Tim Hortons corporate office headquarters information is connected to the Tim Hortons brand in Canada and its parent company, Restaurant Brands International. People often search for the Tim Hortons corporate office when they need the Tim Hortons headquarters address, Tim Hortons corporate number, Tim Hortons corporate phone number, Tim Hortons head office phone number, Tim Hortons main office, customer service, Guest Care, app support, Tims Rewards help, gift card support, restaurant complaint escalation, franchise information, executive contact information, parent-company details, legal correspondence, or help with unresolved food, coffee, mobile order, app, reward, gift card, drive-thru, employee, franchise, store, refund, or customer-service complaints. Tim Hortons’ current public Help Centre lists 130 King St. W, 3rd Floor, Toronto, ON, M5X 1K6, and Guest Services can be reached at 1-888-601-1616.
Tim Hortons Corporate Office and Headquarters Contact Information
- Company: Tim Hortons
- Parent Company: Restaurant Brands International Inc.
- Tim Hortons Head Office – Brand / Help Centre Address: 130 King St. W, 3rd Floor, Toronto, ON, M5X 1K6, Canada
- Parent Company Principal Executive Office: Restaurant Brands International, 5707 Waterford District Drive, Miami, FL 33126, USA
- Older / Investor-Related RBI Address Sometimes Shown: 5707 Blue Lagoon Drive, Miami, FL 33126, USA
- Older Tim Hortons Canada Office Address Sometimes Shown: 874 Sinclair Road, Oakville, ON L6K 2Y1, Canada
- Tim Hortons Guest Services Phone Number: 1-888-601-1616
- RBI Corporate Phone Number: 1-305-378-3000
- President, Tim Hortons Canada & U.S.: Axel Schwan
- Parent Company CEO: Joshua Kobza
- Founder: Tim Horton
- Founded: 1964
- Public Company / Parent Stock Symbol: Restaurant Brands International trades as QSR on the NYSE and TSX.
- Official Tim Hortons Website: TimHortons.com
- Official Tim Hortons Help Centre: Tim Hortons Help Centre
- Official Tim Hortons Contact Page: Contact Tim Hortons
- Official Tim Hortons Support Topics: Tim Hortons Support
- Official Tim Hortons Store Locator: Find a Tim Hortons
- Official Tim Hortons App: Tim Hortons App
- Official Tim Hortons Rewards: Tims Rewards
- Official Tim Hortons Careers: Tim Hortons Careers
- Official Tim Hortons Franchising: Tim Hortons Franchising
- Official RBI Website: Restaurant Brands International
- Official RBI Contact Page: RBI Contact
- Official RBI Investor Relations: RBI Investor Relations
The Tim Hortons corporate number most customers need is usually the Guest Services number, 1-888-601-1616. The RBI corporate phone number is best treated as a parent-company headquarters contact. For most restaurant, mobile app, Tims Rewards, gift card, mobile order, delivery, refund, food quality, drive-thru, franchise, or customer-service issues, customers should begin with Tim Hortons Guest Care, Digital Support, the restaurant involved, the Tim Hortons app, or the official Help Centre before escalating to corporate correspondence.
Tim Hortons Headquarters Address and Parent Company
Tim Hortons is a Canadian coffee and quick-service restaurant brand owned by Restaurant Brands International. Tim Hortons’ current public Help Centre lists 130 King St. W, 3rd Floor, Toronto, ON, M5X 1K6. Restaurant Brands International lists its principal executive office in Miami, Florida. This distinction matters because many people search for Tim Hortons corporate office, Tim Hortons corporate headquarters, Tim Hortons head office, Tim Hortons main office, Tim Horton headquarters, Tim Hortons corporate number, and Tim Hortons corporate phone number expecting one single address.
Older pages and directories may still show Oakville, Ontario, or Blue Lagoon Drive in Miami. The Oakville information appears to be a legacy Tim Hortons Canada office reference, while Blue Lagoon has been used by RBI for parent-company and investor-related correspondence. For the most current Tim Hortons guest-care route, use the official Tim Hortons Help Centre. For RBI investor or parent-company questions, use Restaurant Brands International’s official investor-relations and contact pages.
Tim Hortons Corporate Office vs. Tim Hortons Customer Service
The Tim Hortons corporate office or head office is generally used for brand-level matters, parent-company questions, legal correspondence, franchise inquiries, media, investor relations, executive-level concerns, and high-level unresolved complaints. Most customer issues should start with the restaurant involved, Guest Care, Digital Support, the Tim Hortons app, or the Help Centre.
