Smith’s Food & Drug Centers, Inc. maintains its division corporate office at 1550 South Redwood Road, Salt Lake City, UT 84104. The verified Smith’s corporate-office phone number is 1-801-974-1400. Smith’s is part of The Kroger Co. Customers needing help with a store purchase, digital coupon, Shopper’s Card, pickup order, delivery, pharmacy, fuel points, or pricing complaint should normally contact the store involved or Smith’s Customer Service at 1-800-576-4377 before escalating an unresolved matter to the Salt Lake City office.
Smith’s Food and Drug Corporate Office Contact Information
- Company: Smith’s Food & Drug Centers, Inc.
- Retail Brand: Smith’s Food and Drug
- Parent Company: The Kroger Co.
- Kroger Stock Symbol: NYSE: KR
- Kroger Chief Executive Officer: Greg Foran
- Smith’s Division Corporate Address: 1550 South Redwood Road, Salt Lake City, UT 84104, USA
- Smith’s Corporate-Office Phone Number: 1-801-974-1400
- Smith’s General Customer Service: 1-800-576-4377
- Customer-Service Hours: Monday-Friday, 7 a.m.-midnight Eastern; Saturday-Sunday, 7 a.m.-9:30 p.m. Eastern
- Customer Service and Contact Options: Contact Smith’s Customer Service
- Customer Help Center: Smith’s Help and FAQs
- Store Locator: Find a Smith’s Store
- Pharmacy Locator: Find a Smith’s Pharmacy
- Pharmacy Services: Smith’s Pharmacy and Prescription Services
- HIPAA Privacy Office: 1-513-762-1161
- Toll-Free HIPAA Privacy Office: 1-877-551-7953
- HIPAA Notice: Smith’s and Kroger HIPAA Privacy Notice
- Consumer Privacy Requests: 1-800-576-4377
- Privacy Center: Smith’s Privacy Center
- Recall Alerts: Smith’s Product Recalls
- Points Program: Smith’s Points and Fuel Savings
- Digital Account Help: Smith’s Account and Shopper’s Card Help
- Pickup and Delivery: Smith’s Pickup and Delivery Options
- Gift Cards: Smith’s Gift Cards
- Careers: Smith’s Food and Drug Careers
- Kroger Corporate Office: 1014 Vine Street, Cincinnati, OH 45202-1100
- Kroger Corporate Phone Number: 1-513-762-4000
- Official Smith’s Website: SmithsFoodAndDrug.com
The number 1-801-974-1400 is the Smith’s Salt Lake City division-office number. It should not be described as the primary number for store-price corrections, online orders, digital coupons, prescriptions, pharmacy records, payroll, or emergency assistance.
The number 1-800-576-4377 is the current general Customer Service number for Smith’s and other Kroger-family consumer-support matters.
The published Customer Service hours do not establish public reception hours for the Salt Lake City corporate office. The previously listed Monday-Friday, 8 a.m.-5 p.m. corporate hours should be removed.
Where Is Smith’s Food and Drug Headquarters?
Smith’s Food & Drug Centers maintains its division office at:
Smith’s Food & Drug Centers, Inc.
1550 South Redwood Road
Salt Lake City, UT 84104
This is the address readers generally seek when searching for Smith’s corporate office, Smith’s headquarters, Smith’s Food and Drug headquarters, Smith’s main office, Smith’s corporate address, or Smith’s Salt Lake City office.
Smith’s is a Kroger division rather than a separate publicly traded parent company. The Kroger Co. maintains its corporate headquarters in Cincinnati, Ohio.
The Salt Lake City division office is not a grocery store, pharmacy, fuel center, pickup location, return counter, employment center, or public walk-in complaint department.
Customers should not arrive expecting an immediate refund, prescription transfer, coupon adjustment, Shopper’s Card correction, employment interview, or meeting with an executive.
Smith’s Ownership and Store Footprint
Smith’s Food and Drug is part of The Kroger Co., a publicly traded grocery company listed on the New York Stock Exchange under the symbol KR.
Smith’s currently operates grocery stores in seven states:
- Arizona
- Idaho
- Montana
- New Mexico
- Nevada
- Utah
- Wyoming
Smith’s stores may include grocery departments, pharmacies, fuel centers, pickup services, delivery, money services, gift cards, floral departments, bakeries, delis, and other services.
Not every service is available at every location. Use the store locator to review the current phone number, departments, and hours for the specific store.
