Genesis Motor America’s corporate office is located at 10550 Talbert Avenue, Fountain Valley, CA 92708. Owners who need help with a vehicle, warranty concern, retailer-service problem, recall, Connected Services account, or unresolved complaint can call Genesis Customer Assistance at 1-844-340-9741.
Genesis is the luxury-vehicle division of Hyundai Motor Company. Its U.S. lineup includes sedans, SUVs, electric vehicles, and performance-oriented models. Genesis vehicles are sold and serviced through independently owned Genesis retailers, while Genesis Motor America manages the brand, warranty programs, customer assistance, marketing, product strategy, and retailer network.
Genesis Corporate Office and Customer Support Information
- Company: Genesis Motor America
- Parent Company: Hyundai Motor Company
- Corporate Address: 10550 Talbert Avenue, Fountain Valley, CA 92708
- Customer Assistance: 1-844-340-9741
- Customer Assistance Hours: Monday–Friday, 5:00 a.m.–5:00 p.m. Pacific; Saturday, 6:30 a.m.–3:00 p.m. Pacific; Sunday closed
- Roadside Assistance: 1-844-340-9742, available 24/7
- Genesis Concierge: 1-888-209-2637
- Genesis Finance: 1-844-363-7477
- Genesis Finance Lease-End Concierge: 1-833-537-5441
- Genesis Protection Plan: 1-888-477-9771
- Website Accessibility: ac***********@*ma.com
- Customer Contact Page: Contact Genesis
- Owner Support: Genesis Owner Assistance
- Safety Recall Lookup: Check a Genesis VIN for Recalls
- Retailer Locator: Find a Genesis Retailer
- MyGenesis: Genesis Owner Account
- Official Website: Genesis USA
The number 1-844-340-9741 should be identified as Genesis Customer Assistance rather than a general corporate-business number. It is the appropriate contact for most ownership, warranty, retailer, recall, and vehicle concerns.
Where Is Genesis Motor America Headquarters?
Genesis Motor America’s corporate office is located at:
Genesis Motor America
10550 Talbert Avenue
Fountain Valley, CA 92708
The Fountain Valley office supports Genesis’s U.S. leadership, sales, marketing, retailer development, after-sales operations, customer assistance, warranty administration, legal affairs, communications, technology, finance, and other corporate functions.
Formal correspondence may also be mailed to:
Genesis Motor America
P.O. Box 20950
Fountain Valley, CA 92728
Neither address is a normal vehicle repair, parts, warranty-inspection, lease-return, or roadside-assistance location. Owners should not deliver or tow a vehicle to the corporate office without written instructions.
Genesis Ownership and Leadership
Genesis is a luxury automotive brand of Hyundai Motor Company, which is headquartered in South Korea. Genesis began operating as a standalone luxury marque in 2015 after the Genesis name had previously been used on Hyundai luxury sedans.
Current leadership includes:
- President and CEO, Hyundai Motor Company and Genesis: José Muñoz
- Global Head of Genesis: Sean Lee
- Chief Operating Officer, Genesis Motor North America: Tedros Mengiste
Genesis Motor America is not publicly traded as a separate company. Hyundai Motor Company is part of Hyundai Motor Group. Kia is an affiliated automaker within Hyundai Motor Group, but it is not a Genesis product line.
Genesis Motor America vs. Genesis Retailers
Genesis retailers are independently owned and operated businesses. The retailer generally controls its employees, service scheduling, loaner vehicles, used-vehicle inventory, trade-in offers, local pricing, repair workflow, and many dealership-specific policies.
Contact the retailer first for:
- Sales appointments and test drives
- Vehicle pricing and dealer-added products
- Service appointments and repair status
- Parts availability
- Courtesy or loaner vehicles
- Service Valet scheduling
- Maintenance records
- Trade-ins and used vehicles
- Dealer employee or manager complaints
Contact Genesis Customer Assistance when the concern involves:
- An unresolved warranty dispute
- Repeated repair attempts
- A safety recall or service campaign
- Retailer communication problems
- Connected Services or MyGenesis
- Campaign reimbursement
- Vehicle ownership records
- A complaint requiring manufacturer review
Genesis Motor America may contact the retailer, review warranty records, open a case, or request additional information. It does not directly control every retailer appointment, loaner vehicle, employee decision, or local sales transaction.
