Reach Frigidaire Corporate Office 

Recent Refrigerator Purchase Very Unhappy Customer! We recently purchased a Gallery refrigerator for our kitchen remodel. Within 2 weeks of using it and for no reason the display panel lit up with all the lights and the entire thing is frozen !! We tried unplugging it and ended up calling for a repair technician…we were told the technician will not arrive until 4/24 at the soonest….this is unacceptable as we can no longer get water or ice or control the refrigerator.

We would like this escalated ASAP and expect a response quickly or will raise this higher to get a better resolution! Please advise:

1) What actions you will take to get this resolved right away

2) What will be done to compensate us for this situation…a refund is expected as obviously we purchased a lemon!! We will never buy an appliance from Frigidaire nor recommend any of your products to friends/family.

Recently had a chance to revisit my 85 y/o Godmother. Noticed the entire house was remaining cool on a hot summer day, with only a single wall unit. As an experienced handyman, I was shocked to see a vintage Frigidaire unit blasting out cold air. I asked how often she had the unit serviced. Her words: “I moved here in 1973 (came with the house), and never had anything done… Absolutely nothing, except to turn it on whenever I need cold air.” I pushed for a different response based on my knowledge of a/c systems with no luck. She is a retired restaurant owner who maintains records for everything. Verdict: She’s never serviced the unit, and it’s still doing the job. I know she’s gearing for a more energy-efficient upgrade, so I’m confident she’ll appreciate that I’ll likely be going with another Frigidaire (a mini-split system) to keep the love affair going.

Frigidaire, I need real customer service. I was gifted a window A/C and have an issue with parts that do no fit. Tried calling on 3 days, 2+ hrs per day and No one has an answer. So they tell me to call a different number with the same results. Apparently the is no real Customer service !!!

Frigidaire, customer service and stove. I bought an induction stove October 2023. the stove top went out May 28,2024. Customer service is out of the country and all they can do is schedule the repair guy to come out. I will never buy this king of stove again.

Frigidaire, Shocked, Yes shocked! Every time someone opened our new $2300.00 Frigidaire Gallery Series Refrigerator. We were electrically shocked. It was installed professionally Although it was under warranty it took an excessive time to fix. I stated that I have a 5 year old and if they got shocked it was going to be a lot more than a replacement. A new refrigerator came that day. Okay but now this is the replacement and it needs a new defroster thermostat.The quality of Frigidaire products has declined tremendously. I did not have an additional $300 to extend another warranty. The only reason for the 1star ( there is no 0 option). Is for the poor person answering the millions of consumer complaints. I read a few realizing no one will care in the corporation. But maybe more consumers will think before purchasing any Frigidaire product.Feel free to reach out to me I’m sure I’m on file.

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