Corporate Office vs. Local Smith’s Stores
The Salt Lake City division office handles regional business functions such as:
- Division leadership and operations
- Regional merchandising
- Store support and administration
- Division-level employment functions
- Supplier and community relationships
- Regional communications and compliance
Local Smith’s stores normally handle:
- In-store purchases and receipts
- Price and sale-tag questions
- Digital-coupon problems
- Self-checkout or cashier concerns
- Returns and refunds
- Store cleanliness and stocking
- Employee or manager conduct
- Pickup orders
- Local pharmacy and fuel-center service
Begin with the store service desk or manager when the issue concerns one location.
Central Customer Service is the next step when the store cannot resolve the problem or when the issue involves a digital account, Shopper’s Card, app, online order, or broader Kroger system.
Choose the Correct Smith’s Contact Route
- Store purchase or return: Contact the store service desk or manager.
- Incorrect shelf or sale price: Keep the receipt and photograph the shelf tag or promotion before asking the store to review it.
- Digital coupon did not apply: Verify that the coupon was clipped to the correct digital account and that the Shopper’s Card or alternate ID used at checkout is linked to that account.
- Shopper’s Card or account problem: Call 1-800-576-4377 or use the Help Center.
- Pickup or delivery order: Review the order in the account and contact the store or Customer Service.
- Pharmacy prescription or refill: Contact the specific Smith’s pharmacy.
- Pharmacy account problem: Use the pharmacy help resources or call Customer Service.
- HIPAA or prescription-record privacy concern: Contact the HIPAA Privacy Office.
- Fuel points or grocery rewards: Review the Points Program and contact Customer Service when the account appears incorrect.
- Gift-card problem: Keep the card and activation receipt and follow the official gift-card support instructions.
- Product recall: Review the Recall Alerts page and follow the instructions for the specific product.
- Job application: Use Kroger Family Careers and select Smith’s Food and Drug.
- Unresolved regional complaint: Preserve the store and Customer Service history before contacting the Salt Lake City division office.
What to Have Before Contacting Smith’s
- The store address, number, city, and state
- The date and approximate time of the visit
- The receipt or online order number
- The product name, size, UPC, and price
- The shelf tag, weekly ad, or digital-coupon description
- The Shopper’s Card or alternate ID used, provided privately
- Photographs of the shelf label, product, or checkout screen
- The pharmacy or fuel center involved, when applicable
- The manager or representative previously contacted
- Any Customer Service case or reference number
- A concise description of the requested correction
Do not post Shopper’s Card numbers, prescription numbers, health information, payment-card details, gift-card numbers, home addresses, private telephone numbers, employee personal information, or unredacted receipts in public reviews.
How to Escalate a Smith’s Complaint
Begin with the store service desk or department involved.
For an unresolved store complaint, ask for the store manager or manager on duty.
Explain what occurred, provide the receipt or order information, and state whether the requested resolution is a price correction, refund, replacement, points adjustment, coupon review, employee-conduct review, or another action.
Ask the manager to document the complaint when it cannot be resolved during the visit.
The next step is Smith’s Customer Service at 1-800-576-4377 or the official online contact tools.
For a substantial matter that remains unresolved, written correspondence may be sent to:
Smith’s Food & Drug Centers, Inc.
1550 South Redwood Road
Salt Lake City, UT 84104
Include the store, date, receipt or order reference, prior contacts, and requested resolution.
Send copies rather than original receipts, payment records, identification, pharmacy documents, photographs, or legal papers.
Do not mail food, medication, hazardous products, recalled items, gift cards, or other physical evidence to the division office unless Smith’s provides specific instructions.
Smith’s Pricing and Overcharge Complaints
Pricing complaints may involve:
- A shelf price that differs from the checkout price
- A weekly-ad sale that did not apply
- A digital coupon that was not deducted
- A multiple-item promotion that was calculated incorrectly
- A loyalty-card price that did not appear
- An item scanned more than once
- A weight or quantity discrepancy
Review the receipt before leaving the store when possible.
Photograph the shelf label, promotion, or app offer when the displayed price differs from the transaction.
Ask the service desk to verify:
- The exact product and UPC
- The dates of the promotion
- Whether the offer required a clipped digital coupon
- Whether a purchase quantity was required
- Whether the correct Shopper’s Card was used
- Whether another exclusion applied
Describe a disputed charge as an alleged pricing error or overcharge unless there is evidence of intentional misconduct.
Smith’s Digital Coupon and App Complaints
Digital-coupon problems may result from an account mismatch, expired offer, excluded item, quantity requirement, household-account issue, or the wrong alternate ID being entered at checkout.
