Texas Roadhouse’s corporate headquarters is located at 6040 Dutchmans Lane in Louisville, Kentucky. The company’s published corporate telephone number is 1-502-426-9984.
Texas Roadhouse does not prominently publish a separate national Guest Relations or Customer Service telephone number. Guests with concerns about food, service, an online order, billing, waitlist access, cleanliness, employee conduct, or a particular dining experience should normally contact the restaurant involved and ask for the managing partner.
Unresolved restaurant complaints, gift-card questions, website concerns, and other feedback can be submitted through the official Texas Roadhouse Contact Us form.
Texas Roadhouse Corporate Office and Guest Contact Information
- Company: Texas Roadhouse, Inc.
- Restaurant Brand: Texas Roadhouse
- Other Company Concepts: Bubba’s 33 and Jaggers
- Stock Symbol: TXRH on the Nasdaq Global Select Market
- Corporate Headquarters: 6040 Dutchmans Lane, Louisville, KY 40205, USA
- Corporate Phone Number: 1-502-426-9984
- National Customer Service Phone: Texas Roadhouse does not prominently publish a separate universal Guest Relations number
- Restaurant Complaints: Contact the local restaurant and ask for the managing partner
- Official Contact Form: Contact Texas Roadhouse
- Official Website: TexasRoadhouse.com
- Restaurant Locator: Find a Texas Roadhouse
- Online Ordering: Order Texas Roadhouse To-Go
- Menu: Texas Roadhouse Menu
- Nutrition Information: Texas Roadhouse Nutrition
- Nutrition and Allergen Information: Texas Roadhouse Allergen Information
- Gift Cards: Texas Roadhouse Gift Cards
- Gift-Card Balance: Available through the official Gift Cards page
- VIP Club: Join through the official website or a participating restaurant’s location page
- Careers: Texas Roadhouse Careers
- Investor Relations: Texas Roadhouse Investor Relations
- Privacy and Legal Information: Texas Roadhouse Trust Center
The number 1-502-426-9984 is Texas Roadhouse’s published corporate telephone number. It should not be represented as a dedicated line for reservations, waitlist requests, refunds, online orders, gift-card balances, employment applications, payroll, or urgent restaurant complaints.
Restaurant hours vary by location. Use the official restaurant locator for the current telephone number, address, dining hours, online ordering, and waitlist options for a particular restaurant.
Where Is Texas Roadhouse Headquarters?
Texas Roadhouse’s principal executive offices are located at:
Texas Roadhouse, Inc.
6040 Dutchmans Lane
Louisville, KY 40205
The published corporate telephone number is 1-502-426-9984.
The Louisville headquarters handles executive leadership, public-company reporting, legal matters, finance, restaurant operations, marketing, technology, investor relations, franchise support, and other company-level functions.
It is not a restaurant, reservation center, gift-card redemption location, takeout counter, employment interview site, or walk-in Guest Relations department.
Do not mail food, gift cards, receipts, restaurant equipment, employment documents, or original financial records to headquarters unless Texas Roadhouse provides specific instructions.
Texas Roadhouse Company Overview
Texas Roadhouse was founded in 1993 by the late W. Kent Taylor. The first restaurant opened in Clarksville, Indiana.
The company is known for hand-cut steaks, ribs, freshly baked rolls, made-from-scratch side dishes, country-themed restaurants, and a casual dining atmosphere.
Texas Roadhouse, Inc. operates three restaurant concepts:
- Texas Roadhouse: A casual steakhouse concept
- Bubba’s 33: A sports-themed restaurant serving burgers, pizza, wings, and other American food
- Jaggers: A fast-casual concept serving burgers, chicken, and salads
As of the end of fiscal 2025, the company operated 648 Texas Roadhouse restaurants and franchised an additional 96 Texas Roadhouse restaurants. It also operated or franchised Bubba’s 33 and Jaggers locations.
Gerald L. Morgan serves as chief executive officer and executive vice chairman. Regina A. Tobin serves as president.
