Neiman Marcus is a luxury department-store brand with historic roots in Dallas, Texas. Following major corporate changes beginning with its acquisition in 2024, Neiman Marcus no longer operates with the standalone Dallas corporate headquarters described in older listings. Corporate operations are now part of Exemplar Luxury Group, formerly Saks Global, which is headquartered in New York City.
This page provides current Neiman Marcus corporate office information, the parent-company headquarters address, customer-service phone number, text support, Credit Services, careers information, complaint-escalation resources and clarification about the former Dallas headquarters.
Important headquarters update: Older Neiman Marcus listings identify 1618 Main Street, Dallas, TX 75201 and 214-743-7600 as the company’s corporate headquarters and phone number. That information should no longer be used as the current headquarters contact. Neiman Marcus is now part of Exemplar Luxury Group, whose corporate headquarters is at 225 Liberty Street, Floor 27, New York, NY 10281.
Neiman Marcus Corporate Office and Headquarters
- Brand: Neiman Marcus
- Neiman Marcus Legal Entity: The Neiman Marcus Group LLC
- Parent Company: Exemplar Luxury Group, formerly Saks Global
- Current Parent Corporate Headquarters: Exemplar Luxury Group, 225 Liberty Street, Floor 27, New York, NY 10281, USA
- Neiman Marcus Customer Service Phone Number: 1-888-888-4757
- Customer Service Hours: 7 days a week, 6 a.m.-12 a.m. Central Time
- Neiman Marcus Text Support: 972-476-1801
- Neiman Marcus Credit Services: 1-800-685-6695
- Customer Service and Email Form: Neiman Marcus Contact Us
- Executive Customer Care Email Form: Customer Care Executive Offices
- Returns: Neiman Marcus Returns
- Store Locator: Find a Neiman Marcus Store
- Neiman Marcus Careers: Neiman Marcus Careers
- Exemplar Luxury Group Corporate Contact: Exemplar Luxury Group Contact
- Official Website: NeimanMarcus.com
Where Is Neiman Marcus Headquarters?
Neiman Marcus no longer operates a separately published corporate headquarters in Dallas. The brand is part of Exemplar Luxury Group, whose current corporate headquarters is:
Exemplar Luxury Group
225 Liberty Street, Floor 27
New York, NY 10281
USA
Exemplar Luxury Group is the corporate organization that currently includes Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman.
People searching for the Neiman Marcus corporate office, Neiman Marcus headquarters, Neiman Marcus corporate headquarters, Neiman Marcus Group headquarters or Neiman Marcus head office should be aware that older Dallas headquarters information predates the company’s current ownership and corporate structure.
Is Neiman Marcus Still Headquartered in Dallas?
Neiman Marcus was founded in Dallas in 1907 and maintained its corporate headquarters in the Dallas area for generations. However, its corporate structure has changed substantially.
In 2022, Neiman Marcus Group announced plans to move its Dallas corporate hub from downtown Dallas to Cityplace Tower at 2711 North Haskell Avenue. The Dallas hub opened as part of a more flexible corporate-office strategy.
After Neiman Marcus Group was acquired in late 2024, the new parent organization consolidated its corporate office operations. The former Neiman Marcus corporate hubs in Dallas and New York were subsequently closed as the combined company centered its corporate headquarters in New York.
Dallas remains historically and commercially important to Neiman Marcus, but it should no longer be described as the location of the brand’s current standalone corporate headquarters.
What Is at 1618 Main Street in Dallas?
1618 Main Street, Dallas, TX 75201 is the historic Neiman Marcus Downtown Dallas store address. The location served for many years as both a flagship retail store and an important corporate address.
As of August 2026, Neiman Marcus continues to list the Downtown Dallas store at:
Neiman Marcus – Dallas Downtown
1618 Main Street
Dallas, TX 75201
Store Phone: 214-741-6911
The store phone should not be confused with a current headquarters phone number.
