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  • Reach Massage Envy Corporate Office – Reviews – Complaints

Reach Massage Envy Corporate Office – Reviews – Complaints 

Massage Envy, headquartered in Scottsdale, Arizona, is a leading provider of therapeutic massage and skin care services in the United States. Known for its membership-based model, Massage Envy offers a range of wellness services, including massage, facials, and stretch therapy. This post provides comprehensive details about Massage Envy, highlighting their corporate address, contact information, and an overview of the company’s services and position in the wellness industry.

Contacting Massage Envy Corporate Office Headquarters HQ

Massage Envy Headquarters: An Overview

Massage Envy Corporate Office

Maps and Directions To Massage Envy Corporate Headquarters

Massage Envy’s Role in the Wellness Industry

Massage Envy plays a significant role in the wellness industry by offering accessible and affordable massage and skincare services. The company aims to promote wellness as a regular part of a health regimen, providing personalized service in a professional and comfortable environment. Massage Envy’s focus on holistic health and wellness caters to a broad clientele seeking regular, reliable care.

The Competitive Landscape of Massage and Skincare Services and Massage Envy’s Position

In the competitive market of massage and skincare services, Massage Envy faces competition from independent spas, local massage therapists, and other national chains. The brand distinguishes itself with its membership model, wide range of services, and emphasis on convenience and consistency. Massage Envy’s approach to making wellness services more accessible helps maintain its leadership in the industry. Massage Envy is in the health and fitness business. Other businesses in that space include LA Fitness, Orange Theory, LifeTime Fitness and Elements Massage.

Massage Envy Corporate Office Complaints, Reviews, and Feedback

We encourage you to share your experiences with Massage Envy’s services, customer service, and overall satisfaction with their wellness offerings. Your feedback in the comments section is invaluable, providing insights that help others understand Massage Envy’s operations and commitment to customer satisfaction and wellness. Whether you have compliments, complaints, or suggestions, your perspectives are essential in evaluating the company’s performance and service quality.

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Disclaimer

Please be aware that CorporateOfficeHeadquarters.com is not officially affiliated with Massage Envy Franchising, LLC. The content provided is for informational purposes and serves as a platform for customer reviews, feedback, and corporate complaints.

Massage Envy Very Dishonest

Rated 3.0 out of 5
November 29, 2022

I felt they were very dishonest- Bad Business

My husband and I had an account for 3 years and only used it a handful of times. My husband went in and requested to close both of our accounts. He was only given a form for 1 account, which he completed. Mind you we had not used the account in over a year and were not seeking any refund for services not used.

He requested that they both be closed and thought they were both closed. We noticed a few months later (July 1) that they only closed his. I called in to rectify the situation, to close my account and get a refund dated to when my husband went in and asked for both accounts to be closed. They told me the only way to close my account was to sign their form, close it, and state that I would not seek a refund.

I refused to sign as I wanted a refund dated back to February when my husband went in person to close both accounts. Regardless they refused, they refused to close my account unless I signed their form. They refused to close my account and kept billing me. Now understand that we already are over $2,000, in services we did not use over the last 3 years, and that I have not used my account in over a year and a half. My husband went in person and closed both of our accounts in Feb. of 2022.

I have called multiple times and was told a supervisor would get back to me and that they had my number. No one ever called me back not for any of the times I called. I did receive 2 emails stating that to close it, I had to sign a form that stated I could not ask for a refund (July 16th and 11/11). They continued to bill me. I requested that my account be closed via phone multiple times, but they refused to close it, stating that I had to sign their form (that stated I could not request a refund). I was going to request a refund only dated to the day my husband went in and would not sign their form. They continued to bill my account and refused to close it until 11/29/2022 after I sent a please help to their online franchise (how did we do).

I am not trying to scam anyone we already ate over 2 grand in services never used, that was entirely on us. I only requested a refund back to February (when my husband went in) or at this point to July when I called them and verbally requested it to be canceled and they said I could only close it if I signed their form (stating no refunds). Not once did, they say I could close my account in writing and did not have to sign their form. They sent me my contract today, 11/29/2022, where it states that I must close it in writing, not one time did anyone tell me this (they told me I had to sign their form). My account was finally closed today, and I was rudely told that there are no refunds in their policy regardless of the situation.

Michelle Nielson-Pugmire

Massage Envy La Verne CA

Rated 3.0 out of 5
May 29, 2023

Hi. I originally enrolled with Spa Envy in La Verne, CA. This was closed shortly thereafter. I was assigned to a corporate account. I’ve since be using Glendora, CA; however, I am seriously considering withdrawing my membership due to the monthly cost. I used to be credited towards a massage I would get, but this hasn’t been the case in many years. Additionally, my regular therapist has just left the office for reasons undisclosed. I don’t want to be breaking in yet another as I did this before and it took 3 seasons to locate one.

Please let me know what you can do to retain me as a long and loyal customer or otherwise provide me a guide to unenroll from membership.

William Bergner
Corporate Office Headquarters