How to Escalate a Genesis Complaint
Begin with the service adviser, sales manager, or other department involved. If the matter is not resolved, request review by the retailer’s service manager, general manager, or dealer principal.
Next, call Genesis Customer Assistance at 1-844-340-9741 or submit a message through the owner-support contact page.
Prepare:
- The vehicle identification number
- The model, year, and current mileage
- The selling and servicing retailers
- Repair orders and service dates
- The symptoms or warning messages
- Photographs, videos, or diagnostic information
- Names or roles of employees already contacted
- Earlier Genesis case numbers
- The specific repair, reimbursement, replacement, or response requested
Ask Genesis to provide a case number. Owners with an existing case can use the online case-update form to add notes and supporting files.
For a formal written dispute, follow the notice instructions in the applicable warranty booklet, purchase agreement, lease, Connected Services terms, or Genesis website terms. Certain notices are directed to Genesis Motor America’s Legal Department at the Fountain Valley address.
Genesis Warranty Coverage
New Genesis vehicles generally include a 5-year or 60,000-mile New Vehicle Limited Warranty. Gasoline-powered vehicles generally include a 10-year or 100,000-mile powertrain warranty for the original owner. Electric-vehicle battery coverage is generally 10 years or 100,000 miles.
Coverage depends on the vehicle, purchase date, ownership status, component, maintenance history, and written warranty terms. The longer powertrain warranty may not transfer in full to a later owner.
A warranty does not generally cover:
- Collision or accidental damage
- Normal wear items
- Damage caused by improper maintenance
- Unauthorized alterations
- Environmental or cosmetic damage
- Repairs outside the covered time or mileage
Ask the retailer to write the reported symptom on the repair order even when the technician cannot duplicate it. Keep every repair order, including visits where no repair was performed.
Complimentary Maintenance and Service Valet
Qualifying new Genesis vehicles include scheduled maintenance for the first three years or 36,000 miles, whichever occurs first. Covered services and intervals are defined by the vehicle’s maintenance schedule and program terms.
Genesis Service Valet is also generally included for the original owner or lessee during the first three years or 36,000 miles. It may provide vehicle pickup and return, with a courtesy replacement vehicle when available.
Service Valet availability depends on:
- The participating retailer
- Driver and loaner availability
- The owner’s location
- Vehicle condition and insurance
- Appointment scheduling
A loaner vehicle is not guaranteed for every appointment. Its use may require a separate agreement directly between the customer and retailer.
Genesis Roadside Assistance
Genesis provides qualifying new vehicles with 24/7 Roadside Assistance for five years with unlimited mileage. Call 1-844-340-9742.
Available assistance may include:
- Towing to an authorized Genesis retailer
- Flat-tire assistance
- Battery jump-start service
- Lockout assistance
- Emergency fuel delivery
- Trip-interruption benefits when eligibility requirements are met
Coverage limits, reimbursement requirements, distance restrictions, and exclusions appear in the applicable roadside-assistance guide.
For an accident, fire, serious injury, unsafe roadside location, or other emergency, contact emergency services before calling roadside assistance.
Genesis Recalls and Service Campaigns
Owners can enter the vehicle identification number in Genesis’s recall tool to check for open safety recalls and service campaigns. The federal NHTSA recall database provides an additional official lookup.
Recall repairs are performed without charge at an authorized Genesis retailer. Parts availability and repair scheduling can vary.
