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  • Republic Services Corporate Office Headquarters, Address, Phone Number and Complaints

Republic Services Corporate Office Headquarters, Address, Phone Number and Complaints 

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Republic Services corporate office headquarters is located at 5353 East City North Drive, Phoenix, AZ 85054. The verified Republic Services corporate phone number is 1-480-627-2700. Republic Services, Inc. is a publicly traded environmental-services company listed on the New York Stock Exchange under the symbol RSG, with Jon Vander Ark serving as president and chief executive officer. Customers with missed pickups, billing questions, damaged containers, service changes, dumpster concerns, account problems, or cancellation complaints should normally contact Republic Services Customer Support at 1-844-737-8254, use their online account, or call the local number printed on their invoice before escalating an unresolved concern to corporate headquarters.

Republic Services Corporate Office and Headquarters Contact Information

The Republic Services corporate phone number should not be confused with Customer Support, a local hauling division, a municipal-service number, an automated payment line, a landfill, a transfer station, or a local business office. Waste and recycling services are administered locally, and the correct support number may depend on the service address, municipality, account type, and operating subsidiary.

Republic Services corporate office headquarters in Phoenix Arizona
Republic Services is headquartered in Phoenix, Arizona.

Republic Services Headquarters Address in Phoenix

Republic Services headquarters is located at 5353 East City North Drive, Phoenix, Arizona 85054. This is the current principal executive-office address for Republic Services, Inc. and the address readers should use when searching for the Republic Services corporate office, Republic Services headquarters, Republic Services corporate headquarters, Republic Services HQ address, or Republic Services corporate phone number.

The previously listed address at 18500 North Allied Way is a former headquarters address. Republic Services began identifying 5353 East City North Drive as its principal executive office in 2026. Corporate correspondence should now use the City North Drive address unless Republic Services provides a different department-specific address.

Do not mail customer payments, account documents, service agreements, cancellation notices, legal notices, or other time-sensitive material to the corporate office solely because it appears on a headquarters page. Follow the payment or correspondence address printed on the current invoice, contract, notice, or official company instructions.

Republic Services Corporate Office vs. Local Customer Service

Republic Services corporate headquarters handles company-wide leadership, governance, financial reporting, legal matters, corporate careers, investor relations, media, sustainability strategy, major business operations, and higher-level unresolved concerns.

Local Customer Support handles residential and business collection schedules, missed pickups, billing, payments, container delivery, cart repairs, service levels, bulk-item pickup, dumpster service, account changes, seasonal stops, cancellations, and location-specific requirements.

Many Republic Services customers receive service under a municipal contract or through a local operating subsidiary. Collection schedules, acceptable materials, prices, fees, holiday delays, cancellation requirements, and contact numbers can therefore differ by city or county.

Calling the Phoenix corporate office about a missed residential pickup may delay assistance because headquarters personnel may not have direct access to the local route, driver, dispatch, container, municipal, or account records needed to correct the problem.

Choose the Correct Republic Services Support Route

  • Missed residential pickup: Sign in to the online account, submit a missed-pickup request, or call the local number shown for the service address.
  • Pickup schedule or holiday delay: Use the official schedule lookup and review local service alerts.
  • Damaged or missing cart: Request repair or replacement through the online account or local Customer Support.
  • Billing or payment question: Review the invoice and online account, then call the number printed on the bill or 1-844-737-8254.
  • Unexpected fee or price increase: Review the service agreement, invoice terms, and current fee disclosures before contacting support.
  • Residential cancellation: Call the invoice number or Customer Support and ask for written confirmation of the effective cancellation date.
  • Business-service cancellation: Review the contract notice requirements and submit notice through the address or method specified in the agreement.
  • Dumpster, roll-off, or commercial-container issue: Contact the local commercial service team connected to the account.
  • Container delivery or removal: Confirm the delivery address, placement instructions, access requirements, scheduled date, and possible trip charges.
  • Dangerous spill or immediate public hazard: Contact emergency services or the appropriate local environmental or public-safety authority.
  • Employment question: Use Republic Services Careers rather than Customer Support or the corporate switchboard.
  • Investor question: Use Republic Services Investor Relations.
  • Unresolved company-level complaint: Contact corporate headquarters after documenting local Customer Support and management efforts.

