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  • Ulta Corporate Office Headquarters HQ

Ulta Corporate Office Headquarters HQ

How To Contact Ulta Corporate Office Headquarters HQ

Ulta Salon, Cosmetics & Fragrance, Inc.
1000 Remington Blvd Suite 120
Bolingbrook, IL 60440 USA
Corporate Phone Number: 1-630-410-4800
Customer Service Number: 1-866-983-8582

 
  • I am so frustrated and angry. I am a diamond member and saved for a little over a year to purchase a Dyson hairdryer utilizing my points. Unfortuantely it was not as expected so I returned it. I told the cashier that I would be purchasing another dryer and asked for guidance. She did the return and then asked someone to help me. Not 15 minutes later I went back to the cashier and was told that I did not have any points in my account. She had credited me only 20 (something) points for the additional money I used when purchasing the Dyson, but not the 6008 points FOR the Dyson. The manager called Corporate but was told they can't do anything, that I'd have to wait 24 hours for the points to be reinstated. So I went back the next day. Still no points. I called customer service again today and they said I cannot speak with anybody in corporate that I'll just have to wait. The reason they would not give me my points on Saturday was they said I would then take advantage of their system. I have never done anything like that! Who are they to say something so nasty and degrading. To boot, I was also told that my complaint had not been sent until 4 hours ago. What? I originally made my complaint on Saturday and now it's Monday afternoon. What kind of customer service is this?

     
  • I wanted to say how my Friday night shopping went. I meet a very nice and helpful salesperson. i spent $95.00.Then…..
    I was not happy at all to witness their employee's getting searched and patted down in the front of the store. very uncomfortable having to see this. suggestion do it private and walk them out.
    sunday night i was putting purchases away. did not receive a Ulta brand eyeshadow. called the Cotswall store in Charlotte NC and spoke with Atrial. she had me wait on the phone 25 mins so she could look up the security tape i asked her did they not place items left out of bags in a special place she told me they reviewed tapes "they were not just going to give free products away."
    she told me it was placed in my bag. I explained i had 2 bags one inside the other and did not think it fell out i then told her i would not go broke replacing an item i had already paid for.
    but i also said i will never use a Ulta store ever again.Her attitude was offensive.
    not all of your customers or employees steal. I'm an honest person. if she represents your company values i will go somewhere else to shop. thank you and i would appreciate a responds

     
  • There Salon is a complete disaster; my attempt of trying to go lighter blonder with highlights has become a freaking nightmare! The first time it took from 11 AM to 9 PM for me to walk out with dark hair, that's right people they added highlights just to go over it with a dark toner bill $230.00. I complained, of course, went in manager did a color correction, of course, it doesn't correct anything it just made my hair brassy. So I thought okay let me try again ( yes my stupid A$$ went back ) Melissa added highlights top part of hair okay yeah okay finally what I wanted walked out with $205.00. Now I went ahead and book the following session because we all know it takes sessions to become blonde/light so Melissa was off but she assured me she would hand me off to her next most trusting person welcome in Taylor, explained my history explained my attempt and what I wanted, she felt reassuring she understood my needs, she went in with full highlights, oh wow yeah there much brighter, yes.. guess what she used a darker toner and jump completely set me back to square 1 walked out with a $305.00 bill. Now they want me to come in to do a color correction yeah so that they can leave me with brassy hair, crap why did I think Ulta was the one to trust, my big mistake. IF YOU VALUE YOUR TIME AND MONEY AND HAIR DO NOT I REPEAT DO NOT GO TO ULTA, take your money to a real hair salon, not one that is inside a makeup store where I think they get hired straight out of cosmo school. absolutely NOT!!
    If you want further details or have any question, feel free to reach out..
    At the present time guess what they do not have a salon manager, so I spoke to store manager Gabby who said she'd return my call after she spoke to another manager, following day Gabby didn't follow up, I was the one that had to keep trying to get status. This store has no support, they don't know who to report to, no Salon manager, there all over the place, go an extra mile and go to the Ulta-fremont HUB.
    Stay away from the Ulta Commons.

     
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