Genesis also maintains a reimbursement process for certain owners who previously paid for repairs related to a recall, warranty extension, or service campaign. The reimbursement form may require:
- The complete repair order
- Proof of payment
- Proof of vehicle ownership
- Receipts for towing or rental expenses
A reimbursement claim is subject to review and is not automatically approved merely because the repaired component later became part of a campaign.
Genesis Finance Complaints
Genesis Finance is a separate account-servicing operation associated with Hyundai Capital America. It handles retail installment contracts and leases rather than vehicle repairs or warranty decisions.
Call Genesis Finance at 1-844-363-7477 for:
- Monthly payments
- Account statements
- Payoff or lease-buyout quotes
- Due-date and address changes
- Payment extensions or hardship questions
- Collections
- Titles and lien releases
- Lease maturity and vehicle return
The Genesis Finance Lease-End Concierge is available at 1-833-537-5441.
Do not send payments to Genesis Motor America’s corporate office. Genesis Finance publishes separate Dallas payment addresses and a Fountain Valley correspondence-only address.
Connected Services and MyGenesis Complaints
MyGenesis and the Genesis Intelligent Assistant app can provide remote start, climate controls, vehicle health reports, service scheduling, vehicle location, roadside assistance, Digital Key features, charging controls, and other connected functions on supported vehicles.
Availability depends on the model, model year, equipment, subscription, network coverage, app version, and account status.
Before contacting support about a connected-service problem:
- Confirm the correct owner account and VIN.
- Update the Genesis app.
- Confirm that Connected Services is active.
- Restart the phone and vehicle infotainment system.
- Record any error message.
- Check whether the vehicle has network connectivity.
Emergency connected features should not be relied upon as the only way to contact emergency responders.
Privacy and Vehicle Data
Genesis collects information through its websites, retailers, customer-service contacts, vehicles, mobile applications, Connected Services, warranty records, and service activity.
Depending on the service and user settings, data may include vehicle location, diagnostics, driving information, account details, service history, device information, and connected-feature usage.
Genesis’s privacy portal allows eligible consumers to request access, correction, deletion, or other rights available under state law. Some vehicle, warranty, recall, legal, fraud-prevention, and transaction records may need to be retained.
Before selling or returning a vehicle:
- Remove personal destinations and contacts.
- Delete Digital Keys.
- Perform the recommended account and infotainment reset.
- Update vehicle ownership through MyGenesis.
- Disconnect remote vehicle access when appropriate.
Genesis Careers and Human Resources
Genesis corporate opportunities are generally published through Genesis and Hyundai Motor America career pages. Retailer employment is handled separately by each independently owned dealership.
The Customer Assistance number should not be presented as a direct Human Resources, payroll, benefits, or employment-verification line. Applicants should use the contact information listed in an official job posting.
Verify recruiting messages carefully. Legitimate employers do not require candidates to purchase gift cards, send cryptocurrency, wire money, or pay an unsolicited recruiter for equipment.
External Vehicle Complaint Options
Owners with a possible safety defect can submit a vehicle-safety complaint to the National Highway Traffic Safety Administration. NHTSA complaints help regulators identify potential defect patterns, but submitting a complaint does not guarantee an individual repair, refund, or vehicle replacement.
Warranty and vehicle-repurchase rights differ by state. Owners should review the warranty booklet and applicable state lemon-law procedures. Some disputes may require prior written notice, manufacturer review, mediation, arbitration, or another process before litigation.
Genesis Reviews and Complaints
One review was visible on CorporateOfficeHeadquarters.com when this page was updated. The reviewer described an alleged unresolved brake-squeal concern involving a 2025 Genesis GV70, difficulty obtaining responses from retailer personnel, service scheduling, and conflicting information about loaner-vehicle availability.
This is an individual, unverified customer account. It does not prove that every allegation occurred as described or establish a companywide complaint trend.
A useful Genesis review should identify the model and year, approximate mileage, servicing retailer, repair dates, general problem, manufacturer case number, response time, and whether the concern was resolved.