Neiman Marcus also continues to identify 1618 Main Street for certain credit and privacy correspondence. That specialized use does not make the address the current corporate headquarters.
What Is the Neiman Marcus Corporate Phone Number?
The former Neiman Marcus corporate-office phone number 214-743-7600 appeared for many years with the former Dallas headquarters address. A separate current Neiman Marcus corporate switchboard using that number could not be verified through the company’s current corporate and customer-service resources.
For most customers, the correct starting point is Neiman Marcus Customer Service at 1-888-888-4757.
For a higher-level unresolved customer complaint, Neiman Marcus also maintains an online contact option identified as Customer Care Executive Offices. Corporate matters involving the parent organization can be directed through Exemplar Luxury Group at its New York headquarters.
Neiman Marcus Customer Service
Neiman Marcus customer service can be reached at 1-888-888-4757.
The company currently lists customer-service availability seven days a week from 6 a.m. until midnight Central Time.
Customer service can assist with issues such as:
- Online orders
- Order status
- Shipping and delivery
- Returns and exchanges
- Refund questions
- Damaged or incorrect merchandise
- Store-order questions
- Gift cards
- Account assistance
- General customer complaints
Neiman Marcus also offers text support at 972-476-1801 and an online email form through its official Contact Us page.
Does Neiman Marcus Have a Customer Service Email?
Neiman Marcus provides online email forms rather than prominently displaying a general public customer-service email address for ordinary order and service questions.
Customers can use the official Neiman Marcus Contact Us page to submit an email inquiry.
For an unresolved service concern, the company also maintains a Customer Care Executive Offices email form.
Do not send payment-card information, credit-card account numbers or other sensitive financial information through an ordinary email message.
Neiman Marcus Credit Services
Neiman Marcus Credit Services can be reached at 1-800-685-6695.
Neiman Marcus says the automated Credit Services system is available at any time for account information, address changes and other eligible account services.
Credit-card matters should generally be handled through Credit Services rather than ordinary merchandise customer service or the parent-company headquarters.
Keep your complete credit-card and account numbers private when posting a public review.
Neiman Marcus InCircle Support
Neiman Marcus continues to operate its InCircle loyalty program. Current 2026 InCircle terms identify a dedicated program-support number of 1-888-462-4725, available Monday through Friday from 8 a.m. to 7 p.m. Central Time.
InCircle questions may involve points, program status, benefits, Point Cards or account activity. Credit-card account questions should still be directed to Neiman Marcus Credit Services when appropriate.
Neiman Marcus Returns and Refunds
Customers seeking a return or refund should begin through the official Neiman Marcus return system or customer service.
Before escalating a return complaint, retain:
- The original receipt or online order information
- The item and product information
- Return confirmation
- Shipping or carrier tracking information
- Store return receipt when applicable
- Emails or previous customer-service responses
Return eligibility can depend on the merchandise, condition, purchase channel and applicable policy. Check the current policy for the specific purchase rather than relying on an older return period found on a third-party website.
How to Escalate a Neiman Marcus Complaint
The most effective complaint route depends on whether the problem involves a store, online order, return, credit account or another service.
- Start with the department involved: Call 1-888-888-4757 for general customer service or contact the specific Neiman Marcus store for an in-store issue.
- Keep documentation: Save receipts, order information, return tracking, photographs and correspondence.
- Request a case or reference number: Retain any identifier supplied by Customer Service.
- Ask for further review: If the first representative cannot resolve the concern, request an appropriate supervisor or additional review.
- Use Customer Care Executive Offices: Submit the official executive customer-care email form when ordinary support has not resolved the matter.
- Use the appropriate credit channel: Credit-card complaints should be directed through Credit Services and applicable card-account dispute procedures.
- Use the current corporate route when appropriate: Corporate correspondence involving the parent organization can be directed to Exemplar Luxury Group, 225 Liberty Street, Floor 27, New York, NY 10281.
Neiman Marcus Human Resources and Careers
A dedicated public Neiman Marcus Human Resources phone number for general job applicants is not currently listed on the company’s customer-service or parent-company contact pages.