What to Have Before Contacting Republic Services Corporate

  • The service address and municipality
  • The Republic Services account number, shared only through a private official channel
  • The residential, commercial, industrial, or municipal service type
  • The normal pickup day and date of the missed or disputed service
  • The cart, container, dumpster, or roll-off size and identifying number when available
  • The invoice number and disputed charge or fee
  • The service agreement, cancellation terms, or contract notice provision
  • Photographs or camera records showing container placement or an alleged missed visit
  • The names or departments previously contacted
  • Customer-service case numbers and promised pickup or resolution dates
  • A concise timeline and the specific resolution being requested

Do not publish account numbers, complete service addresses, payment information, gate codes, access instructions, contract documents, passwords, employee personal information, phone numbers, email addresses, or unredacted invoices in public comments.

How to Escalate a Republic Services Complaint

Start with the local service or account-support route. Use the online account or the telephone number connected to the service address and explain whether the concern involves a missed pickup, billing, a damaged container, a dumpster, a cancellation, an employee interaction, or another service issue.

Request a case or reference number. Keep a record of the date, representative, promised action, makeup-service date, account adjustment, container-delivery date, or expected management callback.

If the first representative cannot resolve the issue, ask for a local supervisor, route manager, operations manager, account manager, or customer-service manager. A manager connected to the local hauling division may be able to review route records, driver notes, photographs, dispatch information, account history, and municipal requirements.

For a substantial concern that remains unresolved, written correspondence may be sent to:

Republic Services, Inc.
5353 East City North Drive
Phoenix, AZ 85054

Include copies rather than original invoices, contracts, photographs, or payment records. Remove unnecessary account, financial, and access information.

Customers receiving service through a city, county, homeowners association, property manager, or government contract may also have a separate local escalation route. Review the municipality or contract administrator’s official waste-service page before assuming corporate headquarters is the only option.

Common Reasons Customers Contact Republic Services Corporate Office

  • Finding the current Republic Services headquarters address
  • Looking for the Republic Services corporate phone number
  • Repeated missed trash, recycling, organics, or yard-waste pickups
  • Driver records stating that a container was not placed out or was already serviced
  • Makeup pickups that were scheduled but did not occur
  • Damaged, missing, incorrectly sized, or unrepaired containers
  • Invoices, duplicate accounts, payment-posting errors, or collection notices
  • Fuel, environmental, administrative, contamination, trip, delivery, or removal fees
  • Dumpster or roll-off delivery, pickup, pricing, or placement complaints
  • Residential or business-service cancellation problems
  • Property damage, spills, leaking vehicles, blocked access, or employee conduct
  • Careers, media, investor relations, legal, municipal, or corporate matters

Republic Services Missed Pickup and Route Complaints

Missed-pickup complaints may involve an entire street being skipped, a cart reported as not being at the curb, blocked access, contamination, excess material, weather, equipment problems, holiday delays, or a route marked complete even though the waste remains.

Confirm the scheduled service day and review local alerts before submitting a report. Leave the container in the instructed location when Customer Support says a makeup collection will occur, unless local guidance says otherwise.

Record the missed date, container type, service address, case number, and promised makeup date. Photographs showing that the cart was placed correctly can be useful, but remove house numbers, vehicle plates, people, and other unnecessary identifying details before sharing them.

If repeated makeup pickups fail, ask for a route supervisor or local operations manager. Explain each missed date separately and request clarification about whether a credit, service adjustment, or different placement instruction applies.

Republic Services Billing, Fees, and Payment Complaints

Billing complaints may involve rate increases, duplicate accounts, payments applied to the wrong account, late fees, fuel or environmental-recovery charges, administrative fees, container charges, contamination fees, restart fees, trip charges, delivery fees, removal fees, or invoices issued after cancellation.

