Customers may search for the Clinique corporate office, Clinique headquarters, Clinique customer-service number, customer-service email, complaints department, or parent-company contact when they need help with an online order, missing shipment, return, refund, product reaction, discontinued product, Smart Rewards account, eGift Card, retail purchase, advertising concern, or unresolved Customer Care complaint.
This page provides Clinique corporate contact information, its parent-company headquarters address, verified customer-service numbers, email and message options, complaint-escalation steps, ownership and leadership information, current reader-review themes, related corporate office pages, and answers to frequently asked questions.
Clinique Corporate Office and Headquarters Contact Information
- Brand and Legal Entity: Clinique Laboratories, LLC
- Parent Company: The Estée Lauder Companies Inc.
- Clinique Parent-Company Headquarters Address: 767 Fifth Avenue, New York, NY 10153
- Clinique Corporate Office Phone Number: 1-212-572-4200
- Clinique Customer Service Number: 1-800-419-4041
- Customer-Service Availability: Clinique currently describes its telephone line as available 24 hours a day
- Clinique Customer-Service Email: Use the official Email Us or Message Us form on Clinique’s Customer Care page
- Clinique Product and Ingredient Consumer Care: 1-866-707-2100
- Product and Ingredient Support Hours: Monday–Friday, 9:30 a.m.–4:30 p.m. Eastern on business days
- Global Brand President, Clinique and Origins: Michelle Freyre
- Parent-Company President and CEO: Stéphane de La Faverie
- Parent-Company Stock Symbol: NYSE: EL
- Official Clinique Website: Clinique.com
- Official Customer Care Page: Contact Clinique Customer Care
- Parent-Company Corporate Information: The Estée Lauder Companies
The New York address and corporate number belong to Clinique’s parent company, The Estée Lauder Companies Inc. Clinique does not prominently publish a separate United States brand headquarters address.
Most online order, delivery, return, product, loyalty, account, eGift Card, or customer-service concerns should begin with Clinique Customer Care rather than the parent-company corporate switchboard.
Where Is the Clinique Headquarters Location?
Clinique is part of The Estée Lauder Companies, whose headquarters is located at 767 Fifth Avenue in New York, New York.
People searching for the Clinique headquarters location, Clinique headquarters address, Clinique head office, Clinique HQ, or Clinique corporate office are generally looking for this parent-company headquarters.
The address is appropriate for corporate information and formal parent-company correspondence. It is not a fulfillment warehouse, retail Clinique counter, returns center, or walk-in customer-service location.
How to Contact Clinique Customer Service
The main phone number for Clinique customer service is 1-800-419-4041. Clinique currently describes the line as available 24 hours a day.
Customer Service can help with:
- Clinique.com orders
- Order status and tracking
- Missing, incorrect or damaged products
- Returns and refunds
- Cancelled orders
- Payment authorization questions
- Smart Rewards accounts
- eGift Card questions
- Website and account access
- Discontinued products
- General product questions
- Customer complaints and escalation requests
Have the order number, account email, product name, shade, purchase date, retailer, and previous case information available before contacting Customer Care.
What Is the Clinique Customer-Service Email?
Clinique’s current United States website offers an official Email Us or Message Us submission form rather than prominently displaying a general standalone customer-service email address.
Use the Clinique Customer Care page and choose Email Us, Message Us, Live Chat, or another available contact method.
The email form is the safer current route because older email addresses found on third-party websites or archived Clinique pages may no longer be the preferred channel.
Include:
- Your name
- Email associated with the order or account
- Order number
- Purchase date
- Product name and shade
- Brief explanation of the concern
- Previous customer-service case number
- The resolution requested
Do not include your password, complete payment-card number, gift-card PIN, account verification code, Social Security number, or medical documents in a routine customer-service message.
Clinique Product and Ingredient Consumer Care
For questions about a specific product, formula, ingredient, or ingredient concern, call Clinique Consumer Care at 1-866-707-2100.
