Brio Italian Grille’s corporate headquarters is located in Orlando, Florida. The restaurant brand, formerly known as Brio Tuscan Grille, is operated through Bravo Brio Restaurants, LLC. Guests searching for the Brio corporate office commonly need assistance with a restaurant complaint, incorrect order, refund, gift card, catering event, promotion or unresolved location issue.
Brio does not prominently publish a current general corporate complaint phone number. Most concerns should begin with the manager of the restaurant involved and then be submitted through Brio’s official guest-feedback form.
Brio Italian Grille Corporate Office and Headquarters Information
- Brand: Brio Italian Grille
- Former name: Brio Tuscan Grille
- Operating company: Bravo Brio Restaurants, LLC
- Brio headquarters location: Orlando, Florida
- Current corporate correspondence address: 4700 Millenia Boulevard, Suite 400, Orlando, FL 32839, USA
- General corporate phone number: Not prominently published on Brio’s current official website
- Guest complaints and feedback: Submit the Brio contact form
- Restaurant telephone numbers: Find the applicable Brio location
- Official website: BrioItalian.com
- Frequently asked questions: Brio FAQs
- Gift cards: Brio Gift Cards
- Group dining: Brio Group Dining and Events
- Careers: Restaurant and Corporate Careers
Brio Italian Grille, formerly known as Brio Tuscan Grille, is headquartered in Orlando, Florida.
Where Is Brio Italian Grille Headquarters Located?
Brio’s official frequently asked questions identify the company’s headquarters as Orlando, Florida. The company’s privacy policy provides the following correspondence address:
Bravo Brio Restaurants, LLC
4700 Millenia Boulevard, Suite 400
Orlando, FL 32839
This is a corporate and administrative address. It is not a Brio restaurant, takeout counter, gift-card service desk or guaranteed public walk-in complaint office.
Do not mail food, gift cards, payment cards, original receipts or other irreplaceable items to the Orlando address unless Brio provides specific instructions. Keep copies of any correspondence and supporting documents.
Who Owns and Manages Brio Italian Grille?
Brio’s official website identifies Earl Enterprises as the brand’s owner and operator. Earl Enterprises acquired Brio Italian Grille and Bravo Italian Kitchen from FoodFirst Global Holdings in 2020.
Bravo Brio Restaurants, LLC filed for Chapter 11 bankruptcy protection in August 2025. In October 2025, R&R Brands made a strategic investment and assumed management of company-operated Brio and Bravo restaurants. Earl Enterprises remained an investor. A reorganization plan was confirmed in April 2026.
The current Brio website continues to use Bravo Brio Restaurants, LLC as the operating entity and identifies Earl Enterprises as the owner. Restaurant locations remain open, but individual locations can close or change hours. Use the official restaurant locator before visiting, making a reservation, purchasing a location-specific promotion or arranging an event.
How To File a Brio Italian Grille Complaint
For the fastest response, begin with the Brio restaurant involved. The location manager is generally best positioned to review a receipt, inspect food, correct an order, explain a promotion or address an employee concern.
Dine-In Restaurant Complaint
Ask for the manager while still at the restaurant when practical. A manager may be able to address:
- Food quality or temperature
- An incorrect entrée or side
- Unexpected portion size
- Slow service
- Employee conduct
- Restaurant cleanliness
- Seating or reservation concerns
- An incorrect charge
- A coupon or promotion dispute
- A request for replacement food or refund review
If the manager does not resolve the matter, submit Brio’s official contact form. Identify the restaurant location, visit date, approximate time and requested resolution.
Takeout, Pickup or Delivery Complaint
Contact the restaurant that prepared the order. Keep the order confirmation, receipt, packaging and photographs when they help explain the problem.
For an incorrect or missing order:
- Check the receipt and all bags or containers.
- Contact the restaurant promptly.
- Ask whether the order can be corrected or remade.
- Request the manager when a refund or future credit is discussed.
- Ask for written confirmation of any promised refund, gift card or replacement.
- Submit the official contact form if the restaurant does not follow through.
If an outside delivery platform accepted the payment or controlled the driver, tracking or delivery address, contact that company as well. Brio may control the food preparation while the delivery provider controls the delivery and refund process.