Compare the invoice with the service agreement and Republic Services’ current fee disclosures. Residential customers without a separately signed agreement may be subject to terms printed on the invoice and the company’s residential service terms.

Identify every disputed line item rather than requesting a general billing review. Ask the representative to explain the service date, fee description, contract provision, and calculation supporting each charge.

Keep payment confirmations, bank records, adjustment promises, credit memos, and collection notices until the account is corrected. Do not publish an invoice or collection notice without removing the account number, service address, balance details, payment information, and barcode.

Republic Services Cancellation and Contract Complaints

Residential customers should call the telephone number printed on the invoice or Customer Support at 1-844-737-8254. Ask whether container removal, final billing, advance notice, or another step is required.

Business and commercial customers may have written service agreements containing notice periods, automatic-renewal terms, liquidated damages, container-removal charges, or a specific address or email for contract notices.

Review the agreement before submitting cancellation. Follow the required delivery method exactly and retain proof showing when the notice was sent and received. A routine customer-service conversation may not satisfy a contractual written-notice provision.

Request written confirmation of the cancellation date, final pickup, container removal, final invoice, and any remaining balance or charge. Continue monitoring the account until no additional invoice or collection activity appears.

Republic Services Dumpster, Roll-Off, and Container Complaints

Dumpster and roll-off complaints may involve an incorrect size or price quote, delayed delivery, failed pickup, blocked access, overweight charges, prohibited material, trip charges, property damage, placement disputes, extra rental days, or a second account being created for temporary service.

Before delivery, confirm the container size, material type, included weight, rental period, delivery and removal charges, prohibited items, overage fees, access requirements, and scheduled pickup process.

Photograph the delivery area and container condition. Keep the order confirmation, quote, invoice, payment record, delivery date, container number, and removal request.

Do not place hazardous, flammable, liquid, medical, electronic, battery, chemical, pressurized, or other prohibited material in a Republic Services container unless the company has specifically approved the material and service. Disposal rules vary by location and waste type.

Republic Services Property Damage, Spills, and Safety Concerns

Property complaints may involve damage to driveways, gates, curbs, landscaping, parked vehicles, pavement, enclosures, overhead lines, or other structures. Customers may also report hydraulic fluid, waste liquids, loose debris, odors, dust, or material left in the roadway.

Photograph the condition as soon as it is safe to do so. Record the date, time, vehicle or route information, witnesses, and any report made to local management.

Do not approach operating collection equipment or place yourself near a reversing truck. Report an immediate danger, fire, serious spill, traffic hazard, injury, or suspected illegal dumping to the appropriate emergency, environmental, transportation, or law-enforcement authority.

Republic Services Reviews and Complaints

Republic Services reviews vary by location, municipality, route, service agreement, driver, account type, and local management team. Positive feedback may mention consistent collection, helpful drivers, convenient account tools, dependable commercial service, recycling options, or successful container delivery.

Commenters on this page have discussed missed pickups, repeated rescheduling, disputed driver notes, business cancellation difficulties, duplicate or incorrectly established accounts, collection notices, dumpster-pricing errors, trip charges, spills, and difficulty obtaining effective follow-up.

When leaving a Republic Services review below, include the city and state, general service type, approximate dates, issue category, support route used, response time, and whether the complaint was resolved. Do not publish the complete service address, account number, invoice, gate code, payment information, or private employee details.

Fake Republic Services Support and Payment Warning

Use RepublicServices.com, the official online account, a municipality’s official Republic Services page, or the contact information printed on a verified invoice before providing account or payment details.

Be cautious with fake past-due notices, unexpected account-verification calls, text-message payment links, unofficial customer-service numbers, employment offers, and requests to pay through gift cards, wire transfers, cryptocurrency, or cash-transfer apps.

Do not provide passwords, one-time security codes, bank-login details, full payment-card numbers, remote access to a device, or private account documents to an unexpected caller.

Republic Services Competitors and Related Corporate Office Pages

Republic Services competes with national, regional, municipal, and local environmental-services companies. Customers may compare its corporate and service information with Waste Management Corporate Office. Other major industry competitors include Waste Connections and Clean Harbors.

