Hyundai Corporate Office Headquarters

This is a customer complaint. I submitted my 2018 Santa Fe Sport to Nalley Hyundai in Stonecrest, Georgia on May 12, 2023, because the power/electronic steering abruptly malfunctioned. You should know that my Sata Fe Sport is my second Hyundai vehicle, and I have never experienced any major mechanical or electronic failure.

Continuing, I was informed the technician attempted to re-set the internal electronics to no avail. Had this procedure succeeded the cost of repair was around $300.00.
Thereafter, I was informed the entire 'steering wheel assembly' must be replaced due to the failed re-set procedure, and the cost would be $2,500.00. I was later informed the cost would be $1,600.00, but the parts would not be available until Tuesday, May 16th. Additionally, I was informed that a 'loaner' vehicle was not available. Consequently, I was driven to Enterprise Car Rental to rent a vehicle at my own expense.

I contacted Nalley Hyundai 3 times on Tuesday. On the first two occasions I was informed the parts were in and a service technician would call me. This did not occur. On the third call a representative confirmed the parts arrived and he would have the technician install it first thing Wednesday morning, May 17th. I called Wednesday for status on my vehicle and a representative stated the parts Nalley received were the wrong parts and replacement parts could not be found in the United States of America!

Today is Monday, May 29th, and I still have 'no' estimated time of repair. Additionally, I have been in a car rental since May 12th at my own expense. This is all too much, and it is unacceptable! I have never experienced this problem with Hyundai, and once again, this is my second Hyundai vehicle!

I am retired an on a limited income. I want the car rental comped, and I want status on my vehicle's repair.

Your prompt attention is appreciated.

Hi am am long time Hyundai owner Florida who has just relocated for work to Maryville Tenn. I do have to say that the quality of care at your one local Hyundai dealership is less than par from what I am use to the service for my car. I took my car to Grayson Hyundai in Knoxville on April 6 where I was having an issue with my Air coming on While they looked they told me it was a compressor issue ad that it was covered under warrenty. I told them order the parts and I will reschedule when I get back in town after the 23 of April. I did call to confirm that the parts where in on that day the 24th of April. They put the car in and told me to take a loaner that it might be while to get it repaired. I figured a week was going to be all that they needed. well it is now the 18th of May and I have NO IDEA if my car is being worked on or even fixed because of all the excuses that I have received when I have called for the car to pick it up. My service advisor has not given me a straight answer and I just get call back in two – three days. The tech is out or the bay isn't available to be worked on to the whole front inside of my car has to be pulled apart to install the part. They told me EVERY HYUNDAI SERVICE IS BEHIND IN GETTING CARS FIXED DUE TO SUPPLIES, they have had the parts for weeks now and I still don't know anything about my car. I would like to get my car finished and I will NEVER take my car back to that dealership ever again.