Need to contact the Olay corporate office, customer care, or its parent company? Olay, formerly widely known as Oil of Olay, is a Procter & Gamble skincare brand. Olay handles product, order, return, subscription, and customer-service concerns, while P&G’s Cincinnati headquarters is the appropriate address for corporate correspondence.
How to Contact Olay Corporate Office Headquarters
Olay Headquarters and Contact Information
- Olay Corporate Office and Parent Company Address: The Procter & Gamble Company, 1 P&G Plaza, Cincinnati, OH 45202, USA
- Olay Customer Care Phone Number: 1-800-285-5170
- Olay Customer Service Hours: Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time
- Olay Email and Chat Support: Official Contact Us page
- P&G Corporate Office Phone Number: 1-513-983-1100
- Olay Official Website: olay.com
- Parent Company: The Procter & Gamble Company
- Corporate Status: Olay is a brand of publicly traded Procter & Gamble, NYSE: PG
Important: Olay does not publish a separate stand-alone corporate headquarters. The Cincinnati address belongs to Olay’s parent company, Procter & Gamble. Most consumer concerns should begin with Olay customer care rather than the P&G corporate switchboard.
Choose the Correct Olay Contact Route
- Olay.com orders, returns, damaged products, subscriptions, and product questions: Call 1-800-285-5170 or use the Olay contact page.
- Products purchased from a retail store or another website: Begin with the retailer that processed the purchase, especially for refunds, exchanges, delivery problems, or unauthorized charges.
- Corporate correspondence: Write to The Procter & Gamble Company at 1 P&G Plaza, Cincinnati, OH 45202.
- Careers, suppliers, investors, and corporate inquiries: Use the appropriate route on the P&G contact page.
Olay Customer Service Phone Number and Email
The Olay customer service phone number is 1-800-285-5170. Olay lists support hours of Monday through Friday, from 9:00 a.m. to 6:00 p.m. Eastern Time.
The frequently searched phrase “1-800-285-5170 email” refers to Olay’s phone number, not an email address. Olay does not display a separate public customer-service email address. Customers can send a message or start a chat through the official Olay Contact Us page.
How to File an Olay Complaint
- Identify where the product was purchased. Have the store name, website, purchase date, receipt, order number, and payment method available.
- Contact the correct company first. Contact Olay for Olay.com purchases and product-quality concerns. Contact the selling retailer for retail purchases, delivery problems, or retailer-specific refunds.
- Document the problem. Keep the product, packaging, UPC, lot or manufacturing code, photographs, tracking information, and previous support messages.
- Explain the requested resolution. Clearly state whether you are requesting information, a replacement, return authorization, refund, subscription cancellation, or follow-up from a supervisor.
- Request a case or reference number. Record the date, time, representative’s name, promised action, and expected response date.
- Escalate unresolved concerns. Ask Olay customer care for a supervisor review. Corporate correspondence may also be sent to P&G at 1 P&G Plaza, Cincinnati, OH 45202.
For a product that appears damaged, defective, incorrectly filled, or substantially different in color, smell, or texture, discontinue use until you have reviewed the package instructions and contacted Olay. Seek appropriate medical attention for a serious or persistent reaction.
Olay Returns, Refunds, Orders, and Subscriptions
Olay instructs customers to call 1-800-285-5170 for return authorization. Eligibility, packaging, purchase source, product condition, and applicable deadlines can affect whether a return is accepted. Do not mail a product back without reviewing the current Olay return and refund policy.
For an Olay.com order, retain the order confirmation, billing ZIP code, shipment tracking, packaging, and photographs of any damage. Club Olay customers can manage future subscription deliveries through the subscription section of their accounts. Make subscription changes before the next scheduled shipment whenever possible.
Counterfeit Olay Products and Privacy Warning
Counterfeit-product warning: Olay recommends purchasing through Olay.com or trusted authorized retailers. Olay states that it cannot guarantee the quality or safety of products purchased from unauthorized sellers and may not provide refunds or exchanges for those purchases.
When shopping through an online marketplace, verify the actual seller rather than relying only on the shipping company shown in the listing. Be cautious of unusually low prices, unclear seller information, altered packaging, or requests to pay outside the marketplace.
Protect your privacy: Do not publish order numbers, account passwords, payment-card details, medical information, home addresses, private email addresses, or unredacted receipts in the public comment section. CorporateOfficeHeadquarters.com cannot access Olay or P&G customer accounts.
Who Owns Olay?