Tim Hortons support may ask for your restaurant location, visit date, approximate time, receipt, mobile order number, delivery order number, app account email, Tims Rewards account, gift card details, screenshots, prior support case number, or a short description of the issue. Do not post private information such as full gift card numbers, app account details, payment-card information, home addresses, phone numbers, emails, employee personal information, or screenshots containing private data in public comment sections.
Choose the Correct Tim Hortons Support Route
- Restaurant visit complaint: Use Tim Hortons Guest Care or contact the restaurant involved with the location, visit date, and receipt details.
- Food, beverage, coffee, or order accuracy issue: Start with the restaurant involved and then contact Guest Care if the issue is not resolved.
- Tim Hortons app issue: Use Digital Support for app login, payment, Scan & Pay, mobile orders, rewards, or account problems.
- Tims Rewards issue: Use the Help Centre or Digital Support for missing points, offers, rewards redemption, or account-linking problems.
- Gift card issue: Use Tim Hortons support and keep full gift card numbers private.
- Delivery order issue: Use the delivery platform or Tim Hortons support depending on where the order was placed.
- Drive-thru complaint: Note the restaurant location, time, receipt number, and order details before contacting Guest Care.
- Franchise inquiry: Use Tim Hortons’ official franchising page.
- Careers or employee issue: Use Tim Hortons Careers or the restaurant/employer contact tied to the job posting.
- Corporate-level concern: Contact Tim Hortons or RBI corporate offices after Guest Care, Digital Support, restaurant management, or account-specific routes have been attempted.
What to Have Before Contacting Tim Hortons Corporate Office
- Your full name and contact information
- Tim Hortons restaurant location involved
- Visit date and approximate time
- Receipt, order number, mobile order number, delivery order number, or app transaction record, but not in public comments
- Food, beverage, coffee, bakery item, sandwich, wrap, or menu item involved
- Tims Rewards account details, but only through official support channels
- Gift card details, but only through official support channels
- Photos of incorrect, missing, damaged, or unsafe items, with private information removed
- Names of restaurant managers or support representatives previously contacted, if appropriate
- Case number, email thread, app support message, call notes, or written response from Tim Hortons
- A short timeline and the specific resolution you are requesting
Do not post private information in public reviews or comment sections. Avoid sharing order numbers, full gift card numbers, app account details, payment-card information, addresses, phone numbers, email addresses, employee personal information, private workplace details, or screenshots containing private data.
How to Escalate a Tim Hortons Complaint
Start with the restaurant involved when the complaint is tied to a specific visit, drive-thru order, food item, drink, staff interaction, store cleanliness, refund request, or order mistake. Ask for the restaurant manager or manager on duty if the issue happened at a specific location.
If the restaurant does not resolve the issue, contact Tim Hortons Guest Care at 1-888-601-1616 or use the official Help Centre contact route. Provide the restaurant location, receipt details, order information, app details if relevant, support history, and the specific resolution you are requesting.
If the matter remains unresolved after restaurant management, Guest Care, Digital Support, or account-specific support has been attempted, you may use corporate correspondence. Tim Hortons brand correspondence is connected to its Canadian head-office presence, while parent-company matters may be directed through Restaurant Brands International. Corporate correspondence is best used for unresolved or higher-level issues after normal customer support routes have been attempted.
Common Reasons Customers Contact Tim Hortons Corporate Office
- Finding the Tim Hortons corporate office or headquarters address
- Looking for the Tim Hortons corporate number or head office phone number
- Trying to contact Tim Hortons customer service or Guest Care
- Restaurant complaints involving food quality, coffee quality, drive-thru service, cleanliness, or staff behavior
- Mobile app, account login, payment, Scan & Pay, or mobile order issues
- Tims Rewards missing points, reward redemption, offers, or account problems
- Gift card balance, missing funds, reload, transfer, or redemption issues
- Refunds, incorrect charges, canceled orders, missing items, or delivery-order disputes
- Franchise, career, media, investor, privacy, legal, or parent-company questions
- Escalation for unresolved restaurant, customer-service, or app-support complaints
Tim Hortons Restaurant, Food, Coffee, and Drive-Thru Complaints
Restaurant complaints may involve coffee quality, incorrect orders, missing items, cold food, food preparation, bakery items, wait times, drive-thru service, restaurant cleanliness, employee behavior, manager response, or inconsistent service between locations. Because restaurant-level issues are usually location-specific, the restaurant involved is often the best first escalation point.
