Wingstop Corporate Office Headquarters HQ

Me and my wife went to a new wingstop in fillmore calif. There is no system in ordering at the counter at all. You have to ask customers who is next!!! While we were there a customer who ha pre-ordered their food comes in and fids out that it not even been started, My wife and I had enough and left and I douby I will ever return. Who in hell does your store lay out??? You have so much wasted space, if all of your store are like this one you are losing revenue. I was so disappointed in our first and last visit from me unless i see a drastic change in your company. Inflation is at a all time 40 year high and so are your prices too. Chicken is one of the lowest cost meats and you are taking people to the cleaners. With the constant high prices oof gas steadily increasing you should be lowering your prices. What is netter sell in volume at a reasonable price or to sell far lesser amount at a higher price??? You do not know me from a hole in the wall but if I was not concerned I would not write this lengthy comments. Like I said before the layout or floor plans of your stores is ridiculous and wasted money making space.I use to design T-Shirt stores in malls and one store particular 200 square feet brought in $65,000.00 in less than 30 days. The rent was over $4,000.00 monthly in 1979. I just cannot see how your company can continue to operate from what I have seen and be a lasting business. Respectfully Yours R.J. Betters

This Wingstop In Fountain, Colorado are throwing there trash and leaving alot of the food that they didn't put in the trash all over the ground. They have added to the trash problem. They need to clean it up. There is trash from them all over. Its makes this area look like a gargage dump. Please tell them to clean it up

I went to Wingstop #1594 Beaumont TX. The lady that took my order and payment also fixed my veggie sticks. She picked them up with her hands and wrapped them up. She did not wash her hands first. I had to through half of my order away. I was upset. I paid $11.14 for lunch and had to through food away. I also witnessed the cook wrapping veggie sticks with his bare hands. This is nasty.

October 19, 2019

Wing stop at 21134 US-281, San Antonio, TX 78258, USA

This is the 2nd attempt to order service from Wing Stop, and on both attempts, I have not received any items. Tonight I placed a large order for myself and a few coworkers in through Door Dash at 10:30PM (almost an hour in a half before closing), I was contacted at 11:27 (30 minutes before closing) by a door dasher and informed that he was told by Wing Stop that my order had been given to another dasher and that after waiting 30 minutes, he was just notified by staff that the order was being remade. He told me that after the order is completed that he would be on the way to deliver the food to my location. After waiting for almost 30 more minutes I was contacted by another individual working with Door Dash who was calling to "verify" that my order has been received. I informed the individual that I had NOT received my order. He informed me that the order may have to be cancelled because it was almost closing time and Wing Stop may no longer serving food and the order may have to be cancelled. I informed him of the conversation that I had with the previous door dasher who informed me that he was already at the location waiting for the food, (but Wing Stop isn’t making food for anyone), and if that is the case why would the order have to be cancelled?
The first attempt to order online I was having issues having issues having a large order for my coworkers and myself processed, so I called the store directly and asked if it was too late to have an order delivered? I was basically told that they’re getting ready to close and if I used Door Dash, they probably won’t get there in time. So, of course…no services were provided there either. Wing Stop offers delivery services but apparently employees don’t like to work during business hours, and if that’s the case, then why are they working here? Oh, that’s right, the only work they enjoy doing is the when it involves the employees leaving work as soon as possible!
It seems as though that customers who use your online ordering services be it directly through Wing Stop or through a delivery service such as Door Dash are not valued the same as in store customers, because if a customer is at the physical location and picking up an order, you would not discontinue to service the customer (after the order has already been placed and paid for) and tell them that they are no longer cooking. The order would be completed and said services provided. This is beyond ridiculous! These companies are supposed to provide at least a little customer service but I have yet to witness that at all. I don’t know who is to blame and more than likely each party will be pointing the finger at the other party I’m sure, but what I do know is that I will most definitely take my business to another provider and I will also be sharing my experiences on Social Media outlets and of course Good Ole Door Dash.

Thank you. for reading because I can’t thank anyone for services….