Shoney’s Corporate Office Headquarters HQ

Shoney’s Corporate Office Headquarters HQ
1717 Elm Hill Pike, Ste. B-1
Nashville, TN 37210
Corporate Phone Number: 1-615-391-5395
Fax: 615-231-2604
Customer Service Number: 1-615-231-2333
Email:  Online Only

  • Sorry about horrible food procedures at times are not followed and there are times our staff drops the ball without making excuses , but valued customers have to wake us up to these terrible events and we do apologize our homestyle meatloaf done correctly as you know is of much higher quality the you must have experirnce and the lack of service by our staff has no excuse other than we need to show up in that unit and make a difference again I apologize for that. We willfix the problem and contavt you back after operations has done their part and at that time we would like tom invite you back to our locations Thank you for your feedback

  • I want to know why the Shoney's in Fayetteville, NC closed down? Even worse, they moved to Lumberton, NC; a little "one-horse" town that's about a quarter the size of Fayetteville. From a profit-making viewpoint, this move made no sense whatsoever. I don't know who's responsible for the decision making process at Shoney's but whoever it is, they need their head examined for making such a BONEHEAD so-called "decision" as this.

    • I dont think we actually owned the building in fayettevill and in lumberton its our land and building. we could not come to a profitavle agreement with landlord no it was not profitable to pay 60 % revenue to that site like this its ours and we dont have to over charge our guest for property we dont own and we can pay our employees a little more we dont normally devulge that type of information to outsiders but in this cause you being a loyal and concerned customer we will answer for the business decision made.. We as a company thought even will less traffic we were better off. the rent was higher then mall rent and we paid all his bill taxes ect…

  • LOOK IF IT TAKES EVERY OUNCE OF ENERGY I WILL EXPOSE THIS COMPANY ON EVERY SOCIAL MEDIA FORUM AND IN EVERY WAY I CAN. SOME OF THE COMPLAINTS ABOVE WERE HUMOROUS AND OTHERS ARE TO THE POINT HONEST. HERE IS MY Situation, I ate at Shoney's 2 days ago. One or Two things happened. 1.Someone at Shoney's put something in my food or poisoning… Either way I got really SICK: vomiting, diarrhea, stomach pain, headaches and nausea. As I recounter this incident prior to my illness, the staff was unusually nice (the manager, the cook and 2 waitresses). They kept asking me "was everything ok?" That should have been the red flag for me. The last red flag was after the buffet, I paid for my food in cash but the manager GABY deliberately did not give me my receipt. NO PROBLEM GOD GOT HER RECEIPT AND THOSE RESPONSIBLE FOR PUTTING STUFF IN MY FOOD PURE EVIL. The food at the buffet spelled food negligence. The green beans were mushy and tasted like metal. The greens were nasty too and below the health dept code temperature setting for serving food. It was ALL TOTALLY NASTY. I would not recommend any one to eat there…unless you were my worst enemy (go ahead feel free to eat your heart out). Maybe that's who set me up my worst enemy. No problem you day is on the horizon.

    • are you ok is my first question my second question is do you have names
      lastly i want apologize and ask did you seek medical attention and if so can you provide the information for when and where and allow us too make a determination of any problems that may have existed if any on our behalf and i would like to apologize for any inappropriate behavior we may have displayed in advance as a friendly gesture during your bad day you were having with all respect,

    • Sound like you really had a horrible experience , I not sure what you mean when you say you got her you mean you kept the guest check and if so how did she ring you up with out that number can you describe the process your referring to it sound like something more was going on I apologize for your experience can you assist me thouogh in resolving this issue you said her name was gabby also what time were you there?

  • 02/25/2018
    shoney's in west menphis

    my wife an I we stop there to eat with my two kids one 9 years old ,and my 2 years old 9 years old didn't eat anything because she did not like the food there so she order just a smooty.wich was nasty .after we have are bill ,told the cash daughter she not eat.we spoke to the manager ,she said it .one child can eat with the mother (2 years old )wich was ok ,but she still has to charge me for my 9 years old girl …even I told her server times she not eat any food.she refuse to take off charge off my bill.
    overall the food was not great.nothing was cook right.i will not ever stop there anymore first time and last time .
    eat one time in fort smith Arkansas back in 1993 food back them was great .
    will never do this again

    manager was not a good person to deal have a nasty attitude
    such a horrible place!!!!!!!!!!

