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  • Hand & Stone Corporate Office Headquarters: Address, Phone Number, Memberships and Complaints

Hand & Stone Corporate Office Headquarters: Address, Phone Number, Memberships and Complaints 

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Hand & Stone’s corporate office headquarters is located at 1210 Northbrook Drive, Suite 150, Trevose, PA 19053. The published Hand and Stone corporate phone number is 1-866-889-7866. Hand & Stone operates as a privately held massage, facial, and spa franchise system, with most locations independently owned and operated. Customers with appointment, membership, recurring-billing, gift-card, service-quality, professional-conduct, refund, or local-spa complaints should normally contact the spa involved before escalating an unresolved concern through Hand & Stone’s corporate feedback process.

Hand & Stone Corporate Office and Headquarters Contact Information

The number 1-866-889-7866 is published on Hand & Stone’s official corporate-office page. It should not be represented as a dedicated Human Resources, local-spa booking, membership-cancellation, franchise-sales, complaints-department, or emergency number.

Hand & Stone does not prominently publish general walk-in hours for its Trevose headquarters. Customers should not visit the corporate office for an appointment, massage, facial, product return, gift-card redemption, membership cancellation, or employment interview unless the company has provided specific instructions.

Where Is Hand and Stone Headquarters?

Hand & Stone’s headquarters and main corporate office is located at 1210 Northbrook Drive, Suite 150, Trevose, Pennsylvania 19053. Trevose is in Bucks County in the Philadelphia metropolitan area.

This is the address readers generally need when searching for the Hand and Stone corporate office, Hand and Stone headquarters, Hand and Stone corporate address, Hand and Stone head office, Hand and Stone main office, or Hand and Stone corporate phone number in the United States.

The Trevose office supports the national franchise organization. It is not a regular spa location and should not be used to book or receive massage, facial, skincare, hair-removal, toning, or other spa services.

Hand & Stone Ownership and Corporate Structure

Hand & Stone operates as a privately held franchise system. Official company pages use related names including Hand and Stone Franchise LLC, Hand & Stone Franchise Corp., and Hand and Stone Massage and Facial Spa, Inc. These names should not be treated as proof that the company is publicly traded or owned by a public parent company.

Most Hand & Stone spas are independently owned and operated franchises. A limited number may have different ownership arrangements. The local receipt, membership agreement, payment statement, job posting, gift-card record, or spa information should identify the business responsible for a particular transaction or employment relationship.

Carrie Walsh became Hand & Stone’s Chief Executive Officer effective July 1, 2026. Todd Leff, who had served as interim CEO and chairman, remains chairman of the board.

Hand & Stone Corporate Office vs. Local Spa Support

The corporate office supports the franchise brand, company leadership, systemwide policies, franchise operations, corporate employment, privacy administration, brand standards, technology, gift-card programs, and higher-level unresolved concerns.

The local spa normally controls individual appointments, therapist or esthetician scheduling, local prices, memberships, payment records, service credits, late-cancellation charges, refunds, local gift cards, employee supervision, facility conditions, and responses to a specific service experience.

Because most spas are independently operated, calling corporate may not immediately cancel a membership, reverse a local charge, refund an appointment, change an employee schedule, or alter a franchisee’s records. Begin with the spa that created the transaction and preserve the written response.

Choose the Correct Hand & Stone Contact Route

  • Appointment booking or rescheduling: Contact the selected local spa.
  • Late arrival or appointment cancellation: Contact the spa as soon as possible and review its cancellation policy.
  • Membership billing: Contact the spa where the membership was purchased.
  • Membership cancellation: Request cancellation from the home spa or use the official feedback form to request a cancellation form.
  • Unused membership services: Ask the home spa to explain the applicable redemption period in writing.
  • Local service complaint: Speak with the service provider if comfortable, then the front desk, supervisor, or spa manager.
  • Unresolved service-safety concern: Contact cu******@**********ne.com and submit the official feedback form.
  • Local gift card: Contact the spa that sold or issued the card.
  • Corporate online gift card: Use the corporate feedback route and retain the online order information.
  • Online booking problem: Select the online-booking option on the feedback form.
  • Hand & Stone bill or invoice: Select the billing or invoice option on the feedback form and contact the spa connected to the charge.
  • Privacy request: Call 1-866-889-7866 or email pr*****@**********ne.com.
  • Spa employment question: Contact the hiring spa or use the spa-careers portal.
  • Corporate employment: Use the corporate-careers option on the official careers website.
  • Franchise ownership inquiry: Submit the official franchise-information form.

