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  • Revolve Corporate Office Headquarters: Address, Phone Number, Customer Service and Complaints

Revolve Corporate Office Headquarters: Address, Phone Number, Customer Service and Complaints 

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Revolve Group, Inc. is headquartered at 12889 Moore Street, Cerritos, CA 90703. The published Revolve corporate office phone number is 562-677-9480. Customers who need help with an order, return, refund, delivery, damaged product, payment, account, or promotion should normally contact Revolve Customer Care instead of the corporate switchboard. Customer Care can be reached by calling or texting 1-888-442-5830 in the United States, calling 1-562-926-5672 internationally, or emailing sa***@*****ve.com.

REVOLVE is a digital fashion retailer offering apparel, footwear, accessories, beauty products, and home merchandise. Revolve Group also operates FWRD, a luxury-fashion retailer, and several owned fashion brands. This page explains the difference between Revolve’s corporate office and Customer Care and provides the correct routes for order cancellations, missing shipments, returns, refunds, damaged merchandise, privacy requests, accessibility assistance, careers, and unresolved complaints.

Revolve Corporate Office and Headquarters Information

The corporate number should not be described as Revolve’s general order-support, returns, refunds, delivery, employment, or Human Resources line. Customers will usually receive faster account-specific help through Customer Care.

Revolve Customer Care Hours

Revolve currently publishes the following Customer Care schedule in Pacific Time:

  • Monday through Thursday: 24 hours
  • Friday: Midnight through 5:00 p.m. Pacific
  • Saturday and Sunday: 7:00 a.m. through 3:30 p.m. Pacific

Support hours may change during holidays or special events. Email inquiries may be sent at any time, and Revolve states that customers can generally expect a response within approximately 24 to 48 hours.

Where Is Revolve’s Headquarters?

Revolve Group’s principal executive offices are located at 12889 Moore Street in Cerritos, California. The same address is identified by Revolve’s investor-relations materials, SEC filings, legal notices, and Customer Care page.

The Cerritos property serves as a corporate and operational office. Customers should not visit the headquarters to return merchandise, pick up an online order, interview for a job, or resolve a Customer Care complaint unless Revolve provides a confirmed appointment or written instructions.

Returns should be initiated through the online returns process. The return label and instructions supplied for the order determine where the package must be sent.

Revolve Ownership, Brands, and Leadership

Revolve Group, Inc. is a publicly traded Delaware corporation. Its Class A common stock trades on the New York Stock Exchange under the ticker symbol RVLV.

The company was founded in 2003 by Michael Mente and Mike Karanikolas. Both continue to serve as co-Chief Executive Officers. Mike Karanikolas also serves as chairman of the board.

Revolve Group operates two primary retail segments:

  • REVOLVE: Premium apparel, footwear, accessories, beauty products, and merchandise from emerging, established, and owned brands
  • FWRD: Luxury merchandise from established and emerging designers

Official privacy materials also identify subsidiaries and affiliates including Eminent, Inc., FWRD, LLC, and Alliance Apparel Group, Inc. An order placed through FWRD may have different support information, return rules, or product requirements from an order placed through REVOLVE.

Revolve Corporate Office vs. Customer Care

The Revolve corporate office oversees public-company matters, executive management, legal affairs, investor relations, business strategy, technology, merchandising, marketing, employment, and companywide operations.

Customer Care handles individual shopping concerns such as:

  • Order status and tracking
  • Order cancellation before shipment
  • Missing or delayed packages
  • Returns and exchanges
  • Refund processing
  • Damaged or defective merchandise
  • Incorrect or missing items
  • Payment and account verification
  • Promotional codes and price matching
  • Gift certificates and store credit
  • Website or mobile-app problems

Contacting headquarters does not bypass the return policy or automatically authorize a refund. Customer Care must normally locate the order, review its status, and document the requested resolution.

How to Escalate a Revolve Complaint

Begin by calling or texting Customer Care at 1-888-442-5830 or emailing sa***@*****ve.com. Provide:

  • The order number
  • The email address used for the purchase
  • The product name and item number
  • The purchase and delivery dates
  • The tracking or return-tracking number
  • The amount charged or expected refund
  • Photographs of damaged or incorrect merchandise
  • Earlier case numbers or support conversations
  • The specific resolution being requested

Ask Customer Care to confirm any refund, replacement, exchange, account credit, package investigation, or follow-up date in writing. Keep the return receipt and carrier acceptance scan until the refund has been completed.

If an issue remains unresolved, reply within the same email thread or reference the prior case number when calling again. Explain what information is still missing and what outcome was previously promised.

