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Crunch Fitness Corporate Office, Headquarters & Phone Number

Crunch Fitness Corporate Office, Headquarters & Phone Number

Crunch Fitness is a national gym and fitness club brand known for its “No Judgments” approach, group fitness classes, personal training, and franchise and company-operated clubs. People often search for the Crunch Fitness corporate office when they need the headquarters address, corporate phone number, cancellation guidance, billing help, or a way to escalate a complaint about a local Crunch gym.

Crunch Fitness Corporate Office and Headquarters Contact Information

Company: Crunch, LLC / Crunch Fitness
Official Corporate Mailing Address: Crunch, LLC, PO Box 481, Elmsford, NY 10523, USA
Crunch Fitness Business / Headquarters Profile Address: 22 W 19th Street, 3rd Floor, New York, NY 10011, USA

Crunch Corporate Phone Number: 1-844-927-8624 / 1-844-9CRUNCH
Official Website: crunch.com
Official Contact Page: Crunch Contact Us
Member Contact Form: Crunch Member Support Form
Locations Page: Find Your Crunch Gym

The Crunch corporate phone number is best treated as a corporate contact number, not a guaranteed direct line for cancellation, billing, personal training, refunds, or local gym complaints. Crunch’s official help information directs many membership issues to the member’s home club, online member portal, or contact form.

Crunch Headquarters, Corporate Address, and Franchise Note

Crunch Fitness is connected to both corporate-operated and franchised gym locations. The official Crunch website lists a corporate mailing address in Elmsford, New York, while business records and complaint profiles also associate Crunch Fitness with a New York City headquarters address on West 19th Street.

This distinction matters because many Crunch gym issues are local-club matters. Billing, membership changes, cancellation policies, annual fees, personal training agreements, refunds, and club conditions can vary by location and by membership agreement. If a Crunch gym is independently owned or operated by a franchisee, the local club may control the first response even when a customer later escalates to Crunch corporate headquarters.

Choose the Correct Crunch Support Route

Cancellation questions: Sign in to the Crunch member portal to check whether online cancellation is available. If it is not available, contact your home club directly.
Billing, refund, annual fee, or charge questions: Contact your home club’s billing team because the club has access to your account details.
Local gym complaint: Contact the club manager first and document the issue, date, location, and names of staff involved.

Crunch.com or Crunch app issue: Use the Crunch contact form or app support route.
Corporate complaint: Escalate only after documenting your home-club contacts and saving written confirmation, receipts, screenshots, or membership agreement details.
Franchise or business inquiry: Use Crunch’s franchise or corporate partnership resources instead of the member complaint route.

What to Have Before Contacting Crunch Corporate Office

Your Crunch home club location
Membership barcode, account email, or member ID
Copy of your membership agreement or personal training agreement
Dates of cancellation requests, calls, visits, emails, or contact-form submissions
Billing statements, bank charges, annual fee notices, or refund records
Names of managers, trainers, or staff members involved, if known

Written confirmation of cancellation or screenshots from the member portal

How to Escalate a Crunch Fitness Complaint

Start with your home club. For most Crunch Fitness complaints, the local gym can review the membership agreement, billing history, cancellation record, personal training contract, and club-level notes. Ask for the general manager or billing contact and request written confirmation of any cancellation, refund, freeze, downgrade, transfer, or billing correction.

If the home club does not resolve the issue, submit a written complaint through the official Crunch contact form. Include your home club, membership details, dates, account records, screenshots, receipts, and the resolution you are requesting. If you are trying to stop future charges, ask for written confirmation that the membership or training agreement has been cancelled and that no additional payments are scheduled.

For unresolved billing disputes, keep copies of every communication. If you believe a charge is unauthorized or contradicts your written cancellation confirmation, contact your bank or card issuer and provide documentation. For collection or credit-reporting issues, keep all notices and consider using the appropriate consumer-reporting dispute process.

