Reach Out To Tim Hortons Corporate Office – Review and Complaints 

As a former resident of Michigan where I could find Tim Hortons on about every corner I now live in Kentucky you all need to open up more Tim Hortons in Kentucky

Attn. Tim Hortons Headquarters – Arrived back from Canada, and wanted a coffee. Approached the driver thru asked do they take Canadian money, she said yes. I ordered and drove to the pickup window. Gave her my money and after 10 minutes a person named Taylor threw my change at me for no reason, other than to say don’t ever bring Canadian money here again. I asked for a receipt he gave me a receipt that was not mine. I parked and went in wanting my receipt he again proceeded to be loud and very nasty. I did not get loud. He then said he would not give me a receipt. Shame on This kind of attitude. From what I have just read same person seems to be in the wrong line of work. Will never go to Marysville Tim Horton, sad the other workers have to be treated I’m sure with his nasty behavior. If he is this way about working and throwing things how is he handling food that is ordered? 👎👎👎

terrible choices: why doesn’t tim horton sell jelly doughnuts your selection is terrible

Dear Tim Horton’s Customer Service Team, I am writing to bring to your attention the unsatisfactory conditions at your 3838 Cote Vertu branch. I have been a loyal customer of Tim Horton’s for many years and have always enjoyed the quality of service and cleanliness at your establishments. However, my recent experience at this location has left me deeply disappointed. The branch was visibly dirty, with tables and floors covered in crumbs and stains, and the corner seating with sofa like set which covers are torn out for ages and never replaced. This not only creates an unappealing atmosphere but is also unhygienic for customers. Additionally, I witnessed an employee cleaning with a strong-smelling acid, which made the air unpleasant and caused some customers to leave the premises. This is not the level of service that I expect from a reputable brand like Tim Horton’s. Customers should feel comfortable and safe when visiting your locations, and this experience left me feeling the opposite. I urge you to take immediate action to address the cleanliness and maintenance issues at your 3838 Cote Vertu branch. Customers should not be compelled to leave due to the use of harsh chemicals and unpleasant odors. I hope that you will take this matter seriously and implement measures to improve the conditions at this location. Thank you for your attention to this matter. Sincerely,

Good morning, I would like to start off by saying I have never written to complain to a corporation, till today. I went to Tim Hortons in Monroe County Michigan at 404 S Monroe St Monroe Mi. Where I placed an order, pulled forward, and gave them a 20.26 for my 8.26 purchase. The cashier immediately asked me to pull forward that they are waiting on my croissant, I then hear a woman yell pull forward! I looked at the girl giving my change back and said who said that? The lady mouthed, “The manager”, I said no! She does not talk to me like that! As I am putting my cash in my purse and the manager comes up with my food and said I was not yelling at you! Ma’am we are timed and we need you to pull up we were waiting on your order, and I was putting away my change. You do not talk to me like that! She hands me the bag and said I was not yelling at you! (Is there someone else that you were wanting to pull forward??? ) Big Mistake, as I work here in town with over 200 of their customers!