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What’s Happened to JoAnns?

Anchorage, AK store looks the same as the one in Pallup, WA with boxes stacked everywhere and several empty or near empty shelves. I’ve heard the employees’ hours have been reduced to part-time to save money. No wonder they have a big turnover. Have you checked out the cost of living in Alaska? It’s one of the highest. And those boxes are delivered weekly but there are not enough employees to empty them. It’s all they can do to keep up with customers. They are all pleasant but too often overworked. I would hate to see this store close because many people rely on it. By the way, the two stars are for the employees who, despite the working conditions, remain loyal.

I’m sure you have gotten similar feedback from customers (at least I hope so). As a former employee of 4 years who loved working at JoAnns in Puyallup, (I had to resign due to medical issues) I was extremely impressed by the shape the store was in. See attached photos. I was only able to attach 5 photos, but I have 31 more if you’d like to see them. I visited the store on 11/18/23 @10:30am-11:30 am. Your app said “out of stock” on a lot of items so I went to the store & lots of the shelves were empty too. However, what I was looking for was on the shelf (which was surprising due to the amount of freight that was stacked around the store). There were boxes EVERYWHERE with some blocking aisles (we weren’t allowed to block aisles), they were stacked halfway to the ceiling (we were only allowed to stack 2-3 high). With all the boxes on the floor, the back room must be completely packed! These boxes on the floor create many safety issues as well. We were not allowed to leave boxes, carts of fixtures, etc. on the floor if nobody was going to work it THAT day. We had to be put in the back room, out of the way, until the next day. If customers were to use a mobility cart they wouldn’t be able to get around the store (I barely got around using their small carts). There was only 1 cutter, 1 cashier, maybe a manager & 1 other employee (I think they were doing BOPIS) We had to do go-backs EVERY night! I went back a week later and it wasn’t much better. I would hate to see this store close. They have better selections & prices on yarn (my main craft is crocheting) than Michaels & Hobby Lobby. And better coupons. I also shop at JoAnn for things I need for other projects.

Shopping online experience. I ordered 2 wash away wonder tapes 25 yes @ 11.99 ea. You gave me 20% disc. Total was $20. something. But when I went to check out I was only getting qty of 1 for the same price!! And went on to say I was saving $20.88! Something is wrong. Canceled order.

JoAnn, Naples Florida store will not answer the phone; it hangs up. I’ve made a call several times to Naples Florida trying to pick up an order. Each time it rings a few and then hangs up. Is this normal for Customer Service?

JoAnn, If zero stars were an option, I’d use it. What a disgrace! Hundreds of boxes with unpacked merchandise scattered through out the store. Boxes stacked high in aisles and customers trying to navigate around. OSHA would be interested. Row after row of empty shelves. It’s been like this for months. I’ll shop Michael’s, Hobby Lobby, Walmart or online (not JoAnn) before I’ll ever spend a dime at, or walk into, JoAnn Fabrics ever again. Beware of falling boxes in Louisville KY!