Common Reasons Customers Contact Crunch Corporate Office

Finding the Crunch Fitness headquarters or Crunch Fitness HQ
Looking for the Crunch corporate office or Crunch gym corporate office
Membership cancellation problems
Continued billing after a cancellation request
Annual fees, late fees, refund disputes, or charge questions
Personal training cancellation or unused training-session disputes
Difficulty reaching a local Crunch gym manager
Complaints about club cleanliness, equipment, hours, crowding, or staff response

Member portal, Crunch app, or account-access issues
Franchise, corporate partnership, or business-development questions

Cancellation and Billing Guidance for Crunch Members

Crunch cancellation policies and procedures may vary by home club, membership type, state law, and the agreement the member signed. Non-use of the gym does not automatically cancel a membership. Members should review their agreement, use the member portal when available, and contact the home club directly for cancellation, freeze, downgrade, transfer, refund, or billing questions.

When canceling, ask for a written confirmation number or email. If cancellation must be done in person or by written notice, keep a copy of the signed form, certified mail receipt, email, or contact-form submission. If a local gym says a balance remains due, ask for an itemized explanation showing monthly dues, annual fees, late fees, personal training charges, and the date cancellation was processed.

Scam and Fake Support Number Warning

Because gym cancellation and billing issues are common search topics, be careful with unofficial Crunch Fitness phone numbers found on third-party websites, search ads, social media posts, or forum comments. Use Crunch’s official website, member portal, location page, and contact form whenever possible. Do not provide banking details, verification codes, passwords, or full card numbers to someone who calls unexpectedly claiming to represent Crunch.

Crunch Fitness Reviews and Complaints

Current reader-submitted COH reviews for Crunch Fitness include individual complaints about cancellation problems, continued billing, personal training charges, refund requests, collections, and difficulty getting a response from local or corporate contacts. These comments reflect individual member experiences and may vary by club, franchise owner, membership agreement, location, and state rules.

If you leave a Crunch Fitness review below, include the home club location, membership type, issue category, contact route used, and whether you received written confirmation from the club or corporate support. Do not post private information such as full account numbers, card numbers, addresses, or personal medical details.

About Crunch Fitness

Crunch Fitness began in 1989 and has grown into a large fitness club brand with gyms offering cardio equipment, strength training, group classes, personal training, HIIT-style training, and location-specific amenities. Crunch operates different types of gyms, including Crunch Fitness, Crunch Select, and Crunch Signature locations. Amenities, pricing, guest privileges, cancellation policies, and membership options may vary by location.

Competitors and Related Corporate Office Pages

Customers researching Crunch Fitness corporate office information may also compare other gym and fitness company headquarters pages, including Planet Fitness corporate office, LA Fitness corporate office, Gold’s Gym corporate office, 24 Hour Fitness corporate office, and Snap Fitness corporate office. These fitness brands often have similar member-service issues involving local clubs, billing vendors, franchise operators, cancellation policies, and written membership agreements.

Related Resources

Frequently Asked Questions About Crunch Fitness Corporate Office

Where is Crunch Fitness corporate office?

Crunch’s official website lists Crunch, LLC, PO Box 481, Elmsford, NY 10523 as its corporate mailing address. Business and complaint profiles also associate Crunch Fitness with 22 W 19th Street, 3rd Floor, New York, NY 10011.

What is the Crunch Fitness corporate phone number?

Crunch lists its corporate telephone number as 1-844-927-8624, also shown as 1-844-9CRUNCH.

How do I cancel a Crunch Fitness membership?

Sign in to the Crunch member portal to see whether online cancellation is available for your club. If it is not available, contact your home club directly. Cancellation policies and procedures may vary by location and membership agreement.

Who handles Crunch billing complaints?

Crunch says billing questions, membership rates, refund requests, and account charges are generally handled by the member’s home club billing team because the home club has access to account details.

Can Crunch corporate office resolve a local gym complaint?