Related Resources

Frequently Asked Questions About Republic Services Corporate Office

Where is Republic Services headquarters?

Republic Services headquarters is located at 5353 East City North Drive, Phoenix, AZ 85054.

Is 18500 North Allied Way still the Republic Services headquarters?

No. Republic Services identified 18500 North Allied Way as its former address when it began listing 5353 East City North Drive as its principal executive office in 2026.

What is the Republic Services corporate phone number?

The verified Republic Services corporate-office phone number is 1-480-627-2700.

What is the Republic Services Customer Support number?

Republic Services lists 1-844-737-8254 for Customer Support. The most appropriate local number may also appear on the invoice or the municipality page for the service address.

Is 1-877-692-9729 the Republic Services customer-service number?

The number has appeared in municipal billing materials as a telephone-payment line. It should not be treated as the current universal customer-service or corporate complaint number.

How do I report a missed Republic Services pickup?

Sign in to the Republic Services online account, submit a missed-pickup request, or contact the local Customer Support number connected to the service address.

How do I complain about repeated missed pickups?

Request a case number and makeup-service date. If the collection is missed again, ask for a local supervisor, route manager, or operations manager and provide the dates of each failed pickup.

How do I cancel Republic Services?

Residential customers should call the number printed on the invoice or 1-844-737-8254. Business customers should review the written contract and follow its notice requirements exactly.

Who owns Republic Services?

Republic Services, Inc. is an independent publicly traded company listed on the New York Stock Exchange under the ticker symbol RSG. It does not have a conventional parent company.

Who is the CEO of Republic Services?

Jon Vander Ark is president and chief executive officer of Republic Services, Inc.

How do I contact Republic Services corporate?

Call 1-480-627-2700 or send correspondence to Republic Services, Inc., 5353 East City North Drive, Phoenix, AZ 85054. Service-specific complaints should begin with local Customer Support.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, ownership, leadership, complaint-route, and review information for waste companies, utilities, retailers, financial institutions, airlines, hotels, restaurants, and other major organizations. This page is designed to help readers distinguish Republic Services headquarters from local Customer Support, municipal service contacts, online account tools, billing, route management, careers, media, and Investor Relations.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Republic Services, Inc., any Republic Services operating subsidiary, municipality, landfill, recycling center, transfer station, waste facility, employee, contractor, driver, or customer-service representative. This page is provided for informational purposes only and is not legal, environmental, regulatory, safety, contractual, or financial advice.

Addresses, phone numbers, executives, service areas, pickup schedules, holiday schedules, prices, fees, contracts, cancellation requirements, municipal rules, accepted materials, account procedures, and complaint routes may change. Visit RepublicServices.com, review the current invoice and service agreement, or contact the local Republic Services office for current information.

Share Your Experience

Have you contacted Republic Services corporate office, Customer Support, a local hauling division, route management, billing, dumpster service, a municipality, careers, Investor Relations, or another Republic Services department? Share your experience with a missed pickup, delayed collection, damaged cart, duplicate account, invoice, fee, contract cancellation, dumpster, roll-off, trip charge, driver report, property damage, spill, employee interaction, or corporate escalation below.

Helpful reviews include the city and state, general service type, approximate dates, issue category, support route used, response time, and whether the complaint was resolved. Please do not post account numbers, complete service addresses, invoices, contracts, payment information, gate codes, access instructions, passwords, phone numbers, email addresses, private employee information, or screenshots containing personal data.

