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  • National Grid Corporate Office Headquarters

National Grid Corporate Office Headquarters

How To Contact National Grid Corporate Office Headquarters

National Grid USA
40 Sylvan Rd.
Waltham, MA 02451 USA
Corporate Phone Number: 1-781-907-1000
Customer Service Number: 1-800-930-5003
Hearing/speech-impaired: 1-631-755-6660

  • Kudos to Bill Kimmons – Senior Supe Gas Field Operations – Hewlett NY, and his staff. Helpful advance notice and work schedule, friendly polite workers, care for homeowners' properties, minimum traffic and disruption on our busy block. An excellent job, top to bottom.
    Quality maintenance of this sort should not be taken for granted.

  • I called Nat Grid Corporate to report a pole almost down since the beginning of March which you are aware of and refuse to fix. I have called our local office many times as have our local police, fire and Town Manager. Your workers have been here here and put cones up to block the walk way but people have gotten sick of waiting and are walking under the pole. I think you will probably respond when you have a $20 million suit after someone is killed with the pole falling on them…..please reply.

  • I would like to take this time to give a big thank you to one of your employees Joanne S. from your office, for resolving a problem that has existed for 4.5 years and had also turned this issue around with me and has helped me in some way to trust and have faith in National Grid after what I had encountered almost 1 month with your customer service reps trying to resolve this problem. National Grid is truly blessed to have this woman in their company. Please acknowledge Joanne S. and treat her special acknowledging all her hard work she did for me on my behalf.

    I would also like to comment on several of your customers service representatives that did not represent National Grid in a positive way "arguing with a customer and stating other negative comments to me. As far as I am concerned, a faithful customer for over 35 years I feel what I went through was very unfair to me and that if I was in charge those people would of been suspended without pay for 1 week, you never doubt a customer who has resided in the same apartment for almost 5 years and state that I never had an account, I never lived in my apartment, and that I never set up an auto pay with my bank, I am the customer, I know what I did and where I live.

    My name is Darlene DeAngelis (978)578-3841

  • National Grid Truck # 22047 MA Lic Plate R71986 was outside parked behind our building in the shade for almost two hours — Our rates go up but the drivers get to take naps on our dime.

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    Corporate Office Headquarters