Clinique currently lists product and ingredient support hours as Monday through Friday, 9:30 a.m.–4:30 p.m. Eastern on business days.
Be prepared to provide:
- Complete product name
- Shade, size or formula
- Ingredient in question
- Package lot or batch information
- Purchase date and retailer
- How the product was stored
- Whether the formula appeared different in color, texture, smell or performance
Consumer Care provides product information but is not a substitute for a dermatologist, allergist, pharmacist, physician, poison-control center, or emergency service.
How to File a Complaint With Clinique
- Identify where the purchase occurred. Determine whether the product was purchased from Clinique.com, a Clinique counter, Macy’s, Ulta, Sephora, Amazon, another authorized retailer, or an unknown seller.
- Contact the responsible seller. A retailer may control the original payment, receipt, return, exchange, pickup, promotion, or store-service complaint.
- Contact Clinique Customer Service. Call 1-800-419-4041 or use the official Email Us or Message Us form.
- Request a case number. Save the number with the date, representative’s name, and promised next step.
- Document the issue. Keep the product, packaging, receipt, order confirmation, photographs, tracking information, chat transcripts, and prior emails.
- State the requested resolution. Examples include a replacement, refund review, return authorization, product recommendation, rewards adjustment, shipping investigation, or supervisor response.
- Request escalation. Ask for a Customer Care supervisor or appropriate product, order, account, or corporate review when the first response does not resolve the issue.
- Use an outside resource when appropriate. Depending on the issue, this may include the original retailer, delivery carrier, payment provider, healthcare professional, FDA, or state consumer-protection office.
A concise chronological complaint is easier to review than several separate contacts containing different information. Continue using the same case number whenever possible.
Clinique Complaints Department Phone Number
Clinique does not prominently publish a separate telephone number labeled “complaints department.”
For a complaint, call Clinique Customer Service at 1-800-419-4041, use the official Email Us or Message Us form, and request escalation when needed.
The parent-company corporate number is 1-212-572-4200, but routine product, order, shipment, return, rewards, or refund complaints should normally begin with Clinique Customer Care.
What to Have Before Contacting Clinique Corporate Office
- Product name, shade, size and formula
- Purchase date
- Retailer or website used
- Clinique.com order number
- Receipt or proof of purchase
- Tracking number and carrier status
- Smart Rewards account email, when relevant
- Photos of damaged, leaking, incorrect or altered products
- Photos of the shipping box and packing materials
- Lot or batch code from the package
- Dates of previous calls, chats or emails
- Customer-service case number
- Names or positions of representatives contacted
- A short timeline
- The specific resolution requested
Do not post full order numbers, tracking numbers linked to your home, payment information, account credentials, gift-card codes, private medical information, or employee personal information in a public review.
Clinique Online Order and Shipping Complaints
Clinique.com orders are generally processed through Clinique Online, which is operated by ELC Online Inc. on behalf of Clinique Laboratories, LLC.
Customers may experience concerns involving:
- A shipping label created without visible carrier movement
- A delayed package
- An order marked delivered but not located
- A cancelled item
- A backordered product
- An incorrect order confirmation
- A missing product
- A duplicate order
- An incorrect shipping address
- A payment authorization hold
Track the order through Clinique’s official order-status page and the carrier. Tracking information may not appear immediately after a label is created.
If the package is delayed or cannot be located, contact Customer Service with the order number, tracking information, order date, promised shipping method, and previous support case.
Clinique says an order placed less than 60 minutes earlier may be eligible for cancellation through the online account or cancellation link in the confirmation email. Once processing advances, cancellation may no longer be possible.
Clinique Missing, Incorrect or Damaged Order Complaints
Report a lost, missing, incorrect, or damaged Clinique.com order promptly. Clinique’s current policy asks customers to report these claims within 30 days of delivery.
For a damaged order:
- Retain the shipping box.
