Customers searching for the Macaroni Grill corporate phone number often need help with an incorrect order, disputed restaurant bill, refund, gift card, catering order, rewards account, closed location, or customer-service complaint. Because Romano’s Macaroni Grill does not currently publish one clearly identified universal restaurant-support number, begin with the restaurant involved and use the verified issue-specific contacts below.
Macaroni Grill Corporate Office and Headquarters Information
- Company: Romano’s Macaroni Grill
- Operating Company: RMG Acquisition Company LLC
- Macaroni Grill Corporate Office Address: 1536 Cole Blvd., Suite 210, Lakewood, CO 80401
- Website and Service Inquiries: 1-855-864-1702
- Macaroni Grill Customer Service: Contact the restaurant involved or use the issue-specific routes below
- Macaroni Grill Catering Phone Number: 1-888-MAC-GRILL (1-888-622-4745)
- Catering Email: ca******@******ll.com
- Gift Card Balance and Customer Service: 1-866-276-1703
- eGift Card Support: 1-855-793-8448
- Macaroni Grill Human Resources: ma***@******ll.com
- Official Website: macaronigrill.com
- Restaurant Directory: Macaroni Grill Locations
- Careers: Macaroni Grill Careers
How to Contact Macaroni Grill Customer Service
Romano’s Macaroni Grill does not currently publish one clearly identified general customer-service phone number for every restaurant, franchise, online order, delivery, gift card, or catering concern.
For a complaint involving a particular meal or restaurant visit, contact the restaurant first. Local management is generally in the best position to review an incorrect order, food-quality concern, disputed restaurant charge, promised refund, employee interaction, or cleanliness problem.
Use the official restaurant directory to find the location’s telephone number, address, operating hours, ordering options, and available services.
Choose the Correct Macaroni Grill Support Route
Incorrect Orders, Restaurant Service, and Refunds
Contact the restaurant that prepared the order when the issue involves:
- Missing, incorrect, cold, damaged, or poorly prepared food
- A dine-in, pickup, curbside, or takeout complaint
- An unexpected tip, charge, promotion, coupon, or discount issue
- A refund, replacement, or order-remake request
- A restaurant cleanliness or employee-conduct concern
- A restaurant shown online that appears to be closed
Ask for the manager on duty and keep the receipt. If a refund is promised, request written confirmation or a refund receipt and record the expected processing time.
Online Orders and Third-Party Delivery
Review the order confirmation to determine which restaurant prepared the food, which company delivered it, and which organization processed the payment.
- Food preparation or order accuracy: Contact the Macaroni Grill restaurant.
- Driver, tracking, or delivery-address problem: Contact the delivery platform shown on the receipt.
- Incorrect or duplicate charge: Begin with the company that processed the transaction.
- Missing refund: Contact the restaurant or ordering platform that approved the refund.
Some complaints require contacting both Macaroni Grill and the delivery provider.
Macaroni Grill Gift Card Support
Macaroni Grill’s current Terms of Use list 1-866-276-1703 for gift card balance inquiries and customer service.
Before purchasing or attempting to redeem a card:
- Use the official location directory to confirm that a participating restaurant is available.
- Review the card’s terms for restaurant, airport, franchise, or geographic restrictions.
- Keep the purchase and activation receipts.
- Do not publish the complete card number or PIN.
For Macaroni Grill eGift cards fulfilled through CashStar:
- eGift Card Support Phone Number: 1-855-793-8448
- eGift Card Email: Ma********************@******ar.com
- Support Page: Macaroni Grill eGift Card Support
Macaroni Grill Catering and Event Support
Macaroni Grill offers restaurant catering, pickup, delivery, group dining, and private-event options at participating locations.
- Catering Phone Number: 1-888-MAC-GRILL (1-888-622-4745)
- Catering Email: ca******@******ll.com
- Catering Information: Macaroni Grill Catering
- Catering FAQs: Catering Frequently Asked Questions
- Group Dining: Macaroni Grill Group Dining
For an existing catering order, contact the restaurant or event representative shown on the confirmation. Keep the order number, event date, delivery address, invoice, payment record, requested serving time, and a list of missing or incorrect items.
