Reach Out To Hyundai Corporate Office – Review and Complaints 

My 2023 Hyundai Santa Fe has many problems. Problems with a new vehicle are frequent. Many can be dealt with. My big deal-breaking problem with my Hyundai Santa Fe Hybrid is its DESIGN FOR DEATH. 8/23. After receiving my first oil change at the dealer, I drove the car for another 24 hours. While traveling on the expressway at a very high speed (65mph+), a driver dangerously whipped behind me on my tail. When I pressed on the accelerator to get out of the way, I discovered that MY ENGINE HAD TURNED ITSELF OFF. No warning, No beeps, No flashing lights, NO ENGINE.. As it happens, the oil change had a defective part and the oil leaked out. No warning, No lights, No beep. After I miraculously made it to the shoulder, I tried to restart the car to no avail. Then the engine light and oil light went on. (I then checked the oil; the dipstick was dry.) Here’s the real rub after almost getting killed: The car was designed with a FAILSAFE feature to prevent running out of oil. The engine protects itself by shutting down. So the car shut down WITHOUT WARNING While I was driving it at high speeds in a dangerous situation. My question remains: How safe is a FAILSAFE if the driver gets killed while the engine is protecting itself? THIS IS A DANGEROUS CAR!!! I wish Hyundai would listen.

I bought a Hyundai Tuscan Limited sport edition this past February 2022 from the Kyle Texas location. When I purchased the vehicle I questioned the clutch since it was jerking when I hit the gas, no matter how smooth the transition was. I was told by the salesperson Faith Kennedy that it was not an issue and it was doing it because it was a dual motor, and it was normal. This was the first lie. Faith assured me there was nothing wrong with the transmission or the clutch. The second lie Fatih told me was that we could purchase a full bumper-to-bumper warranty and it would cover EVERYTHING on the car. Long story short, I have driven the vehicle less than 10,000 miles. I dropped off my vehicle at the Hyundai Kyle location for service with an appointment 4 weeks ago, because it was jerking more than when I first purchased it, at which time Faith (who was now in the service center) told me it was the clutch, and the warranty will not cover it. I have been given the runaround, to say the least. Then Faith told me since the warranty would not cover the clutch, she was going to call Hyundai corporate to see if they would do a ” good faith” to replace it for free since the car had driven less than 10,000 miles. It took Faith over 2 weeks to get back to me to tell me Corporate would not do it. I had to do all the calling Hyundai, and calling Faith since I never get a call back from them. Then Faith was supposed to fix the Hyundai blue link since as a salesperson she was able to set it up, to begin with. Then Hyundai came out with a blue link update, It would not update for me, so I asked the service center and Faith to fix the issue. I finally got a hold of Faith who told me that she could not get a hold of Blue Link. I have had to call the service center and Faith never called me back, and I have escalated to a CASE MANAGER WHO CAN’T TALK TO ME BECAUSE HE DOESN’T HAVE A HEAD SET. I HAVE YET TO HEAR FROM THEM. I HAVE CALLED CORPORATE SEVERAL TIMES TO TRY TO GET A DIFFERENT CASE MANAGER AND I AM TOLD THE ONLY ONE WHO CAN DO THAT IS MY ORIGINAL CASE MANAGER. WHO I HAVE YET TO SPEAK TO. While Hyundai has my car they were supposed to do the tire rotation with the oil change. I then asked for a price total on just the clutch, still waiting for faith to call me with the price. Finally, I get the price differently. I WILL NEVER EVER BUY FROM HYUNDAI, AND I HAVE TOLD ALL MY FAMILY AND FRIENDS TO NEVER BUY HYUNDAI.

This is a customer complaint. I submitted my 2018 Santa Fe Sport to Nalley Hyundai in Stonecrest, Georgia on May 12, 2023, because the power/electronic steering abruptly malfunctioned. You should know that my Santa Fe Sport is my second Hyundai vehicle, and I have never experienced any major mechanical or electronic failure. Continuing, I was informed the technician attempted to re-set the internal electronics to no avail. Had this procedure succeeded the cost of repair was around $300.00.

Thereafter, I was informed the entire ‘steering wheel assembly’ must be replaced due to the failed re-set procedure, and the cost would be $2,500.00. I was later informed the cost would be $1,600.00, but the parts would not be available until Tuesday, May 16th. Additionally, I was informed that a ‘loaner’ vehicle was not available. Consequently, I was driven to Enterprise Car Rental to rent a vehicle at my own expense. I contacted Nalley Hyundai 3 times on Tuesday. On the first two occasions, I have informed the parts were in and a service technician would call me. This did not occur. On the third call, a representative confirmed the parts arrived and that he would have the technician install it first thing Wednesday morning, May 17th. I called Wednesday for the status of my vehicle and a representative stated the parts Nalley received were the wrong parts and replacement parts could not be found in the United States of America! Today is Monday, May 29th, and I still have ‘no’ estimated time of repair. Additionally, I have been in a car rental since May 12th at my own expense. This is all too much, and it is unacceptable! I have never experienced this problem with Hyundai, and once again, this is my second Hyundai vehicle! I am retired and on a limited income. I want the car rental comped, and I want the status of my vehicle’s repair. Your prompt attention is appreciated.

I took my Hyundai Sonata 2018 to have my back up camera to be repaired because it was showing my license plate and they told me it couldn’t be repaired. I went to Taylor auto group 3233 Washington Road Augusta Georgia 30907. Phone number 706-868-1200. I want my back up camera fixed a soon as possible. I have been buying your cars every since you came out with the Hyundai Excel back in the ’80s I am a loyal customer and I want my car fixed thank you

I had my 2019 Hyundai Tucson towed, at my expense, on Friday, July 14 to my local dealership Advantage Hyundai. Within hours I was called and was informed that in order to look at the car it would cost $164.00 and it would take at least 3 weeks to just get it diagnosed. From there they couldn’t even estimate how long until I got my car back. I asked for a loaner and the person I spoke to said a case manager would call me on 7/19 to set up a loaner or a rental. The case manager did call but refused to give me a loaner or a rental until the car was diagnosed. She said if the repair is under the warranty they would give me a loaner. Otherwise, they would not. In other words, Hyundai is holding my car “hostage”. It should make no difference if it is a warranty problem. Once you can’t repair my car in a timely fashion, there should be a loaner car available. I have never experienced such awful customer service. I would appreciate someone getting in touch by email other than my case manager who was just reading from a script over and over again.