Unresolved Corporate Complaint
When the restaurant and online feedback process do not resolve the matter, written correspondence can be sent to Bravo Brio Restaurants, LLC at the Orlando address. Include a concise timeline, restaurant location, receipt information, previous contacts and the specific resolution requested.
Brio does not prominently publish a current general corporate complaint telephone number. Avoid using outdated Columbus numbers found on older third-party websites.
Brio Complaint Escalation Steps
- Speak with the restaurant manager. Explain the concern while the details are recent.
- Keep the receipt and order records. Save photographs, emails, delivery information and payment confirmations.
- Ask how the complaint is being resolved. Confirm whether the proposed outcome is a refund, replacement, gift card or promotional credit.
- Request written confirmation. Ask for a receipt, email or reference number for a promised refund or credit.
- Submit the Brio contact form. Identify the restaurant and provide the relevant details.
- Follow up using the original complaint information. Refer to the earlier submission or reference number.
- Send written corporate correspondence when appropriate. Include copies rather than original documents.
What To Include in a Brio Complaint
- The restaurant city, state and street address
- The date and approximate time
- Whether the order was dine-in, takeout, pickup, delivery, catering or group dining
- The receipt or order-confirmation information
- The menu items involved
- A factual description of what happened
- The manager or department already contacted
- The response or resolution promised
- The amount paid or disputed
- The specific resolution requested
Do not publish complete order numbers, receipt barcodes, payment-card details, gift-card numbers, delivery addresses, personal telephone numbers or email addresses in a public review.
Brio Refund and Credit Complaints
A Brio refund request may involve incorrect food, a missing item, duplicate payment, canceled order, poor food quality, a failed delivery or an event problem.
Before leaving the restaurant or ending the call, ask:
- Whether a refund has been approved
- The refund amount
- The payment method receiving the refund
- The date the refund will be submitted
- Whether a receipt or confirmation number is available
- How long the payment provider may take to post the credit
A promised restaurant gift card or promotional credit is different from a refund to the original payment method. Ask the manager to clearly identify which resolution is being offered.
If a promised refund does not appear, contact the restaurant manager again and submit Brio’s contact form with the receipt, amount, date and prior manager communication.
Brio Promotion and Coupon Complaints
Brio promotions may be limited by restaurant, date, time, menu selection, dine-in status or other terms. Before ordering, review:
- The participating location
- Expiration date
- Required purchase
- Dine-in or online-order restrictions
- Excluded dates or holidays
- Whether the offer can be combined with another promotion
If the restaurant does not honor an offer that appears applicable, show the manager the complete advertisement and terms. Keep a screenshot displaying the offer, location restrictions and expiration date.
Brio Gift Card Help
Brio sells physical and electronic gift cards. The company states that Brio gift cards do not expire and can be redeemed at participating Brio restaurants in the United States.
- Buy a Brio gift card: Brio Gift Cards
- Check a gift-card balance: Use the balance option on the official gift-card page
- Gift-card complaint: Contact the restaurant and submit the official Brio feedback form
Because individual restaurants can close, confirm that the intended Brio location is operating and accepts the card before visiting.
Keep the purchase receipt and delivery confirmation. Never publish the complete card number, PIN, barcode or balance information. Brio and legitimate government agencies will not require payment through a Brio gift card.
Brio Catering and Group Dining Complaints
Brio offers catering, private dining and group events through participating locations. Event availability and spaces vary by restaurant.
For an upcoming event, keep:
- The restaurant and event contact
- Event date and time
- Guest count
- Menu and quantities
- Deposit and payment records
- Room or seating arrangement
- Pickup or delivery instructions
- Cancellation and refund terms
- Accessibility or dietary requests
Contact the restaurant immediately if an event is approaching and details are missing or incorrect. After the event, submit unresolved concerns through Brio’s contact form.
Brio Food Allergy and Nutrition Information
Brio publishes nutrition and allergen information for its menu. The company advises guests with food allergies to inform their server before ordering.
Brio states that its restaurants use shared food preparation and cooking areas. Accidental cross-contact can occur, and the company does not guarantee that a menu item is allergen-free.