- Retain the packing materials.
- Retain the damaged product when safe to do so.
- Take photographs of the item and packaging.
- Contact Clinique Customer Service immediately.
Clinique may request photographs before considering a refund or replacement. Approval is not automatic and may depend on the documentation and circumstances.
If the contents cannot be safely retained, photograph the damage before carefully disposing of the affected material.
Clinique Returns, Exchanges and Refunds
Eligible products purchased through Clinique.com may generally be returned in new or gently used condition within 30 days from the date the order was delivered.
Clinique.com generally accepts returns only for products purchased directly from Clinique.com. A product purchased from a department store, beauty retailer, pharmacy, marketplace seller, or another website should normally be returned through that seller.
Return restrictions may apply to:
- Final-sale products
- Items specifically marked not returnable
- Engraved products
- Promotional items
- Gift cards and eGift Cards
- Products purchased from another retailer
An exchange may be handled as a return and a separate new purchase. Keep the return tracking information until the refund has been completed.
Payment providers and banks may require additional time to display a refund after Clinique processes it.
Clinique Purchases From Macy’s, Ulta, Sephora or Other Retailers
Clinique products are sold through Clinique.com, department stores, specialty beauty retailers, authorized online sellers, and Clinique counters.
The original retailer usually controls:
- The payment transaction
- The receipt
- The retailer return period
- Store credit
- Exchange eligibility
- Retailer rewards
- Pickup or local delivery
- Employee or counter-service complaints
Contact Clinique directly when the concern involves the formula, product information, discontinued item, potential defect, ingredient question, or a broader brand issue.
Keep both the retailer case number and any Clinique case number. Do not assume that contacting Clinique automatically extends a retailer’s return deadline.
Clinique Phone-Order Complaints
One current reader review asks Clinique to restore the ability to place orders by telephone.
Clinique’s current website primarily directs customers through online checkout while offering telephone assistance for questions when placing or managing an order. The website does not clearly guarantee that every order can be completed entirely by phone.
Customers who prefer telephone ordering should call 1-800-419-4041 and ask whether phone ordering is currently available or whether a representative can help complete the purchase through another accessible method.
Clinique Discontinued Products and Formula Changes
Clinique maintains an official discontinued-products resource and provides replacement recommendations for certain products that are no longer available.
Customers may complain about:
- A favorite product being discontinued
- A new formula feeling or performing differently
- A replacement product not matching the original
- A shade or size no longer being available
- Packaging or applicator changes
- A product being moved to a Last Chance section
Visit the Clinique discontinued-products page or contact a Clinique consultant for replacement suggestions.
Provide the exact former product name, shade, finish, skin concern, and features that were important to you. A suggested replacement may not be identical to the discontinued product.
Clinique Smart Rewards Complaints
Clinique Smart Rewards is the brand’s loyalty program. Complaints may involve missing points, account access, receipt submission, tier status, birthday benefits, rewards, duplicate accounts, or an uncredited purchase.
Call 1-800-419-4041 or use Customer Care for Smart Rewards assistance.
For qualifying purchases made through participating retailers, Clinique may require receipt submission within a specified period. Retain the complete receipt and submit it through the current official Rewards process.
For a missing-points complaint, provide:
- Name and email associated with the account
- Purchase date
- Retailer
- Products purchased
- Receipt submission date
- Screenshot of the account activity
- Previous case number
Do not publish your Rewards password, verification code, complete receipt barcode, account number, birth date, or future purchase information.
Clinique eGift Card Complaints
Clinique eGift Cards are issued through an affiliated entity and sold using a third-party gift-card provider.
Gift-card complaints may involve:
- A delayed eGift Card email
- An incorrect recipient email
- A lost or deleted eGift Card
- An unused balance
- A card that cannot be redeemed
- Suspected unauthorized use
Keep the purchase confirmation, purchaser email, recipient email, delivery date, and any gift-card support case.
