Reach Frigidaire Corporate Office 

Recent Refrigerator Purchase Very Unhappy Customer! We recently purchased a Gallery refrigerator for our kitchen remodel. Within 2 weeks of using it and for no reason the display panel lit up with all the lights and the entire thing is frozen !! We tried unplugging it and ended up calling for a repair technician…we were told the technician will not arrive until 4/24 at the soonest….this is unacceptable as we can no longer get water or ice or control the refrigerator.

We would like this escalated ASAP and expect a response quickly or will raise this higher to get a better resolution! Please advise:

1) What actions you will take to get this resolved right away

2) What will be done to compensate us for this situation…a refund is expected as obviously we purchased a lemon!! We will never buy an appliance from Frigidaire nor recommend any of your products to friends/family.

Recently had a chance to revisit my 85 y/o Godmother. Noticed the entire house was remaining cool on a hot summer day, with only a single wall unit. As an experienced handyman, I was shocked to see a vintage Frigidaire unit blasting out cold air. I asked how often she had the unit serviced. Her words: “I moved here in 1973 (came with the house), and never had anything done… Absolutely nothing, except to turn it on whenever I need cold air.” I pushed for a different response based on my knowledge of a/c systems with no luck. She is a retired restaurant owner who maintains records for everything. Verdict: She’s never serviced the unit, and it’s still doing the job. I know she’s gearing for a more energy-efficient upgrade, so I’m confident she’ll appreciate that I’ll likely be going with another Frigidaire (a mini-split system) to keep the love affair going.

Don’t spend your money on Frigidaire!! Bought a refrigerator last summer, less than a year old. It stopped working so we contacted Lowe’s where we bought it and they refused to help. We contacted Frigidaire who scheduled a technician to repair it and we had to wait 2 weeks for that! When they came to repair they said they didn’t have the part and needed to order, which was another 2 weeks. They came with part and installed, then realized that wasn’t the problem! We told Frigidaire to replace their garbage product and they keep insisting on sending technicians that can’t fix it. We’re going on over a month without a refrigerator! I had to go purchase a mini fridge just to get by. This is ABSOLUTELY unacceptable business! I highly recommend everyone avoid these products!

We received a flyer in the mail, with an order form and envelope. We ordered the filter pack by mail and sent a check. Our check cleared 3 weeks ago but nobody can tell us where our order is. I’ve already notified USPS about the fraud and am completing a complaint for the state Attorney General.

ZERO STARS!

We have a Frigidaire Gallery refrigerator that is leaking and has destroyed our hardwood floor. Frigidaire has been unwilling to get anyone to help. They have twice set up service calls and the company (supposedly) contacted has not shown up or called. They provided us with a FALSE order number. Customer service reps do not listen and, in fact, are likely not in the United States (based upon language challenges).

ZERO STARS should be an option for an overall rating.

Frigidaire is a HORRIBLE company with inferior products and inferior-to-nonexistent customer service. I recommend no one purchase Frigidaire items of any kind.