What to Have Before Contacting Hand & Stone Corporate

  • The local spa’s name, city, state, and telephone number
  • The approximate appointment, purchase, or billing date
  • The service, membership, product, or gift card involved
  • The amount charged and payment method, without publishing the full account number
  • A copy of the membership agreement or cancellation request
  • The appointment confirmation or receipt
  • The gift-card purchase record and issuing spa
  • The names or roles of the spa manager and other people previously contacted
  • Copies of relevant messages and promised response dates
  • A concise description of the resolution being requested

Do not publish payment-card numbers, bank information, medical conditions, intake forms, photographs showing private areas, membership numbers, gift-card numbers, home addresses, personal telephone numbers, private email addresses, employee records, or unredacted documents in public comments.

How to Escalate a Hand & Stone Complaint

Begin with the local spa when the concern involves an appointment, recurring membership payment, service credit, cancellation request, employee interaction, product, gift card, refund, or facility condition.

Ask to speak with the spa manager. Provide the date, service or transaction, amount, people already contacted, and the specific outcome being requested. Ask for written confirmation of any refund, account credit, membership cancellation, billing adjustment, future appointment, or other promised resolution.

If the spa does not resolve the concern, submit the official Hand & Stone feedback form. The form includes options for local-spa experiences, general company feedback, membership-cancellation requests, online-booking concerns, and billing or invoice inquiries.

Professional-conduct or service-safety complaints may also be emailed to cu******@**********ne.com.

For a substantial unresolved matter, written correspondence may be addressed to:

Hand & Stone Corporate Office
1210 Northbrook Drive, Suite 150
Trevose, PA 19053

Send copies rather than original receipts, agreements, payment records, gift cards, legal notices, medical records, or identification documents. Mailing corporate does not replace a cancellation request to the home spa or another procedure required by the written agreement.

Hand & Stone Membership Cancellation and Billing Complaints

Hand & Stone offers month-to-month and prepaid membership options. Prices and detailed terms can vary by spa and location.

Current national membership terms direct members to cancel through the spa where the membership was purchased. Members may also use the official customer-feedback form to request a membership-cancellation form.

A cancellation request may not stop every charge immediately. Current terms state that one final membership payment may be charged on the next scheduled billing date. The written membership agreement and applicable state law control the result for an individual account.

When cancelling:

  1. Contact the home spa using a method that creates a written record.
  2. Request the required cancellation form or written procedure.
  3. Ask for the effective cancellation date.
  4. Ask whether a final payment will be charged.
  5. Request the number and expiration date of all unused service credits.
  6. Save the completed form, email, delivery confirmation, and account response.
  7. Review the next payment statement to confirm that recurring billing stopped as promised.

National terms generally provide a limited period to redeem unused services after cancellation. That period may depend on whether a final payment is collected, the spa’s handling of the cancellation, and state-specific requirements. California memberships may receive different treatment under state law.

Do not assume that cancelling a payment card automatically cancels the membership. The agreement may continue until the required cancellation procedure is completed.

Membership Freezes, Credits, and Transfers

Current national rules state that a membership freeze may be available at participating locations, subject to limits, possible fees, and the local spa’s discretion. Members should request the freeze terms in writing before relying on them.

Unused monthly services may roll over while a membership remains active and in good standing. Service-credit transfers are limited and generally must be completed through the member’s home spa.

Ask the spa to provide a written account summary showing:

  • Available service credits
  • Credit expiration dates
  • Transfer eligibility and fees
  • Freeze dates and charges
  • The date recurring billing will resume

Appointment Cancellation, No-Show, and Refund Complaints

Hand & Stone’s national membership terms state that 24 hours’ advance notice is required for appointment cancellation and that a late-cancellation fee may equal 50% of the scheduled service cost. Local agreements and applicable laws should be reviewed because procedures may vary.

Contact the spa immediately when an emergency, illness, scheduling error, weather event, or booking-system problem affects an appointment. Ask whether the spa will waive the charge, reschedule the service, restore a membership credit, or provide another accommodation.

For a disputed charge, preserve the confirmation, cancellation attempt, call log, email, online-booking screen, receipt, and payment statement. Clearly identify whether the dispute involves a no-show fee, a forfeited service credit, a deposit, a membership payment, or the full price of a service.

Massage, Facial, and Service-Quality Complaints

Customers control important aspects of a massage or facial experience. Tell the service provider about pressure, positioning, room temperature, draping, products, discomfort, allergies, or other concerns before or during the service.

A customer may ask that a service be adjusted or stopped. When comfortable doing so, raise the concern with the service provider. Otherwise, speak with the front desk, supervisor, or spa manager.

Document the service date, provider role, treatment, products used, concern reported, manager response, and requested remedy. Avoid making a public medical diagnosis or publishing private health information.

Hand & Stone is not a medical provider, and spa services are not a substitute for diagnosis or medical treatment. A person with an injury, adverse reaction, worsening symptoms, or another health concern should seek advice from an appropriate licensed healthcare professional. Seek emergency assistance for an immediate or severe medical problem.