Corporate Office vs. Local Restaurant Management
The corporate office handles company strategy, brand policies, executive management, investor matters, legal affairs, franchise support, marketing, technology, and large-scale restaurant operations.
The local restaurant handles most guest concerns involving:
- Food quality or preparation
- Service and employee conduct
- Wait times and waitlist concerns
- Online and telephone orders
- Missing or incorrect food
- Refund requests
- Restaurant cleanliness
- Accessibility at the location
- Gift cards used during a restaurant transaction
- Local promotions and VIP Club offers
- Lost property
- Employment at that restaurant
Some restaurants are operated by franchisees. When a franchise restaurant is involved, the franchise owner or local managing partner may be responsible for the restaurant’s employees, transactions, refunds, and daily operations.
Choose the Correct Texas Roadhouse Support Route
- Restaurant complaint: Call the restaurant and request the managing partner.
- Incorrect dine-in charge: Contact the restaurant shown on the receipt.
- Missing or incorrect To-Go item: Contact the restaurant that prepared the order.
- Online-order refund: Contact the restaurant first and retain the order confirmation.
- Third-party delivery: Contact both the restaurant and the delivery company when appropriate.
- Waitlist problem: Contact the restaurant directly; joining a waitlist is not the same as making a reservation.
- Food allergy: Speak directly with restaurant management before ordering.
- Suspected foodborne illness: Seek medical attention when necessary, contact the restaurant, and notify the appropriate local health department.
- Gift-card purchase or balance: Use the official Gift Cards page.
- Missing e-gift card: Check spam and promotional folders, then use the Contact Us form.
- VIP Club email: Use the unsubscribe or preference link in the message.
- Restaurant job: Apply through the careers website or contact the location.
- Employee or vendor concern: Use the employee and vendor reporting route linked from the Contact Us page.
- Unresolved complaint: Submit the official Contact Us form after speaking with the restaurant.
What to Have Before Contacting Texas Roadhouse
- The restaurant city, state, and street location
- The date and approximate time of the visit or order
- The receipt or online-order number
- The amount charged and payment method
- The items ordered
- The names or roles of employees and managers contacted
- Photographs of incorrect or damaged To-Go items when relevant
- The delivery-service name and order information
- The gift-card receipt or purchase confirmation
- A concise explanation of the problem
- The specific resolution being requested
Do not post complete payment-card numbers, gift-card numbers, order numbers, home addresses, telephone numbers, email addresses, medical records, employee personal information, or unredacted receipts in public comments.
How to Escalate a Texas Roadhouse Complaint
Begin with the restaurant where the dining experience or transaction occurred.
Ask to speak with the managing partner or manager on duty. Explain what happened, provide the date and receipt information, and state the requested resolution.
Possible resolutions may include:
- Correction of an incorrect charge
- Replacement of missing or incorrect food
- A refund review
- A gift card or other restaurant-issued accommodation
- Follow-up from the managing partner
- An investigation of employee conduct
- Review of a food-safety or cleanliness concern
Ask for the manager’s name and note the date of the conversation.
If the restaurant does not resolve the concern, submit the official Contact Us form. Select the category that most closely matches the issue and identify the restaurant involved.
Include the local manager contact, receipt details, timeline, and requested resolution. Keep a copy or screenshot of the submission.
For a substantial unresolved corporate matter, correspondence may be sent to:
Texas Roadhouse, Inc.
6040 Dutchmans Lane
Louisville, KY 40205
Send copies rather than original receipts, gift cards, bank records, identification, or legal documents.
Online Ordering and To-Go Complaints
Texas Roadhouse offers online ordering through its website and participating restaurant pages.
Common To-Go concerns may include:
- Missing side dishes or sauces
- Incorrect entrées
- Food prepared differently from the order
- Order delays
- Duplicate charges
- An order submitted to the wrong location
- Problems applying a gift card
- Website or account errors
Review the restaurant address before submitting an order. Orders placed at the wrong location may already be in preparation and may not qualify for cancellation.
Inspect the order before leaving the restaurant when possible.
