Massage Envy’s corporate office headquarters are located in Scottsdale, Arizona. People often search for the Massage Envy corporate office when they need the Massage Envy headquarters address, corporate phone number, customer service phone number, corporate number, franchise support information, executive contact details, legal correspondence, or escalation guidance for unresolved membership, billing, cancellation, gift card, appointment, therapist, facial, stretch, or customer-service complaints.
Massage Envy Corporate Office and Headquarters Contact Information
- Company: Massage Envy Franchising, LLC
- Corporate Headquarters Address: 14350 North 87th Street, Suite 200, Scottsdale, AZ 85260, USA
- Massage Envy Corporate Office Phone Number: 1-480-366-4100
- Customer Care / Guest Relations: 1-480-366-4100, option 1
- Guest Relations Email: gu************@*********vy.com
- Chief Executive Officer: Todd Schrader
- Owner / Portfolio Company: Roark portfolio company
- Official Website: MassageEnvy.com
- Official Locations Page: Find a Massage Envy Location
- Official Careers Page: Massage Envy Careers
- Official Legal Page: Massage Envy Legal Information
The Massage Envy corporate phone number is best treated as a headquarters and guest-relations contact. For most appointment, membership, billing, cancellation, gift card, and service problems, Massage Envy may first direct customers to the independently owned and operated franchised location where the membership was purchased, the appointment was booked, or the issue occurred.
Massage Envy Headquarters Address in Scottsdale
Massage Envy’s headquarters are located at 14350 North 87th Street, Suite 200, Scottsdale, Arizona 85260. This is the address many readers search for when looking for Massage Envy headquarters, Massage Envy corporate office, Massage Envy corporate headquarters, Massage Envy HQ, Massage Envy corporate address, or the Massage Envy corporate office phone number.
Massage Envy is a national wellness franchise offering massage, stretch, facial, skin care, body care, membership, and gift card services through independently owned and operated franchised locations. Because the brand operates through franchise locations, some customer complaints may involve a local franchise owner or manager, while other concerns may need to be escalated to Massage Envy guest relations or the corporate office.
Massage Envy Corporate Office vs. Massage Envy Customer Service
The Massage Envy corporate office is generally used for headquarters matters, guest-relations escalation, franchise-level concerns, media inquiries, legal correspondence, corporate wellness inquiries, career information, and unresolved complaints that have not been handled by a local franchised location. Most service, appointment, membership, cancellation, billing, therapist, facial, stretch, and gift card issues should start with the specific Massage Envy location involved.
Massage Envy customer service may ask for the location name, appointment date, membership details, billing history, gift card information, or prior communication with the local franchise. If the issue involves a Wellness Agreement or membership billing, the local franchise location may control important parts of the account, including cancellation paperwork, unused session questions, billing details, and service credits.
Choose the Correct Massage Envy Support Route
- Membership billing, cancellation, or freeze issue: Start with the Massage Envy location where the membership was purchased or managed.
- Appointment cancellation, no-show, or late-arrival fee: Contact the franchised location where the appointment was booked.
- Massage, facial, stretch, or therapist concern: Contact the location manager first and document the date, provider, service type, and concern.
- Gift card question: Start with the location or the official Massage Envy gift card information on MassageEnvy.com.
- Guest relations escalation: Call 1-480-366-4100, option 1, or email gu************@*********vy.com.
- Corporate wellness inquiry: Use the official Massage Envy Corporate Wellness page.
- Careers or employment questions: Use the official Massage Envy Careers page or the hiring page for the local franchised location.
- Legal or privacy correspondence: Review Massage Envy’s official legal and privacy pages before mailing sensitive documents.
What to Have Before Contacting Massage Envy Corporate Office
- Your full name and contact information
- The Massage Envy location involved
- Membership number or account details, if available
- Appointment date, service type, and provider name, if relevant
- Billing date, amount, and last four digits of the card, if relevant
- Gift card number or receipt, if relevant
- Copies of cancellation forms, emails, receipts, screenshots, or written notices
- Names of local managers or representatives previously contacted
- A short timeline of what happened
- The specific resolution you are requesting
Do not post private information in public reviews or comment sections. Avoid sharing membership numbers, gift card numbers, full payment-card numbers, medical information, private appointment details, home addresses, phone numbers, email addresses, login credentials, or identification documents.
