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Red Roof Inn, Stayed in Pigeon Forge, TN. Stayed at the Red Roof Inn on Parkway. It was my birthday too! Reserved a Spa Bath Room in advance. Had pictures of the room I reserved on my phone from Priceline with a comfirmation number and description of the room. They also charge a $100 deposit on your card. (not a hold). When we get our room it is not the one we reserved. It did not have a tub at all. Only a shower. When we talked to the manager, he states that he’s not giving me a refund or the room shown reserved because for the price I paid for the room, Priceline must have made a mistake. Told me to get a refund from them. We had to stay. Room smelled awful and was very nasty! When I realized my deposit had not been credited back to my card after two weeks I called them. They told me they kept our deposit for smoking in the room. We Never smoked or did anything in that room except tried to sleep. After checking around I descovered that this is a practice that they seem to do to many people. They figure by the time you realize you have no way to defend yourself from alligations, there is nothing you can do except get taken of more money! We had requested they check our room before we left but was told the inspector was not there right now and he inspects later in the day. This is terrible!! When you try to let corporate know what is happening to help protect their brand from being tarnished, they direct you back to the people who are ripping you off! I will Never Stay At A Red Roof Inn Again! Unless They Resolve My Issues With This Location!! They ruined my birthday weekend with my wife!! Please read reviews before staying at any of the Red Roof Inn Locations. I have learned a lesson.

Red Roof Inn, Rating could not be any lower. This Inn is very bad from the brand. After a horrifying driving experience on I 75 and we saw the Red Roof Inn sign in the distance and worked our way to the Inn. It was very hard to see that the Inn did look somewhat dirty and unkept, but we were exhausted and needed to rest. There were no cars in the parking lot, just a few people and a pit bull dog loitering around some of the rooms at the end of the units. No lights in any of the rooms. I parked my car and noted that the lobby was locked — some hand written signs directing customers to use the ‘after hours window’. The area was filthy and after a few minutes a woman came to the window and asked what I wanted. I asked if the motel was open (I was unsure because of the general condition and the fact there were no cars and no lights in any of ten rooms). She was very hard to understand, partly because of her dialect and my hearing I suppose, but she did indicate my inquiry by saying “ID and Credit Card” and slid the security drawer out. I asked if I should put my card and ID in the drawer. She sort of said something, but not at all clear — I assumed that was what I was suppose to do; therefore I did so and she retracted my Driver’s license and credit card and disappeared. After a short while 5 to 10 minutes she reemerged. While I was waiting I was looking around the small space and noticed the empty and rusted out vending machines, but also a shiny new ATM machine with two young kids loitering over the machine – not really using it just hanging around it. There were hand made signs stating ‘No Refunds’ plaster around as well as ‘Check Out Information. The ‘receptionist’ finally returned without any receipt but the key mare with a room number. I picked it out of then drawer and she did indicate the room was in a direction. After leaving the space I walked down to the room, opened the door and left it open because the only light initially was coming from the outside. It was quite cold outside and inside as well. I used my cell phone’s light to find my way in the room, looking form another light switch and noticed the bulb was out. While inside and trying to find the heater I noticed that the machine was missing knobs and looked like other parts and very rusty. When I made my way to the bathroom I found it’s condition fairly worn and dirty. I decided to ask for another room — so I when back to the “security window” and waited to try and communicate with the receptionist. Again, very hard to understand, but she argued with me about the light, the heater, and the general condition of the room. (I also noted that the door jam to the rooms looked as if they had been pryed open on morthan one occasion) — well the woman did finally traded my key — I walked back to check out the room – when I tried the key it did not work I tried seveal times and no luck. There was someone inside the room with a dog. Probably one of the people hanging out. My wife was waiting in the car and when I returned she demanded we leave. She was sure there was several other people starting to hang out that may have been engaged in perhaps nefarious activities. I left and found another motel. I did not go back to deal with the receptionist any more because there were more of these people just milling around. This seemed very unsafe. When I did have the time

to gather my thoughts I decided to call Red Roof Inn and register a complaint — I got reservations – so I inquired and there was an indication that the motel was ‘booked’. So strange since I was just there and there was me and by the time I left another older fellow that seemed to know some of the ‘kids’. He didn’t seem to have a car, but he did have a room card. My room was around $86 and change. At a minimum I should have a refund and for Red Roof Inn sake the franchise needs close this Inn. There is nothing wrong with the older designs — I have stayed in Red Roof Inn hundreds of times and most are very good value – no frills, but clean and well run. This was really bad and needs to have someone check it out.

Red Roof Inn Morehead KY- could not process my card at the desk first through the reader then manually. Clerk said the charge wouldn’t go through not to worry no charge was processed. I left and went elsewhere to check my account and find they charged me twice for a weeks stay when I only wanted one night!!! I am out $929.52. The manager says she can’t help and directed me to corporate- corporate transferred me back to the front desk in Moreshead KY. No One! Will help me. I am currently contacting Better Business to file a dispute.

Red Roof Inn, totally inept at crediting account with points. I stayed at 2 different Red Roof Inns during June 2024. We have been given the run around for 3 months and still no points and no one there capable of clearing this issue up.

Red Roof Inn, bad General Manager and front desk employees. They prefer smokers, druggies and thugs. Grounds are in bad shape. Rooms need upgrading. Internet hardly ever worked and was being hacked. Computer “meeting” room was always locked. Hallways were filthy from guests throwing their garbage in the halls, or sticking large bags of garbage in the ice machine room. They’d also throw their dirty sheets / towels in the hall, let their dogs go the bathroom in the hallway. Carpets haven’t been cleaned if ever. The GM Brandi was horrible, so was Lorrie, Randi, the late shift woman and the new housekeepers. The Hispanic housekeepers are great and nice, maintenance too. Rooms are not worth the overpriced. They price gouge. I do Not recommend the Red Roof Inn West- Energy Corridor in Houston, TX. There are some very shady ppeople staying there. Smoking and doing drugs nonstop. The rooms and hallways reek of the cigarettes and weed. Alot of dogs…more than guests, that bark nonstop for days and go the bathroom in the rooms and hall way. No outside lighting…a lot of people doing / dealing drugs. Front desk had g*** pulled on her numerous times and grabbed numerous times. Do not stay here!