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Republic Services Frustrating Experience

April 24, 2025

Republic Services, Avoid Regardless of the Cost of Going Elsewhere! Seriously the most incompetent group of people on the planet. Latest round is trying to cancel our business service. I’ve jumped through all the hoops, emailing the contrac tnotice email address, writing a letter, supplying documentation, setting up delivery notification to verify they got it…because I knew there would be problems… Rep calls me 2 days after submitting the email to cancel our business service. I advised I emailed the Contract Notice email. Rep Kelsey says, ok, next step is to submit in writing and….”Yeah already did that 2 days ago.” Rep: Yeah, that’s why I’m calling. Rep says need you to submit in writing to the Contract Notice email. Yes. 3rd time. I’ve told you I already did that. Wrote a book. Submitted lease showing it is ending. Got an Email Delivery Confirmation. Wow! These people are worthless. In the past I’d log into our account. From Our Account I’d order a roll off dumpster. From our account I’d pay for the roll off. What would Republic do? They’d create a 2nd account, charge the roll off dumpster to it, send it to collections. I’d call repeatedly and speak to reps telling me they’d fix it. All they had to do was credit the payment I made to our actual account to the bogus account they created and charged the service to. This happened 3 freaking times. They screwed it up every time. Every time it would take a minimum of 3 calls to correct it. I even had to file BBB complaints that really didn’t do any good because seriously…. I’d call. I’d email. Even spoke to a supervisor in my area no less than 4 times who told me everyone is trained poorly and can’t do their job. Seriously, the frustration these people cause. And they just don’t want to hear it. You have to deal with them 5 or more times to get something done that should have taken 1 email or 1 phone call. They cannot get the simplest thing done. Then there are the drivers that lie and say they couldn’t deliver a roll off because no one was on site. We’d get charged a trip charge. Want me to show you the camera footage that proves you never showed up? Want to see the camera footage that proves some one was on site? Avoid This Company Even If You Have To Pay Double Going Somewhere Else. The Amount Of Time You Spend Dealing With Them Will Drain Your Will To Live. They never understand your point. They are not intelligent enough to. They never understand what they did wrong. They don’t care enough to. They don’t understand how much time they are wasting due to their stupidity, and in the case of drivers who lie about showing up when they didn’t and trying to charge you for it. Wow! Republic Services doesn’t even have our business account in the right name. Even though I have business service and put our business name on everything I’ve ever completed, including the original contract…..The Account Is In My Name. The Collection Notices Were In My Name From The Bogus Accounts They Would Create When I Already Paid For Services On Or Actual Account That Gets Billed Every Month. Every single thing they do is a fail and they have zero patience when they don’t understand how stupid they are…like Kelsey telling me 3 times to do something I already did and I told her each time I already did it. And…..this is only half of the things they have butchered.They seriously have not done a single thing right….and I’ve had to deal with them at 3 separate locations.

B C

Republic Services Disappointing Driver Issue

March 12, 2025

Republic Services, They missed my pickup on Friday 3/7/2025, I call and reported it. I was told on that call the driver claimed my cans were not out, but they had been out since Thursday evening, And they skipped the entire street. Fast forward to Monday 3/10/2025, I called reported the missed pickup and was informed that they have scheduled a new pickup for today 3/12/2025. No pickup happened. I called Again and was informed the driver reported the trash was picked up???? So they tell me they will have to reschedule again for Friday My Normal Pickup Date? This is on going and beyond ridiculous. I pay for a service I expect said service to be completed in a timely manner and not lied about. Pictures are from today at 5:30pm yet they claimed they did the pickup???

M D

Republic Services Missed Pick Up Question

February 5, 2025

Republic Services, Missed pick up. My yard waste pick up was missed on Monday. I got the message on the phone saying we will get it tomorrow. Well its Wednesday and its still there. What should I do? Leave it out until next Monday?

B

Republic Services Disappointing

February 3, 2025

Republic Waste is bad. Don’t dump all of can contents leave hydraulic fluid and waste juice, on the road and Im being told that I cannot take cans in Greensboro NC. That I was not allowed on the lot I am not paying for a pick up can end of service for having crappy service and please believe I’m trying to be nice but we are livid.

J B G

Republic Services Disappointing Customer Service

January 28, 2025

Republic Services, The worst customer service I have ever experienced. I am a Contractor in Grants Pass Oregon. I requested a dumpster for my project. They quote me the wrong Dumpster which I quote to my client. Then they tell me that they quoted me the wrong Dumpster after the fact. Now this has cost me money that I did not budget for and they do not have any empathy for me because of their mistake. A very dysfunctional company!

G K L
Corporate Office Headquarters