How to Escalate a Massage Envy Complaint
Start by contacting the Massage Envy franchised location where the issue occurred. Ask for the manager, owner, or franchise operator if the matter involves membership billing, cancellation, appointment fees, service quality, therapist concerns, unused sessions, or a refund request. Keep notes showing the date, time, person contacted, and what was promised.
If the local location does not resolve the issue, escalate to Massage Envy guest relations by calling 1-480-366-4100, option 1, or emailing gu************@*********vy.com. Include your location, account details, timeline, supporting documents, and the resolution you are requesting. A clear, factual message is usually more effective than a long complaint without dates or records.
For written corporate correspondence, Massage Envy’s headquarters address is 14350 North 87th Street, Suite 200, Scottsdale, AZ 85260. Legal or privacy-related mail should be directed to the appropriate department listed on Massage Envy’s official legal or privacy pages.
Common Reasons Customers Contact Massage Envy Corporate Office
- Finding the Massage Envy corporate office or headquarters address
- Looking for the Massage Envy corporate phone number
- Trying to reach Massage Envy customer service or guest relations
- Membership cancellation or billing complaints
- Questions about unused sessions or accrued wellness benefits
- Duplicate billing, unexpected charges, or refund requests
- Appointment cancellation, late arrival, or no-show fee disputes
- Gift card balance, redemption, or purchase issues
- Complaints about a local franchised location
- Therapist, esthetician, stretch provider, facial, massage, or service-quality concerns
- Difficulty reaching a local manager or franchise owner
- Corporate wellness, careers, franchise, legal, or privacy questions
Massage Envy Membership, Billing, and Cancellation Complaints
Many Massage Envy complaints involve memberships, monthly billing, unused sessions, cancellation paperwork, appointment credits, freezes, or confusion over which location controls the account. Because Massage Envy locations are independently owned and operated, the location where the membership was purchased may be the first place to request account changes, cancellation confirmation, billing review, or written documentation.
Before escalating a membership issue, review your agreement, save copies of cancellation forms or emails, ask for written confirmation, and keep screenshots or receipts showing the date and amount of each charge. If you believe a charge is unauthorized or does not match your agreement, contact Massage Envy through official channels and speak with your bank promptly.
Massage Envy Appointment, Service, and Location Complaints
Appointment and service complaints may involve massage sessions, facials, stretch services, late arrivals, cancellation fees, scheduling errors, provider concerns, room cleanliness, communication issues, or disagreement over service credits. Start with the local location manager because that team usually has access to the appointment record, provider schedule, service notes, and local policy details.
If the local location does not respond or the issue involves a serious safety, privacy, billing, or repeated customer-service concern, escalate to Massage Envy guest relations. Keep your message specific and include the location name, appointment date, service type, provider name if relevant, and the outcome you are requesting.
Massage Envy Gift Card and Promotional Offer Issues
Gift card and promotional complaints may involve balance questions, redemption problems, online e-gift card purchases, local acceptance, expired promotional terms, taxes, gratuities, or confusion over whether a promotion applies to a membership or service. Save the gift card receipt, email confirmation, card number, promotion terms, and the name of the franchised location involved.
For gift card problems, start with the official Massage Envy website or the local Massage Envy location where the card was purchased or redeemed. If the issue remains unresolved, contact guest relations with documentation and avoid posting the full gift card number in public.
Massage Envy Reviews and Complaints
Massage Envy reviews vary by location because the brand operates through independently owned and operated franchised locations. Positive reviews often mention convenient scheduling, recurring wellness appointments, massage therapists, facials, stretch services, and membership value. Complaints often focus on membership cancellation, monthly billing, unused sessions, appointment fees, gift cards, difficulty reaching a manager, or disagreement about whether a local franchise or corporate guest relations should handle the issue.
If you leave a Massage Envy review below, include the location, service type, whether the issue involved a membership or one-time appointment, which support route you used, and whether the complaint was resolved. Do not include private medical details, therapist accusations without documentation, payment information, membership numbers, or gift card numbers in a public comment.
