Reach Massage Envy Corporate Office 

Massage Envy, canceled my membership and the Forest Preston Rd Dallas, TX. failed to tell me they would not honor my credit. Management needs to be proactive and letting clients know the details of the contract. Management would not email me my contract for review.

Massage Envy, Very disappointed and annoyed. Went to the Rogers MN., Message Envy to pick up a gift card on Sunday, November 17th. Hours listed online and on their door said 10-6. I arrived at 10:15 and the door was locked. A few minutes later a gal arrived, opened the door and locked it behind her. I knocked at the door and she wouldn’t answer. I called and got a voice mail, no response. Disappointed and annoyed that they don’t follow their own posted hours. Very poor customer service.

Massage Envy, Cancel. Well maybe you can help me? Because the Salisbury Maryland location can’t seem to help me so I suspended my account and dropped it down to $10. A Month. Massage Envy said someone would call me when it’s ready to go back to normal and I can make up my mind if I wanted to cancel it, because I was going to cancel it because I don’t have the time to go, due to working so much. No one called me so they started me back at up again. And today I get a back notice that they pulled $150.00 and I see that in September they took $75. Can someone tell me why No One Is Calling Me To Inform Me Of Anything? I greatly appreciate your support and time in this matter.

Massage Envy, appointment booking. I was trying to book an appointment. After I set up a new account, I got to the screen requiring a credit card. I have Massage Envy gift cards that I want to use, but I could not enter these. How do I book an appointment without using a credit card?

I felt they were very dishonest- Bad Business

My husband and I had an account for 3 years and only used it a handful of times. My husband went in and requested to close both of our accounts. He was only given a form for 1 account, which he completed. Mind you we had not used the account in over a year and were not seeking any refund for services not used.

He requested that they both be closed and thought they were both closed. We noticed a few months later (July 1) that they only closed his. I called in to rectify the situation, to close my account and get a refund dated to when my husband went in and asked for both accounts to be closed. They told me the only way to close my account was to sign their form, close it, and state that I would not seek a refund.

I refused to sign as I wanted a refund dated back to February when my husband went in person to close both accounts. Regardless they refused, they refused to close my account unless I signed their form. They refused to close my account and kept billing me. Now understand that we already are over $2,000, in services we did not use over the last 3 years, and that I have not used my account in over a year and a half. My husband went in person and closed both of our accounts in Feb. of 2022.

I have called multiple times and was told a supervisor would get back to me and that they had my number. No one ever called me back not for any of the times I called. I did receive 2 emails stating that to close it, I had to sign a form that stated I could not ask for a refund (July 16th and 11/11). They continued to bill me. I requested that my account be closed via phone multiple times, but they refused to close it, stating that I had to sign their form (that stated I could not request a refund). I was going to request a refund only dated to the day my husband went in and would not sign their form. They continued to bill my account and refused to close it until 11/29/2022 after I sent a please help to their online franchise (how did we do).

I am not trying to scam anyone we already ate over 2 grand in services never used, that was entirely on us. I only requested a refund back to February (when my husband went in) or at this point to July when I called them and verbally requested it to be canceled and they said I could only close it if I signed their form (stating no refunds). Not once did, they say I could close my account in writing and did not have to sign their form. They sent me my contract today, 11/29/2022, where it states that I must close it in writing, not one time did anyone tell me this (they told me I had to sign their form). My account was finally closed today, and I was rudely told that there are no refunds in their policy regardless of the situation.