Reach Frigidaire Corporate Office 

Frigidaire, Horrible Refrigerator. Model: Frigidaire grfs2853af5. You cannot fill this refrigerator with food. If you do, it will begin to freeze everything towards the back and in the drawers. I have downloaded the manual and done trouble shooting. Why do I have to take a refrigerator that is less than one year old apart to clear the ice just because I have food in it? I have nothing in front of the air vents. Not only does it constantly produce ice in my refrigerator and freeze everything in the back (wasting my food), there is constantly water on the top of the freezer drawer. I guess that is because I use the freezer to store food, also. Service came out once and said the doors were not installed correctly. We paid the distributor to deliver and install it.

Frigidaire, Our refrigerator was purchased in December 2023 that same week it quit working once it was delivered and installed we called a service tech. The service tech came that next week and ordered a part but never came back or called that the part was in and installed it he was a no-show. The fridge started intermittently working after that and as of a month ago it quit working all together I called a service tech again and they came out to look at the machine and order a new part last week the tech came back to install the part and when he installed it it did not fix the issue he called the master technician while he was on site and received a Frigidaire claim number he stated that he was not able to fix this machine and it would need to be either replaced or refunded it was inside the fridge and not a part that was able to fix. I waited until the following week and we still had not heard anything from Frigidaire customer service in regards to replacing our broken refrigerator. I called customer service and the rep stated that There were no notes in the claim from the technician and that they would need to send out another repair man to call a master technician to stay the same thing he stated I said this was unacceptable and that this was something that should be handled between Frigidaire and the service technician we have already taken off three days of work in our fridge has not worked for over the eight months this is unacceptable for customer service. We are very dissatisfied with Frigidaire and their assistance. I asked to speak to a manager and the rep told me that he would say the same thing but would transfer me over I waited for 20 minutes on the line and he said the manager would not be available for an hour and left a note for a manager to call me back within an hour it has now been three days and I have not heard a single word from Frigidaire or your manager. This is completely unacceptable I want this resolved as soon as possible. It’s obvious we were given a fridge that is that is broken from the get-go and a manufacture defect that should not be my problem to continue taking days off of work for text to come out to state the same issue when we’ve already had three techs visit Refrigerator Purchase Very Unhappy Customer! After at least 7 or 8 different chats on different days and hours and hours on the chat we received a (Return Authorization) RA # 87420327 and were told to go to Lowes to get a replacement. Lowes ordered a replacement on 8/9/24 and it was delivered and installed on 8/23/24. It has now been 2 weeks of using it and for no reason the display panel lit up with an ER CE error message and then kept beeping all night and now all the lights and the entire thing is frozen!! We tried unplugging it per another chat from the rep on 9/12/24 and still nothing works. Now we need to call in a service repair. We would like this escalated ASAP and expect a response quickly or will raise this higher to get a better resolution! Please advise: 1) What actions you will take to get this resolved right away? 2) What will be done to compensate us for this situation…a refund is expected as obviously we purchased a lemon and got a lemon replacement as well!! We will never buy an appliance from Frigidaire nor recommend any of your products to friends/family.

Frigidaire, problem with my stove. Attempted several routes to contact anyone at Frigidaire. Have had a problem with stove. Local technician has been working hard to correct, but seems Frigidaire can help with this Defect. The problem has been going on over three weeks now, but persists no matter what is done The unit is less than four years old. One would think by now there would be stability and knowledge on corporate end to correct. This may not be the correct forum to present this situation, but to quote “At Frigidaire, we are committed to getting you a quick and effective solution.” Might need to change that.

Recent Refrigerator Purchase Very Unhappy Customer! We recently purchased a Gallery refrigerator for our kitchen remodel. Within 2 weeks of using it and for no reason the display panel lit up with all the lights and the entire thing is frozen !! We tried unplugging it and ended up calling for a repair technician…we were told the technician will not arrive until 4/24 at the soonest….this is unacceptable as we can no longer get water or ice or control the refrigerator.

We would like this escalated ASAP and expect a response quickly or will raise this higher to get a better resolution! Please advise:

1) What actions you will take to get this resolved right away

2) What will be done to compensate us for this situation…a refund is expected as obviously we purchased a lemon!! We will never buy an appliance from Frigidaire nor recommend any of your products to friends/family.

Recently had a chance to revisit my 85 y/o Godmother. Noticed the entire house was remaining cool on a hot summer day, with only a single wall unit. As an experienced handyman, I was shocked to see a vintage Frigidaire unit blasting out cold air. I asked how often she had the unit serviced. Her words: “I moved here in 1973 (came with the house), and never had anything done… Absolutely nothing, except to turn it on whenever I need cold air.” I pushed for a different response based on my knowledge of a/c systems with no luck. She is a retired restaurant owner who maintains records for everything. Verdict: She’s never serviced the unit, and it’s still doing the job. I know she’s gearing for a more energy-efficient upgrade, so I’m confident she’ll appreciate that I’ll likely be going with another Frigidaire (a mini-split system) to keep the love affair going.