  • I will not be returning to Shoneys for employment. I cannot get over how rude the manager Dan was to me. He accused me of hating it there and all I was doing was listening and trying to learn. I was enjoying myself and had zero complaints from anyone. He ruined the whole experience for me and I'm looking for a job where I can stay.
    The whole situation was about what I look like not what I was doing. I am extremely offended. He was very rude and not apologetic at all. If this is indicative of how Shoneys is run then I definitely don't want to be part of it. I can't help what I look like when I'm thinking and concentrating. I have been waiting tables for over 20 yrs. I'm good at it and could have been an asset to your company. Again it is not right to discriminate against people because of their looks. I'm a very happy person wether or not he thinks so.

    • I wish we could say the same about our complaint volume if we were able to keep employees that have your record with customers we as a company would have exceeded guest expectations its obviou that someone thought enough of your impeccable record and yourself that they thought we would be of more value with you added to our staff. im sorry that we missed the boat when we hired your management team and forgot to tell him aor her about the rules our company jas for dignity and respect and the treatment of others we failed you but we wont forget to remind your manager of the consequences of devaluing company assets treating you that way is a definite no answer you will be hearing from someone soon while ending this thought i would like to add we also have uniform policy and bringing a smile to work and maintaining that part of the uniform code is also one of our policies along with proper attire and professional behavior as a reminder something we ask of all employees no one employee is allowed to work inside the facility any other way and i feel confident based on tyour description of how you look the attire and smile were present and you were focused on doing your part and its understandable as long as our guess feel invited as body language can speak volumes to the guest without our deliberate intentions of doing so one way or the other. I remind you of these things because every story has two sides and sometimes during uncomfortable situations we dont grasp the whole picture . So this is not a reprimand but a reminder so if any part of your uniform was not in order you might refresh your memory and let me know now because I do not take the respect and dignity of an employee being violated lightly. I just want to know if this was a uniform issue

    • in addition to the earlier reply we do have an employee hot line for matters like yours please use that line for future employee issues this line is seoerate for customer feedback

  • On 1/17/2017 I went to shoney's in Elizabethtown, Ky for dinner while I was there the chair I was sitting in broke and I fell and hit my head hurt my knee and I am sore all over I filled out a accident report and ask for a copy I was told they couldn't give me a copy per there general manager. I wanted a report for my ins. if I need it. I think I should be able to have a copy of report. I don't want to have to get a lawyer to handle this wrong done to me .

    Georgia Galutz

    • we cant give you a copy due to being out of paper. we can furnish you with a phone number the unit number and someone will reachout to you. any other answers are above my paygrade is what you should have been told. i am sorry you fell or the chair calasped if you need too seek medical attention you should do so the chair couls have a manufacturing defect but that is something someone else in the company and adjusters must determine i am sorry for the length of time it has taken for a response. we are self insured company therefore this will be handled internally. again I apologize but the ceo /presidemt of operations has been on vacation

  • When our three children were young, Shoney's "Big Boy" in Harrisburg, PA, was our favorite place to go to celebrate everything. It closed down right after our children all went off to college. So when we found a Shoney's here in Nashville, TN, we were so excited. What a disappointment. We ordered the buffet. There were only 5 pieces of chicken when we started–mostly dry wings and two thighs. Nothing was added. The fish was hard and dry. Most of the items looked like then had been sitting all day and tasted mushy. There was plenty of meatloaf that looked bad and tasted worse. When we paid our bill and shared our disappointment, we were asked to please share this with corporate as they (the staff) have tried and have been ignored. Although they realized how bad it was, we still paid full price and received only sympathy. No, we do not want a gift certificate to go back there–that would be a punishment.

    • well that explains why our staff doesn't rotate and hydrate food basically they are the part of the company that should fix this. they are corporate when it comes to that. thats totally unacceptable to think the president of the company has the responsibility to prep or cook the food. ur you as our guest have come to the right person that can hire the staff you need and train them to give you what you pay foe by any chance did you get names

  • Shoney's Restaurant located in Richmond, Va in the Dunbarton Square Shopping Center on Staples Mill Rd. (Visit Saturday, March 26, 2016)

    Let me begin by saying that my husband and I frequent Shoney's Restaurants often. However, we usually do not visit "this" particular location and after what transpired Saturday, we will NEVER eat there.

    I was in a party of approximately 11, (which included 3 children) all of us opted for the buffet. Upon retrieval of plates us, along with about 4 other patrons notices that the plates were dirty. (Some were greasy, but most of them had dried food on them) There are "many" diseases and illnesses floating around and if I can prevent catching something by taking precautions, that is what I do for myself and my family.

