance Hours: Monday–Saturday, 8:00 a.m.–9:00 p.m. Eastern Time; Sunday closed
• Warranty and Recall Assistance: 1-800-458-8006
• Telecommunications Relay: Dial 711
• Cadillac Customer Assistance Mailing Address: Cadillac Customer Assistance Center, P.O. Box 33169, Detroit, MI 48232-5169
• Cadillac Roadside Assistance: 1-800-224-1400, available 24/7
• Cadillac EV Roadside Assistance: 1-844-515-1420, available 24/7
• OnStar Customer Service: 1-888-466-7827
• GM Financial Customer Service: 1-800-284-2271
• GM Consumer Privacy Requests: 1-866-697-7482
• Official Cadillac Website: Cadillac.com
• Cadillac Contact Page: Contact Cadillac
• Cadillac Support Center: Cadillac Support
• Dealer Locator: Find a Cadillac Dealer
• Recall Lookup: Cadillac Recall Center
• Careers: General Motors Careers
• Investor Relations: GM Investor Relations
• GM Stock Symbol: NYSE: GM

Cadillac does not publish public walk-in hours for the GM executive offices. The Detroit corporate address is not a dealership, vehicle-service center, customer-payment office, or parts-return location.

Where Is Cadillac’s Corporate Headquarters?

Cadillac is a General Motors brand, so its current corporate headquarters is associated with General Motors’ principal executive offices:

General Motors Company
1240 Woodward Avenue
Detroit, MI 48265
United States

Cadillac customer complaints and owner correspondence should normally be mailed to:

Cadillac Customer Assistance Center
P.O. Box 33169
Detroit, MI 48232-5169
United States

The Customer Assistance address is more appropriate for vehicle concerns than the GM executive-office street address.

Is 300 Renaissance Center Still Cadillac’s Headquarters?

No. The previously listed address:

300 Renaissance Center
Detroit, MI 48265-3000

was General Motors’ former principal executive-office address. Current General Motors filings identify 1240 Woodward Avenue as the company’s principal executive offices.

The previously listed 313-556-5000 number was also associated with the former Renaissance Center headquarters. Cadillac customers should use the current Customer Assistance numbers rather than relying on the old corporate switchboard.

What Is Cadillac’s Main Customer Service Number?

Cadillac currently publishes 1-800-333-4223 for general assistance.

This line can help with:

• Vehicle questions
• Cadillac account assistance
• myCadillac app concerns
• New-vehicle shopping questions
• Vehicle-order status
• General comments and feedback
• Routing an unresolved dealership concern

Representatives are generally available Monday through Saturday from 8:00 a.m.–9:00 p.m. Eastern Time.

Customers may also submit a support request through the official Cadillac website. Cadillac says an advisor will generally respond to an online support request within one business day.

What Is 1-800-458-8006 Used For?

Cadillac publishes 1-800-458-8006 in current recall, warranty, and owner-assistance materials.

Use this number when:

• A Cadillac dealer cannot resolve a warranty concern
• A recall repair remains unresolved
• You need help understanding owner-assistance procedures
• You are following the escalation process in a Cadillac warranty booklet
• You need to update ownership information for recall notification purposes

This number should not be confused with the current general assistance line, 1-800-333-4223.

Corporate Office Versus Cadillac Dealerships

Cadillac dealerships are generally independently owned businesses authorized to sell and service Cadillac vehicles.

Contact the dealership for:

• Vehicle inventory and pricing
• Deposits and vehicle reservations
• Purchase agreements
• Trade-in appraisals
• Financing arranged at the dealership
• Vehicle delivery
• Temporary tags, titles, and registration
• Service appointments
• Repair estimates
• Warranty diagnosis and repairs
• Recall appointments
• Parts and accessories
• Loaner or courtesy transportation
• Dealership employee conduct
• Refunds controlled by the dealership

Contact Cadillac Customer Assistance for:

• A concern not resolved by dealership management
• Questions about Cadillac warranty coverage
• Recall escalation
• Vehicle-order tracking
• myCadillac or connected-vehicle support
• Brand-level feedback
• Help locating an appropriate dealer

Contact GM Financial separately for:

• Auto-loan payments
• Lease payments
• Payoff quotes
• Account statements
• Late-payment questions
• Lease-end inspections
• Title or lien-release questions
• Financial-hardship assistance

How to File a Complaint With Cadillac

Start with the Cadillac dealer involved.