Do not post the complete eGift Card number, PIN, barcode, redemption link, or balance publicly. A person who obtains those details may be able to use the remaining value.
Clinique Product Reaction and Safety Complaints
Clinique describes its skincare and makeup products as allergy tested and 100% fragrance free. These statements do not guarantee that every person will tolerate every formula or ingredient.
If you experience a rash, redness, burning, swelling, eye irritation, infection, hair loss, breathing problem, or another unexpected reaction:
- Stop using the product.
- Seek appropriate medical advice.
- Call emergency services for a severe or immediate emergency.
- Keep the product and packaging when safe to do so.
- Record the product name and lot code.
- Contact Clinique Consumer Care.
- Report the reaction to the retailer if applicable.
- Consider reporting the cosmetic complaint to the FDA.
The FDA provides current guidance through its cosmetic product complaint reporting page.
Do not rely on a public comment section for emergency or medical help. Do not post photographs containing private medical information or identifying details.
Clinique Product-Quality and Packaging Complaints
Product-quality complaints may involve:
- An unexpected color, smell or texture
- A dried-out or separated formula
- A leaking container
- A broken pump, cap or applicator
- An item that appears underfilled
- Foreign material
- A missing seal
- A suspected counterfeit product
- A formula that appears different from previous purchases
Keep the product, box, receipt, lot code, and photographs. Contact the seller and Clinique Consumer Care.
Do not continue using a product that appears contaminated, altered, or unsafe merely to document the problem.
Suspected Counterfeit Clinique Products
Clinique products may appear on online marketplaces, resale sites, social-media listings, and unauthorized storefronts.
Possible warning signs include:
- An unusually low price
- Misspelled packaging
- Different colors, fonts or container shapes
- A missing lot code
- A seller that cannot provide a receipt
- An opened or unsealed product sold as new
- An unfamiliar smell, texture or color
Contact the seller, payment provider, marketplace, and Clinique when authenticity is in question. Preserve screenshots of the listing, seller name, order details, photographs, and packaging.
Clinique Reviews and Complaints
The reviews currently visible on CorporateOfficeHeadquarters.com include individual complaints about a replacement primer, the inability to place an order by phone, holiday website messaging, a television advertisement, and a delayed or unclear online shipment.
One reader described the Even Better Pore Defying Primer as an unsatisfactory replacement for a previous product. Another asked Clinique to restore telephone ordering after having positive prior experiences with phone representatives.
Other comments objected to website holiday wording and a detail shown in a Moisture Surge advertisement. A separate review described repeated contacts about an online shipment, a shipping label that had not shown carrier movement, an incorrect confirmation number, and difficulty receiving clear supervisor assistance.
These reviews represent individual reader experiences and opinions. CorporateOfficeHeadquarters.com does not independently verify every order, shipment, product comparison, advertisement observation, conversation, or customer-service response described in a public comment.
A repeated third-party phone number previously included within one review is not an official Clinique contact and should not be relied upon. The verified Clinique Customer Service number is 1-800-419-4041.
About Clinique
Clinique was introduced in 1968 as a dermatologist-guided prestige skincare and makeup brand. The company became known for customized skincare routines, allergy-tested formulas, fragrance-free skincare and makeup, beauty consultations, foundations, moisturizers, cleansers, makeup removers, acne products, sun care, eye products, lip products, and Clinique for Men.
Clinique describes its skincare and makeup as dermatologist tested, allergy tested, and 100% fragrance free. The brand also sells selected fragrance products.
Clinique products are available through Clinique.com, department stores, beauty retailers, Clinique counters, authorized online sellers, and international markets.
Who Owns Clinique?
Clinique Laboratories, LLC is part of The Estée Lauder Companies Inc.
The Estée Lauder Companies is a publicly traded prestige-beauty company listed on the New York Stock Exchange under the symbol EL. Its portfolio includes Clinique and numerous other skincare, makeup, fragrance, and hair-care brands.