    I asked one of the servers could we please get some clean plates. She looked at the stack and stated that there were plenty of plates out there. My response was yes there are however they are dirty. She said oh, ok. After about 4-5 minutes of waiting a gentleman comes out with about 20 plates. Many of us begin to say thank you and thank you so much….As if having the dirty plates and waiting 4-5 minutes to receive cleans weren't enough, the gentleman proceeds to tell us in a nasty tone, "Well not ALL of the plates were dirty….You didn't look through them." At that point I said excuse me? He said it again, "Not all of the plates are dirty see?" I then decided that I would NOT be eating there and shared with him that this is a eating establishment to which food is served off of your plates, NONE of the plates should be dirty! Again, he gave me the same comment about them not all being dirty and working there over 40 years.

    I kindly asked our waitress for the manager. When the manager came out, yes, I told her that her staff needs to be fired and she attempted to cover for him until hearing the story. Once she heard the story, she stated that she would talk with him.

    I have several issues with this entire ordeal. Should ANYONE who ate in your restaurant Saturday morning have gotten sick due to unsanitary utensils (plates or whatever), it would have taken an act of congress to back track it to you all PLUS it would have been unnecessary had the responsible party done their job. The second thing is that the manager quickly took the side of the employee prior to even hearing the story. There were several customers to support my story PLUS a stack of dirty plates. The third thing is how could I sit down and eat a meal out there and risk getting sick off of the food? The first question that came to my mind was how do I trust that food isn't being mishandled and STILL served? Again, I do not risk things when it comes to my health.

    What was supposed to be an enjoyable Pre-Easter Saturday breakfast with my family was HORRIBLE! We dine out at various restuarants often and I must say that this is the first encounter that I have had such as this. If this is a normal practice at this location, prepare for the upcoming complaints.

    My hopes are that this email will give someone else a better dining experience than my family and I had as well as, serve as a training tool.

    Valerie W. Cash

    • we are reviewing our dignity and respect policies with the employees involved in investigating and making decisions in respect to change for the betterment of our guest experiences. We regret that this unfortunate situation occurred we will be in contact soon.

    • hello ms cash We are looking into your complaint and the issue of unsanitary plates and utensils. we are also reviewing our customer contact and communication procedures We at shoney's are sad that we didn't meet your expectations and assure you that we are in the process of changing . We by no means take this alround unsatisfying performance lightly. We understand without guest like yourself and your party of friends and family is what the family dining segment experience is all about. We will get better and we want to leave this line of communication open in regard to the lack of standards open between us as its the only way we heal and get better, although we do suffer some embarrasment we will continue to strive to get better Thank you for your candid feed back

  • I was employed at the Shoney's located in Newport Tennessee. How do I go about obtaining information about my stocks? I am no longer employed by Shoney's. You can contact me at my home number it is 423-625-0520. thank you! Bernice Kinser and Roger Kinser

    • stock sir you might want to check with your broker our value has dropped significantly do to poor operations and lack of leadership thats frank and honest im not sure if we can recover but with gods help we will do our best

  • was wondering if you know that people are selling parking places in your parking lot? The Titans stadium is right there and some man is marking off spaces with orange cones and selling parking places. I figure someone in management has to be in on it.

    • unfortunately it has been a bad time and corporate transition of leadership has faltered we are underway in solutionizing the god aweful operations no fault of our consumers.

  • The associates at the Oak Ridge,Tn. Shoney"s are very polite and a pleasure to have them all serve me.I go so often that my favorite table is known to all if they have been there for a while..My party is in their 70"s and since we are always ordering the bar we like to sit close..My problem is the associates who decorated for halloween had some statues on display that was very appropriate and in good taste, They were gone when I went back and I thought I had totally missed the holiday and asked where the statues were..Things rarely surprise me more than to hear that they were told to remove them from there because they scared someone and they took them away Was told by the main office to take them away…Our Shoneys' have the best decorators of all seasons and does it in the best of taste..It was a pleasure to eat there..How can one person dictate what is displayed and taken down because it scares them? When I was there, there were children present and knew the movie, they had apparently seen it because they knew the characters on display. They were not scared..Perhaps that scared someone should have been told to go else where to eat and to enjoy themselves while they were there in the no care place of nothing on display for this particular season of the year because their associates could care less how the place looks. ..Or not be afraid and eat where they are always welcomed and at the front door and given the best service that they will ever experience ever..It is sad that you allowed a few to mess up someones effort to dress the place up and now it is just a few pictures and no special feelings when I leave..So generic. And not to allow your associates to dress the place where they spend so much of their lives to have the decorations of the season..So sad…