When contacting Guest Care, include the restaurant address, visit date, approximate time, receipt information, menu items, and a short explanation of what happened. If you have photos, remove private information before sharing them. Avoid naming individual employees publicly unless Tim Hortons asks for details through an official support route.
Tim Hortons App, Tims Rewards, Mobile Order, and Gift Card Complaints
Digital complaints may involve app login, mobile order failures, Scan & Pay, payment errors, missing rewards, missing points, reward redemption, offers, gift card balance, gift card reloads, transfers, or account access. Tim Hortons directs app, website, rewards, and gift card questions through Digital Support.
If the complaint involves payment or rewards, keep your app account email, order confirmation, transaction date, reward offer, gift card details, and screenshots ready. Share those details only through official Tim Hortons support channels. Do not post full gift card numbers, payment details, app account emails, or screenshots with private data in public comments.
Tim Hortons Delivery, Refund, and Order Issue Complaints
Delivery complaints may involve missing items, wrong items, cold food, delivery timing, order cancellation, refunds, or confusion over whether Tim Hortons or a third-party delivery platform should handle the issue. Start with the platform or app where the order was placed, then contact Tim Hortons support if the issue is tied to restaurant preparation or app ordering.
Refund complaints should include the order number, receipt, restaurant location, payment method used, and support history. If the order was placed through a third-party delivery service, keep that platform’s order ID and support response as well.
Tim Hortons Franchise, Careers, and Parent Company Questions
Tim Hortons franchise inquiries should use the official Tim Hortons franchising page. Restaurant job questions should use Tim Hortons Careers or the specific restaurant employer listed in the job posting. Investor relations and parent-company questions should be routed through Restaurant Brands International.
Tim Hortons is part of RBI, which also owns Burger King, Popeyes, and Firehouse Subs. Some corporate matters may be handled by the Tim Hortons brand team, while investor relations, public-company information, and parent-company corporate governance are handled by RBI.
Tim Hortons Reviews and Complaints
Tim Hortons reviews vary by country, restaurant location, franchise operator, time of day, menu item, drive-thru volume, app experience, and support route. Positive reviews often mention coffee, breakfast sandwiches, donuts, Timbits, convenience, drive-thru access, rewards, and local restaurant service. Complaints often involve order accuracy, food quality, coffee consistency, app errors, missing rewards, gift card problems, drive-thru delays, refund issues, employee behavior, and difficulty reaching the correct complaint route.
If you leave a Tim Hortons review below, include the restaurant location, visit date, issue type, support route used, whether the issue involved Guest Care, corporate office, restaurant management, app support, rewards, gift cards, mobile orders, drive-thru service, delivery, refunds, or customer service, and whether the complaint was resolved. Do not include private order, payment, app account, gift card, address, phone, email, employee, or personal information in a public comment.
Scam and Fake Tim Hortons Support Warning
When searching for Tim Hortons customer service, Tim Hortons corporate office, Tim Hortons headquarters, Tim Hortons corporate number, Tim Hortons corporate phone number, Tims Rewards help, gift card support, app support, refunds, or restaurant complaint escalation, make sure you are using official TimHortons.com pages, the Tim Hortons Help Centre, the Tim Hortons app, official restaurant locator pages, or trusted corporate-office resources.
Be cautious with fake Tim Hortons gift card offers, fake survey rewards, fake app support messages, fake refund emails, fake job postings, fake contest messages, fake social media pages, and third-party pages asking for payment or private information before providing support. Do not provide passwords, one-time passcodes, full payment-card numbers, bank login details, gift card numbers, wire transfers, remote access, identity documents, or private app account records to anyone who contacts you unexpectedly claiming to represent Tim Hortons, Tims Rewards, a refund department, a gift card department, a contest department, or customer service.
Tim Hortons Competitors and Related Corporate Office Pages
Customers researching Tim Hortons corporate office information may also compare related coffee, quick-service restaurant, and parent-company corporate office pages, including Starbucks Corporate Office, Dunkin Corporate Office, McDonald’s Corporate Office, Burger King Corporate Office, Popeyes Corporate Office, Firehouse Subs Corporate Office, and Restaurant Brands International Corporate Office. These companies may have similar complaint categories involving restaurant service, mobile apps, rewards, gift cards, online orders, delivery, refunds, food quality, drive-thru service, and customer-service escalation.