A recommended escalation path is:

1. Speak with the salesperson, service advisor, parts advisor, or employee responsible for the transaction.
2. Ask for the sales manager, service manager, parts manager, or finance manager.
3. Request review by the dealership’s general manager.
4. Call Cadillac General Assistance at 1-800-333-4223.
5. For warranty or recall matters, call 1-800-458-8006.
6. Keep the Cadillac case number and all correspondence.
7. Use BBB AUTO LINE when the dispute is eligible and remains unresolved.
8. Review state lemon-law or motor-vehicle complaint options when appropriate.

A useful complaint should include:

• The vehicle identification number
• The vehicle year, model, and current mileage
• The selling or servicing dealership
• The purchase or delivery date
• The repair-order numbers
• The dates the vehicle was presented for repair
• The names or roles of dealership employees contacted
• A clear description of the concern
• Copies of estimates, invoices, warranty decisions, and messages
• The resolution being requested

Provide the VIN privately. Do not publish the complete VIN, home address, driver’s-license number, finance-account number, payment information, or unredacted service records in a public review.

Escalating a Warranty Complaint

Cadillac’s owner-assistance process generally instructs customers to:

1. Discuss the matter with dealership management.
2. Contact Cadillac Customer Assistance if the dealership cannot resolve it.
3. Use BBB AUTO LINE if the dispute remains unresolved and the vehicle qualifies.

When calling Cadillac, have:

• The VIN
• The dealership’s name and location
• The vehicle-delivery date
• The current mileage
• Repair-order numbers
• The dates and duration of repair attempts

Ask the representative for a case number and include that number in future calls and written correspondence.

BBB AUTO LINE

Cadillac’s current warranty materials identify BBB AUTO LINE as an informal dispute-resolution program for qualifying disputes involving repairs or interpretation of the New Vehicle Limited Warranty.

• BBB AUTO LINE Phone: 1-800-955-5100
• Website: BBB AUTO LINE
• Mail: BBB AUTO LINE Program, BBB National Programs, Inc., 1676 International Drive, Suite 550, McLean, VA 22102

Eligibility can depend on:

• Vehicle age
• Mileage
• State
• Warranty status
• The type of defect or dispute
• Whether required dealer and manufacturer steps were completed

A Cadillac complaint or BBB filing does not automatically extend a lemon-law, warranty, arbitration, court, or regulatory deadline.

Cadillac Lemon-Law Assistance

State lemon laws may provide remedies when a qualifying new vehicle has a substantial defect that the manufacturer or authorized dealers cannot repair within the required number of attempts or days out of service.

Requirements differ by state and may involve:

• The vehicle’s age or mileage
• The number of repair attempts
• The number of days out of service
• Written notice to General Motors
• Participation in an informal dispute program
• Specific filing deadlines

General Motors maintains an official Warranty, Repair, and Lemon Law Help page.

Customers considering a lemon-law claim should retain:

• Every repair order
• Dealer invoices
• Towing records
• Rental-car records
• Emails and text messages
• Photographs and videos
• Cadillac case numbers
• Dates the vehicle was unavailable

This article does not provide legal advice. Consider consulting a qualified consumer attorney or state consumer-protection agency.

Cadillac Roadside Assistance

For gasoline and applicable non-EV Cadillac vehicles, call:

1-800-224-1400

For Cadillac electric vehicles, call:

1-844-515-1420

Roadside Assistance is available 24 hours a day, 365 days a year.

