Vehicle owners may search for the Caliber Collision corporate office, headquarters, corporate phone number, complaint department, warranty support, or Lewisville address when they need help with a delayed repair, workmanship concern, unexpected supplement, insurance dispute, rental problem, damaged vehicle, incomplete repair, paint issue, ADAS calibration, auto glass service, or unresolved local-center complaint.
This page provides Caliber Collision headquarters information, verified corporate and customer-service phone numbers, complaint-escalation steps, repair and warranty guidance, ownership and leadership details, current reader-review themes, related corporate office pages, and answers to frequently asked questions.
Caliber Collision Corporate Office and Headquarters Contact Information
- Company: Caliber Holdings LLC
- Primary Collision-Repair Brand: Caliber Collision
- Corporate Office Name: Caliber Corporate Support Center
- Caliber Collision Headquarters Address: 2941 Lake Vista Drive, Lewisville, TX 75067
- Caliber Collision Corporate Phone Number: 1-469-948-9500
- Caliber Customer Service Center: 1-888-225-4237 or 1-888-CALIBER
- Caliber Auto Glass Support: 1-888-794-4855
- Caliber Corporate Complaints: Begin with the local center manager, then call Customer Service or use Caliber’s official contact form
- Chief Executive Officer: David Simmons
- Business Type: Privately held automotive repair company
- Official Website: Caliber.com
- Official Contact Form: Contact Caliber
- Location Finder: Find a Caliber center
- Online Collision Estimate: Request an initial estimate
The Lewisville Corporate Support Center handles companywide leadership, finance, legal matters, technology, human resources, insurance relationships, customer operations, acquisitions, marketing, training, supply-chain support, and other corporate functions.
A repair-status question, vehicle pickup concern, estimate change, workmanship problem, missing property report, or complaint about a particular employee should normally begin with the Caliber center that has or repaired the vehicle. The corporate office is not the repair desk for every location.
Where Is Caliber Collision Headquarters?
Caliber Collision headquarters is located at 2941 Lake Vista Drive, Lewisville, Texas 75067.
This address is identified by Caliber as its Corporate Support Center. People searching for Caliber Collision HQ, Caliber Collision corporate office Texas, Caliber Collision Lewisville headquarters, or Caliber Collision center corporate office are generally looking for this location.
The verified Caliber corporate number is 1-469-948-9500. Customer repair questions and complaints should usually begin with the local center or the Customer Service Center at 1-888-225-4237.
Caliber Collision Corporate Number and Phone Number
The Caliber Collision corporate phone number is 1-469-948-9500.
The Caliber Collision customer-service number is 1-888-225-4237, also written as 1-888-CALIBER.
Use the corporate number for appropriate headquarters or companywide matters. Use Customer Service or the local repair center for:
- Vehicle status updates
- Repair completion estimates
- Workmanship complaints
- Warranty questions
- Estimate or supplement concerns
- Parts delays
- Rental coordination
- Insurance-related communication
- Vehicle pickup questions
- Center-management complaints
Caliber Collision Corporate Complaints
For a Caliber Collision corporate complaint, begin with the center manager at the location responsible for the repair. If the problem remains unresolved, call 1-888-225-4237 or submit Caliber’s official online contact form.
Ask for a complaint or reference number and request review by the appropriate regional, customer-service, quality, warranty, insurance-relations, or corporate team.
Include:
- Caliber center name and address
- Vehicle year, make, model, and mileage
- Repair-order number
- Insurance claim number, shared privately
- Date the vehicle was dropped off
- Original estimated completion date
- Current repair status
- Parts or approvals still pending
- Previous manager or regional response
- Photos, estimates, and repair documents
- The specific resolution requested
Does Caliber Collision Have a Human Resources Phone Number?
Caliber does not currently publish a general public Human Resources telephone number for job applicants, former employees, payroll questions, or consumer complaints.
Job seekers should use the official Caliber careers website. Current or former employees should use their established employee-service, payroll, benefits, manager, or internal HR routes.
