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American Signature Furniture Sarasota FL, Very Very Disappointed. I am very disappointed with American Signature Furniture in Sarasota FL. I have been a loyal customer for many years now. I purchased it on 02/22/2025. It was a floor model sale price item. It was the Coco 5-Piece Dual-Power Sectional in White. My husband and I sat on the sofa and let out all three reclining parts to make sure it worked and it did. Of course, we didn’t see the very back of the sofa with the tear or that one of the recliners didn’t perfectly fit into its other part. I called and texted my sales rep (Lisa Weill) on March 13th and she ressponded on the 14th saying she forwarded the complaint to a manager. After weeks I finally got a service tech to come to my house on Saturday 03/15/2025 just to say it was a mechanical issue and he had to get with the manager to see how to handle it. Once again, instead of anyone calling me back to resolve my issue, I had to call back yet again. This time I spoke with Diana Wednesday 03/18/25 @11:19 and she put me on hold for about 8 minutes before returning just to tell me she would need to speak with the manager (Jeff) and of course, he had no last name, and wasn’t in the store at the time. She said he would be in around 1:00 pm. At this point, I would like the furniture picked up and a full refund. I don’t want a replacement because I’m afraid to purchase anything else. It’s not because of the quality but the poor service I’ve received the only time I’ve had an issue. If I don’t get a resolution today, I will be filing a formal complaint to the BBB. I will also go to social media so that no one else will have to deal with this type of poor service.

American Signature, Management team need additional customer service or managerial training (Ms. Ricks). It was shocking because our first experience was roughly about a year ago the staff was wonderful and so attentive. My husband and I are very disappointed how we were mistreated on Friday,12/6/2024 at 6:30 pm in your store located in Morrow Georgia. We made a purchase on 12/2/24 with the assistance of Keyla Fomby she informed us we will receive a text when it’s time to pick up the item from the store. Our text came through on 12/6/24 so why we were out we stopped by the store to pick up the picture so my husband decided to call to let someone know we are on our way (literally 5 minutes away). The associate answered the phone told us the picture was not there in the store. We parked and went in the store to let the manger know something might be wrong with the system. Ms. Ricks was very inappropriate the way she spoke to us as if it was our fault your system sent out a text by error. Ms. Ricks need to take some customer service classes the way her body language and tone was not acceptable so canceled the order all together. We will never shop with your company again. That experience was bad I will not refer my family or friends to shop. Please speak with Ms. Ricks to let her know the customer should be treated with respect going forward.

American Signature, Horrible experience. Our experience with American Signature on Dale Mabry in Tampa FL can only be described as either a nightmare or a comedy of errors. Bedroom set ordered and paid for on Sept 12th. After pushing delivery date back we received the entire order on October 15th. The delivery included a dresser that had clearly been dropped with visible damage to entire right side. In addition, one of the nightstands had nonfunctioning electronics in the form of faulty charger and down light. I was told by the delivery driver he would report the damage and that someone would contact us. Didn’t happen. Trying to reach someone was next to impossible as phone calls went consistently unanswered. So here we are 2 months later, and a new dresser and nightstand were finally delivered. Dresser is fine but nightstand has the same issue as the one being replaced. After numerous attempts once again, we have a scheduled date for a technician to come out and see if he can fix it. Whenever we eventually reach a human being, the comment is always the same. “We are short staffed.” We of course will never do business with the company again. It feels like a company in trouble and trying to hang on.

Michelle was a great customer service provider for my needs. And I am very pleased with the service that I received.

Liars! They have the same problem for years read the reviews. They will have what you bought 40 days after the day you expect. Do not buy anything in this horrible store. You will regret for sure. I bought a full room at American Signature in Kennesaw Georgia, but they didn’t have it. They said they will have after 50 days that I bought. They are horrible. Now have to go Rooms To Go or Ashley furniture, I bought with them before so they have more quality and they are more serious and responsible than American Signature.