Related Resources
- Official Tim Hortons Website
- Tim Hortons Help Centre
- Contact Tim Hortons
- Tim Hortons Support Topics
- Tim Hortons Store Locator
- Tim Hortons App
- Tims Rewards
- Tim Hortons Careers
- Tim Hortons Franchising
- Restaurant Brands International
- RBI Contact
- RBI Investor Relations
- Starbucks Corporate Office
- Dunkin Corporate Office
- McDonald’s Corporate Office
- Burger King Corporate Office
- Popeyes Corporate Office
Frequently Asked Questions About Tim Hortons Corporate Office
Where is Tim Hortons headquarters?
Tim Hortons is headquartered in Canada. Tim Hortons’ public Help Centre lists 130 King St. W, 3rd Floor, Toronto, ON, M5X 1K6.
What is the Tim Hortons corporate office address?
For current Tim Hortons brand and Help Centre information, use 130 King St. W, 3rd Floor, Toronto, ON, M5X 1K6. For parent-company matters, Restaurant Brands International lists its principal executive office in Miami, Florida.
What is the Tim Hortons corporate number?
The Tim Hortons Guest Services phone number is 1-888-601-1616. Parent-company corporate matters may be routed through Restaurant Brands International.
What is the Tim Hortons head office phone number?
Tim Hortons Guest Services can be reached at 1-888-601-1616. The RBI corporate phone number listed in its public filings is 1-305-378-3000.
Is Tim Hortons owned by Restaurant Brands International?
Yes. Tim Hortons is owned by Restaurant Brands International, the parent company that also owns Burger King, Popeyes, and Firehouse Subs.
Who is the president of Tim Hortons Canada and U.S.?
Axel Schwan is President, Tim Hortons Canada & U.S.
Is Tim Hortons publicly traded?
Tim Hortons is not separately publicly traded. Its parent company, Restaurant Brands International, trades under the symbol QSR on the New York Stock Exchange and Toronto Stock Exchange.
How do I contact Tim Hortons customer service?
Use the Tim Hortons Help Centre, Digital Support, Restaurant Services / Guest Care, or call Guest Services at 1-888-601-1616.
How do I file a complaint with Tim Hortons?
Start with the restaurant involved if the complaint is about a specific visit. If the issue is not resolved, contact Tim Hortons Guest Care or Digital Support through the Help Centre. Keep the restaurant location, receipt, visit date, app order details, support history, and requested resolution.
Should I contact Tim Hortons corporate office about a mobile order or rewards problem?
Start with Tim Hortons Digital Support because mobile orders, app payment issues, Tims Rewards, gift cards, account access, and app errors usually require account-specific review. Corporate correspondence is better suited for unresolved or higher-level issues after normal support routes have been attempted.
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CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, complaint-route, and review information for major companies, restaurants, retailers, travel companies, financial institutions, insurance companies, healthcare providers, and service providers. This page is designed to help readers identify the correct Tim Hortons corporate office, head office, Guest Care, Digital Support, app, rewards, gift card, franchise, parent-company, or complaint route before escalating a concern.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Tim Hortons, TimHortons.com, The TDL Group Corp., Restaurant Brands International, RBI, Burger King, Popeyes, Firehouse Subs, any Tim Hortons restaurant, any franchisee, any employee, any delivery platform, any payment processor, any gift card provider, any app provider, or any customer-service representative. This page is for informational purposes only. Corporate details, addresses, phone numbers, support routes, app features, rewards terms, gift card rules, delivery policies, restaurant policies, franchise information, investor details, menu availability, pricing, promotions, and complaint processes may change over time. For official help with a Tim Hortons restaurant visit, mobile order, app account, Tims Rewards account, gift card, refund, delivery order, franchise inquiry, or customer-service concern, visit TimHortons.com or contact Tim Hortons through official channels.
Share Your Experience
Have you contacted Tim Hortons corporate office, Tim Hortons Guest Care, Digital Support, a Tim Hortons restaurant, restaurant management, the Tim Hortons app team, Tims Rewards support, gift card support, delivery support, franchising, Restaurant Brands International, or another Tim Hortons department about a food order, coffee complaint, drive-thru issue, app problem, mobile order, refund, missing item, gift card issue, rewards problem, employee interaction, franchise question, or customer-service complaint? Share your experience below.
Helpful reviews include the restaurant location or order type, issue type, support route used, how long it took to receive a response, and whether the complaint was resolved. Please do not post private information such as order numbers, receipt numbers, payment information, gift card numbers, app account details, Tims Rewards account details, addresses, phone numbers, email addresses, employee personal information, or screenshots containing private data.