Reach Moe’s Corporate Office Headquarters 

Moe’s, Website terrible and lack of customer service Schenectady NY. I was preordering for a lunch I was supplying for my staff. I ordered on Friday for a lunch the following Thursday. I added what we wanted, changed the date and added my credit card only to have it alter the date back to current date and submit my order to the restaurant to be done that day. I immediately call the store to have it cancelled. The young lady that answered gave my call to a man who then gave me a name of Mackenzie to call to get assistance with changing the date for my order. I called her twice, and left a message as well as sent her a text. 30 minutes later, it was still not fixed. I call the store again and the young girl that answers provided poor customer service, refused me access to a manager so she didn’t get in trouble. I left it with her to have a manager call me back that day. All I received was a DoorDash call asking about the order which they were told it was canceled and an email cancelation for my order. No call back from MacKenzie or the store manager. That is by far the worst customer service I have ever received. You don’t know what to do, you immediately contact your manager not tell a customer that you won’t so you don’t get into trouble.

Moe’s, I went to Moe’s in Branson, MO with a Digital Gift Card. I was told they couldn’t use the QR code. I wasn’t asked about the numbers I had and then when I try calling the number that’s provided is disconnected. I have tried several times to contact someone. They email back but want the picture of the card number for whatever reason and I never hear back from someone. I like Moe’s but this is ridiculous.

Moe’s, Quesabirria Taco flat and almost Empty. I purchased this BOGO soft taco and it was nothing like the picture which I do expect a deviation, but in my opinion this was total blatant false advertising, being a loyal Moe’s customer I was appalled when I opened the bag and seen these 2 soft taco’s that were entirely flat and almost empty, and I did take a photograph.

Moe’s started charging for chips don’t go here. Moe’s is terrible now. Moe’s started charging $2 for chips. Avoid going at all cost. They are petty when you ask for more food. They keep getting bought out by Indians who are strict on portions. Terrible experience. The chips supposed to be free. Don’t even go here not worth your time. Rude to customers at every location.

Moe’s So expensive! We ordered a chicken bowl, a club quesadilla, one drink, one water, and a medium cup of queso. Our bill was almost $36. We can order two meals, queso, one drink and one water at either of our local Mexican restaurants and pay about $25 or less. I noticed that I had been charged for my water. When I told the employee about it, he said that they were required to charge the price of a drink when someone orders water. So I dumped my water and got a drink since I was paying for it anyway. Our food was okay, but a good portion of our chips were smaller, broken pieces. I had no problems with the employees. They were only doing what they were told. Is it corporate policy to charge for water?