Cafe Rio’s corporate office is located at 215 North Admiral Byrd Road, Suite 100, Salt Lake City, UT 84116. The published Cafe Rio corporate phone number is 801-441-5000. Customers who need help with a restaurant experience, online order, refund, My Rio Rewards account, gift card, payment, missing item, or food-quality concern should contact Cafe Rio Customer Care at 1-888-660-1643 or submit the company’s online feedback form.
Cafe Rio is a privately held fast-casual restaurant company known for customizable burritos, salads, tacos, enchiladas, quesadillas, handmade tortillas, Sweet Pork Barbacoa, sauces, dressings, and other Mexican-inspired menu items. Most order and service complaints should begin with the restaurant involved because that location prepared the food and has access to the order details.
Cafe Rio Corporate Office and Customer Service Information
- Company: Cafe Rio, Inc.
- Corporate Office Address: 215 North Admiral Byrd Road, Suite 100, Salt Lake City, UT 84116
- Cafe Rio Corporate Phone Number: 801-441-5000
- Cafe Rio Customer Care: 1-888-660-1643
- Customer Feedback: Contact Cafe Rio
- Official Website: CafeRio.com
- Restaurant Locator: Find a Cafe Rio
- Online Ordering: Order from Cafe Rio
- My Rio Rewards Help: Cafe Rio Rewards FAQs
- Gift Cards: Cafe Rio Gift Cards
- Gift Card Email: gi*******@*****io.com
- Catering Phone: 1-800-CAFE-RIO or 1-800-223-3746
- Catering Email: ca************@*****io.com
- Catering Information: Cafe Rio Catering
- Nutrition Information: Cafe Rio Nutrition
- Privacy Requests: Manage Personal Information
- Careers: Cafe Rio Careers
Cafe Rio does not prominently publish verified walk-in hours for its corporate office. The previous Monday-through-Friday schedule should not be presented as confirmed. Customers should not visit headquarters to pick up food, return an order, redeem rewards, apply for a restaurant job, or resolve a refund without an appointment.
Where Is Cafe Rio Headquarters?
Cafe Rio is headquartered at 215 North Admiral Byrd Road, Suite 100, Salt Lake City, Utah 84116. Cafe Rio’s official legal and online-service terms use this address for company and legal correspondence.
The Salt Lake City office supports executive leadership, restaurant operations, marketing, technology, purchasing, menu development, customer programs, finance, legal matters, employment, and other companywide functions.
The corporate office is separate from Cafe Rio restaurant locations. A customer with a missing meal, late pickup, incorrect order, employee complaint, or restaurant cleanliness concern should contact the restaurant manager and Customer Care before sending correspondence to headquarters.
Cafe Rio Ownership and Leadership
Cafe Rio was founded in 1997 in St. George, Utah. The company grew into a multistate fast-casual restaurant chain focused on made-from-scratch food and customizable meals.
Cafe Rio is privately held. Freeman Spogli & Co. acquired a majority interest in Cafe Rio in 2017, while members of the company’s management team retained an ownership interest.
Mike Burns was appointed Chief Executive Officer in June 2026. He succeeded earlier company leadership and was selected to guide restaurant operations, company culture, expansion, and Cafe Rio’s next stage of development.
Because Cafe Rio is private, its shares are not traded on a public stock exchange.
Cafe Rio Corporate Office vs. Restaurant Support
The corporate office oversees companywide policies and business operations. Local restaurant managers and Customer Care handle most individual customer problems.
Contact the restaurant involved first for:
- An incorrect, incomplete, or missing order
- An online order that was not ready on time
- A pickup or drive-thru delay
- A food-quality or preparation complaint
- A disputed restaurant charge
- A cleanliness or facility concern
- A complaint or compliment about an employee
- A request for a replacement meal or local refund
Contact Customer Care when the restaurant does not resolve the matter, the customer cannot reach a manager, or the complaint involves My Rio Rewards, the app, gift cards, privacy, or a companywide policy.
How to Escalate a Cafe Rio Complaint
Speak with the restaurant manager as soon as possible. Provide the location, order date, approximate time, receipt, order number, items purchased, and requested resolution.
If the concern remains unresolved, call Customer Care at 1-888-660-1643 or submit the official feedback form. Include:
- The restaurant address or city
- The order number and purchase time
- The ordering method used
- The amount charged
- The missing, incorrect, or unsatisfactory items
- Photographs when relevant
- The manager or employee already contacted
- The requested refund, replacement, account credit, or response
Ask for a complaint or reference number and keep any written response. When following up, use the same reference number so Cafe Rio can review the earlier contact.
Written correspondence may be addressed to:
Cafe Rio, Inc.
Attn: Customer or Corporate Correspondence
215 North Admiral Byrd Road, Suite 100
Salt Lake City, UT 84116
Mailing headquarters does not replace an urgent request to cancel an order or report a payment or food-safety problem.
