Many people search for the Infiniti corporate office when a dealer complaint, warranty issue, certified pre-owned dispute, finance question, lease concern, roadside assistance problem, recall issue, or customer service complaint has not been resolved through the normal support channels. This page provides Infiniti USA headquarters information, corporate phone numbers, Consumer Affairs contacts, Infiniti Financial Services address details, complaint escalation tips, review themes, and related support resources.
Infiniti Corporate Office and USA Headquarters
Infiniti is the luxury vehicle brand of Nissan. In the United States, Infiniti operates through the INFINITI Division of Nissan North America, Inc. The Infiniti USA headquarters and corporate office functions are tied to Nissan North America’s headquarters in Franklin, Tennessee.
- Company / Brand: INFINITI
- U.S. Corporate Organization: INFINITI Division of Nissan North America, Inc.
- Parent Company: Nissan Motor Co., Ltd.
- Infiniti USA Headquarters Address: One Nissan Way, Franklin, TN 37067
- Infiniti Corporate Office Address: One Nissan Way, Franklin, TN 37067
- Infiniti Corporate Phone Number: 1-615-725-1000
- Infiniti Consumer Affairs: 1-800-662-6200
- Consumer Affairs Mailing Address: INFINITI Division, Nissan North America, Inc., Consumer Affairs Department, P.O. Box 685003, Franklin, TN 37068-5003
- Infiniti Roadside Assistance: 1-800-835-0221
- Infiniti Financial Services Customer Service: 1-866-456-4124
- Infiniti Financial Services Address: P.O. Box 660360, Dallas, TX 75266-0360
- Infiniti Lease Support: 1-800-887-5155
- Official Infiniti Contact Page: Infiniti Contact Us
- Official Website: infinitiusa.com
Corporate Address and Phone Update
The old page correctly connected Infiniti USA headquarters to Nissan North America in Franklin, Tennessee. The current Infiniti corporate office address should be listed as One Nissan Way, Franklin, TN 37067. The Infiniti corporate phone number is 1-615-725-1000.
The old page used the typo “Infinity Corporate Phone Number.” The correct brand spelling is Infiniti. Some customers still search for “Infinity” by mistake, but this page uses the correct Infiniti spelling while helping readers find the corporate office, Consumer Affairs, financial services, warranty, dealer, and roadside assistance routes.
Choose the Correct Infiniti Support Route
Before contacting Infiniti headquarters, choose the support route that best matches your issue. A dealer service problem, warranty dispute, certified pre-owned concern, finance issue, lease question, recall repair, or roadside assistance request may be handled faster through Consumer Affairs, Infiniti Financial Services, the dealer, or the official owner support route before being escalated to the corporate office.
- General Infiniti Consumer Affairs: Call 1-800-662-6200 for questions about Infiniti vehicles, retailers, warranty concerns, dealer complaints, or product issues.
- Dealer complaint: Start with the retailer’s service manager or general manager, then contact Infiniti Consumer Affairs if the dealer does not resolve the issue.
- Warranty or repair dispute: Keep repair orders, diagnostic reports, photos, mileage, service history, and the dealer’s written explanation.
- Certified pre-owned issue: Save the CPO inspection paperwork, sales contract, repair records, and dealer communications.
- Recall question: Use Infiniti’s official recall page or NHTSA’s VIN lookup to check open recalls and safety campaigns.
- Infiniti Financial Services account: Call 1-866-456-4124 or use the Infiniti Finance portal.
- Lease maturity or end-of-lease issue: Call 1-800-887-5155.
- Roadside assistance: Call 1-800-835-0221 for immediate roadside help.
- Owner portal, app, or connected services issue: Use Infiniti Owner Services, app support, or connected services support.
- Customer service number details: Visit the related CSN page for Nissan and Infiniti customer service numbers.
What to Have Before Contacting Infiniti Corporate Office
Whether you are contacting Infiniti Consumer Affairs, Infiniti Financial Services, a local retailer, or the corporate office, your issue is easier to review when you provide clear records. Do not post private VINs, loan numbers, license plates, account numbers, addresses, phone numbers, or payment details in the public review section below.