Written corporate correspondence may be addressed to:

Revolve Group, Inc.
Attn: Customer or Legal Correspondence
12889 Moore Street
Cerritos, CA 90703

Mailing headquarters does not replace a time-sensitive return, order-cancellation request, missing-package report, payment dispute, or another procedure available through Customer Care.

Revolve Order Changes and Cancellations

Revolve generally cannot change the items in an order after it has been placed. A customer may cancel an item before it ships and then place a new order for the correct product.

To request cancellation, sign in, open the order history, select the order, and use the cancellation option shown for an eligible item. Customers may also contact Customer Care, but Revolve does not guarantee that a support request will be received before warehouse processing and shipment.

Once an order has shipped, the customer will normally need to follow the return process rather than canceling the shipment.

Missing, Delayed, or Incorrect Revolve Orders

Revolve instructs customers to report missing items or shipments within 30 days of the shipment date. Track the order first and confirm whether the carrier shows it as delivered, delayed, returned to sender, or awaiting pickup.

When reporting a missing package, provide the order number, tracking number, delivery address, carrier status, and date the package was expected. Check with household members, building management, mailrooms, and nearby delivery locations when appropriate.

For an incorrect item, missing item, or damaged shipment, photograph:

  • The exterior shipping package
  • The shipping label
  • The merchandise received
  • The product tag and barcode
  • Any damage or packaging problem

Do not return an incorrect or damaged item until Customer Care confirms the proper return process.

Revolve Returns and Exchanges

For orders shipped on or after May 1, 2024, Revolve’s general policy accepts qualifying merchandise within 30 days of shipment for a refund and within 60 days for an exchange.

Returned merchandise must generally be unworn, unwashed, unused, undamaged, and accompanied by its original tags and packaging.

  • Final-sale merchandise: Not eligible for a refund, exchange, or store credit
  • Beauty products: Must be unused, unopened, and returned within the permitted period
  • Shoes: Must include an undamaged shoe box and should be tried on only on a protected surface
  • Swimwear and lingerie: Protective liners must remain attached
  • Expedited shipping charges: Generally not refundable
  • FWRD Renew merchandise: Subject to a shorter 14-day return period and authentication review

U.S. online orders generally include access to a prepaid return label. Revolve also participates in Happy Returns for qualifying merchandise, although exclusions apply to products such as fragrances, aerosols, nail polish, batteries, alcohol-based liquids, and luggage.

Items purchased at a physical Revolve store must generally be returned to a store rather than mailed to the online return center. Online purchases may be eligible for an in-store return or the standard online return process.

Revolve Refund Complaints

Revolve states that qualifying returns normally take approximately two to three business days to process after reaching its facility. After the refund is issued, a financial institution may take an additional three to five business days to display the credit.

Refunds are normally issued to the original payment method. Store credit, gift certificates, and loyalty rewards used for the purchase are generally refunded back to the same form.

For a delayed refund, keep:

  • The return tracking number
  • The carrier’s delivery confirmation
  • The items included in the return
  • The date Revolve received the package
  • The refund-confirmation email
  • The original payment method

Contact Customer Care if the return shows as delivered but has not been processed within a reasonable period, or if the refund amount does not match the qualifying returned merchandise.

Damaged, Defective, or Inauthentic Merchandise Complaints

Contact Customer Care immediately when an item arrives damaged, defective, worn, incomplete, or materially different from its product description. Keep the tags and packaging and send clear photographs before wearing, washing, repairing, or returning the item.

Revolve states that, except for merchandise identified as pre-owned, it sells authentic first-run products purchased directly from designers. Its published policy provides a 90-day warranty for covered workmanship problems. After 90 days, Revolve may attempt to assist with repairs or replacement components when available, but a full refund or replacement is not guaranteed.

Normal wear, damage caused after delivery, and intentional distressing may not be treated as manufacturing defects.

International Revolve Orders

International customers can contact Revolve at 1-562-926-5672. English and Spanish support is published for the international telephone line, and Revolve also lists language-specific customer-service email addresses on its return and support pages.

International orders may be subject to duties, taxes, customs restrictions, and country-specific delivery rules. Duties and taxes collected at checkout may be nonrefundable. Customers should review the policy displayed for their destination before ordering or returning merchandise.

Revolve Privacy and Accessibility Requests

Customer privacy questions may be sent to pr*****@*****ve.com. Written privacy correspondence can be addressed to Revolve Group, Inc. at the Cerritos headquarters.

Revolve’s privacy policy covers Revolve Group and subsidiaries including Eminent, Inc., FWRD, LLC, and Alliance Apparel Group, Inc. Available privacy rights depend on the customer’s location and applicable law.