For a missing or incorrect item, call the preparing restaurant promptly. Provide the order number, pickup time, items affected, and requested correction.
If a delivery service completed the order, determine whether the problem involved food preparation or delivery. Contact both companies when responsibility is unclear.
Waitlist and Seating Complaints
Texas Roadhouse allows guests to join a waitlist online at participating restaurants.
Joining the waitlist does not guarantee immediate seating or create a traditional reservation. The quoted time is an estimate and may change based on party size, table availability, staffing, and restaurant conditions.
Guests should check in according to the instructions provided by the restaurant.
For a long delay or removed waitlist entry, speak with the host or managing partner at the location. Corporate headquarters generally cannot assign tables or change a restaurant’s live waitlist.
Large parties, accessibility requests, and special seating needs should be discussed directly with the restaurant before arrival.
Food Allergy and Nutrition Concerns
Texas Roadhouse publishes nutrition and allergen information online. It also provides gluten-friendly suggestions.
The company warns that its restaurants prepare food from scratch and that cross-contact with allergens can occur.
Guests with a food allergy should:
- Review the current allergen information
- Contact the restaurant before visiting when possible
- Inform the server and manager before ordering
- Ask about ingredients, preparation, shared surfaces, and fryers
- Use personal medical judgment when cross-contact could create a serious risk
A gluten-friendly designation does not necessarily mean that an item was prepared in a certified gluten-free environment.
Menu items, ingredients, recipes, suppliers, and preparation methods may change. Confirm current information with the restaurant.
Call 911 for a severe allergic reaction or other medical emergency.
Food Safety and Illness Complaints
Report concerns involving undercooked food, foreign objects, suspected contamination, improper temperatures, pests, or restaurant cleanliness to the manager immediately.
Keep the receipt and document the food, date, time, and symptoms when relevant.
Anyone experiencing serious or worsening symptoms should contact an appropriate medical professional. Call 911 for a life-threatening emergency.
A suspected foodborne-illness complaint may also be reported to the local or state health department responsible for the restaurant.
Provide factual information and avoid publicly identifying employees or other guests.
CorporateOfficeHeadquarters.com cannot diagnose an illness or determine which food caused a medical condition.
Texas Roadhouse Gift-Card Complaints
Texas Roadhouse sells physical gift cards and electronic gift cards. It also offers bulk business gift-card orders.
The official Gift Cards page allows customers to purchase cards and check available balances.
For a missing e-gift card, check the recipient’s spam, junk, and promotions folders. Electronic gift-card messages may be sent through Texas Roadhouse’s gift-card fulfillment provider.
Physical gift cards sent through standard postal delivery may not include tracking information.
Texas Roadhouse states that it is not responsible for lost, stolen, or damaged cards, but customers may submit a request through the Contact Us form. Include proof of purchase and the available card information without posting it publicly.
Holiday bonus cards may have separate expiration dates, redemption periods, location restrictions, or promotional terms. Review the terms shown on the bonus card.
Gift cards generally cannot be replaced based only on a photograph of the card. Keep the purchase receipt separately.
VIP Club and Promotional Email Complaints
The Texas Roadhouse VIP Club is primarily an email and promotional communication program rather than a traditional points-based rewards program.
Members may receive restaurant news, local offers, birthday communications, gift-card promotions, or other marketing messages.
Offers may be tied to the restaurant selected during enrollment and can have expiration dates, exclusions, or participation requirements.
To change preferences or unsubscribe, use the link provided in the promotional email.
For a missing offer, confirm that:
- The correct email address was used
- The message is not in a spam or promotions folder
- The selected restaurant is correct
- The offer has not expired
- The restaurant participates in the promotion
A promotional message does not guarantee that every location will offer identical pricing or specials.
Refund and Payment Complaints
Refund decisions involving a restaurant transaction are normally reviewed by the restaurant that processed the payment.
Provide the receipt, transaction date, amount, and last four digits of the payment card through an authorized support channel.