Services may include:

• Towing to the nearest appropriate Cadillac dealer
• Vehicle-unlock assistance
• Flat-tire assistance
• Battery jump-start service
• Emergency fuel delivery for eligible vehicles
• EV towing assistance

Coverage, mileage limits, costs, exclusions, and service availability depend on the vehicle, warranty, connected-services plan, location, and roadside terms.

Customers may also be able to request help through:

• The myCadillac app
• The vehicle’s infotainment system
• The blue OnStar button

Call 911 for a crash, fire, medical emergency, dangerous roadside location, or immediate threat to life.

Cadillac Recall Information

Use the official GM Recall and Warranty Center to search by VIN.

Customers can also use the National Highway Traffic Safety Administration recall lookup.

For a recall:

1. Confirm that the VIN is included.
2. Contact an authorized Cadillac dealer.
3. Ask whether the remedy and necessary parts are available.
4. Schedule the repair.
5. Keep the completed repair order.

Recall repairs are generally completed without charge when performed by an authorized GM dealer.

For unresolved Cadillac recall questions, call 1-800-458-8006.

For the Takata airbag recall, GM currently publishes 1-866-467-9700.

Cadillac New-Vehicle Warranty

Current Cadillac materials generally describe:

• Bumper-to-Bumper Limited Warranty: Four years or 50,000 miles, whichever comes first
• Powertrain Limited Warranty: Six years or 70,000 miles, whichever comes first
• Roadside Assistance: Coverage terms that generally correspond with applicable ownership benefits
• Courtesy Transportation: Possible alternate transportation or expense reimbursement during qualifying warranty repairs
• Corrosion and Rust-Through Protection: Separate time and mileage terms
• First Maintenance Visit: Available on qualifying new vehicles subject to current terms

Exact coverage depends on:

• Model year
• Vehicle model
• Original in-service date
• Mileage
• Country and state
• Commercial or personal use
• Maintenance and vehicle history
• The applicable warranty booklet

Review the warranty booklet delivered with the vehicle or use the Warranty Tracker in the Cadillac account.

Cadillac Electric-Vehicle Battery Warranty

Current 2026 Cadillac EV warranty materials generally identify:

• Four-year/50,000-mile bumper-to-bumper coverage
• Eight-year/100,000-mile propulsion-battery coverage
• Battery-capacity provisions subject to the warranty booklet
• Separate federal and California emissions or zero-emission warranty provisions

EV warranty terms can differ by model year and jurisdiction. Owners should consult the warranty booklet for the exact LYRIQ, OPTIQ, VISTIQ, Escalade IQ, Escalade IQL, or CELESTIQ involved.

Battery range or capacity can decline over time without necessarily constituting a covered defect. The warranty booklet explains the applicable capacity threshold and testing process.

How to Obtain a Cadillac Warranty Repair

Warranty work generally must be diagnosed and completed by an authorized GM dealership.

The normal process is:

1. Schedule an appointment with an authorized Cadillac dealer.
2. Describe the symptom in detail.
3. Request that the concern be documented on the repair order.
4. Authorize diagnosis as required.
5. Ask whether the repair is covered before approving customer-pay work.
6. Keep the final repair order even when the amount due is zero.

Independent repair-shop work may not qualify for reimbursement. A dealership may also charge a diagnostic fee when it determines that the condition is not covered.

Cadillac Certified Service

Cadillac Certified Service dealerships may provide:

• Oil and filter changes
• Tire service
• Brake inspection and repair
• Battery replacement
• Wheel alignment
• Factory-scheduled maintenance
• Warranty repairs
• Recall repairs
• Software updates
• EV diagnosis and repair
• GM Genuine Parts and ACDelco parts

Use the official dealer locator to identify a dealer trained and equipped for the vehicle involved. Not every dealer may be certified to perform every EV, high-performance, body, battery, or CELESTIQ repair.

