Reach Longhorn Corporate Office 

Longhorn, This is the 2nd time my wife and I have been to Longhorns and the last time the Owtlaw Ribeye was raw. We ordered this to go.We spoke to the manager and we did get a coupon to cover the cost of the steak. We went tonight and got another order to go which I ordered the porterhouse steak and my wife ordered a cheeseburger and added extra bacon at an additional cost. I am sending a picture of this porterhouse that was $36 dollars and my wife’s cheeseburger with no bacon said not to worry about it. We want Nothing Free!!! Just wanted to let you know… We will start going back to Texas Roadhouse where they make ever steak the way I ordered it. This is the Longhorns on Saxon Blvd in Deltona Fl. Our server was Sandra which she was very nice! I don’t know who the cook was. Out check # is 41562 LH#5356 I’d #5776 76219 4630. I’m only providing this so you may know who the cook was. I’m providing a picture so you can see what was given to me. Not to appealing to me.

Longhorn ingredients. It is imperative kitchen staff are honest with questions brought to them by wait staff. I have Celiac Disease meaning No Gluten which is found in wheat, rye, barley. It can be trying to find items I can eat so I made it a point to ask our waitress “I have Celiac Disease, I can not consume gluten, is the *loaded potato soup thickened with flour?”. She was uncertain so went to ask kitchen staff/cook and she returned with “no, there is no flour in our potato soup.”. By the time we were exiting after family ate full meals, my stomach hurt, I was severely bloated and growing worse on the way home. I asked on-line “does longhorn steakhouse use flour in their loaded potato soup?. As I expected, reply came back “Yes, flour is used in the soup as a thickener, do you have more questions?”. Celiac is considered not just an immune disease but an Allergen, those with celiac who consume gluten end up with their immune system attacking their digestive tract and attacks lead to damage to the GI tract. While my family as a whole loved the food and yes the soup was delicious, it also contained for me an Allergen, imagine had that been a nut or shellfish and well you get it. Kitchen staff must be forthcoming with waitstaff asking about ingredients, it could spell life or death.

Went to the location in Newnan ga yesterday for lunch service was good food was cold sent my chicken Parmesan back. When it was brought out chicken was hot sweet potato was still cold. I didn’t say anything at that point I didn’t have the time for my food to go back to the kitchen

I have info if needed on a recent visit to Longhorn in Sanford Florida. Horrible waiter and food.

Why have you discontinued the long bone lamb chops? We had them about a month ago, served over mashed potatoes and spinach. They were absolutely delicious!!!! We were going to your restaurant in Greenville, NC tonight, until we found out you no longer have them.