The email address published for disability accommodations during the application process should not be used as a general HR or customer-service email.
Choose the Correct Caliber Support Route
Vehicle Currently at a Caliber Collision Center
Contact the service adviser, estimator, production manager, or general manager at that center. Request an updated explanation of:
- Repairs completed
- Repairs still pending
- Parts ordered
- Insurance approvals needed
- Supplemental damage discovered
- Sublet work, alignments, scans, or calibrations
- Current projected completion date
- Whether the vehicle is assembled and safe to drive
Problem Found After Vehicle Pickup
Contact the repairing center immediately and ask for a post-repair inspection. Describe whether the issue involves appearance, noise, alignment, warning lights, loose parts, dragging components, water leaks, glass, paint, trim, electronics, safety systems, or another condition.
If the vehicle appears unsafe, do not continue driving merely to return it to the shop. Ask Caliber, the insurer, roadside assistance, or a qualified towing provider about safe transportation.
Caliber Auto Glass Complaint
For windshield, side glass, chip repair, glass replacement, mobile service, leaking glass, wind noise, damaged trim, or post-replacement calibration concerns, call Caliber Auto Glass at 1-888-794-4855.
Insurance Coverage or Claim Decision
Contact the insurance adjuster when the issue involves coverage, policy limits, deductible amount, total-loss status, rental benefits, liability, diminished value, reimbursement, or claim payment.
Caliber may communicate with the insurer and prepare repair estimates, but it does not issue the insurance policy or control every claim decision.
Repair Quality or Warranty Concern
Contact the repairing Caliber center and reference the written limited lifetime warranty. If unresolved, call Customer Service and request warranty or quality-review escalation.
What to Have Before Contacting Caliber Corporate Office
- Vehicle year, make, model, and current mileage
- Vehicle identification number, shared only through a verified private channel
- Repairing Caliber center
- Repair-order and estimate numbers
- Insurance company and adjuster information
- Claim number
- Drop-off date
- Original and revised completion dates
- Parts or insurance approvals still pending
- Copies of the original estimate and supplements
- Final invoice and repair documentation
- Written warranty
- Pre-repair and post-repair photographs
- Warning-light or diagnostic information
- Rental records and transportation receipts
- Previous complaint or case number
- A concise timeline
- The specific resolution requested
Remove or cover full VINs, home addresses, policy numbers, claim numbers, driver’s-license information, payment details, medical records, police reports, and other private information before posting documents publicly.
How to Escalate a Caliber Collision Complaint
- Contact the service adviser or estimator. Request a clear explanation of the repair status or disputed work.
- Ask for the center’s general manager. Provide the repair order, photographs, dates, and requested resolution.
- Put the complaint in writing. Use email communication already established with the center or Caliber’s official contact form.
- Call Caliber Customer Service. Use 1-888-225-4237 and request a reference number.
- Ask for regional or quality escalation. This may be appropriate for unresolved workmanship, safety, delay, communication, or warranty concerns.
- Contact the insurer when applicable. The insurer may need to inspect disputed damage, approve additional work, review direct-repair performance, extend a rental, or reconsider a claim decision.
- Request an independent inspection when necessary. A qualified body shop, dealership, mechanic, alignment facility, glass specialist, or diagnostic technician may help document the condition.
- Use outside consumer resources when appropriate. Depending on the issue and state, this may include an insurance regulator, motor-vehicle repair regulator, attorney general, consumer-protection office, licensing authority, or attorney.
A corporate complaint should explain what happened, what remains unresolved, what documentation supports the concern, and what action you want Caliber to take.
Caliber Collision Repair Delays
Collision-repair completion dates can change because of hidden damage, parts availability, insurer approval, supplemental estimates, structural work, mechanical work, paint procedures, diagnostics, alignments, glass work, and ADAS calibration.
A changing completion date does not automatically mean that the center acted improperly. However, customers should receive accurate updates and should not be told that a vehicle is ready when required work remains incomplete.