Scam and Fake Massage Envy Support Warning
When searching for Massage Envy customer service, Massage Envy corporate number, or Massage Envy corporate phone number, make sure you are using official MassageEnvy.com pages or trusted corporate-office resources. Be cautious with search ads, unofficial phone numbers, or third-party pages that ask for payment-card details, passwords, gift card numbers, or personal information before providing support.
Do not provide one-time passcodes, full payment-card numbers, bank login information, gift card numbers, medical information, or remote access to anyone who contacts you unexpectedly claiming to represent Massage Envy, a local franchise, a refund department, or a customer-service department.
Massage Envy Competitors and Related Corporate Office Pages
Customers researching Massage Envy corporate office information may also compare related wellness, fitness, spa, and massage brands, including LA Fitness Corporate Office, Life Time Fitness Corporate Office, Hand & Stone Massage and Facial Spa, Elements Massage, Massage Heights, European Wax Center, and local independent massage or skin care providers. These companies may have similar complaint categories involving memberships, recurring billing, appointments, gift cards, cancellations, and customer support.
Related Resources
- Official Massage Envy Website
- Find a Massage Envy Location
- Massage Envy Membership Information
- Massage Envy Gift Cards
- Massage Envy Corporate Wellness
- Massage Envy Careers
- Massage Envy Legal Information
- LA Fitness Corporate Office
- Life Time Fitness Corporate Office
Frequently Asked Questions About Massage Envy Corporate Office
Where is Massage Envy headquarters?
Massage Envy headquarters are located at 14350 North 87th Street, Suite 200, Scottsdale, AZ 85260.
What is the Massage Envy corporate office phone number?
The Massage Envy corporate office and guest-relations phone number is 1-480-366-4100. Massage Envy lists option 1 for customer care contact information.
How do I contact Massage Envy customer service?
Start with the local Massage Envy franchised location involved in your membership, appointment, service, billing, or gift card issue. You may also contact Massage Envy guest relations at 1-480-366-4100, option 1, or email gu************@*********vy.com.
Is Massage Envy corporate responsible for my membership agreement?
Massage Envy operates through independently owned and operated franchised locations. Membership, Wellness Agreement, billing, cancellation, and unused-session questions may need to begin with the local franchise location where the agreement was purchased or managed.
How do I file a complaint with Massage Envy?
Contact the local Massage Envy location first and ask for a manager or owner if the issue is not resolved. If the local location does not respond, escalate to Massage Envy guest relations with your location name, account details, appointment date, receipts, emails, and requested resolution.
Who owns Massage Envy?
Massage Envy is listed as a Roark portfolio company. The brand operates as a franchise system with independently owned and operated franchised locations.
Should I call Massage Envy corporate office about a refund?
Start with the local location and ask for written documentation about the charge, cancellation, refund, or gift card issue. If the matter remains unresolved, contact Massage Envy guest relations or the corporate office with a clear timeline and supporting records.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, complaint-route, and review information for major companies, franchises, retailers, restaurants, wellness brands, travel companies, and service organizations. This page is designed to help readers identify the correct Massage Envy corporate office, customer-service, franchise-location, membership, billing, cancellation, or complaint route before escalating a concern.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Massage Envy Franchising, LLC, ME SPE Franchising, LLC, Roark, any independently owned and operated Massage Envy franchised location, any massage therapist, any esthetician, any stretch provider, or any Massage Envy employee. This page is for informational purposes only. Corporate details, customer-service routes, membership policies, gift card rules, cancellation procedures, billing practices, and complaint processes may change over time. For official help with a Massage Envy membership, appointment, billing matter, cancellation, gift card, service concern, or customer-service issue, visit MassageEnvy.com or contact the franchised location involved.
Share Your Experience
Have you contacted Massage Envy corporate office, Massage Envy customer service, guest relations, a local Massage Envy manager, a franchise owner, or a Massage Envy location about a membership, cancellation, billing issue, unused session, gift card, massage, facial, stretch service, appointment fee, customer-service experience, or corporate complaint? Share your experience below.
Helpful reviews include the location involved, the type of issue, the support route used, how long it took to receive a response, and whether the complaint was resolved. Please do not post private information such as membership numbers, gift card numbers, payment information, addresses, phone numbers, email addresses, medical details, login credentials, or private documents.