Professional Conduct and Spa Safety Concerns

Hand & Stone publishes a Customer Bill of Rights and Code of Ethics covering professional boundaries, draping, privacy, service-provider conduct, and customer control over the experience.

If anything during a service feels inappropriate or unsafe:

  • End the service or ask for an immediate adjustment.
  • Use the room’s attention button when available.
  • Speak with the front desk, supervisor, or spa manager.
  • Write down what occurred while the details are fresh.
  • Preserve the appointment record, receipt, and communications.
  • Email cu******@**********ne.com for unresolved concerns.

A person may also contact appropriate local authorities or the relevant state licensing board when the nature of the allegation warrants it. CorporateOfficeHeadquarters.com cannot investigate a complaint, determine whether misconduct occurred, provide medical advice, or replace law enforcement or a licensing agency.

Hand & Stone Gift-Card Complaints

The correct gift-card contact depends on where the card was purchased.

Corporate online gift cards purchased through the national webstore are issued by HS Card Services, Inc. These cards are identified by “CORPORATE” in the selected spa field.

Local-spa gift cards purchased at a spa or through a spa-specific online store are issued by and are the responsibility of that independently owned franchise.

Current terms state that gift-card sales are generally final and non-refundable, cards cannot normally be redeemed for cash except where required by law, and gift cards cannot be used for monthly membership fees.

U.S. Hand & Stone gift cards are not valid at Canadian locations, and Canadian cards are not valid at U.S. locations. Promotional cards may have different activation dates, expiration rules, and restrictions.

Keep the purchase confirmation, card number in a secure location, issuing spa, purchaser’s name, amount, date, and attempted redemption details. Do not post the complete gift-card number or PIN publicly.

Hand & Stone Privacy Requests

Privacy questions and qualifying data-rights requests may be submitted by calling 1-866-889-7866 or emailing pr*****@**********ne.com.

Written privacy correspondence may be addressed to:

Hand & Stone Franchise Corp.
Attn: Legal Department
1210 Northbrook Drive, Suite 150
Trevose, PA 19053

Because most spas are independently operated, a customer may also need to contact the local spa regarding information that spa collected or controls.

Do not include more identification or medical information than is reasonably needed. Use an official Hand & Stone channel rather than sending private records to an address found in an unsolicited message.

Hand & Stone Jobs and Human Resources

Hand & Stone does not prominently publish a universal public Human Resources telephone number. The corporate number should not be labeled as a direct HR line.

The official careers website separates local spa jobs from corporate employment. Individual franchisees generally recruit and employ therapists, estheticians, managers, spa associates, and other local personnel. Corporate openings are listed separately.

Applicants should use the contact information attached to the relevant posting. Current employees should identify the legal employer shown on their pay statement, tax form, handbook, or employment agreement and use that employer’s authorized Human Resources or management process.

Do not publish Social Security numbers, employee identification numbers, payroll records, medical information, background-check records, disciplinary documents, schedules, or private workplace communications in public reviews.

Hand & Stone Franchise Inquiries

Prospective franchise owners should use the official Hand & Stone franchise website and information-request form. The unsupported 1-888-627-7243 number should not be presented as the current franchise-sales number.

Franchise applicants should review the current Franchise Disclosure Document, estimated investment, fees, territory provisions, operating requirements, training, renewal rules, transfer provisions, and financial qualifications before making a commitment.

Hand & Stone Reviews and Complaints

Hand & Stone reviews can vary by location, franchise owner, service provider, membership agreement, appointment type, products used, local management, and complaint route.

Complaints may involve membership cancellation, recurring billing, unused service credits, appointment-cancellation fees, difficulty reaching a manager, gift cards, refunds, booking errors, service quality, professional conduct, products, facility conditions, or communication between a local spa and corporate support.

Positive feedback may discuss a helpful massage therapist or esthetician, responsive local management, successful membership assistance, convenient booking, or a satisfactory resolution. These possible topics do not establish an overall rating or experience at every location.

When leaving a Hand & Stone review below, identify the city and state, approximate date, type of service or membership concern, route used to request help, response time, and whether the issue was resolved.

Fake Hand & Stone Support and Gift-Card Warning

Use HandAndStone.com, the official spa locator, the verified corporate number, or a telephone number shown on the selected spa’s official page before sharing account or payment information.

Be cautious with fake appointment notices, refund offers, employment messages, franchise opportunities, gift-card resale offers, membership-cancellation services, and websites that imitate Hand & Stone branding.

Do not provide passwords, one-time codes, complete payment-card numbers, bank-login details, gift-card numbers, gift-card PINs, cryptocurrency, wire transfers, or remote access to a device in response to an unsolicited message.

Hand & Stone Competitors and Related Corporate Office Pages

Hand & Stone competes with national and regional massage, skincare, waxing, and day-spa businesses. Related brands include Massage Envy, Elements Massage, Massage Heights, European Wax Center, and independent spas.