People searching for the Neiman Marcus HR phone number or Neiman Marcus Human Resources contact should use the official Neiman Marcus careers website for current positions and recruiting information.
Corporate and shared-services employment functions now operate within the broader Exemplar Luxury Group organization. Current employees should use the internal People or Human Resources contacts supplied by the company.
Who Owns Neiman Marcus?
Neiman Marcus is part of Exemplar Luxury Group.
The organization was formerly known as Saks Global. Saks Global completed its acquisition of Neiman Marcus Group in December 2024, bringing Neiman Marcus together with Saks Fifth Avenue, Bergdorf Goodman and other related retail operations.
Saks Global entered Chapter 11 restructuring in January 2026. The restructuring was completed on June 26, 2026, when the company emerged under new ownership and adopted the name Exemplar Luxury Group.
Neiman Marcus remains a distinct consumer-facing retail brand within Exemplar Luxury Group.
Neiman Marcus and Exemplar Luxury Group Leadership
Geoffroy van Raemdonck serves as Chief Executive Officer of Exemplar Luxury Group. He previously served as CEO of Neiman Marcus Group before its acquisition and returned to lead the combined organization during its 2026 restructuring.
Corporate functions serving Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman increasingly operate at the parent-company level rather than through completely separate headquarters organizations for each brand.
About Neiman Marcus
Neiman Marcus was founded in Dallas in 1907 by Herbert Marcus Sr., his sister Carrie Marcus Neiman and her husband A.L. Neiman.
The retailer became known for designer fashion, luxury accessories, beauty, fine jewelry, home products, personal shopping and distinctive customer experiences. Neiman Marcus also became famous for traditions including its Christmas Book, Fantasy Gifts and Neiman Marcus Awards.
Today, Neiman Marcus serves customers through luxury department stores, NeimanMarcus.com, digital channels and remote personal-selling services.
Neiman Marcus Competitors and Related Corporate Offices
Neiman Marcus competes with department stores and specialty retailers serving affluent fashion and luxury customers. Since the 2024 combination, Saks Fifth Avenue and Bergdorf Goodman are part of the same parent organization and should no longer be described as independent corporate competitors of Neiman Marcus.
- Nordstrom Corporate Office — fashion, designer merchandise, beauty and luxury retail
- Bloomingdale’s Corporate Office — upscale department-store and designer retail
- Saks Fifth Avenue Corporate Office — related luxury retailer within Exemplar Luxury Group
Neiman Marcus Reviews on CorporateOfficeHeadquarters.com
There are currently two visible reader submissions on this Neiman Marcus CorporateOfficeHeadquarters.com page.
A June 2025 reviewer describes a longstanding personal connection to Neiman Marcus and expresses strong appreciation for the company’s stores, merchandise and luxury shopping experience.
A March 2025 submission comes from a prospective vendor seeking guidance on how to present a specialty product to Neiman Marcus. It is primarily a vendor-contact question rather than a customer-service complaint.
With only two visible submissions covering very different topics, there is not enough firsthand COH feedback to identify broad positive or negative customer-service trends.
Frequently Asked Questions
Where is Neiman Marcus headquarters?
Neiman Marcus is now part of Exemplar Luxury Group rather than operating with a separately published Dallas corporate headquarters. Exemplar Luxury Group’s corporate headquarters is at 225 Liberty Street, Floor 27, New York, NY 10281.
What is the Neiman Marcus corporate office address?
For current parent-company corporate matters, use Exemplar Luxury Group, 225 Liberty Street, Floor 27, New York, NY 10281. Older Neiman Marcus corporate addresses in Dallas should not automatically be treated as the current headquarters.
Is Neiman Marcus headquarters still in Dallas?
No. Neiman Marcus has deep historic roots in Dallas, but its former Dallas corporate hub was closed after the company became part of the organization now known as Exemplar Luxury Group. The parent company’s corporate headquarters is in New York.