Clinique is not independently publicly traded and does not have a separate stock symbol.
Clinique Leadership
Michelle Freyre is the current Global Brand President for Clinique and Origins.
Stéphane de La Faverie is the current president and chief executive officer of The Estée Lauder Companies.
Tara Simon is president of The Americas for The Estée Lauder Companies.
For consumer complaints, customers should use Clinique Customer Care and documented escalation routes rather than searching for private executive contact information.
Clinique Competitors and Related Corporate Office Pages
Clinique competes with prestige skincare, dermatologist-positioned beauty, makeup, and personal-care brands. Estée Lauder is Clinique’s parent company and should not be treated as an independent corporate competitor.
Related corporate office pages include:
- Estée Lauder Corporate Office — parent-company and related-brand information
- L’Oréal Corporate Office
- Lancôme Corporate Office
- Olay Corporate Office
- Proactiv Corporate Office
- Ulta Beauty Corporate Office
- Sephora Corporate Office
Ulta and Sephora are retailers rather than direct Clinique-owned-brand competitors, but their corporate pages may be relevant when a Clinique purchase, return, rewards transaction, or counter-service complaint originated with those companies.
Official Clinique and Consumer Resources
- Clinique Official Website
- Clinique Customer Care
- Clinique Help Topics
- Track and Manage a Clinique Order
- Clinique Returns and Exchanges
- Clinique Discontinued Products
- Clinique Smart Rewards Help
- Clinique Product Philosophy
- Clinique Parent-Company Brand Information
- The Estée Lauder Companies Corporate Contacts
- Report a Cosmetic Product Complaint to the FDA
- USAGov Company and Product Complaint Guidance
Frequently Asked Questions About Clinique Corporate Office
Where is Clinique headquarters?
Clinique is part of The Estée Lauder Companies, headquartered at 767 Fifth Avenue, New York, NY 10153.
What is the Clinique headquarters address?
The parent-company headquarters address used for Clinique corporate information is 767 Fifth Avenue, New York, NY 10153.
What is the Clinique corporate office phone number?
The parent-company corporate office number is 1-212-572-4200.
What is the Clinique customer-service number?
The phone number for Clinique customer service is 1-800-419-4041.
Is Clinique customer service available 24 hours?
Clinique currently describes its primary Customer Service telephone line as available 24 hours a day. Chat, video consultation, text, and specialized Consumer Care hours may differ.
What is the Clinique customer-service email?
Clinique currently directs customers to an official Email Us or Message Us submission form on its Customer Care page rather than prominently publishing a general email address.
How do I contact Clinique Customer Care?
Call 1-800-419-4041 or use Clinique’s official Email Us, Message Us, chat, or text options.
Does Clinique have a complaints department?
Clinique does not prominently publish a separate complaints-department number. Use Customer Service at 1-800-419-4041 and request escalation or a supervisor review.
What is the Clinique phone number for ingredient questions?
Call Clinique Consumer Care at 1-866-707-2100 for specific product and ingredient questions.
How do I complain about a Clinique online order?
Contact Clinique Customer Service with the order number, tracking status, purchase date, product details, previous case information, and requested resolution.
How do I return a Clinique.com purchase?
Eligible Clinique.com products in new or gently used condition may generally be returned within 30 days of delivery. Start the return through Clinique’s official return page and retain the return tracking information.
Can I return a Clinique product bought at Macy’s, Ulta or Sephora to Clinique.com?
Generally, no. Products purchased from another retailer should normally be returned through that retailer according to its policy.
How do I report a damaged Clinique order?
Retain the product, shipping box, and packing materials when safe, take photographs, and contact Clinique Customer Service promptly. Claims should generally be reported within 30 days of delivery.
How do I find a replacement for a discontinued Clinique product?