Macaroni Grill Careers and Human Resources
Hourly applicants should contact the restaurant where they want to work. Macaroni Grill’s official careers page lists the following contacts for management and corporate opportunities:
- Human Resources: ma***@******ll.com
- Management and Corporate Résumés: da********@******ll.com
The Dan Lentes email is a recruiting contact. It should not be used as the primary address for restaurant complaints, refunds, gift cards, or catering problems.
Privacy, Website, and Legal Inquiries
Use these contacts only for the subjects indicated:
- Privacy Questions: pr*****@******ll.com
- Website, Service, or Legal Questions: le***@******ll.com or 1-855-864-1702
- Official Terms and Contact Information: Macaroni Grill Terms of Use
These contacts are not substitutes for contacting a restaurant about an immediate order, meal, service, or refund complaint.
What to Have Ready Before Contacting Macaroni Grill
Prepare the information that applies to your complaint:
- Restaurant name, street address, city, and state
- Date and approximate time of the visit or order
- Receipt, check, order number, or catering confirmation
- Ordering method, such as dine-in, takeout, website, catering, or third-party delivery
- Food and drinks ordered
- Amount paid and disputed amount
- Promotion, reward, coupon, or gift card involved
- Photographs or screenshots when relevant
- Names or descriptions of managers or employees contacted
- Any previous response or case number
- The resolution requested
A clear requested resolution might include a corrected bill, replacement order, refund review, gift card investigation, catering adjustment, manager follow-up, or written explanation.
How to Escalate a Macaroni Grill Complaint
- Contact the restaurant. Ask the manager on duty to review the order, service, food-quality, billing, or employee complaint.
- Document the response. Record who assisted you, what was promised, and the expected completion date.
- Use the correct specialized contact. Contact catering, gift card support, eGift support, Human Resources, privacy, or website support when that department controls the issue.
- Keep supporting records. Save receipts, order confirmations, refund slips, gift card documentation, emails, and screenshots.
- Send corporate correspondence when necessary. Address written correspondence to RMG Acquisition Company LLC, 1536 Cole Blvd., Suite 210, Lakewood, CO 80401.
- Contact your card issuer when appropriate. If a fully posted duplicate or incorrect charge remains unresolved after reasonable attempts with the restaurant or ordering provider, ask the card issuer about its dispute process.
Do not dispute a pending transaction merely because the pending amount differs from the final receipt. Allow the transaction to post and give the restaurant or payment provider a reasonable opportunity to investigate.
Food Quality, Allergens, and Safety Complaints
Contact the restaurant immediately if a concern involves a possible allergen error, foreign material, contamination, undercooked food, an incorrect ingredient, or food that appears unsafe.
Macaroni Grill publishes an allergen and nutritional guide, but the available guide carries an older revision date. Confirm current ingredient information directly with the restaurant before ordering.
Macaroni Grill advises customers to tell their server about food allergies and states that shared cooking and preparation areas can create cross-contact risks. For an immediate medical emergency, call 911.
Macaroni Grill Reviews and Complaints
CorporateOfficeHeadquarters.com currently displays one dated Macaroni Grill customer review:
- December 26, 2023: A Christmas Eve customer reported an hour-plus wait, cold food, another delay after returning the meal, and disputed items appearing on the final bill after a discount.
The original review also contains unsupported statements about an employee’s condition and the reason disputed items appeared on the bill. Those allegations should not be treated as established facts without documentation.
This single review does not represent every Macaroni Grill restaurant, employee, meal, transaction, or customer-service outcome. No aggregate rating should be inferred because a completed star rating is not visible.
Helpful reviews identify the restaurant, visit date, ordering method, issue, manager or support route contacted, requested resolution, and whether the company responded.
About Romano’s Macaroni Grill
Romano’s Macaroni Grill is an Italian-American casual-dining restaurant brand founded in 1988. Its menu has included pasta, pizza, chicken, seafood, salads, desserts, wine, family meals, catering, and group-dining options.
The brand is operated through RMG Acquisition Company LLC. Macaroni Grill has experienced ownership and location changes during its history, so consumers should use the current official location directory rather than relying on an older restaurant list.
Restaurant menus, prices, promotions, gift card acceptance, rewards, catering availability, delivery services, and hours can vary by location.