- Your vehicle year, model, trim, mileage, and VIN shared only with Infiniti or the retailer privately
- The Infiniti retailer name, location, service advisor, and manager involved
- Repair orders, warranty claim numbers, diagnostic reports, inspection notes, and service history
- Certified pre-owned inspection paperwork if the issue involves a CPO purchase
- Infiniti Consumer Affairs case number, if available
- Infiniti Financial Services account details shared only through secure official channels
- Photos, videos, warning-light images, or app screenshots when relevant
- Dates and times of calls, dealer visits, towing, roadside assistance, or service appointments
- A short timeline explaining what happened and the resolution you are requesting
How to Escalate an Infiniti Complaint
If your issue has not been resolved by the retailer, Infiniti Consumer Affairs, Infiniti Financial Services, or the warranty/recall process, escalate the complaint in a documented way. A concise written timeline with repair orders, dates, mileage, and the requested resolution is usually more effective than repeated calls without records.
- Start with the retailer. Ask for the service manager, general manager, or owner when the issue involves repair quality, warranty denial, parts delay, certified pre-owned concerns, or poor service.
- Open a Consumer Affairs case. Call 1-800-662-6200 and ask for a case number.
- Save all records. Keep repair orders, photos, warranty decisions, call notes, tow receipts, diagnostic results, and emails.
- Ask for escalation. Request review by a Consumer Affairs supervisor, regional service representative, warranty specialist, retailer relations contact, finance escalation team, or recall specialist depending on the issue.
- Write to Infiniti headquarters or Consumer Affairs. For unresolved U.S. corporate-level concerns, send correspondence to One Nissan Way, Franklin, TN 37067, or to INFINITI Division, Nissan North America, Inc., Consumer Affairs Department, P.O. Box 685003, Franklin, TN 37068-5003.
- Use outside routes when appropriate. For safety defects, file a complaint with NHTSA. For financing or credit reporting issues, consider the CFPB. For lemon law or warranty disputes, review your state’s process or speak with a qualified attorney.
Infiniti Financial Services Address and Phone Number
Many customers search for the Infiniti Financial Services address when they need help with payments, lease maturity, payoff, title release, late fees, credit reporting, account access, repossession, or end-of-lease charges. Infiniti Financial Services is commonly referred to as IFS.
- Infiniti Financial Services Customer Service: 1-866-456-4124
- IFS Customer Service Mailing Address: P.O. Box 660360, Dallas, TX 75266-0360
- End of Lease Support: 1-800-887-5155
- Finance Website Support: 1-800-406-5895
- Infiniti Finance Website: infinitifinance.com
If you are mailing a payment, payoff, or title-related document, verify the correct address inside your Infiniti Finance account or on the official payment options page before sending funds. Payment, overnight, payoff, and customer service mailing addresses can differ.
Warranty, Engine and Repair Complaints
Warranty and repair concerns are common reasons people search for Infiniti headquarters USA or the Infiniti corporate phone number. Complaints may involve engine failure, drivetrain issues, electrical problems, brakes, suspension, rust or corrosion concerns, parts delays, diagnostic fees, certified pre-owned disputes, or disagreement over whether a repair should be covered.
For warranty disputes, keep your repair orders, maintenance receipts, mileage records, inspection photos, retailer notes, and Consumer Affairs case number. If the retailer says Infiniti denied the repair, ask for the reason in writing and ask whether the case can be reviewed by a regional service representative or warranty specialist.
Certified Pre-Owned and Dealer Complaints
Infiniti certified pre-owned complaints may involve inspection quality, undisclosed repair needs, brake or tire condition, warranty eligibility, service promises, accident history, financing, or disagreement between two Infiniti retailers. These issues should usually start with the selling retailer and then be escalated to Infiniti Consumer Affairs if the retailer does not resolve the concern.
