Texas Roadhouse Corporate Office 

No Comfortable Place to Wait! Grand Praire TX . Appalled at how customers must wait outside without any cover from the elements, especially the sun in the hot Texas heat. Not only that, they have added metal benches in our weather to sit on! The inside seating for waiting has totally disappeared too. No consideration for the various types of customers much less those who can’t stand long. The 10 foot cover where place to-go-orders is in the main walk way for customer entering the building. The people servicing pick-up are behind the a curtain on their phones. No bell to let them know someone is waiting. There are two service windows, but one has blinds that is always closed. Of course, you can always sit in your car and run the heat or air conditioning. Oh, and on to-go-orders, your food might be ready but now you must wait for the bread. Do I really want to give them another $40 plus tips?

Steaks not cooked to customers liking! My husband and I eat at the Texas Roadhouse in Orange City, Florida quite often but the last 5 to 6 times the steaks were not prepared like we ordered them and this afternoon was no exception. We both ordered Med well steaks and needless to say they were more like rare. We really like their steaks but this was the final time we will ever set foot in that restaurant. They need to train the cooks on how to cook a steak the way the customer ordered it not how they think it should be prepared.

Not meeting time requirements. Did an order online to get food, online said the order would be done by 1837. I arrived at 1837, went to the window and was told it wasn’t done. I waited for 10 minutes and left. Was finally notified at 1859, 22 minutes after the website said it would be done. Was on a timeline and couldn’t wait. This will be the last time I order from the Texas Roadhouse in Somerset, KY. BTW, timeline was the Derby that I missed because it wasn’t complete!!!!!!!!!

The rudest Manager and waitress ever! Worst ever experience I wish I could give a zero star at this location on 1/28/24 we waited close to half an hour to just get greeted and get our drink order and it took another half hour at least to come in. Then we ordered an appetizer it took a good 15-20 minutes to come then when our waitress Maggie decided to come and take our food order the food took forever for just all 3 of our steaks to be really cold and not cooked properly. My son ordered Sirloin and I ordered Ribeyes and they both should be rare but it was almost well done. my husband ordered a well-done bone-in ribeye ( and not to mention how expensive that piece of meat is ) his steak was borderline raw. When we asked for the manager twice even though that manager was looking at our table almost all the time we were there, we waited another 20 min just for the manager to walk over and offer no help not even to say sorry or what can I do to fix it … nothing she just stood there. We really had a special night we wanted to celebrate a special event in our family but thanks to the no help manager and the waitress they messed up the night for us. Will not be returning to this location. Check No: 20088, Table No: 212, Date: 01/28/2024 07:12 PM, Server: Margaret.

Horrible service!

We arrived and were told it would be a 20-25 minute wait. So we stood right in front of the hostess area. About 6-7 employees were standing there waiting to seat people. Servers and even managers walked by regularly. We waited for 45 minutes. People who got there after us were being seated. After telling the hostesses that we had been waiting for 45 minutes we left. I called to talk to a manager and they put me on hold for 10 minutes. So I called back and then the manager started to blame me because I didn’t check in with the hostess for a second time. We were standing right in front of them for 45 minutes. This was at the Texas Roadhouse in Nampa Idaho.