Use Clinique’s official discontinued-products page or contact a Clinique consultant with the old product name, shade, formula, and features you want to replace.
How do I report missing Clinique Smart Rewards points?
Contact Customer Service at 1-800-419-4041 with the account email, receipt, purchase date, retailer, and receipt-submission information.
Who owns Clinique?
Clinique Laboratories, LLC is part of The Estée Lauder Companies Inc.
Is Clinique publicly traded?
Clinique is not separately traded. Its parent company, The Estée Lauder Companies Inc., is publicly traded under NYSE: EL.
Who is the president of Clinique?
Michelle Freyre is the current Global Brand President for Clinique and Origins.
Who is the CEO of Clinique’s parent company?
Stéphane de La Faverie is president and CEO of The Estée Lauder Companies.
Where is the Clinique head office in the UK?
The Estée Lauder Companies UK and Ireland main office is located at 6 Mortimer Street, London W1T 3JJ. The published UK corporate telephone number is 0370 034 6700.
Are Clinique products fragrance free?
Clinique describes its skincare and makeup as allergy tested and 100% fragrance free. Clinique also sells selected fragrance products.
What should I do if I have a reaction to a Clinique product?
Stop using the product, seek appropriate medical advice, retain the product and packaging when safe, contact Clinique Consumer Care, and consider reporting the reaction to the FDA.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate addresses, headquarters phone numbers, ownership and leadership information, complaint-routing guidance, related resources, and a place for consumers to share company reviews.
When updating a page, we review official corporate contact pages, current brand support resources, terms and return policies, leadership information, government consumer resources, and the reviews currently visible on the page.
Addresses, telephone numbers, executives, customer-service hours, product formulas, return policies, rewards terms, email routes, and complaint procedures can change. Verify time-sensitive information directly with Clinique, The Estée Lauder Companies, or the retailer responsible for the transaction.
Page Update Note
This Clinique corporate office page was reviewed and updated on July 23, 2026.
The update clarified that 767 Fifth Avenue is The Estée Lauder Companies’ headquarters rather than a separately published Clinique-only headquarters, verified the corporate phone number and Clinique Customer Service number, removed an outdated or unverified fax listing, added Clinique’s current email-submission route, and added the specialized product and ingredient Consumer Care number.
The update also verified current ownership and leadership, distinguished Clinique Laboratories from ELC Online, summarized the five visible reader reviews, identified and removed a misleading third-party phone number from review content, expanded order, shipping, return, rewards, discontinued-product and cosmetic-reaction guidance, incorporated current search-query opportunities, added relevant COH links, and centered and optimized the existing article image.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Clinique Laboratories, LLC, ELC Online Inc., The Estée Lauder Companies Inc., Clinique.com, any Clinique counter, department store, beauty retailer, marketplace seller, delivery carrier, rewards provider, gift-card provider, healthcare provider, or government agency.
This page is provided for informational and consumer-review purposes only. CorporateOfficeHeadquarters.com cannot access a Clinique order, account, payment, return, Smart Rewards membership, eGift Card, product file, formula record, medical report, complaint case, employee record, or internal company system.
Nothing on this page constitutes dermatological, allergy, medical, product-safety, legal, financial, or regulatory advice. Addresses, phone numbers, email routes, operating hours, executives, product formulas, return terms, rewards rules, and complaint procedures may change. Confirm important details through current official sources.
Share Your Experience
Have you contacted Clinique Customer Service, Consumer Care, a Clinique counter, the original retailer, or The Estée Lauder Companies corporate office? Share your Clinique review below.
Helpful reviews identify the product, purchase source, approximate purchase date, order or customer-service issue, support route used, requested resolution, and whether the concern was resolved.
Privacy warning: Do not post your home address, personal phone number, email address, complete order number, tracking number linked to your residence, payment-card information, gift-card number, gift-card PIN, Smart Rewards password, verification code, medical records, photographs containing private health details, or employee personal information in a public review.