Gather the buyer’s order, CPO checklist, Carfax or vehicle history report, inspection records, repair estimates, photos, emails, and any written promises from the sales or finance office. If another Infiniti retailer identifies a problem shortly after purchase, ask that retailer for written documentation.
Recalls, Safety and Lemon Law Issues
If your Infiniti has a recall, safety concern, repeated repair issue, or serious defect, check your VIN using Infiniti’s official recall lookup and NHTSA’s recall database. Recall eligibility depends on VIN, production date, campaign status, prior repairs, and the specific issue.
For unresolved safety defects, file a complaint with NHTSA. For repeated warranty repairs or potential lemon law issues, follow your state’s process. California customers should review Infiniti’s California warranty notice process, which includes written notice requirements for certain warranty-performance disputes.
Roadside Assistance, App and Owner Services
Infiniti roadside assistance, owner portal, app, and connected services issues should be routed through the correct support channel. Roadside assistance is for immediate towing, flat tire, lockout, fuel, jump-start, or emergency vehicle assistance. App and owner portal issues may involve login problems, connected services, subscriptions, vehicle data, or remote features.
Keep screenshots, subscription details, account emails, error messages, and the vehicle information needed by Infiniti support. Do not post login details, account emails, passwords, VINs, or connected services information in public comments.
Unfamiliar Infiniti Charges and Scam Warnings
If you see an unfamiliar Infiniti, Infiniti Financial Services, Nissan, dealer, service, warranty, parts, roadside, app, or finance charge on your statement, compare it with your repair orders, finance account, lease account, dealer invoices, service contracts, or recent service visits. Contact the retailer, Infiniti Financial Services, Infiniti Consumer Affairs, or your card issuer if you do not recognize the charge.
You can also use ChargeOnMyCard.com to research confusing auto, finance, dealer, or service charges. For fake Infiniti recall notices, phishing texts, fake warranty calls, fake parts websites, car-shipping scams, or fake customer support numbers, visit ThinkItsAScam.com.
Infiniti Reviews and Complaints
Current review themes on CorporateOfficeHeadquarters.com include dealer service complaints, poor customer service experiences, certified pre-owned disputes, engine failure frustration, extended warranty difficulty, and requests for help from the manufacturer after expensive repairs. A recent detailed review describes a service visit at an Infiniti retailer where rust and undercarriage concerns were allegedly not identified during prior maintenance visits.
These reviews are individual customer experiences and may not represent every Infiniti retailer, service advisor, certified pre-owned vehicle, warranty claim, finance account, or Consumer Affairs interaction. When sharing a review, describe the general issue and outcome, but do not post private VINs, account numbers, license plates, phone numbers, email addresses, home addresses, or payment details.
About Infiniti
Infiniti launched in 1989 as Nissan’s luxury vehicle brand. Infiniti vehicles are sold through authorized Infiniti retailers and include luxury sedans, coupes, crossovers, SUVs, and performance-oriented models. In the United States, Infiniti is supported through Nissan North America’s Franklin, Tennessee headquarters and Infiniti Consumer Affairs.
Infiniti is often searched as Infiniti corporate office, Infiniti HQ, Infiniti headquarters, Infiniti USA headquarters, Infiniti corporate phone number, Infiniti Consumer Affairs, and Infiniti Financial Services phone number.
Infiniti Competitors and Related Corporate Office Pages
Infiniti competes with luxury and premium automotive brands. If you are comparing auto headquarters, complaint routes, financial services, warranty escalation options, or corporate office contact information, these related pages may help:
- Nissan USA Corporate Office
- Lexus Corporate Office
- BMW USA Corporate Office
- Mercedes-Benz USA Corporate Office
- Porsche USA Corporate Office
- Land Rover USA Corporate Office
- Audi USA Corporate Office
- Polaris Headquarters
Related Resources
- Official Infiniti Contact Page
- Official Infiniti Recall Lookup
- Infiniti Roadside Assistance
- Infiniti Financial Services
- Infiniti Owners Portal
- Find an Infiniti Retailer
- NHTSA Recall Lookup
- Report a Vehicle Safety Problem to NHTSA
- Submit a Consumer Finance Complaint to the CFPB
- Nissan and Infiniti Customer Service Numbers on CSN
- Research Auto, Finance and Dealer Charges on ChargeOnMyCard.com
- Auto Warranty, Recall and Fake Support Scam Warnings on ThinkItsAScam.com
- Company Reviews on ZeroStars.org
Frequently Asked Questions About Infiniti Corporate Office
What is the Infiniti corporate office address?
