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Ulta, Security Concerns After Recent Transaction. On Monday, June 2, 2025, I made a purchase at Ulta Beauty in Blue Springs, Missouri (Store #501), using my Visa card to buy two items. It was the only time I used that card that day. When I checked my Visa statement the following morning, I noticed two unauthorized charges—each for a $25 Starbucks gift card. I’m deeply concerned about how this could have happened, especially since I used the swipe function and the card never left my possession. While I don’t want to assume wrongdoing by the store associates, something clearly went wrong during or after the transaction. It raises serious questions about data security and how my card information may have been accessed. Because of this unsettling experience, I don’t feel comfortable returning to Ulta and will be cautious moving forward.

Ulta, I scheduled hair and makeup services at Ulta for my daughter’s prom, and the experience was extremely disappointing. The makeup artist never showed up, and no one contacted us ahead of time to let us know. The hairstylist struggled to do the style my daughter requested—she couldn’t even open bobby pins due to long nails, and the result looked nothing like the reference photo. Key details, like managing my daughter’s hairline, were completely overlooked.

My daughter left in tears. We had to redo everything at home, which caused her to miss the prom dinner. To make matters worse, I later found unauthorized charges related to a makeup subscription, and the first question from my bank was whether I shopped at Ulta—which suggests this is not uncommon. After this experience, I will no longer be using Ulta’s services. It was an incredibly frustrating and emotional ordeal at what should have been a joyful moment for my daughter.

Ulta, Never use Salon at Ulta Marconi Ave, Sacramento, CA! We had the worst experience with the salon at this location. Our daughter went in for hair extensions and the stylist did not know what he was doing. He sewed them in a circle/spiral and resulted in her hair being matted. We complained to the store manager who told us that our daughter “does not know how to take care of her hair. It’s her fault!” We were surprised and shocked by her response. We went to a different location and had one of their “Master Stylists” look at her hair and were told it was put in completely wrong. She had never seen such a mess in her career. I strongly recommend you avoid the Marconi location! The manager is -Nancy she was terrible – terrible customer service! Even when we called back to explain that a separate stylist validated it was done incorrectly – she hung up the phone on us!

Ulta, I was overcharged at my last purchase by $28.98. One of the purchases was on sale, buy one and the second was half price. I was charged full price for both items. I was charged for two other items when I only purchased one. I called the store in Lady Lake, Fl when I realized the errors and spoke to Maria and explained what happened. She said she would speak to the manager and get back to me. That was on March 3 and it is now the middle of April and I have received neither a credit nor a response. I have dropped them from my email and will not shop there ever again. If this is the way that you treat your customers, you are not a credible organization.

Ulta, Esthetician. There were Estheticians in Ulta before Covid 19. Please bring them back and my granddaughter has her license from the great State of Texas. The Ulta store in the Alliance shopping center in Fort Worth would be our choice.