Repair Estimates and Service Complaints

Before authorizing a customer-pay repair, request:

• A written estimate
• The diagnostic fee
• Parts and labor charges
• Whether parts are new, remanufactured, or used
• The repair warranty
• The expected completion date
• Authorization requirements for additional work

For a disputed repair:

1. Ask the service advisor to explain the invoice.
2. Request review by the service manager.
3. Ask the dealership general manager to review unresolved concerns.
4. Contact Cadillac Customer Assistance and request a case number.

Cadillac Customer Assistance may facilitate review but cannot always require an independently owned dealer to refund a charge that is outside a GM warranty.

Courtesy Transportation and Loaner Vehicles

Courtesy transportation may be available during qualifying warranty repairs.

Possible options include:

• A dealership loaner vehicle
• A rental vehicle
• Ride reimbursement
• Alternate transportation reimbursement

Availability is not guaranteed and can depend on:

• Warranty eligibility
• Repair duration
• Dealer inventory
• Age and insurance requirements
• Program limits

Ask the dealer to explain any charges, deposits, fuel requirements, mileage limits, insurance obligations, and reimbursement procedures before accepting transportation.

Cadillac Vehicle Purchases and Deposits

Cadillac dealers are independently operated, and purchase terms are controlled by the sales agreement and applicable law.

Before paying a deposit, obtain written confirmation of:

• The vehicle or order number
• The deposit amount
• Whether the deposit is refundable
• Conditions for cancellation
• Estimated production and delivery timing
• The agreed price or pricing method
• Dealer fees and accessories

Cadillac states that a vehicle order generally cannot be changed after it has been accepted into production. Contact the selling dealer for cancellation, modification, or deposit questions.

Cadillac Vehicle Order Tracking

Customers can track an order through:

• The selling Cadillac dealer
• Cadillac website chat
• Cadillac Support at 1-800-333-4223
• Cadillac email notifications when available

Have the six-character order number or 17-character VIN available.

Estimated production, transportation, and delivery dates can change because of parts availability, weather, transportation, quality inspections, or dealership processing.

Does Cadillac Have a Vehicle Return Policy?

Cadillac does not publish one universal national return or cooling-off policy for vehicles purchased from independently owned dealerships.

A vehicle generally cannot be returned merely because the purchaser changes their mind unless:

• The dealer provided a written return or exchange policy
• The contract remains conditional
• A specific state law provides a cancellation right
• The transaction qualifies for another legal remedy

Review the purchase agreement before signing. Obtain every return, exchange, price, accessory, repair, or delivery promise in writing.

Cadillac Certified Pre-Owned Vehicles

Cadillac Certified Pre-Owned vehicles must satisfy program requirements involving age, mileage, inspection, and vehicle history.

Benefits may include:

• A multipoint inspection
• Limited warranty coverage
• Roadside assistance
• Courtesy transportation
• A vehicle-history report
• Maintenance benefits or trial services

Benefits, deductibles, exclusions, and coverage periods can change. Request the current certified warranty documents for the specific VIN before purchase.

Cadillac Protection Plans

Cadillac offers optional protection products through participating dealerships.

Products may include:

• Vehicle protection plans
• Prepaid maintenance
• Guaranteed asset protection
• Tire and wheel protection
• Appearance protection
• Excess wear-and-tear protection

These products are separate from the factory warranty.

Cadillac states that qualifying Cadillac Protection Plans may be fully refundable within 30 days when no claim has been filed. Later cancellations may receive a prorated refund, less claims and permitted fees.

The actual contract controls:

• Coverage
• Exclusions
• Deductibles
• Cancellation
• Refund calculation
• Transferability
• Claim administration

Contact the selling dealer and the administrator shown in the contract for cancellation or claim disputes.

Cadillac Financing and GM Financial

Cadillac dealers may arrange financing through GM Financial, banks, credit unions, and other lenders.

GM Financial can be contacted at:

• Phone: 1-800-284-2271
• Hours: Monday–Friday, 7:00 a.m.–6:00 p.m. Central Time; Saturday, 9:00 a.m.–1:00 p.m. Central Time
• Website: GMFinancial.com

GM Financial handles its own:

• Payments
• Statements
• Payoff information
• Lease accounts
• Late-payment concerns
• Title and lien releases
• Financial-hardship requests
• Lease-end inspections

Cadillac Customer Assistance cannot post a payment, change a loan, waive a late fee, or provide a lease payoff for a GM Financial account.

