Electrolux Corporate Office Headquarters 

After getting no help from customer support, I sent a letter to Electrolux Headquarters on June 26th regarding a large scratch on my range top. I still have not used the appliance and I am waiting for some resolution from your company. To date, I have received no further communication from Electrolux on this matter.

Electrolux, Waiting for a refund. I would have rating “0” if I was given the choice. I have called “Customer Service” five times asking for my $57.23 refund for a FRIGCOMBO7 bundle pack (water filter, air filter and produce keeper filter), that I purchased on 08-23-24 and have never received. I called on 10-11-24, 10-28-24, called again on 10-28-24 because the first person hung up on me because I wanted to talk to a supervisor and she would not let me), 11-25-24 and again today, 12-02-24. I received an email on 11-04-24 stating I would receive my refund in 7 – 10 business days. Nope did not receive refund. That’s why I called back on 11-25-24 and was told I would get my refund in 24 – 48 hours. Nope did not receive! Called again today on 12-02-24 and was put on hold for 27 minutes! I hung up! I cannot believe this company can’t or won’t process my refund!!!

Electrolux, Refrigerator. Worst company you’ll buy products from if you have problems all customer service is over seas and they don’t understand enough to help you and it’s impossible to get in touch with someone that will help I’ve been trying to get someone to fix a refrigerator that I bought and it only lasted 3 months and have had 6 scheduled repairs and no one ever shows up do not buy there products you’ll regret it

Electrolux, I bought a Frigidaire/Electrolux Air Conditioner in 6/23. It worked fine during the summer of 2023. In 2024 when I started using it again, it wouldn’t cool. Since it was still under warranty, I was sent a replacement unit. That worked for a week. I had bought a warranty from Electrolux before it died, and called them to repair or replace it. I filled out all paperwork and was assured that they received it and everything was complete. Four months later, I am still waiting for reimbursement. I’ve asked them to send a repair person, or let me exchange it at the store I bought it at, and they won’t do either. They keep promising I’ll get reimbursed with a Visa card that never arrives. And when I ask what the delay is I’m told it is being “processed by the back office”. I’m convince the warrant is a scam and advise everyone Don’t buy a Frigidaire or Electrolux product.

Electrolux, Frigidaire, defective refrigerator. We purchased a Frigidaire refrigerator April 29 2024. The unit had to be serviced only 4 months and it has developed water leaks in several areas. I will give the customer service rep I spoke with some kudos he had a service company out in a few days and on a holiday weekend. However the technician showed up and diagnosed the following issues: 1.Leaks in the inlet & outlet lines, 2.Leak in the manifold,, 3.Leaking water valve. 4.Defect in the filter housing. We were told it will take ten days to receive the necessary parts to make the repairs. We find this unacceptable. We will now be inconvenienced for at least two weeks. I guess that isn’t so bad considering some of the other reviews I have seen. We are extremely disappointed in our choice of brand of refrigerator. We thought Frigidaire was a reliable product considering they have over a hundred year history and reputation in the refrigeration and A/C industries.