For a delayed repair, ask for:
- A current written repair status
- Parts ordered and expected arrival dates
- Supplements awaiting insurer approval
- Sublet work still required
- Scans, alignments, or calibrations still pending
- Reason each projected completion date changed
- Current expected completion date
- Rental or transportation escalation options
Continue using one documented complaint or claim thread whenever possible instead of opening several unrelated cases.
Caliber Collision Parts Delays and Supplemental Estimates
An initial estimate may be written before the vehicle is completely disassembled. Additional damage can be discovered after damaged panels, trim, glass, structural components, or mechanical parts are removed.
A supplement is a request to add documented repair operations, parts, labor, scans, calibrations, or other costs that were not included in the original estimate.
When a supplement causes a delay, ask:
- What additional damage was found?
- When was the supplement submitted?
- Has the insurer approved it?
- Which parts were ordered?
- Are the parts original equipment, alternative, recycled, or aftermarket?
- Is any part backordered?
- Can work continue while approval or parts are pending?
- Does the delay affect rental coverage?
Caliber Collision Workmanship and Post-Repair Complaints
Post-repair complaints may involve:
- Uneven panel gaps
- Loose bumpers or trim
- Dragging shields or underbody panels
- Paint-color mismatch
- Overspray
- Dust, dirt, or defects in paint
- Wind or water leaks
- New warning lights
- Steering or alignment problems
- Unusual noises
- Nonworking sensors, cameras, or safety systems
- Glass distortion, leaks, or wind noise
- Interior damage
- Missing or damaged personal property
Photograph or record the condition when it is safe. Contact the repairing center promptly and ask that the complaint be written on a repair order rather than handled only through a verbal conversation.
If the repair center states that the condition is unrelated to its work, request the reason in writing and consider obtaining an independent inspection.
Caliber Collision Limited Lifetime Warranty
Caliber advertises a written limited lifetime warranty on qualifying collision repairs for as long as the customer owns the repaired vehicle.
The warranty may cover defects in Caliber’s repair workmanship, subject to the written terms and exclusions. It should not be assumed to cover:
- Unrelated mechanical failure
- Normal wear and tear
- New collision damage
- Rust or corrosion unrelated to the repair
- Abuse or improper maintenance
- Manufacturer defects
- Customer modifications
- Work performed by another repair facility
- Items excluded by the written warranty
Keep the final invoice and warranty document. When requesting warranty service, identify the original Caliber center, repair date, repair-order number, affected area, and current condition.
Ask Customer Service whether the vehicle may be inspected at another Caliber location if returning to the original center is impractical.
Post-Repair Safety Concerns
If a bumper, underbody panel, wheel, suspension component, light, restraint system, sensor, camera, steering system, brake component, or other part appears loose or unsafe after repair, stop driving when it is safe to do so.
Contact the repairing center, insurer, roadside provider, or qualified towing company. Explain that the concern may affect safe operation and ask whether the vehicle should be towed rather than driven.
Do not crawl under a vehicle on an unsafe surface or attempt a roadside repair without appropriate equipment and training.
For a potential motor-vehicle safety defect, consumers may also review the NHTSA safety complaint process. NHTSA generally investigates vehicle or equipment safety defects, not ordinary billing or customer-service disagreements.
ADAS Scanning and Calibration Complaints
Modern vehicles may contain Advanced Driver-Assistance Systems that use cameras, radar, sensors, steering-angle data, and other technology.
Collision repairs, windshield replacement, suspension work, alignment, structural repair, camera removal, bumper replacement, or sensor replacement may require scanning or calibration.
Ask the center for:
- Pre-repair scan results
- Post-repair scan results
- Calibration operations performed
- Calibration provider
- Manufacturer procedures followed
- Any systems that could not be calibrated
- Warning lights or diagnostic codes remaining
- Documentation showing successful completion
If lane assistance, blind-spot monitoring, adaptive cruise control, automatic braking, parking sensors, cameras, or other safety features behave abnormally after repair, contact the center immediately.