Related corporate-office pages include Massage Envy Corporate Office and European Wax Center Corporate Office.

Related Hand & Stone Resources

Frequently Asked Questions About Hand & Stone Corporate Office

Where is the Hand and Stone corporate office?

Hand & Stone’s corporate office headquarters is located at 1210 Northbrook Drive, Suite 150, Trevose, PA 19053.

What is the Hand and Stone corporate phone number?

The verified Hand and Stone corporate office phone number is 1-866-889-7866.

Is 1-888-627-7243 the Hand and Stone corporate number?

Current official Hand & Stone sources do not support that number as the headquarters, Human Resources, customer-service, or franchise number. The official corporate-office page lists 1-866-889-7866.

What is the Hand and Stone customer service phone number?

Hand & Stone publishes 1-866-889-7866 on its corporate-office page. Local appointment and membership concerns should normally begin with the spa involved. Corporate feedback can also be submitted through the official online form.

How do I complain about a Hand & Stone location?

Contact the spa manager first. If the complaint remains unresolved, submit the official Hand & Stone feedback form. Professional-conduct and service-safety concerns may also be sent to cu******@**********ne.com.

How do I cancel a Hand & Stone membership?

Contact the spa where the membership was purchased and complete its required cancellation process. The official feedback form also includes an option to request a membership-cancellation form.

Will Hand & Stone charge another payment after I cancel?

Current membership terms state that one final recurring payment may be charged on the next scheduled billing date. Review the agreement and request the effective cancellation date and final-payment information in writing.

What happens to unused Hand & Stone services after cancellation?

Unused services generally must be redeemed within a limited period after cancellation. The period may depend on whether a final payment is collected, spa discretion, and state law. Ask the home spa for a written account summary.

Can I cancel a Hand & Stone appointment?

Contact the spa as soon as possible. Current national terms call for 24 hours’ notice and allow a late-cancellation charge, although the applicable agreement and local procedures should be reviewed.

Who handles a Hand & Stone gift-card complaint?

Contact the issuing spa for cards purchased locally or through a spa-specific webstore. Cards purchased through the national corporate webstore are issued by HS Card Services, Inc. and should be addressed through the corporate feedback route.

Can a U.S. Hand & Stone gift card be used in Canada?

No. Current terms state that U.S. cards are not valid in Canada and Canadian cards are not valid in the United States.

Who is the CEO of Hand & Stone?

Carrie Walsh became Chief Executive Officer effective July 1, 2026.

Is Hand & Stone a public company?

No. Hand & Stone operates as a privately held franchise system and does not have publicly traded stock.

Are Hand & Stone locations independently owned?

Most Hand & Stone spas are independently owned and operated. The receipt, membership agreement, job posting, or spa information should identify the business responsible for a particular transaction or employment relationship.

Does Hand & Stone have a public Human Resources number?

Hand & Stone does not prominently publish a universal public HR telephone number. Applicants should use the official careers website, and employees should contact their legal employer through authorized internal channels.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com helps readers distinguish corporate headquarters from local franchise support, membership billing, appointment assistance, gift-card administration, privacy requests, careers, and franchise inquiries. This page uses current Hand & Stone corporate, legal, membership, gift-card, safety, privacy, and careers resources to present the appropriate contact route for each type of concern.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Hand and Stone Franchise LLC, Hand & Stone Franchise Corp., Hand and Stone Massage and Facial Spa, Inc., HS Card Services, Inc., any Hand & Stone franchise, spa owner, employee, service provider, product company, payment processor, gift-card administrator, or customer-service representative.

This page is provided for informational purposes and is not medical, legal, financial, privacy, employment, licensing, or healthcare advice. CorporateOfficeHeadquarters.com cannot diagnose an injury or adverse reaction, investigate an allegation, cancel a membership, issue a refund, change an appointment, restore a service credit, or determine the legal responsibility of a corporate entity or independently operated franchise.

Addresses, telephone numbers, executives, corporate entities, membership terms, cancellation requirements, billing dates, redemption periods, appointment policies, gift-card rules, spa ownership, services, prices, privacy contacts, and complaint procedures may change. Verify important information with Hand & Stone and review the written terms applying to the specific spa, membership, appointment, or gift card.

Share Your Hand & Stone Experience

Have you contacted the Hand & Stone corporate office, a local spa manager, the customer-feedback team, membership support, billing support, gift-card support, privacy administration, Human Resources, or franchise services? Share the city and state, approximate date, general issue, support route used, response time, and whether the concern was resolved.

Please do not publish membership numbers, gift-card numbers, gift-card PINs, payment-card information, bank records, medical conditions, intake forms, photographs showing private areas, home addresses, personal telephone numbers, private email addresses, employee records, or screenshots containing confidential information.

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