    • Dear sir while we at shoneys like t
      decorating and are the intiators of such practice we have be instructed by management decision to slow that process as our actual operations are being distracted food service etc.. we are currently trying to get our restaurants back to the proper operating level and that is requiring us to have everyone focused and all hands on deck to exceed guest expectations bring service back to a level. As you probably know your self old school methodology is requiring that we do whats important to the life blood of the operation what we do we need to to exceptionally well and better before we can venture so to speak good food clean restaurant everyday for every guest . we apologize and hope we at some point can bring back the decorating but we must focus on the most important things to our success and run the business Thank you for your valued feedback and comments

  • I was recently at the orlando location and observed in incident between the female manager on duty, I believe her name was and a male employee and another female, from the depth of the conversation, the female patron was dropping a bag off to the male employee and stated that she knew they were f***** and that they both knew of her cancer and deserved each other and that the manger caused her own problems in her relationship. I'm assuming the male was the husband of this woman………If it's family oriented how could I bring my child to your establishment X rated. I don't want to witness this while I eat, keep your trash at home. Seems as though it's an adult playground for the employees, they sure showed the quality and character of who they hire. Such an embarrassement.

  • I can remember when Shoney's was on of the best restaurant around. people was line out the door waiting to eat. they didn't mind the wait because the food,service and managers was great. now serves are not trained correct. Managers seem to think that can't be replaced. I had a bad experience in Athens TN. store with a steak I ordered. It was burned and a press had been used on the steak while cooking. After I complained the manager replace the steak but still cook it with the press. i haven't been back because the manager was rude, he stood over my table and was making rude remarks. Not only was my money wasted the manager put the money in the register with out ringing up the ticket. I have been a manager for several different Restaurants and my take on that situation is he comp the ticket and pocketed the money and wrote both steaks up as food waste. Shoney need a new face. since Ray Danner has pasted, Shoneys.

    • I also remember when lines where out the door we would go there sundays after church and would have to wait but it was the best place to eat what a disgrace now i also sent and e-mail to corporate office with a reply request and of course no response from my complaint very sad we will never spend another dime in a shoneys.

  • We stopped at the Forsyth Georgia location on Sunday August 23rd around lunch time as we love shoneys and this is what we experienced we walked in with our mentally disabled we were walking to our table and our daughter bumped into a manager named Elise who was talking to another customer we apologized and she just rolled her eyes and told the other customer that a retard just bumped into her as all of us heard it I was blown away and my first instinct was to flip the place upside down or just leave but try and get a disabled person to leave a place that they really want to eat at and you have got a chore on your hands so we quietly went to our table and had our lunch as we just brewed on what was said it was time to leave and I paid the bill and walked our daughter out as my wife stayed and confronted the manager who of course would not admit saying it but we all heard it.I ques this is what Shoneys wants representing their restaurants we will never walk into another one again and will spread the word not that anyone at corporate would care.

  • The manager Dale at the church street in murfessboro is rude to his staff. I have been at the restaurant a couple time and have seen how he treats his employees. Those servers have a hard job and for a superior to treat them the way he does is just shameful.

  • I worked at Shoneys 4 years while I was in school on Dickerson rd. Nashville TN we are having a class reunion and I was wanting to know do you still have the Shoneys uniforms back between 1967-1971 I worked inside and curb or some of the photos at that store or the grand opening in Cookeville we also helped open it will be glad to purchase or just borrow if you wont sale. Can you please help

  • What a disgrace for such a successful company to allow this.

    Gulfport, MS

    0 friends

    4 reviews

    Share review


    Send message

    Follow Hot C.

    4.0 star rating


    Charlie James the district manager has not been doing his job at this Laurel location. The air-conditioning has been broken down for over a year.
    It's a SWEAT SHOP for the lovely people working there under the deplorable conditions. Not to mention 0% customer returns on Mr. James part.


    615.231.2841 Shoney's Headquarters
    404.239.0329 Royal Hospitality Corporation "Owner David Davoudpour"

    Was this review …?




    Alicia M.
    Alicia M.
    Nashville, TN

    0 friends

    41 reviews

    Share review


    Send message

    Follow Alicia M.

    1.0 star rating


    Unfortunately I used to work here many many years ago and it is NOT well kept. The kitchen, bathroom, and so called break area was highly disgusting and hardly cleaned. The office area was small and nasty. People smoked in the back area and left ashes all over the place. Some of the staff was unprofessional. The entire restaurant was filthy and did at one point have an insect problem. The reason I'm writng this review is because I had a relative visiting from Illinios and she stopped here to eat not long ago. Based on her experience nothing has changed and she will not return. She said the servers were unfriendly, loud, bad smell, just entirely nasty. I hate to say this, but being a past employee I'm surprised this place is still open. Should remodel the place or either shut it down.

  • >