Cadillac Lease-End Support

GM Financial lessees can contact GM Financial for:

• Lease maturity dates
• Pre-return inspections
• Excess mileage
• Excess wear
• Purchase-option prices
• Disposition fees
• Early termination
• Vehicle-return instructions

The dealership receives the vehicle, but GM Financial generally calculates the lease-end account balance.

Keep:

• The return receipt
• Odometer disclosure
• Inspection report
• Photographs of the vehicle
• All keys and charging equipment

myCadillac App and Account Support

The myCadillac app may allow eligible owners to:

• View vehicle information
• Send remote commands
• Check diagnostics
• Schedule service
• Request roadside assistance
• Manage connected services
• View warranty information
• Access GM Rewards

Features depend on:

• The vehicle
• Model year
• Compatible hardware
• An active plan
• Mobile coverage
• Account permissions

For account or app help, call 1-800-333-4223 or submit a support request.

OnStar and Connected Services

OnStar is a separate GM connected-services operation.

Call 1-888-466-7827 for OnStar account or service support.

Depending on the vehicle and plan, OnStar services may include:

• Automatic crash response
• Emergency assistance
• Roadside assistance
• Stolen-vehicle assistance
• Vehicle diagnostics
• Remote commands
• In-vehicle data or Wi-Fi services

An active subscription, compatible vehicle, electrical power, wireless coverage, and GPS signal may be required.

Cadillac Electric Vehicles and Charging Support

Cadillac’s electric lineup includes models such as:

• LYRIQ
• OPTIQ
• VISTIQ
• Escalade IQ
• Escalade IQL
• CELESTIQ

For an EV concern, contact:

• The selling or servicing EV-certified Cadillac dealer
• Cadillac General Assistance
• Cadillac EV Roadside Assistance
• The charging-network operator when the problem involves a public charger
• The home-charger installer for installation or electrical problems

Charging providers, electrical contractors, utilities, dealerships, and Cadillac may have separate responsibilities.

For charging complaints, record:

• The charger location
• The charging-network name
• The station or connector number
• The date and time
• The error message
• The amount charged
• The vehicle model and state of charge

Super Cruise Support

Super Cruise is an advanced driver-assistance feature available on eligible vehicles and compatible roads.

Drivers must:

• Remain attentive
• Follow the Owner’s Manual
• Respond to system alerts
• Be prepared to take control
• Avoid using a handheld device

Super Cruise is not a fully autonomous driving system.

For a concern:

• Check the Owner’s Manual and Cadillac Support Center.
• Confirm that required services and map data are active.
• Contact an authorized Cadillac dealer for vehicle diagnosis.
• Submit a Cadillac support request for unresolved software or account issues.

Call emergency services after a crash or when immediate safety assistance is required.

GM Rewards

Cadillac owners may participate in GM Rewards.

Members may earn eligible points through:

• Qualifying new GM vehicle purchases
• Paid Certified Service
• GM accessories
• Eligible connected-service purchases
• Other qualifying transactions

Rewards rules, expiration, exclusions, redemption options, and account eligibility are governed by current program terms.

A dealer may need the customer’s GM Rewards information before completing a transaction. Ask for written confirmation when points are expected to be earned or redeemed.

Cadillac Parts, Accessories, and Merchandise

Cadillac products may be sold through:

• Authorized dealerships
• GM parts websites
• Cadillac merchandise websites
• Third-party retailers

Return and warranty responsibility may depend on:

• The seller
• The dealership
• The part manufacturer
• The website terms
• Whether the part was installed
• Whether it was customized

Do not send parts or merchandise to Cadillac’s corporate or Customer Assistance address without written return authorization.

