How To Contact Tim Hortons Corporate Office Headquarters HQ
874 Sinclair Road
Oakville, ON L6K 2Y1 Canada
Corporate Phone Number: 1-905-845-6511
Fax Number: 1-905-8450265
Customer Service Number: 1-888-601-1616
Tim Hortons USA Corporate Office Regional Headquarters HQ
4150 Tuller Road Unit 236
Dublin, OH 43017 and
565 East Grand River Avenue Suite 101
Brighton, MI 48116
I would like to start off by saying I have never wrote to complain to a corporation, till today.
I went to Tim Hortons in Monroe County Michigan at 404 S Monroe St Monroe Mi. Where I placed a order, pulled forward and gave them a 20.26 for my 8.26 purchase. The cashier immediately asked me to pull forward that they are waiting on my croissant, I then hear a woman yell pull forward! I looked at the girl giving my change back and said who said that? The lady mouthed, "the manager", I said no! She does not talk to me like that!
As I am putting my cash in my purse and the manager comes up with my food and said I was not yelling at you! Ma'ma we are timed and we need you to pull up we were waiting on your order, and I was putting away my change. You do not talk to me like that! She hands me the bag and said I was not yelling at you! (Is there someone else that you were wanting to pull forward??? ) Big Mistake, as I work here in town with over 200 of their customers!
I visited a Tim Hortons on Schoenherr in Warren, MI last night.
While there I witnessed an outburst from an authoritative figure. she was yelling so loud I turned and became concerned. She abruptly threw something in the garbage while yelling at an employee who couldn't get it right. He in turned ran away and tucked behind an item to get away from her. She then kept yelling, enraged, charged his way to show him how to scoop ice cream. it was sad, upsetting, and unprofessional to say the least.
Luckily he didn't charge back at her that would have been a mess then I would have called the cops.
I just wanted you to know.
To Whom this may concern:
Tim Horton's is discriminating against people who do not have cell phones and are unable to play "roll up the rim." However you are not rolling up any rim but scanning your phone. It has been brought to my attention that many of my friends are also unable to play this game. It was always fun to be with friends and roll up the rim to see what you won on a cup but now I plus many are not able to do this. Please bring back the original "roll up the rim" on cups.
Many seniors get together to enjoy a coffee and have a chat and they are not on their phones because they either don't have them or enjoy having a conversation with people. Cell phones are a necessity in an emergency but they are destroying the way people interact and are also destroying the trust that people have in Tim's after the fisaco with the winners at the beginning of the contest.
Dear Tim Horton's Customer Service Team,
I am writing to bring to your attention the unsatisfactory conditions at your 3838 Cote Vertu branch. I have been a loyal customer of Tim Horton's for many years and have always enjoyed the quality of service and cleanliness at your establishments. However, my recent experience at this location has left me deeply disappointed. The branch was visibly dirty, with tables and floors covered in crumbs and stains, and the corner seating with sofa like set which covers are torn out for ages and never replaced. This not only creates an unappealing atmosphere but is also unhygienic for customers. Additionally, I witnessed an employee cleaning with a strong-smelling acid, which made the air unpleasant and caused some customers to leave the premises. This is not the level of service that I expect from a reputable brand like Tim Horton's. Customers should feel comfortable and safe when visiting your locations, and this experience left me feeling the opposite. I urge you to take immediate action to address the cleanliness and maintenance issues at your 3838 Cote Vertu branch. Customers should not be compelled to leave due to the use of harsh chemicals and unpleasant odors. I hope that you will take this matter seriously and implement measures to improve the conditions at this location. Thank you for your attention to this matter. Sincerely,
Dear Tim Horton's Customer Service Team,
I am writing to express my dissatisfaction with the condition of your 3838 Cote Vertu branch. As a longtime customer of Tim Horton's, I have always appreciated the quality of service and cleanliness of your establishments. However, my recent experience at this location was far from satisfactory.
Upon visiting the branch, I noticed that the tables and floors were covered in crumbs and stains, and the corner seating area's sofa-like set covers were torn and in a state of disrepair. These conditions not only create an unappealing atmosphere, but they are also unhygienic for customers. Moreover, an employee was cleaning with a strong-smelling acid that made the air unpleasant, causing some customers to leave.
As a customer, I expect a high level of service from a reputable brand like Tim Horton's. Customers should feel comfortable and safe when visiting your locations, and this experience left me feeling the opposite.
Therefore, I urge you to take immediate action to address the cleanliness and maintenance issues at your 3838 Cote Vertu branch. Customers should not feel compelled to leave due to the use of harsh chemicals and unpleasant odors. I hope that you will take this matter seriously and implement measures to improve the conditions at this location.
Thank you for your attention to this matter.
Manager at Tim Hortons in Southfield. Are thee absolute worst? Asked for decaf. Was given caffeinated. The manager got upset because I called her out.
Said do you want the coffee or not? I said I can not drink this.
She was just
Horrible. Then u asked for corporate info. She says we are a franchise. I asked her what does that mean? She then said.
We don’t have corporate.
So unprofessional. I’ll post this everywhere. She was so nasty. Even nasty to staff. Yelling the whole time I was there.
Worst place to work for. Very unprofessional. Managers are trash. Telling customers there’s no customer service number Owners do not care about complaints made by employees.
I know you must be terribly embarrassed that several customers won a $10,000.00 roll up the rim prize and what is NOT surprising is that you did not make good on this offer. I was in the hospitality industry for over45 years .What is an absolute is this. The customer is ALWAYS right. Quality customer service is first and whatever it takes to give your guests the very best experience is what should happen. Even if there was a glitch in the system,you still should make good of your word. A $50.00 gift card is just not acceptable and for a company that has a net worth of over FOUR BILLION DOLLARS it would make sense to honour these winners as you would be able to write this off as an expense. By the way…I am not a Tim Horton’s customer but you people need to do the right thing.
Yours in Hospitality,
Just to let you know my family and co-workers will be getting our coffee from McDonald's from now on because of the sleazy move you pulled on that poor woman we saw on the news today. You screwed up! So stop making excuses and give her the money! This is going to cost you more in lost sales! Fools.