Crunch corporate support may help route or review unresolved issues, but many complaints begin with the home club manager because local clubs control day-to-day operations, billing details, memberships, equipment, staffing, and local service matters.

Does not using the gym cancel a Crunch membership?

No. Members should not assume that non-use cancels a Crunch membership. Review your membership agreement and request cancellation through the approved club or member-portal process.

What should I do if Crunch keeps charging me after cancellation?

Gather your cancellation confirmation, membership agreement, billing records, bank statements, and written communications. Contact your home club first, then submit the issue through Crunch’s contact form. If the charge remains unresolved, contact your bank or card issuer with documentation.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office, headquarters, phone number, address, complaint-route, and review information for major companies. We focus on helping readers identify the correct corporate contact path while keeping company-provided information separate from reader-submitted reviews and complaints.

Page Update Note

This Crunch Fitness corporate office page was reviewed and updated on June 29, 2026 to reflect Crunch’s current corporate mailing address and phone number, home-club cancellation and billing guidance, member support routes, franchise/local club notes, and current COH reader review themes.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Crunch Fitness, Crunch, LLC, or any Crunch gym location. This page is for informational purposes only. Membership terms, cancellation rules, billing practices, fees, amenities, and refund policies may vary by location, franchise owner, state law, and signed agreement.

Share Your Experience

Have you contacted Crunch Fitness corporate office, your home club, the member portal, or Crunch support about a billing, cancellation, refund, personal training, or local gym complaint? Share your experience below. Include the club location, issue type, contact route used, and whether your complaint was resolved.

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Crunch Gym Disappointing Experience

May 27, 2025

Crunch Gym, Extremely Disappointed with Customer Service and Refund Policy. If I could give zero stars, I would. I signed up for a membership and personal training at Crunch Gym but was only able to attend once due to a change in my work location and serious health issues involving a family member. I contacted the gym to cancel my membership, yet charges continued afterward — including over $600 for personal training sessions I’ll never be able to use. Despite multiple attempts to call and resolve the issue, no one returns my calls, and it appears they’re ignoring my number. I’ve tried reaching the general manager and even contacted corporate, but I haven’t received any response. It’s incredibly frustrating, especially since I never even used the gym beyond that one initial visit. It’s disheartening to feel like a company is more interested in keeping my money than doing what’s fair. I work hard for my income, and I don’t believe it’s right to be charged for services I didn’t use, especially after canceling.

Response from Corporate Office Headquarters

Suggested Solution. Document Everything: Write down dates of visits, attempts to cancel, calls made, and all charges. Keep screenshots and receipts — this builds a clear paper trail. Send a Certified Letter to the Gym & Corporate Office: Politely request a refund for the unused services and ask for confirmation of cancellation. Include documentation and send via certified mail to both your local Crunch Gym and their corporate headquarters: Crunch Fitness Corporate Office 22 W. 19th Street, 7th Floor New York, NY 10011. Email: [email protected] Dispute the Charges with Your Bank or Credit Card Company: If you canceled and were still charged, you may be able to file a dispute for services not rendered. File a Complaint with the Better Business Bureau (BBB):

https://www.bbb.org — Many gyms respond quickly once a formal complaint is filed here. Consider Posting a Professional Review: Leave honest, factual reviews on Google, Yelp, or social media. Companies are more likely to respond when concerns are made public respectfully.