Cadillac Privacy Requests

General Motors’ privacy statement explains how GM may collect information involving:

• Customers and vehicle occupants
• Vehicle location and operation
• Connected services
• Website and app usage
• Dealership interactions
• Purchases and service history
• Marketing preferences

Depending on applicable law, consumers may have rights to:

• Access personal information
• Correct inaccurate information
• Request deletion
• Obtain a portable copy
• Opt out of certain sales, sharing, or targeted advertising
• Appeal a privacy decision

Submit a request through:

• Privacy Request Form: GM Consumer Privacy
• Privacy Phone: 1-866-697-7482
• Privacy Statement: GM U.S. Consumer Privacy Statement

GM may need to verify identity and ownership before releasing account, vehicle, or connected-services information.

Dealerships, GM Financial, OnStar partners, charging providers, and insurance companies may maintain separate privacy policies.

Cadillac and GM Accessibility

General Motors publishes a website-accessibility statement and states that it works to make its websites usable by visitors with disabilities.

Review:

• GM Website Accessibility
• Cadillac Contact Options

Customers who are deaf, hard of hearing, or speech impaired may use the national 711 relay service.

For dealership accessibility, contact the specific location before visiting. Assistance may involve:

• Accessible parking
• Showroom access
• Service-lane access
• Communication assistance
• Alternative document formats
• Service-animal access
• Test-drive accommodations

Because dealerships are independently owned, facilities and accommodation processes may vary.

Cadillac and General Motors Careers

Cadillac employment opportunities are posted through General Motors Careers.

Career areas may include:

• Vehicle design
• Engineering
• Battery and EV technology
• Software development
• Manufacturing
• Marketing
• Finance
• Communications
• Customer experience
• Legal and compliance
• Supply chain
• Data and cybersecurity

Dealership jobs are generally offered by the independently owned Cadillac dealer, not General Motors.

GM provides an applicant-accessibility process through its official careers website. Applicants should be cautious of recruiting messages that request:

• Application fees
• Gift cards
• Cryptocurrency
• Bank passwords
• Purchases from an unfamiliar equipment supplier

Who Owns Cadillac?

Cadillac is wholly owned by General Motors Company.

General Motors’ principal US automotive brands include:

• Cadillac
• Chevrolet
• Buick
• GMC

General Motors also owns or operates businesses involving:

• OnStar and connected services
• GM Financial
• GM Genuine Parts
• ACDelco
• Electric-vehicle charging and energy services

General Motors is publicly traded on the New York Stock Exchange under the symbol GM.

Who Leads Cadillac?

Kristian Aquilina is Vice President of Global Cadillac. His appointment became effective January 1, 2026.

Cadillac does not have a separate publicly listed chief executive officer. The brand operates within General Motors.

Current relevant General Motors leaders include:

• Mary Barra: Chair and Chief Executive Officer
• Mark Reuss: President
• Rory Harvey: Executive Vice President and President, Global Markets
• Duncan Aldred: Senior Vice President and President, North America
• Kristian Aquilina: Vice President, Global Cadillac

Leadership positions can change. Verify current roles through the official General Motors leadership page before addressing correspondence to a named executive.

Cadillac Company History

Cadillac was established in Detroit in 1902 and became part of General Motors in 1909.

The brand has long been associated with:

• Luxury automobiles
• Automotive design
• V8 engines
• Premium interiors
• Advanced vehicle technology
• Performance vehicles
• Large luxury SUVs

Current Cadillac operations include gasoline, performance, and electric models, along with connected services, driver-assistance technology, owner benefits, parts, accessories, and certified service.

Cadillac Products and Services

Cadillac’s vehicle and ownership offerings may include:

• Luxury SUVs
• Electric SUVs
• Luxury sedans
• V-Series performance vehicles
• Hand-built and personalized vehicles
• Certified pre-owned vehicles
• Cadillac Certified Service
• Roadside Assistance
• OnStar and connected services
• Super Cruise
• GM Rewards
• Protection plans
• Prepaid maintenance
• Parts, accessories, and merchandise

Vehicle availability, pricing, equipment, incentives, tax credits, subscriptions, and services vary by model year, dealer, location, and customer eligibility.