A pending authorization may appear temporarily before the final charge posts. Contact the bank when a pending amount remains after the merchant has released it.
For a duplicate or incorrect charge, ask the restaurant to provide written confirmation of any refund.
Refund timing depends on the restaurant’s processing and the financial institution. A restaurant-approved refund may not appear immediately.
Contact the card issuer about an unresolved billing dispute and review any applicable dispute deadline.
Accessibility Complaints
Guests needing accessible seating, parking, entry, communication assistance, or another accommodation should contact the restaurant directly.
Report a blocked accessible parking space, malfunctioning entrance, inaccessible restroom, seating problem, or digital-accessibility concern to the manager.
When submitting a corporate complaint, identify the restaurant, date, requested accommodation, people contacted, and response received.
Do not post a guest’s diagnosis, medical records, disability documentation, or other private health information publicly.
Texas Roadhouse Employee and Applicant Questions
Applicants should use the official Texas Roadhouse careers website and select a restaurant or support-center opportunity.
Restaurant jobs may be managed by the location’s managing partner or franchise operator.
The corporate number is not identified as a universal public Human Resources, payroll, scheduling, benefits, leave, employment-verification, or employee-relations number.
Employees and vendors with workplace, ethics, or business-conduct concerns should use the reporting route linked from the official Contact Us page or an authorized internal channel.
Do not publish Social Security numbers, employee identification numbers, payroll records, schedules, medical information, disciplinary documents, or private workplace correspondence in public comments.
Texas Roadhouse Reviews and Complaints
Texas Roadhouse experiences may vary by location, managing partner, franchise owner, staffing level, dining time, order type, and local restaurant conditions.
Common restaurant complaint categories may include:
- Long waits or waitlist problems
- Incorrectly prepared food
- Missing To-Go items
- Slow or inattentive service
- Incorrect or duplicate charges
- Refund delays
- Restaurant cleanliness
- Food allergy communication
- Gift-card problems
- VIP Club offers
- Employee or manager interactions
- Difficulty obtaining corporate follow-up
These categories do not establish what happened at any particular restaurant.
When leaving a Texas Roadhouse review below, include the city and state, approximate visit date, general issue, support route used, response time, and whether the complaint was resolved.
Fake Texas Roadhouse Support and Gift-Card Warning
Use TexasRoadhouse.com and the official restaurant locator before providing order, gift-card, or payment information.
Be cautious with fake customer-service numbers, gift-card giveaways, coupons, surveys, refund messages, restaurant pages, social-media accounts, and job offers.
Do not provide:
- Account passwords
- One-time verification codes
- Complete payment-card numbers through an unsolicited message
- Gift-card numbers or PINs
- Bank-login credentials
- Cryptocurrency payments
- Remote access to a computer or telephone
Verify unexpected promotions or refund requests by contacting the restaurant through its official location page.
Texas Roadhouse Competitors and Related Corporate Office Pages
Texas Roadhouse competes with national and regional steakhouses, casual dining restaurants, barbecue restaurants, and American grill concepts.
Related corporate-office pages include Outback Steakhouse Corporate Office, LongHorn Steakhouse Corporate Office, and Logan’s Roadhouse Corporate Office.
Other competitors include Chili’s, Applebee’s, Cracker Barrel, Golden Corral, Black Angus Steakhouse, Ruth’s Chris Steak House, and independent local steakhouses.
Related Resources
- Official Texas Roadhouse Website
- Texas Roadhouse Contact Us
- Texas Roadhouse Restaurant Locator
- Texas Roadhouse Online Ordering
- Texas Roadhouse Menu
- Texas Roadhouse Nutrition Information
- Texas Roadhouse Allergen Information
- Texas Roadhouse Gift Cards
- Texas Roadhouse Trust Center
- Texas Roadhouse Careers
- Texas Roadhouse Investor Relations
Frequently Asked Questions About Texas Roadhouse Corporate Office
Where is Texas Roadhouse headquarters?
Texas Roadhouse headquarters is located at 6040 Dutchmans Lane, Louisville, KY 40205.