Is 1618 Main Street the Neiman Marcus corporate headquarters?
No. 1618 Main Street is the historic Downtown Dallas Neiman Marcus retail location and is also still used for certain specialized privacy or credit correspondence. It is not the current parent-company headquarters.
What is the Neiman Marcus corporate phone number?
The former corporate number 214-743-7600 is associated with older Dallas headquarters information and was not verified as a current Neiman Marcus corporate switchboard. Customers should use 1-888-888-4757 for current Neiman Marcus customer service.
What is the Neiman Marcus customer service phone number?
Neiman Marcus Customer Service can be reached at 1-888-888-4757, seven days a week from 6 a.m. to midnight Central Time.
Can I text Neiman Marcus customer service?
Yes. Neiman Marcus currently lists 972-476-1801 for customer text support.
What is the Neiman Marcus Credit Services number?
Neiman Marcus Credit Services can be reached at 1-800-685-6695.
Does Neiman Marcus have an email address?
Neiman Marcus directs customers to its online email form instead of prominently publishing a general send-to customer-service email address. An additional Customer Care Executive Offices form is available for appropriate escalated concerns.
What is the Neiman Marcus HR phone number?
A dedicated public general-purpose Neiman Marcus Human Resources phone number was not verified. Job applicants should use the official Neiman Marcus careers website.
Who owns Neiman Marcus?
Neiman Marcus is part of Exemplar Luxury Group, the luxury retail organization formerly known as Saks Global.
Is Saks Fifth Avenue a competitor of Neiman Marcus?
Not in the corporate-ownership sense. Saks Fifth Avenue and Neiman Marcus are now sister retail brands within Exemplar Luxury Group, although each continues to maintain its own brand identity, stores, website and customer experience.
Who leads the company that owns Neiman Marcus?
Geoffroy van Raemdonck is Chief Executive Officer of Exemplar Luxury Group. He previously served as CEO of Neiman Marcus Group.
How do I file a complaint with Neiman Marcus?
Start with Neiman Marcus Customer Service at 1-888-888-4757 or the store involved. Keep your receipt, order information and previous correspondence. If ordinary support does not resolve the issue, request further review or use the official Customer Care Executive Offices email form.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes headquarters addresses, corporate and customer-service contacts, complaint-escalation information and reader reviews. This Neiman Marcus page distinguishes the company’s historic Dallas addresses from its current parent-company headquarters and separates customer service, Credit Services, retail-store and corporate contacts.
Page Update Note
This Neiman Marcus page was updated on August 19, 2026, to replace outdated Dallas headquarters information with the current Exemplar Luxury Group corporate structure, remove 214-743-7600 as an unverified current headquarters number, verify customer service, text and Credit Services contacts, clarify the status of 1618 Main Street, update ownership following the 2026 restructuring, add current careers and executive customer-care resources, and summarize the two visible CorporateOfficeHeadquarters.com reader submissions.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Neiman Marcus, The Neiman Marcus Group LLC, Exemplar Luxury Group, Saks Fifth Avenue, Bergdorf Goodman or any Neiman Marcus store. This page is provided for informational, review, complaint and feedback purposes.
Corporate structures, addresses, stores, phone numbers, customer-service hours, credit services, return policies and complaint procedures can change. Confirm time-sensitive information directly through Neiman Marcus or Exemplar Luxury Group before mailing documents, visiting an office or providing sensitive information.
Neiman Marcus Complaints, Reviews and Feedback
Have you contacted Neiman Marcus Customer Service, Credit Services, a local store, Customer Care Executive Offices or the parent company’s corporate office? Share a firsthand review below. Useful feedback may address online orders, store service, returns, refunds, delivery, credit accounts, luxury shopping, personal service or complaint handling.
Describe what happened, approximately when it occurred, which Neiman Marcus contact route you used and how the company responded. Do not publish order numbers, credit-card information, gift-card numbers, passwords, InCircle account information, home addresses or other sensitive personal information.