Cadillac Reviews and Complaints

Customer experiences may differ by:

• Vehicle model
• Model year
• Dealership
• Service department
• Warranty status
• Parts availability
• Finance company
• Connected-service plan
• Charging provider

Review topics may include:

• Vehicle quality and reliability
• Dealership sales practices
• Pricing and dealer fees
• Vehicle-order delays
• Warranty coverage
• Repeat repairs
• Recall service
• Parts delays
• Courtesy transportation
• Roadside Assistance
• EV range or charging
• myCadillac and connected services
• Super Cruise
• GM Financial
• Customer Assistance response

Positive feedback may discuss vehicle design, comfort, dealership employees, successful warranty repairs, effective roadside support, EV performance, responsive case management, or helpful ownership technology.

No QueryHunter data was supplied for this page. This article therefore does not claim a verified average rating, dominant complaint pattern, or overall customer-satisfaction level.

Cadillac Competitors and Related Corporate Office Pages

Cadillac competes with established luxury, premium, performance, and electric-vehicle manufacturers.

Related CorporateOfficeHeadquarters.com pages include:

• Mercedes-Benz Corporate Office
• BMW Corporate Office
• Lexus Corporate Office
• Audi Corporate Office
• Volvo Corporate Office
• Infiniti Corporate Office

Other competitors include Lincoln, Acura, Genesis, Porsche, Land Rover, Tesla, Lucid, Rivian, and other premium automotive brands.

Official Cadillac and General Motors Resources

• Cadillac Official Website
• Cadillac Contact Page
• Cadillac Support Center
• Cadillac Owner Resources
• Cadillac Dealer Locator
• Warranty and Repairs
• Recall and Warranty Lookup
• Cadillac Certified Service
• Roadside Assistance
• Cadillac Protection Plans
• GM Warranty and Lemon Law Help
• NHTSA Recall Lookup
• BBB AUTO LINE
• GM Financial
• GM Privacy Statement
• GM Privacy Requests
• GM Website Accessibility
• General Motors Careers
• General Motors Leadership
• General Motors Investor Relations

Frequently Asked Questions About Cadillac

Where is Cadillac’s corporate headquarters?

Cadillac is a General Motors brand. GM’s current principal executive offices are at 1240 Woodward Avenue, Detroit, MI 48265.

Is 300 Renaissance Center still the headquarters?

No. General Motors now identifies 1240 Woodward Avenue as its principal executive-office address.

What is Cadillac’s main customer-service number?

Call 1-800-333-4223 for general Cadillac assistance.

What are Cadillac Customer Assistance hours?

The general assistance line is available Monday–Saturday from 8:00 a.m.–9:00 p.m. Eastern Time.

What is Cadillac’s warranty and recall assistance number?

Call 1-800-458-8006.

What is Cadillac’s mailing address for complaints?

Write to Cadillac Customer Assistance Center, P.O. Box 33169, Detroit, MI 48232-5169.

What is GM’s current corporate telephone number?

General Motors’ current principal-office number is 313-667-1500.

Is 313-556-5000 still Cadillac’s corporate number?

That number was associated with GM’s former Renaissance Center headquarters. Use the current Cadillac or GM contact appropriate to the inquiry.

How do I complain about a Cadillac dealer?

Speak with the department manager and general manager first. Call Cadillac Customer Assistance if the dealer does not resolve the concern.

How do I escalate a Cadillac warranty complaint?

Contact dealer management, then Cadillac Customer Assistance, and use BBB AUTO LINE if the dispute remains unresolved and qualifies.

What is Cadillac Roadside Assistance?

Call 1-800-224-1400.

What is Cadillac EV Roadside Assistance?

Call 1-844-515-1420.

Is Cadillac Roadside Assistance available 24 hours?

Yes. Cadillac publishes around-the-clock roadside availability.

How do I check a Cadillac recall?