The Infiniti corporate office USA address is One Nissan Way, Franklin, TN 37067. Infiniti operates in the United States through the INFINITI Division of Nissan North America, Inc.
Where is Infiniti headquarters USA?
Infiniti headquarters USA is tied to Nissan North America’s headquarters in Franklin, Tennessee. The address is One Nissan Way, Franklin, TN 37067.
What is the Infiniti corporate phone number?
The Infiniti corporate phone number associated with Nissan North America headquarters is 1-615-725-1000. For Infiniti Consumer Affairs, call 1-800-662-6200.
What is Infiniti Consumer Affairs?
Infiniti Consumer Affairs handles general questions about Infiniti vehicles, retailers, warranty concerns, product issues, and customer complaints. The Consumer Affairs number is 1-800-662-6200.
What is the Infiniti Financial Services address?
The Infiniti Financial Services customer service mailing address listed by Infiniti is P.O. Box 660360, Dallas, TX 75266-0360. For payments or payoff checks, verify the correct address in your Infiniti Finance account before mailing funds.
What is the Infiniti Financial Services phone number?
The Infiniti Financial Services customer service phone number is 1-866-456-4124. End-of-lease support can be reached at 1-800-887-5155.
How do I escalate an Infiniti warranty complaint?
Start with the Infiniti retailer’s service manager, then open a Consumer Affairs case at 1-800-662-6200. Save repair orders, maintenance records, mileage, photos, diagnostic reports, and warranty decisions. If unresolved, send written correspondence to Infiniti Consumer Affairs or the corporate office.
How do I report an Infiniti recall or safety problem?
Check your VIN through Infiniti’s official recall page and NHTSA’s recall lookup. If you believe your vehicle has an unresolved safety defect, you can file a complaint with NHTSA.
Can I post my VIN, finance account, or license plate in the comments?
No. Do not post full VINs, license plate numbers, loan numbers, account numbers, addresses, phone numbers, email addresses, payment records, or other private personal information in public comments.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has published corporate office, headquarters, address, phone number, complaints, and review information for major companies for many years. This page is updated to help readers find the correct Infiniti corporate office, understand the difference between headquarters, Consumer Affairs, and Infiniti Financial Services, and review common complaint themes before escalating an issue.
Page Update Note
This Infiniti corporate office page was updated on June 27, 2026, to verify the USA headquarters address, corporate phone number, Consumer Affairs address, Infiniti Financial Services phone number and address, roadside assistance route, complaint escalation guidance, related resources, orphan-category link, and current COH review themes.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Infiniti, INFINITI Division, Nissan North America, Inc., Nissan Motor Co., Ltd., Infiniti Financial Services, Nissan Motor Acceptance Company, or any Infiniti retailer. This page is for informational and review purposes only. Company addresses, phone numbers, support routes, warranty terms, recall eligibility, finance policies, retailer procedures, and hours can change. Contact Infiniti directly for the most current information.
Share Your Experience with Infiniti
If you have contacted Infiniti corporate office, used the Infiniti USA headquarters address, called the Infiniti corporate phone number, opened a Consumer Affairs case, worked with an Infiniti retailer, contacted Infiniti Financial Services, or tried to resolve a warranty, certified pre-owned, engine, repair, roadside, lease, finance, recall, or payment issue, please share your experience below. Your review can help other readers understand which complaint routes worked and which issues still need escalation.
