Reach Saks Fifth Avenue Corporate Office Headquarters 

I received an envelope ripped open with tape sealing it and no sweater inside. In an envelope really? I sent pictures of the envelope and it determined that indeed it was sent properly and the case was closed. If I didn’t comply it was going to collections. I have been a customer there for at least 40 years and this is extremely upsetting. My credit score is near 850 and has been forever. Did anyone look at my account? I don’t need to steal a $140.00 sweater. It was Xmas notorious for stealing. I thank god it wasn’t a very expensive item. Shame on Saks. Please don’t answer with the form written letter.

I ordered a pair of Catherine Amato gloves from the Saks fifth Avenue online and was sent a completely wrong pair of gloves. They were “Catherine Amato) but not the ones listed on the website. They were an entirely different quality and style of glove. I called and let them know and they had me send pictures which verified that they were the wrong gloves. This case has been escalated twice and still no one from the escalation department has reached out to me. When I initially made my order there were all sizes available (my size being small) now only medium are available which I will have to settle for once this is finally rectified by Saks Corporate Office. Case #09102293. This has been ongoing for over 2 weeks.

Saks Fifth Avenue, Pathetic customer service. Ordered earrings, shipped to wrong address, carrier sent an email saying they could only ship back to you. Talked to your customer service and they could not help. Unacceptable. Don’t want to start claim, just want my order delivered to correct address. I downloaded the script of my “chat” with your representatives and will be happy to forward to you if you wish. Very dissapointed. Respectfully,

Saks Fifth Avenue, your customer service doesn’t even deserve 1 star. I will make sure that no one in my circle will purchase anything from these people. I got a baby gift that was small and these people would not even exchange it. For being such an expensive store and supposedly high end store the customer service is even worse then $1 tree store! Seeing all the 1 star reviews that they don’t even deserve this store should shut down the doors soon.

Online – ordered several different sizes and several styles! Terrible. I usually order multiple items to try on at home. I did this and found two great outfits. I returned the ones I didn’t want and received three of them back. The two dresses (Chiara Boni La Petite Robe – did not fit and looked terrible on. I have never in my life been accused of wearing something and trying to return nor have I ever worn something and tried to return. I am completely at a loss here. And then once I spoke to a Manager who advised me I will be receiving a prepaid Fed Ex – only to be dragged out for two more weeks after calling and letting me know they will be sending. I cannot tell you of how much time I spent on the phone and how many days I spent working to resolve this issue. It’s unfortunate as I have not had a bad experience with Saks.com or Saks in general until now. Perhaps the separation of Saks.com with Saks store was not a good decision for consumers. I plan to make my story available to all that will read or listen unless this can be resolved in a timely manner. It’s February 1st, 2024 and this is unacceptable to say the least. The photos I have already sent to Miguel and Carlos. I am starting to wonder if I was sent items that were already worn as all I did was try them on and return them. I will not use Saks.com or Saks Fifth Avenue unless we can come to a better resolution. I should be able to return for a refund as I assure you the three items were never worn by me or anyone else while in my possession.