Before contacting support:
- Confirm the coupon was clipped before checkout
- Read the product, size, quantity, and date requirements
- Confirm the Shopper’s Card is linked to the same digital account
- Save a screenshot of the coupon
- Keep the receipt
A paper weekly ad does not necessarily mean every discount applies automatically. Some offers require a digital coupon, loyalty account, qualifying quantity, or specific item.
Customers who cannot use the app should ask the store service desk what assistance or alternative is available for the particular promotion.
Smith’s Pickup and Delivery Complaints
Pickup and delivery complaints may involve:
- Missing or substituted products
- A delayed order
- An incorrect charge
- Produce or product quality
- A cancelled item
- A delivery-address problem
- A refund that has not appeared
Review the digital receipt and order substitutions before contacting support.
Keep photographs of damaged, spoiled, incorrect, or missing products.
The responsible support route may depend on whether the order was fulfilled by Smith’s, a Kroger delivery service, or another delivery provider.
Do not publish the complete order number, delivery address, driver information, payment details, or account credentials in a public comment.
Smith’s Pharmacy Complaints
Contact the specific pharmacy for:
- Prescription status
- Refill requests
- Prescription transfers
- Insurance processing
- Medication availability
- Vaccination appointments
- Local pharmacy employee concerns
Smith’s also publishes 1-800-576-4377 for general pharmacy assistance.
A pharmacy complaint may require review by the pharmacist in charge or pharmacy manager.
For a concern involving protected health information, prescription records, or an alleged privacy disclosure, contact the Kroger HIPAA Privacy Office at 1-513-762-1161 or 1-877-551-7953.
Do not post medication names, diagnoses, prescription numbers, insurance identifiers, birth dates, medical records, or photographs of prescription labels in public reviews.
For an immediate medical emergency, call 911 or seek appropriate medical assistance rather than contacting the grocery corporate office.
Smith’s Points, Shopper’s Card, and Fuel Complaints
Smith’s currently promotes a Points Program that can provide qualifying fuel discounts or grocery savings.
Points may be earned through eligible grocery purchases, qualifying gift cards, certain prescriptions, and promotional offers.
Exclusions, expiration rules, redemption limits, and participating locations may apply.
For a missing-points complaint, keep:
- The receipt
- The Shopper’s Card information used
- The transaction date
- The participating store or fuel center
- The promotion involved
- A screenshot of the account balance
Call Customer Service when points are missing or when household accounts need to be linked or separated.
Smith’s Product Recall and Food-Safety Complaints
Smith’s maintains an official Recall Alerts page for current product notices.
If a product is recalled:
- Stop using or consuming it when instructed
- Check the UPC, lot code, date, and package size
- Retain the packaging and receipt
- Follow the recall’s return, refund, or disposal instructions
Contact the store or Customer Service with the product information.
For a suspected foodborne illness, seek appropriate medical advice and retain the product, packaging, receipt, and relevant dates.
Do not mail spoiled food, medication, chemicals, or recalled merchandise to the corporate office.
Smith’s Employee, HR, and Applicant Questions
Smith’s does not prominently publish one universal public Human Resources, payroll, benefits, or employee-relations phone number.
The division-office and Customer Service numbers should not automatically be relabeled as Smith’s Human Resources.
Applicants should use Kroger Family Careers and filter openings for Smith’s Food and Drug.
Current associates should use authorized store management, Human Resources, payroll, benefits, union, or employee-relations resources.
Do not publish employee IDs, Social Security numbers, payroll records, work schedules, medical information, disciplinary documents, or private workplace messages in public reviews.
Smith’s Reviews and Complaints
Three reviews are currently visible on this CorporateOfficeHeadquarters.com page.
One commenter describes pricing, digital-coupon, self-checkout, and staffing frustration at a St. George, Utah store.
A second commenter objects to an alleged fee for receiving cash back during a pharmacy visit.
A third commenter reports repeated overcharges at a Carson City, Nevada store.
These are individual accounts and do not establish what occurred at every Smith’s location.
The Carson City comment’s allegation of “attempted rip-offs” should be moderated to neutral wording such as “reported repeated overcharges” because the comment does not establish deliberate intent.
When leaving a Smith’s review below, identify the store city and state, approximate date, general issue, official support route used, response time, and whether the matter was resolved.
Do not publish loyalty-account information, prescription details, payment-card information, complete receipts, employee personal information, or another customer’s photograph.
Fake Smith’s Support and Gift-Card Warning
Use SmithsFoodAndDrug.com, the official app, the store locator, or 1-800-576-4377 before sharing account or payment information.