Genesis Competitors and Related Corporate Office Pages
Genesis competes with luxury-vehicle manufacturers including Lexus, BMW, Mercedes-Benz, Audi, Acura, Cadillac, Volvo, Porsche, and Lincoln.
- Hyundai Corporate Office
- Kia Corporate Office
- Lexus Corporate Office
- BMW USA Corporate Office
- Mercedes-Benz USA Corporate Office
- Audi USA Corporate Office
Official Genesis Resources
- Official Genesis USA Website
- Genesis Customer Assistance
- MyGenesis Owner Portal
- Owner Contact and Case Support
- Genesis Retailer Locator
- Genesis Recall Lookup
- Owner Manuals and Warranty Resources
- Genesis Ownership Benefits
- Genesis Finance Contact Information
- Genesis Privacy Notice
- Genesis Website Accessibility
Frequently Asked Questions About Genesis Motor America
Where is Genesis Motor America headquartered?
Genesis Motor America is located at 10550 Talbert Avenue, Fountain Valley, CA 92708.
What is the Genesis Customer Service number?
Call Genesis Customer Assistance at 1-844-340-9741.
What are Genesis Customer Assistance hours?
Support is available Monday through Friday from 5:00 a.m. to 5:00 p.m. Pacific and Saturday from 6:30 a.m. to 3:00 p.m. Pacific.
What is the Genesis Roadside Assistance number?
Call 1-844-340-9742. Roadside Assistance is available 24 hours a day.
Who owns Genesis?
Genesis is the luxury-vehicle division of Hyundai Motor Company.
Who leads Genesis?
José Muñoz is president and CEO of Hyundai Motor Company and Genesis. Sean Lee is global head of Genesis, and Tedros Mengiste is chief operating officer of Genesis Motor North America.
Are Genesis dealerships owned by Genesis Motor America?
No. Genesis states that its U.S. retailers are independently owned and operated.
How do I complain about a Genesis retailer?
Contact the retailer’s manager or dealer principal first. Escalate an unresolved concern to Genesis Customer Assistance and request a manufacturer case number.
What is the Genesis new-vehicle warranty?
New Genesis vehicles generally include a 5-year or 60,000-mile New Vehicle Limited Warranty. Additional powertrain and electric-battery coverage may apply.
How do I check for a Genesis recall?
Enter the VIN in the Genesis recall tool or the NHTSA recall database. Recall repairs are performed without charge.
How do I contact Genesis Finance?
Call 1-844-363-7477 for payments, payoffs, lease accounts, titles, collections, and other finance questions.
Is a Genesis loaner vehicle guaranteed?
No. Courtesy transportation and Service Valet vehicles are subject to retailer participation, availability, eligibility, and separate loaner terms.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com helps readers distinguish Genesis Motor America from independent Genesis retailers, Genesis Finance, roadside providers, Hyundai Motor Company, repair facilities, and government safety regulators. This page was reviewed using current Genesis contact, ownership, leadership, warranty, recall, finance, privacy, accessibility, and owner-support information.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Genesis Motor America, Hyundai Motor Company, Hyundai Motor Group, Genesis Finance, Hyundai Capital America, any Genesis retailer, repair facility, roadside provider, employee, NHTSA, or another government agency.
This page is provided for informational purposes and is not legal, automotive, warranty, safety, financial, lemon-law, privacy, or repair advice. Addresses, telephone numbers, executives, retailer assignments, warranties, ownership benefits, recall procedures, finance contacts, and complaint processes may change. The vehicle’s written warranty, contract, lease, and applicable law control.
Share Your Genesis Experience
Have you contacted a Genesis retailer, Genesis Customer Assistance, Roadside Assistance, Genesis Finance, Connected Services, warranty support, or the corporate office? Share the model and year, general issue, approximate date, contact route used, response time, and whether the concern was resolved.
Please do not publish vehicle identification numbers, finance-account numbers, payment information, driver-license details, registration documents, passwords, Digital Keys, home addresses, private telephone numbers, email addresses, or other confidential information.