Use Cadillac’s official recall page or the NHTSA VIN lookup.

Are recall repairs free?

Qualifying recall remedies are generally completed without charge by an authorized GM dealer.

What is Cadillac’s bumper-to-bumper warranty?

Current Cadillac materials generally identify four years or 50,000 miles, whichever comes first. Check the vehicle’s warranty booklet.

What is Cadillac’s powertrain warranty?

Current Cadillac materials generally identify six years or 70,000 miles, whichever comes first.

What is the Cadillac EV battery warranty?

Current 2026 EV materials generally identify eight years or 100,000 miles, subject to the specific warranty booklet.

Does Cadillac provide a loaner vehicle?

Courtesy transportation may be available during qualifying repairs, but options depend on the warranty, dealer, and vehicle availability.

Can a Cadillac be returned after purchase?

Cadillac does not publish a universal national return policy. The signed dealer contract and applicable law control.

How do I track a Cadillac vehicle order?

Contact the dealer, use Cadillac chat, or call 1-800-333-4223 with the order number or VIN.

Who handles Cadillac loan and lease payments?

The lender shown in the contract handles the account. For GM Financial, call 1-800-284-2271.

How do I contact OnStar?

Call 1-888-466-7827.

How do I submit a GM privacy request?

Use the official GM privacy-request form or call 1-866-697-7482.

How do I request website accessibility help?

Use Cadillac Customer Assistance, the support-request form, or 711 Telecommunications Relay.

How do I apply for a Cadillac job?

Search corporate opportunities through General Motors Careers. Contact an individual dealership for dealer employment.

Who owns Cadillac?

Cadillac is wholly owned by General Motors Company.

Is Cadillac publicly traded?

Cadillac is not separately traded. Its parent, General Motors, trades on the New York Stock Exchange under GM.

Who is Cadillac’s current leader?

Kristian Aquilina is Vice President of Global Cadillac.

Who is the CEO of General Motors?

Mary Barra is Chair and Chief Executive Officer.

Who founded Cadillac?

Cadillac was founded in Detroit in 1902 and became part of General Motors in 1909.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com helps readers distinguish Cadillac Customer Assistance from General Motors’ corporate offices, independent Cadillac dealerships, GM Financial, OnStar, Roadside Assistance, charging providers, warranty administrators, BBB AUTO LINE, and government agencies.

This page uses current official Cadillac, General Motors, GM Financial, NHTSA, warranty, recall, privacy, accessibility, careers, and leadership resources to identify the contact route most likely to address each concern.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Cadillac, General Motors Company, GM Financial, OnStar, any Cadillac dealer, BBB National Programs, NHTSA, a charging provider, lender, insurer, protection-plan administrator, or government agency.

This page is provided for general corporate contact, review, and complaint information. It is not legal, financial, lending, warranty, insurance, vehicle-safety, privacy, tax, employment, or consumer-rights advice.

CorporateOfficeHeadquarters.com cannot access a Cadillac account, open a manufacturer case, authorize a warranty repair, schedule a recall, tow a vehicle, cancel a purchase, issue a refund, change a finance contract, or decide a lemon-law claim.

For a crash, vehicle fire, medical emergency, dangerous roadside situation, or immediate threat to safety, call 911.

Addresses, telephone numbers, hours, leadership roles, warranty coverage, recall information, roadside terms, vehicle models, connected services, financing procedures, and complaint routes may change. Verify important information through Cadillac, General Motors, the selling or servicing dealer, the applicable contract, and the appropriate government agency.

Share Your Cadillac Experience

Have you contacted a Cadillac dealer, Customer Assistance, Roadside Assistance, OnStar, GM Financial, BBB AUTO LINE, or General Motors corporate office? Share the dealership or department contacted, the approximate date, the type of concern, the response received, and whether the matter was resolved.

Do not publish a complete VIN, driver’s-license number, Social Security number, finance-account number, payment information, account password, home address, private telephone number, one-time security code, or unredacted purchase and repair documents.