- Nutrition and allergen information: Brio Menu Nutritionals
- Location-specific questions: Call the restaurant before ordering
Ingredients, suppliers, recipes and preparation methods can change. Do not rely solely on an old menu or previous visit when a food allergy or medical dietary restriction is involved.
Suspected Foodborne Illness After Brio
A person who becomes ill after eating at Brio should not automatically assume that the most recent meal caused the illness. Symptoms can begin at different times depending on the illness or other cause.
Consider taking these steps:
- Seek medical care when symptoms are serious or persistent
- Record what was eaten and when
- Keep the receipt and restaurant information
- Identify whether others ate the same items and became ill
- Notify the restaurant manager
- Submit Brio’s official feedback form
- Report suspected restaurant-related foodborne illness to the local health department
A public review may state that the reviewer became ill after eating at Brio. It should not present Brio as the confirmed cause without medical, laboratory or public-health findings.
Brio eClub Help
Brio’s eClub provides restaurant news, promotions, coupons and other offers. Members experiencing an email, telephone-number or preferred-location problem can use Brio’s contact form.
Marketing offers may have location, date and menu restrictions. Review the complete terms before traveling to a restaurant or ordering.
To stop promotional emails, use the unsubscribe link included in the message. To stop eligible text messages, follow the opt-out instructions provided in the text or Brio’s privacy policy.
Brio Careers and Employee Concerns
Brio employment opportunities may include:
- Servers
- Hosts and hostesses
- Bartenders
- Line cooks and prep cooks
- Dishwashers and utility positions
- Takeout employees
- Restaurant managers
- Event and catering positions
- Corporate and administrative roles
Applicants should use the official careers route linked through Brio or Earl Enterprises. Current and former employees should use authorized management, Human Resources, payroll, benefits or workplace-reporting channels.
Do not publish Social Security numbers, employee identification numbers, payroll records, schedules, background-check documents or private workplace communications in a public review.
Brio Scam and Impersonation Warning
Scammers may imitate Brio, Earl Enterprises, R&R Brands, a restaurant manager, gift-card department or recruiter. Warning signs include:
- A job offer requiring payment for equipment or training
- A request for a gift-card number or PIN
- An unexpected refund link requesting bank credentials
- A caller requesting a password or verification code
- A demand for payment through cryptocurrency or a payment app
- A website or email address using a misspelled company domain
Verify unexpected communications through BrioItalian.com or the telephone number on the applicable official restaurant page.
About Brio Italian Grille
Brio began in Columbus, Ohio, and was formerly known as Brio Tuscan Grille. The brand is now headquartered in Orlando, Florida.
Brio describes itself as a casually elegant Italian restaurant inspired by the Amalfi Coast and Italian Mediterranean cooking. Menu offerings may include pasta, seafood, steaks, flatbreads, salads, brunch, wine and cocktails.
Participating restaurants may offer dine-in service, reservations, takeout, delivery, catering, private events and group dining. Menus, promotions, hours and available services vary by location.
Brio Italian Grille Competitors
Brio competes with Italian-American restaurants, upscale casual-dining chains, local Italian restaurants and other full-service dining establishments. Related corporate-office pages include:
- Olive Garden Corporate Office
- Carrabba’s Italian Grill Corporate Office
- Maggiano’s Little Italy Corporate Office
- Buca di Beppo Corporate Office
Brio Italian Grille Reviews and Complaints
Five Brio reviews are currently visible on CorporateOfficeHeadquarters.com, dated from December 2022 through February 2024.
Guest-review themes include a complaint about the advertised versus received gelato portion, a Frontenac takeout order and an allegedly unfulfilled refund and gift-card promise, and a location-restricted promotional offer. Two additional reviews describe employment or management concerns involving a Las Vegas restaurant.
These are unverified individual accounts. They do not establish companywide practices or conditions at every Brio restaurant.
Helpful reviews identify the restaurant city and state, approximate date, dine-in or order type, menu item or employment matter involved, manager response, promised resolution and final outcome.
Brio Italian Grille Corporate Office Frequently Asked Questions
Where is Brio Italian Grille headquarters?
