Motel 6 Corporate Office Headquarters

it was bad people fighting no one in the office had to call PD reserved upstairs 4 months ago got to the hotel and was told it was sold out we stayed there for days only 12 cars were parked there. the motel at Carlsbad east in Carlsbad ca

Motel 6 Costa Mesa Orange County CA
Late Dec 2021 to Early Jan 2022
Multiple issues:
Better Business Bureau will be notified.
Corporate has been notified. And will be contacted again. Further additional action is being considered.
Front desk employee Luis is a liar and is useless. Another employee moved to a different branch just to get away from his bad behavior. Her words "he thinks he is a badass and DNR's customers for nothing." (Do not rent/meaning kicks you out.) He lied to management claiming I cussed him out yet nothing like that ever happened. This location had a faulty ice machine that needed repair multiple times, calling the front office asking when it may be fixed and making clear how inconvenient this made things for customers without fridges who needed to chill specialized medication was too much for this weak minded loser Luis to handle. He never has any real responses and picks his answers from a mental rolodex of smoke screen garbage just to get off the phone. He will hang up the phone on you without reason during a discussion and doesn't care when you state the heater in the room doesn't get beyond luke warm. He always claims no manager is available and won't take a message for mgr to call you back. He tries to control the situation so nobody else knows what's going on and so you can't get anything discussed/improved/accomplished. Per the other employee who left for another branch, The mgr Christine/Christina covers for him so he isn't fired despite her contacting corporate due to a

Luis's corruption and lies and his relationship with mgr. Normally a mgr in a relationship with a subordinate is not allowed for multiple reasons at many jobs.

**Also the landscaping subcontractor doesn't care at all about you or your vehicle parked at the motel. No care or investigation done (would have made sense to compare the height of the dent and large scratch on fender done by the lawnmower handle, but of course not. I measured and everything lined up. Discussion with Police occurred and decision to investigate is on my mind. Everything was in view of the motel video cameras and I politely offered the supervisor of the worker a chance to discuss things. He has a feeble mind as well and doesnt care about anything.
Corporate was told about everything in this post as well as what I thought would be reasonable action: to contact the subcontractor and prompt the potentially guilty worker and possibly change subcontractors. Also to investigate the abnormal amounts of DNRs recorded by "Kid Luis on a Power Trip" hiding behind the front desk. I advised that because of his idiotic and improper decisions he was costing the company money by turning away customers and altering customer opinion of the company. Also I was given no warning about this DNR decision despite the mere ice machine discussion both occurring 1.5 weeks prior AND Eddie telling me on the phone that I can rent another week the following morning (I called ahead to make sure nobody could rent my room out from under me).
Eddie is a good worker at location. He was helpful.

We stayed at the Motel 6 at Sacramento North last night (2-2-21). Very overpriced for what we got. First and worst was that the smoke alarm was beeping so the front desk gave us a new battery. Even after we put that in, it kept beeping. We ended up removing the smoke alarm when we couldn't get it to stop. The bed sheets had a lot of piling and was rough feeling. There was a hole in the back of the bathroom door. The door and the bathroom doors stick. Just think that $99 a night is too much for this room.