Reach Ulta Corporate Office Headquarters 

ULTA is the worst beauty company…. no customer servicde. I purchased several items online to pick up in store. However, because I had a death in the family I had to immediately go out of town. I called the local store and told them I would back in town on Saturday and if they would hold items until then. NO!! So then they tell me to call the ULTA phone number located in India and they tell me they cannot cancel my order and give me a refund. This company has Absolutely no customer service. I’ve paid for the item and you cannot hold it for a few extra days but you cannot cancel the order and give me a refund. As of today, I’ve purchased the last item from ULTA. This makes no sense at all.

60 different items to pick from. Sixty 60- the advertisement for five items for $10…not so great! I was very disappointed by the misrepresentation of the mailer I received! My Lapeer Michigan Ulta store has only a dozen of all those different products to choose from. Just very disappointed!

I recently shopped at the ULTA Store in Carrollwood, Tampa, Florida. I went in to purchase $20 of NYX products which offered a free gift. The store manager was asked by the associate about the offer (obviously she didn’t know-more training by manager needed!!) The manager spoke to me in a very abrupt curt attitude and stated that the free gift was gone “first come first serve only” and rudely went on to finish my purchase. Her attitude toward a frequent customer left me wondering why I shop there. In the past other managers have offered another free gift, perfume/cologne samples happily letting me know that my they appreciate me and my money. This particular manager needs additional training or maybe a demotion!! This happened on May 2, 2023 at around 3:00 p.m. I wish I had gotten her name!

I went to the Ulta hair salon at Centerplace (Store 1033) in Greeley Colorado. on 5/13/23.

The hair stylist Nyki was exceptional. However, as I went to get checked out I realized your company pricing is a shame. I was charged 49.00 for a haircut consisting of combing my hair and taking off 3 inches. No styling, no layers just a plain old cut. Additionally, I was charged 10.00 for a bang cut and I don’t even have bangs. I am so upset over the blatant price gouging and while I understand this is a nice upscale store, seriously overcharging for a basic cut and adding a service not provided is beyond the pale! I paid because the store line was backed up and I didn’t check things ahead of time because I believed in your integrity, I was gullible and embarrassed to raise a fuss in front of so many people. I guess we will see by your response if you are customer oriented or profit driven.

I’ve been shopping at an Ulta store in Allen, TX for several years. I never give out my phone number or sign up for special offers because that’s my choice. However, for the third time in a span of two months, the clerks at the store have tried to rope me into giving out my phone number. Here is what they have told me: If I do not give out my phone number, I cannot return an item that’s defective. I questioned them about this, and the second thing they told me was that I could certainly bring the item back (if it was defective) to be returned, but the only way I could receive a refund was if I gave them my phone number. This feels ridiculous. My husband worked in retail for his entire career and has never heard of such a thing. Please articulate your policy regarding this matter. In the event the store clerks are incorrect, I would strongly suggest that you have a heart to heart talk with them. I can always purchase this product from a competitor.