Brio’s current official website identifies its headquarters as Orlando, Florida. The company’s published correspondence address is 4700 Millenia Boulevard, Suite 400, Orlando, FL 32839.
Is Brio still headquartered in Columbus, Ohio?
No. Brio was founded in Columbus, and older listings may still show a Goodale Boulevard address. The current official website identifies Orlando as Brio’s headquarters.
What is the Brio corporate office phone number?
Brio does not prominently publish a current general corporate-office telephone number. Contact the restaurant involved or use the official Brio feedback form.
Is 1-614-326-7944 still Brio’s corporate number?
That number is associated with Brio’s former Columbus corporate structure and should not be presented as the current corporate-office number.
How do I complain about a Brio restaurant?
Speak with the restaurant manager first. Keep the receipt and order information. If the problem remains unresolved, submit Brio’s official contact form and request written confirmation of any promised refund or credit.
Who owns Brio Italian Grille?
Brio’s official FAQ identifies Earl Enterprises as owner and operator. R&R Brands became a strategic investor and assumed management of company-operated Brio and Bravo restaurants in October 2025, while Earl remained an investor.
Did Brio file for bankruptcy?
Bravo Brio Restaurants, LLC filed for Chapter 11 bankruptcy protection in August 2025. A reorganization plan was confirmed in April 2026. Brio continues to operate restaurants, although individual locations can close.
Is Brio Italian Grille still in business?
Yes. Brio remains an active restaurant brand with operating locations in the United States. Use the official location directory to confirm the nearest restaurant and its current hours.
Is Brio Tuscan Grille the same as Brio Italian Grille?
Yes. Brio Tuscan Grille is the brand’s former name. The current name is Brio Italian Grille.
How do I request a Brio refund?
Contact the manager of the restaurant that accepted the payment. Keep the receipt and ask for written confirmation of the refund amount and method. Submit Brio’s contact form if the promised refund is not received.
Do Brio gift cards expire?
Brio states that its gift cards do not expire. They are redeemable at participating Brio restaurants in the United States.
How do I check a Brio gift-card balance?
Use the balance-check option on Brio’s official gift-card page. Keep the gift-card number and PIN private.
Does Brio offer catering and group dining?
Yes. Participating restaurants offer catering, group dining and private or semi-private events. Contact the selected location for current availability and event terms.
Does Brio publish allergen information?
Yes. Brio publishes nutrition and allergen information online. Its kitchens use shared preparation areas, so the company does not guarantee that menu items are allergen-free.
Is CorporateOfficeHeadquarters.com affiliated with Brio?
No. CorporateOfficeHeadquarters.com is an independent corporate-information and consumer-review website.
Official Brio Italian Grille Resources
- Official Brio Italian Grille Website
- Brio Guest Feedback and Contact Form
- Brio Restaurant Locations
- Brio Frequently Asked Questions
- Brio Menu
- Brio Nutrition and Allergen Information
- Brio Gift Cards
- Brio Catering
- Brio Group Dining
- Earl Enterprises Careers
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com independently provides corporate addresses, headquarters information, complaint resources and a forum for consumer reviews. Brio’s ownership, management, restaurant locations and corporate structure have changed, so important information should be verified through the current official website.
Restaurant locations, hours, menus, ownership details, gift-card participation, promotions, support routes and company policies can change. Confirm time-sensitive information before visiting, ordering or arranging an event.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with, endorsed by or operated by Brio Italian Grille, Bravo Brio Restaurants, LLC, Earl Enterprises, R&R Brands, any Brio restaurant, delivery provider, gift-card processor or related organization.
This page provides general corporate-office and consumer-contact information. It is not medical, legal, employment, financial, bankruptcy or food-safety advice.
Share Your Brio Italian Grille Experience
Have you contacted a Brio restaurant manager, submitted the guest-feedback form or written to the Orlando corporate office? Share the restaurant city and state, approximate date, order or service involved, contact route used, response received and whether the matter was resolved.
Do not publish payment-card information, gift-card numbers or PINs, receipt barcodes, complete order numbers, delivery addresses, personal telephone numbers, email addresses, medical information or private employee records.