What is the Texas Roadhouse corporate phone number?
The company’s published corporate telephone number is 1-502-426-9984.
Is 1-502-426-9984 the Texas Roadhouse Customer Service number?
It is the corporate telephone number, not a separately identified national Guest Relations line. Restaurant complaints should normally begin with the local managing partner.
How do I complain about a Texas Roadhouse restaurant?
Contact the restaurant and ask for the managing partner. If the issue remains unresolved, submit the official Texas Roadhouse Contact Us form.
How do I find a Texas Roadhouse restaurant phone number?
Use the official restaurant locator and select the city or location.
Does Texas Roadhouse take reservations?
Many restaurants offer an online waitlist rather than traditional reservations. Policies may differ by location.
How do I get a refund from Texas Roadhouse?
Contact the restaurant that processed the transaction. Provide the receipt, date, order details, and requested correction.
Who handles a missing online-order item?
Contact the restaurant that prepared the order. For third-party delivery, contact the delivery provider when the problem involved transportation or delivery.
How do I report a food allergy concern?
Review the current allergen information and speak directly with the server and restaurant manager before ordering.
Does Texas Roadhouse guarantee gluten-free food?
Texas Roadhouse publishes gluten-friendly suggestions but warns that cross-contact may occur in its scratch-based kitchens.
How do I report suspected food poisoning?
Seek medical care when necessary, notify the restaurant, preserve the receipt, and contact the appropriate local health department.
How do I check a Texas Roadhouse gift-card balance?
Use the official Texas Roadhouse Gift Cards page.
What should I do if an e-gift card did not arrive?
Check spam and promotional folders, confirm the recipient’s email address, and submit the Contact Us form if it remains missing.
Does Texas Roadhouse have a rewards program?
Texas Roadhouse offers a VIP Club for promotional emails and local offers. It is not generally presented as a traditional points-earning rewards program.
Who is the CEO of Texas Roadhouse?
As of July 2026, Gerald L. Morgan is chief executive officer and executive vice chairman.
Is Texas Roadhouse publicly traded?
Yes. Texas Roadhouse, Inc. trades on Nasdaq under the symbol TXRH.
Are all Texas Roadhouse restaurants corporate-owned?
No. Texas Roadhouse operates both company-owned and franchised restaurants.
How do I contact Texas Roadhouse Human Resources?
Texas Roadhouse does not prominently publish a universal public Human Resources number. Applicants should use the careers site, while employees should use authorized internal or employee-reporting channels.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, telephone, ownership, complaint-route, and review information for restaurant chains, hotels, retailers, financial services, utilities, technology companies, and other major organizations.
This page is designed to help readers distinguish Texas Roadhouse’s corporate office from local restaurants, managing partners, franchise operators, online ordering, third-party delivery services, gift-card providers, the VIP Club, and employee-reporting channels.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Texas Roadhouse, Inc., Texas Roadhouse Delaware LLC, any Texas Roadhouse restaurant, franchise owner, managing partner, employee, gift-card provider, delivery company, health department, or Customer Support representative.
This page is provided for informational purposes only and is not medical, allergy, food-safety, legal, employment, financial, or consumer-protection advice.
Corporate addresses, phone numbers, leadership, restaurant locations, hours, menu items, ingredients, gift-card terms, promotions, waitlist procedures, support routes, and complaint policies may change.
Contact the individual restaurant and review current official policies for information applying to a particular transaction or dining experience.
Share Your Experience
Have you contacted a Texas Roadhouse restaurant, managing partner, corporate office, gift-card team, delivery provider, or official Contact Us channel?
Share your experience with the food, service, waitlist, To-Go order, refund, gift card, allergy communication, restaurant cleanliness, employee interaction, or corporate escalation below.
Helpful reviews include the restaurant city and state, approximate visit date, general issue, support route used, response time, and whether the complaint was resolved.
Please do not post complete order numbers, payment-card information, gift-card numbers, home addresses, telephone numbers, email addresses, medical details, private employee information, or screenshots containing personal data.