Crunch Gym Overcharged and Ignored

May 9, 2025

Crunch Gym, I signed up for a Crunch Gym membership on January 30th, thinking it would be a better value than GoodLife. Unfortunately, I only used the gym twice. In March, I moved out of the province for school and called to cancel my membership. However, the cancellation was never processed. When I later checked the App, I saw an outstanding balance of $171. I called again in April and was told my membership had not been cancelled and could only be done in person with signed paperwork. I explained that I had moved and changed banks, making that impossible. They told me the March and April payments hadn’t gone through, and I was now being charged late fees on top of an annual fee I didn’t know about. Even though I disagreed with the charges, I provided new bank info to settle the balance after I was assured the additional fees would be waived. I even confirmed this twice before giving my info. Still, my bank was charged the full $171. I’ve called five times, re-explaining everything, and each time I’ve been promised a call from a manager that never comes. I have screenshots showing the full $171 charge and a Crunch Fitness statement falsely claiming I was only charged $81. It’s frustrating and disappointing that I’ve had to follow up multiple times on something that should’ve been handled back in March. Now they are denying I was ever told I wouldn’t be charged the extra fees — and without proof, they refuse to issue a refund. I’m still being charged for a membership I haven’t used in months. This entire experience has been a serious letdown. I truly regret signing up with Crunch Gym.

Crunch Fitness Disappointing 6 Week Challenge Issue

March 18, 2025

Crunch Fitness, 6 week challenge miscommunication turned into not allowing me to stay in challenge but they take my money!!I was really looking forward to participating in the 6-Week Challenge at Crunch Fitness, but my experience with the enrollment process has left me feeling frustrated and disappointed. Due to an unavoidable commitment—enrolling my child in her first charter school—I was unable to attend the initial weigh-in. I did not receive any reminder notifications until yesterday, yet I was still eager to complete my weigh-in and join the challenge. Today, I received a call from Myles at my local Crunch Fitness, informing me that it was the final day to weigh in. I made my way to the gym, only to be told that their system was experiencing technical issues. Myles assured me that he would notify me when the issue was resolved. After waiting for about an hour, I checked in again, only to be told that I was no longer eligible to participate because I missed the original weigh-in. What makes this situation even more frustrating is that I have already paid for the challenge. The only resolution offered was that I could still access the classes and app. I already have through my Peak membership. This feels unfair, especially considering the miscommunication and technical difficulties. I am requesting to have this matter reviewed or to be refunded the $99.00 I already paid. I had high expectations for this program, but this experience has left me questioning the organization and customer service at Crunch Fitness. I sincerely hope that the corporate office takes situations like this into account and implements a more flexible and customer-friendly approach in the future.

A L W

Crunch Gym Frustrating Cancelation Issue

March 3, 2025

Crunch Gym, Cancelation of gym memberships. I canceled our gym memberships due to illness and we never used them once. I sent the letter in canceling both memberships. Nathan Mercuri assured me they were canceled. I am still being billed $143 for a membership that was never used and supposed to have been canceled. This is poor management by this gym that they are not doing what they are supposed to be doing. Also, I was double billed on my membership.

J G

Crunch Gym Allen TX

October 8, 2024

Crunch Gym, Membership issue. I was notified by my credit reporting agency about an overdue balance from Crunch Fitness sent to collections, adversely affecting my credit rating, dropping it from 900 to the mid 800s. Quite some time ago, I saw a Facebook posting about Crunch Fitness opening a location in Allen Texas. The posting stated there would be a five dollar a month membership fee for those interested in joining the club. I completed the online inquiry, including my personal information and credit card information, hoping to hear from the gym about an opening date. For several months, I posted messages on Crunch Fitness Facebook page inquiring when the gym would open and never received a response. Earlier this year, I received a charge on my credit card from Crunch Fitness, which I contested since I had never been to Crunch nor did I complete my enrollment. The credit card company stated the charge was reversed. This led me to believe the charge was made an error.

Today, I received a notice from my credit reporting agency of a derogatory comment. It appears that a $210 charge was sent to collections for membership fees. As I stated before I have never been to Crunch Fitness Allen or even know when the gym opened. After waiting several months and not receiving a response back as to win, the gym was going to open I joined LA fitness. After receiving the notice, I called Crunch Fitness Allen and spoke to a front desk employee and was told I would have to either pay the $210 or half the amount and reopen a 90 day account. I do not feel that I owe Crunch Fitness Allen anything since I never completed the enrollment process or ever patronized the gym. I have never had a negative inquiry on my credit report in my entire life, I want this negative entry removed from my credit report immediately.