Online Order, Pickup and Delivery Complaints
Cafe Rio’s terms state that the restaurant selected during online checkout is responsible for preparing and fulfilling the order. Customers should therefore contact that restaurant first when an online order is late, missing, incorrectly prepared, or not available at pickup.
Keep the order-confirmation email, receipt, restaurant location, promised pickup time, actual pickup time, and photographs of the food or packaging.
If an order was placed through DoorDash, Uber Eats, Grubhub, or another delivery platform, determine whether the issue involved food preparation or delivery. Cafe Rio may handle an incorrect meal, while the delivery platform may control driver problems, delivery fees, missing deliveries, or platform-issued refunds.
Do not submit the same refund request to Cafe Rio and a delivery company without disclosing the other request. Duplicate refunds may be reversed.
Cafe Rio Refund and Payment Complaints
Cafe Rio does not publish one universal refund policy covering every restaurant and ordering method. Refund decisions generally depend on how the order was placed, which restaurant fulfilled it, what went wrong, and whether a third-party delivery provider was involved.
For a refund request, provide the order number, restaurant, purchase amount, payment method, disputed items, and reason for the request. Ask whether the refund will be issued to the original payment method, as an account credit, or as a replacement meal.
Bank-card refunds may take additional time to appear after Cafe Rio or a delivery platform processes them. Request written confirmation of the refund date and amount.
If a charge is genuinely unauthorized, contact Cafe Rio and the payment-card issuer promptly. Do not publish the complete card number or bank statement in a public review.
My Rio Rewards Problems
My Rio Rewards members generally earn one point for each eligible dollar spent on food and beverages. Every 100 points automatically converts into a $10 reward.
Rewards cannot be exchanged for cash. They generally cannot be used for tips, service fees, delivery fees, gift-card purchases, or catering purchases.
Accounts with 99 points or fewer may lose those points after 180 days without earning or redeeming activity. Once a member earns at least 100 points, the converted reward is treated differently under the program terms.
If points are missing, use the receipt-submission option available through the Rewards FAQs or contact Customer Care. Provide:
- The Rewards account email or telephone number
- The restaurant and purchase date
- The receipt number
- The amount spent on eligible food and beverages
- A photograph of the receipt
Members can delete their Rewards account through the app by opening the profile settings and selecting the account-deletion option.
Cafe Rio Gift Cards
Cafe Rio sells physical and digital gift cards through participating restaurants and its online services. Physical cards may also be ordered by calling the corporate number at 801-441-5000.
Current gift-card terms state that:
- Gift-card balances do not expire.
- The original card number may be valid for five years.
- A card with a remaining balance may be replaced after that period by contacting gi*******@*****io.com.
- Gift-card purchases are final and cannot normally be cancelled or returned.
- Lost or stolen cards require proof of purchase before replacement can be considered.
- Gift cards cannot be exchanged for cash except where required by law.
- Rewards points and coupons cannot be used to purchase gift cards.
Do not purchase Cafe Rio gift cards from an unauthorized reseller. Do not publish a complete gift-card number, barcode, PIN, or account screenshot.
Cafe Rio Catering Complaints
Cafe Rio’s catering team can be reached at 1-800-223-3746 or ca************@*****io.com.
Cafe Rio generally requests up to 16 hours’ advance notice for a catering delivery and up to two hours for a pickup order. Large, tax-exempt, school, customized, and time-sensitive orders should be confirmed directly with the catering team.
For a catering complaint, document:
- The catering order number
- The event date and delivery time
- The number of guests
- Missing or incorrect food
- Delivery delays
- Missing utensils, serving equipment, or setup items
- The amount requested as a refund or credit
Report a catering problem immediately so the team has an opportunity to correct it before or during the event.
Food Quality, Allergens and Safety Concerns
Customers with allergy or dietary questions should review Cafe Rio’s current nutrition information and speak directly with restaurant staff before ordering. Ingredients, preparation practices, suppliers, and menu availability may change.
Cross-contact may be possible in a shared restaurant environment. A customer with a serious food allergy should not rely solely on an old menu description or third-party nutrition website.
If food appears contaminated, spoiled, undercooked, or unsafe, stop eating it and contact the restaurant manager and Customer Care. Preserve the receipt, packaging, photographs, and remaining food when it is safe to do so.
Seek medical assistance for significant symptoms or a suspected allergic reaction. Contact emergency services for breathing difficulty, severe swelling, loss of consciousness, or another immediate emergency.
Cafe Rio Privacy Requests
Cafe Rio provides an online form for eligible privacy requests and opt-out choices. Customers may use it to request access, deletion, correction, or other rights available under applicable state law.
Privacy requests may require identity verification. Cafe Rio may retain certain transaction, fraud-prevention, employment, tax, legal, or account records when permitted or required by law.
Do not place passwords, payment-card information, gift-card numbers, private receipts, identity documents, or home addresses in a public COH review.