Macaroni Grill Competitors and Related Corporate Offices
Macaroni Grill competes with national and regional Italian restaurants, casual-dining chains, fast-casual pasta restaurants, and independent Italian restaurants. Related corporate-office pages include:
- Fazoli’s Corporate Office
- Brio Italian Grille Corporate Office
- Buca di Beppo Corporate Office
- Uno Corporate Office
Frequently Asked Questions About Macaroni Grill Corporate Office
Where is Macaroni Grill headquarters?
The Romano’s Macaroni Grill corporate office is listed at 1536 Cole Blvd., Suite 210, Lakewood, CO 80401.
What is the Macaroni Grill corporate phone number?
Macaroni Grill’s current Terms of Use list 1-855-864-1702 for questions, complaints, and claims involving its website or services. The company does not clearly identify this as a universal restaurant customer-service or headquarters switchboard number.
Is 1-786-584-8352 still the Macaroni Grill headquarters number?
The previously published 1-786-584-8352 number could not be confirmed in current official Macaroni Grill materials. It has therefore been removed from the primary contact information.
How do I contact Macaroni Grill customer service?
Contact the restaurant involved for an order, meal, refund, billing, cleanliness, or employee complaint. Use Macaroni Grill’s official location directory to locate the restaurant telephone number.
Who owns or operates Macaroni Grill?
Romano’s Macaroni Grill is operated through RMG Acquisition Company LLC, which is also identified in the company’s official Terms of Use and privacy policy.
How do I complain about a Macaroni Grill restaurant?
Begin with the restaurant manager. Provide the restaurant address, date, time, receipt, order details, issue, and requested resolution. Keep written documentation if the complaint remains unresolved.
What is the Macaroni Grill gift card phone number?
Macaroni Grill’s current terms list 1-866-276-1703 for gift card balance inquiries and customer service. CashStar eGift Card Support can be reached at 1-855-793-8448.
What is the Macaroni Grill catering phone number?
The catering number published in Macaroni Grill catering materials is 1-888-MAC-GRILL (1-888-622-4745). Catering questions can also be emailed to ca******@******ll.com.
Is da********@******ll.com a customer-service email?
No. Macaroni Grill’s careers page identifies that address for management and corporate employment résumés. It is not presented as a general restaurant complaint, refund, or gift card address.
How can I confirm whether a Macaroni Grill location is open?
Check the official Macaroni Grill location directory and call the restaurant before making a special trip, placing a large order, or purchasing a location-dependent gift card.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has provided corporate-office information and a platform for customer feedback since 2004. We review official company pages, business records, public contact resources, and reader-submitted experiences to help consumers identify appropriate contact and complaint routes.
CorporateOfficeHeadquarters.com is independent. Macaroni Grill, RMG Acquisition Company LLC, individual restaurants, delivery companies, gift card providers, and payment processors do not operate this website or provide customer support through it.
Page Update Note
This Macaroni Grill corporate-office guide was updated on August 29, 2026. The update added the complete Suite 210 address, current official contact options, gift card and eGift support, catering information, Human Resources contacts, complaint-escalation guidance, review moderation, FAQs, and relevant related-company links.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Romano’s Macaroni Grill, RMG Acquisition Company LLC, any Macaroni Grill restaurant or franchisee, CashStar, a delivery platform, gift card provider, or payment processor. This page is for informational purposes and provides a platform for corporate-office research, customer reviews, complaints, ratings, and feedback.
Addresses, phone routing, email addresses, restaurant locations, gift card terms, menu information, rewards programs, catering options, delivery services, and company structures can change. Confirm important information through Macaroni Grill’s official website or the applicable service provider before sending private documents or making financial or legal decisions.
Share Your Macaroni Grill Experience
Have you contacted a Macaroni Grill restaurant manager, catering representative, gift card provider, Human Resources department, or corporate office about a complaint? Share your review below.
Helpful reviews explain the restaurant location, date, order type, problem, support route used, requested resolution, and whether the company responded. Keep your review factual and based on your own experience.
Do not publish full card numbers, gift card credentials, account passwords, private receipt identifiers, home addresses, personal telephone numbers, employee private information, or unsupported accusations about an identifiable person.