Olay is owned by The Procter & Gamble Company. P&G is a publicly traded consumer-products company listed on the New York Stock Exchange under the symbol PG.
As of August 2026, Shailesh Jejurikar serves as P&G’s President and Chief Executive Officer. Olay does not publish a separate stand-alone headquarters or publicly listed corporate-office executive team for ordinary consumer inquiries.
Is Oil of Olay the Same as Olay?
Yes. “Oil of Olay” is a former and still commonly used name for the skincare brand now marketed as Olay. Consumers may continue to search for Oil of Olay customer service, corporate office, products, or complaints, but current official branding uses the shorter Olay name.
Olay’s Position in the Skincare Industry
Olay sells facial cleansers, moisturizers, serums, eye treatments, body washes, lotions, sunscreen products, and other skincare items. Its products compete across mass-market and premium skincare categories.
Major competitors include L’Oréal, Clinique, Estée Lauder, Neutrogena, CeraVe, RoC, and other facial and body-care brands. Olay benefits from P&G’s consumer-product research, retail distribution, manufacturing, and global marketing resources.
Olay Reviews and Complaints
The four Olay reviews currently visible on CorporateOfficeHeadquarters.com average 4.0 out of 5 stars. Two five-star reviews praise customers’ experiences with Olay skincare products. Two three-star reviews describe concerns involving unclear product labeling and a product, replacement, or refund that was reportedly not received.
This is a small collection of individual customer opinions and should not be treated as a representative customer-satisfaction survey or as proof of medical or skincare results.
Olay Corporate Office Image
Official Olay and P&G Resources
- Olay official website
- Olay customer care, chat, and contact page
- Olay return and refund policy
- Procter & Gamble corporate contact page
Related Corporate Office Pages
- Procter & Gamble Corporate Office
- L’Oréal Corporate Office
- Clinique Corporate Office
- Estée Lauder Corporate Office
Frequently Asked Questions About Olay
Where is the Olay corporate office located?
Olay is a Procter & Gamble brand and does not publish a separate stand-alone headquarters. P&G’s corporate address is 1 P&G Plaza, Cincinnati, OH 45202.
What is the Olay customer service phone number?
Olay customer care can be reached at 1-800-285-5170, Monday through Friday, from 9:00 a.m. to 6:00 p.m. Eastern Time.
Does Olay have a customer-service email address?
Olay does not display a stand-alone public customer-service email address. Use the official Olay Contact Us page to send a message or start a chat.
Is 1-800-285-5170 an Olay email address?
No. It is Olay’s customer-service telephone number. Online messages and chat are available through the Olay contact page.
Is Oil of Olay still the company’s name?
Oil of Olay is a legacy name for the brand now marketed as Olay. Both names refer to the same P&G skincare brand.
Who owns Olay?
Olay is owned by The Procter & Gamble Company, a publicly traded consumer-products company headquartered in Cincinnati, Ohio.
How do I return an Olay product?
For an Olay.com purchase, call Olay at 1-800-285-5170 for return authorization and review the official return policy. For a product purchased elsewhere, begin with the retailer that completed the sale.
Can CorporateOfficeHeadquarters.com resolve an Olay complaint?
No. CorporateOfficeHeadquarters.com is an independent information and review website. It cannot access Olay orders, customer accounts, refunds, subscriptions, product records, or P&G support cases.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate-office, headquarters, ownership, contact, complaint, and escalation information for major companies and consumer brands. We compare public corporate information with official company resources and provide an independent forum where readers can share reviews, complaints, compliments, and corrections.
Page Update Note
This Olay corporate office page was updated on August 14, 2026, to verify Olay’s customer-care phone number and hours, confirm P&G’s Cincinnati headquarters address and corporate number, clarify that Olay does not maintain a separately published headquarters, explain the relationship between Olay and the legacy Oil of Olay name, update ownership and leadership, add order and complaint escalation guidance, summarize existing reviews, preserve and improve the existing image, and verify all official and related links.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Olay, Oil of Olay, The Procter & Gamble Company, Club Olay, any Olay retailer, customer-service department, medical department, billing department, legal department, or product team. This page is provided for corporate-information, review, complaint, and consumer-research purposes. It does not provide medical advice and cannot access customer accounts or resolve transactions.
Share Your Olay Experience
Have you contacted Olay customer service or the P&G corporate office? Share your experience with Olay products, orders, returns, subscriptions, labeling, product quality, replacements, refunds, or complaint handling in the comment section below. Include useful details such as the product category, purchase channel, approximate date, and how the company responded, but do not publish private account, payment, medical, or contact information.