Cafe Rio Careers and Human Resources
Cafe Rio publishes restaurant-management, hourly restaurant, corporate, support, and other employment opportunities through its official careers page.
The corporate number and Customer Care number should not be presented as dedicated Human Resources, payroll, benefits, or employment-verification lines. Applicants should use the contact information connected to the official job posting. Current employees should use the manager or Human Resources contact supplied internally.
Be cautious of fraudulent Cafe Rio recruiting messages. Verify openings through the official careers page and do not send money, gift cards, cryptocurrency, banking credentials, or equipment payments to an unsolicited recruiter.
Cafe Rio Reviews and Complaints
Recent reviews visible on CorporateOfficeHeadquarters.com describe individual complaints involving online orders that were not ready at the promised pickup time, orders that had not been started, customers waiting without being acknowledged, employee-attitude concerns, and food described as soggy.
These comments are individual, unverified customer accounts. They do not prove that every allegation occurred as described or establish the frequency of any issue throughout Cafe Rio’s restaurant system.
A useful Cafe Rio review should identify the restaurant city, approximate date, ordering method, general problem, contact route used, response time, and whether the restaurant or Customer Care resolved the issue.
Cafe Rio Competitors and Related Corporate Office Pages
Cafe Rio competes with fast-casual Mexican and Southwestern restaurant chains, including Chipotle, Qdoba, Costa Vida, Moe’s Southwest Grill, Tijuana Flats, and local Mexican restaurants.
- Chipotle Corporate Office
- Qdoba Corporate Office
- Moe’s Southwest Grill Corporate Office
- Tijuana Flats Corporate Office
Official Cafe Rio Resources
- Official Cafe Rio Website
- Customer Feedback
- Restaurant Locator
- Online Ordering
- Rewards and Ordering FAQs
- Gift Cards
- Catering
- Nutrition Information
- Rewards and Gift-Card Terms
- Website and Online-Ordering Terms
- Privacy Request Form
- Cafe Rio Careers
Frequently Asked Questions About Cafe Rio Corporate Office
Where is Cafe Rio’s corporate headquarters?
Cafe Rio’s corporate office is located at 215 North Admiral Byrd Road, Suite 100, Salt Lake City, UT 84116.
What is Cafe Rio’s corporate phone number?
The published Cafe Rio corporate number is 801-441-5000.
What is Cafe Rio’s customer-service number?
Call Cafe Rio Customer Care at 1-888-660-1643.
How do I complain about a Cafe Rio restaurant?
Contact the restaurant manager first. An unresolved complaint can be escalated through the online feedback form or Customer Care telephone number.
How do I request a refund from Cafe Rio?
Contact the restaurant that fulfilled the order. For an online or delivery order, provide the order number, restaurant, amount charged, and reason for the refund request.
What should I do if my online order is late?
Contact the selected restaurant because Cafe Rio’s terms state that the restaurant is responsible for preparing and fulfilling the order. Escalate an unresolved issue to Customer Care.
How does My Rio Rewards work?
Members generally earn one point for each eligible dollar spent. Every 100 points converts into a $10 reward for qualifying food and beverage purchases.
Do Cafe Rio rewards expire?
Accounts with 99 points or fewer may lose those points after 180 days without qualifying activity. Review the current program terms for converted rewards and account restrictions.
Do Cafe Rio gift cards expire?
The stored balance does not expire. The original card number may have a five-year validity period, after which a replacement can be requested for the remaining balance.
How do I contact Cafe Rio catering?
Call 1-800-223-3746 or email ca************@*****io.com.
Who owns Cafe Rio?
Cafe Rio is privately held. Freeman Spogli & Co. acquired a majority interest in the company in 2017.
Who is Cafe Rio’s CEO?
Mike Burns was appointed Chief Executive Officer in June 2026.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com helps readers distinguish Cafe Rio’s corporate office from Customer Care, restaurant managers, online-order support, delivery providers, rewards, gift cards, catering, privacy, and careers. This page was reviewed using Cafe Rio’s current official contact, FAQ, ordering, rewards, gift-card, catering, legal, privacy, and careers information.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Cafe Rio, Inc., Freeman Spogli & Co., any Cafe Rio restaurant, delivery provider, payment processor, employee, gift-card administrator, or Customer Care representative.
This page is provided for informational purposes. Addresses, telephone numbers, executives, ownership, restaurant locations, rewards rules, gift-card policies, catering requirements, menu items, ingredients, and complaint procedures may change. Verify important information through Cafe Rio’s official website and the restaurant involved.
Share Your Cafe Rio Experience
Have you contacted Cafe Rio corporate, Customer Care, a restaurant manager, online-order support, rewards support, gift-card support, catering, privacy, or the careers team? Share the restaurant city, general issue, approximate date, contact route used, response time, and whether the matter was resolved.
Please do not publish complete order numbers, payment information, rewards account credentials, gift-card numbers, home addresses, private telephone numbers, email addresses, medical information, employee records, or other confidential information.