For website accessibility assistance or a copy of Revolve’s accessibility statement, email ac***********@*****ve.com. Customers may also call the U.S. or international Customer Care numbers.

Do not publish order numbers, home addresses, telephone numbers, email addresses, payment details, account credentials, return labels, identity documents, or private employment information in a public review.

Revolve Careers and Employment

Current corporate, technology, merchandising, fulfillment, retail, marketing, and other opportunities are listed through the official Revolve careers page. Applicants are redirected to Revolve’s authorized employment platform to view and submit applications.

Revolve does not prominently publish the corporate switchboard as a general Human Resources or employment-verification line. Applicants should use the contact information associated with the job listing. Current employees should use authorized internal Human Resources, payroll, benefits, or management channels.

Be cautious of fraudulent job offers. Do not send money, gift cards, cryptocurrency, banking credentials, or payment for equipment to an unsolicited recruiter.

Revolve Reviews and Complaints

No customer reviews were visible on this CorporateOfficeHeadquarters.com page when it was updated. Therefore, this page does not assign Revolve an overall customer rating or claim an established complaint pattern.

Potential review topics may include order processing, delivery, return eligibility, refund timing, damaged merchandise, sizing, final-sale restrictions, Customer Care communication, international duties, or website usability. These possible concerns do not establish how frequently an issue occurs.

A useful review should identify the approximate date, general product type, problem, support route used, response time, and whether the matter was resolved. Do not publish confidential order or account information.

Revolve Competitors and Related Corporate Office Pages

Revolve competes with online fashion retailers, department stores, luxury marketplaces, and direct-to-consumer apparel brands. Related companies include ASOS, Nordstrom, Zara, Saks Fifth Avenue, Net-a-Porter, Farfetch, Shopbop, and other premium fashion retailers.

Official Revolve Resources

Frequently Asked Questions About Revolve Corporate Office

Where is Revolve’s corporate headquarters?

Revolve Group, Inc. is headquartered at 12889 Moore Street, Cerritos, CA 90703.

What is the Revolve corporate office phone number?

The published corporate filing number is 562-677-9480.

What is Revolve’s customer-service phone number?

U.S. customers can call or text 1-888-442-5830. International customers can call 1-562-926-5672.

What is Revolve’s customer-service email?

The primary English-language Customer Care email is sa***@*****ve.com.

Can I cancel a Revolve order?

An eligible order may be canceled before it ships. Use the cancellation option in the order history or contact Customer Care immediately. Cancellation is not guaranteed once warehouse processing has begun.

How long do I have to return a Revolve order?

Qualifying orders shipped on or after May 1, 2024 may generally be returned within 30 days of shipment for a refund or within 60 days for an exchange.

Can I return a final-sale Revolve item?

No. Products marked final sale are not eligible for a refund, exchange, or store credit.

How long does a Revolve refund take?

Revolve generally processes a return within two to three business days after receipt. The financial institution may require another three to five business days to post the refund.

What should I do if my Revolve package is missing?

Check the tracking information and contact Customer Care. Revolve asks customers to report missing items or shipments within 30 days of the shipment date.

Who owns Revolve?

REVOLVE is operated within Revolve Group, Inc., a publicly traded company listed on the New York Stock Exchange under RVLV.

Who are Revolve’s CEOs?

Michael Mente and Mike Karanikolas are Revolve’s co-founders and co-Chief Executive Officers.

Is FWRD part of Revolve?

Yes. FWRD is one of Revolve Group’s primary retail segments. FWRD orders and FWRD Renew merchandise may be subject to different support and return requirements.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com helps readers distinguish Revolve’s corporate office from Customer Care, returns, refunds, shipping, privacy, accessibility, careers, and investor-relations channels. This page uses Revolve’s current SEC filings, investor materials, contact pages, customer policies, privacy policy, accessibility statement, and careers information.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Revolve Group, Inc., Eminent, Inc., REVOLVE, FWRD, superdown, Alliance Apparel Group, any designer, carrier, return provider, payment processor, employee, influencer, or Customer Care representative.

This page is provided for informational purposes. Addresses, telephone numbers, executives, support schedules, return periods, refund procedures, shipping rules, warranties, subsidiaries, and privacy contacts may change. Verify important information through Revolve’s official website and the terms applying to the individual order.

Share Your Revolve Experience

Have you contacted Revolve corporate, Customer Care, returns support, shipping support, privacy, accessibility, careers, or investor relations? Share the general issue, approximate date, contact method, response time, and whether the concern was resolved.

Please do not publish order numbers, payment information, home addresses, private telephone numbers, email addresses, account credentials, gift-certificate codes, return labels, identity documents, or confidential employee information.

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