Be cautious with:
- Fake surveys promising expensive prizes
- Gift-card payment demands
- Refund offers requiring an upfront fee
- Messages requesting account passwords
- Requests for one-time verification codes
- Fake job offers
- Unexpected requests to transfer money
Smith’s support should not require cryptocurrency, gift cards, wire transfers, or remote access to a personal device to correct an ordinary grocery transaction.
Smith’s Competitors and Related Corporate Office Pages
Smith’s competes with regional and national supermarkets, warehouse clubs, discount retailers, pharmacies, fuel centers, and grocery-delivery services.
Related corporate-office pages include Kroger Corporate Office, Albertsons Corporate Office, Safeway Corporate Office, and Sprouts Corporate Office.
Related Resources
- Official Smith’s Food and Drug Website
- Smith’s Customer Service
- Smith’s Help Center
- Smith’s Store Locator
- Smith’s Pharmacy Locator
- Smith’s Pharmacy Services
- Smith’s Points Program
- Smith’s Digital Account Help
- Smith’s Recall Alerts
- Smith’s Privacy Policy
- Smith’s HIPAA Privacy Notice
- Kroger Family Careers
- Kroger Division Directory
Frequently Asked Questions About Smith’s Corporate Office
Where is Smith’s Food and Drug headquarters?
Smith’s Food & Drug Centers maintains its division office at 1550 South Redwood Road, Salt Lake City, UT 84104.
What is Smith’s corporate-office phone number?
The verified Salt Lake City division-office number is 1-801-974-1400.
What is Smith’s Customer Service number?
Smith’s general Customer Service can be reached at 1-800-576-4377.
Is Smith’s owned by Kroger?
Yes. Smith’s Food & Drug Centers is part of The Kroger Co.
Where does Smith’s operate?
Smith’s currently lists stores in Arizona, Idaho, Montana, New Mexico, Nevada, Utah, and Wyoming.
How do I complain about a Smith’s store?
Contact the store service desk or manager first. Escalate an unresolved matter to Smith’s Customer Service and retain the receipt and complaint details.
How do I report a Smith’s overcharge?
Keep the receipt and photograph the shelf tag or offer. Ask the store service desk to review the item, UPC, promotion, and loyalty account used.
Why did my Smith’s digital coupon not apply?
Confirm that the coupon was clipped, the item and quantity qualified, and the Shopper’s Card or alternate ID used at checkout is linked to the correct digital account.
How do I contact Smith’s Pharmacy?
Use the pharmacy locator and call the specific location. General pharmacy assistance is also available through 1-800-576-4377.
How do I report a pharmacy privacy concern?
Contact the Kroger HIPAA Privacy Office at 1-513-762-1161 or 1-877-551-7953.
What is Smith’s Human Resources phone number?
Smith’s does not prominently publish one universal public HR number. Applicants should use Kroger Family Careers, and current associates should use authorized internal resources.
Can I visit Smith’s corporate office to return groceries?
No public walk-in return, pharmacy, pricing, loyalty-account, or complaint counter is advertised at the Salt Lake City division office.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate-office, headquarters, address, ownership, phone-number, complaint-route, and review information for grocery stores, pharmacies, retailers, financial companies, airlines, hotels, restaurants, and other organizations.
This page is designed to distinguish Smith’s Salt Lake City division office from local stores, Customer Service, pharmacy support, the HIPAA Privacy Office, the Points Program, recall resources, careers, and Kroger’s Cincinnati corporate headquarters.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Smith’s Food & Drug Centers, The Kroger Co., any Smith’s store, pharmacy, fuel center, delivery provider, employee, manufacturer, or Customer Service representative.
This page is provided for informational purposes only and is not legal, medical, pharmacy, privacy, employment, financial, food-safety, or consumer-protection advice.
Addresses, phone numbers, executives, store locations, hours, promotions, coupon terms, reward programs, pharmacy services, and complaint routes may change.
Review current official Smith’s and Kroger information for guidance applying to a particular store, purchase, account, prescription, promotion, or complaint.
Share Your Experience
Have you contacted a Smith’s store manager, Customer Service, pharmacy, pickup or delivery support, the HIPAA Privacy Office, Human Resources, or the Salt Lake City division office?
Share your experience with a store purchase, pricing error, digital coupon, self-checkout, Shopper’s Card, points, fuel discount, pickup order, delivery, pharmacy, recall, job application, or corporate escalation below.
Helpful reviews include the store city and state, approximate date, general issue, official support route used, response time, and whether the matter was resolved.
Please do not post Shopper’s Card numbers, order numbers, gift-card details, payment-card information, prescriptions, diagnoses, health records, home addresses, private phone numbers, employee personal details, or unredacted receipts.