Vehicle Damage Allegedly Caused During Repair
A customer may believe that a repair center caused additional damage while removing a panel, pickup bed, bumper, fuel component, trim item, wheel, glass, or another part.
Report the concern as soon as it is discovered. Provide pre-repair photographs, intake documentation, insurer photographs, repair-progress photographs, and post-repair photographs when available.
Ask Caliber to explain:
- Whether the condition was noted during intake
- Whether hidden collision damage was discovered
- Whether the part failed during required disassembly
- Whether the damage is included in an insurer supplement
- Whether Caliber accepts responsibility
- What repair or reimbursement is proposed
A disagreement over when damage occurred may require review by the insurer or an independent qualified professional.
Fuel Use, Mileage, and Vehicle-Access Complaints
Repair work may require moving a vehicle, road testing, alignment testing, dynamic calibration, diagnostic procedures, or operation of the engine. This may result in limited mileage or fuel use.
Customers concerned about vehicle use should compare:
- Intake mileage
- Pickup mileage
- Fuel level at drop-off
- Fuel level at pickup
- Repair operations requiring a road test
- Dynamic calibration requirements
- Dates and locations shown by a connected-vehicle app
Ask the center to document why the vehicle was driven or left running. Avoid assuming improper use before reviewing the repair and calibration requirements.
Insurance, Deductible, Rental, and Total-Loss Complaints
The collision center and insurance company have different responsibilities.
The insurer generally controls:
- Coverage decisions
- Deductible amount
- Rental-car benefits and limits
- Liability decisions
- Total-loss determination
- Claim payment
- Diminished-value review
- Policy interpretation
Caliber generally controls or participates in:
- Vehicle inspection
- Repair planning
- Estimate preparation
- Parts ordering
- Repair work
- Supplement documentation
- Repair-status communication
- Quality control
- Warranty response
A Caliber employee may discuss whether repair costs are approaching a total-loss threshold, but the insurer generally makes the formal total-loss decision.
If a delay exhausts rental coverage, contact both the insurer and Caliber. Ask what caused the delay and whether the insurer, repair center, parts supplier, at-fault carrier, or another party will consider extending or reimbursing transportation costs. Approval is not guaranteed.
Can You Remove Your Vehicle Before Repairs Are Complete?
A vehicle owner may ask to remove a vehicle when dissatisfied with delays or communication. The available options depend on repair authorization, work already completed, disassembly, parts ordered, storage terms, insurer involvement, payment obligations, and whether the vehicle is safe and movable.
Before transferring the vehicle:
- Request a current written estimate and supplement history.
- Ask for an itemized statement of work completed.
- Ask which parts have been ordered or installed.
- Confirm whether cancellation, restocking, storage, towing, or diagnostic charges apply.
- Ask whether the vehicle is assembled enough to transport.
- Coordinate with the insurer and replacement repair facility.
- Use a tow truck if the vehicle is not safe to drive.
- Request copies of scans, photographs, measurements, and repair documentation.
Do not arrive expecting to drive away a disassembled or unsafe vehicle without first confirming its condition.
Caliber Collision Reviews and Complaints
The current reviews visible on CorporateOfficeHeadquarters.com include individual complaints involving lengthy repair timelines, repeated changes in expected completion, disputed additional damage, vehicle condition during repair, communication problems, financial hardship, lack of transportation, and post-repair safety concerns.
One reviewer reported that a vehicle developed a dragging condition after bumper work and questioned why an additional component was later recommended. Another described a repair extending for approximately 106 days and alleged that the vehicle was repeatedly described as ready when it was not.
A third reviewer reported arriving near a scheduled completion date and finding the vehicle substantially disassembled. A fourth alleged that additional damage occurred while a pickup bed and fuel-related component were being removed.
These comments represent individual reader experiences and allegations. CorporateOfficeHeadquarters.com does not independently verify each repair, diagnosis, timeline, employee conversation, financial loss, police allegation, insurance decision, or requested remedy described in a public review.
A useful Caliber Collision review identifies the center city and state, vehicle type, approximate repair dates, insurance involvement, general repair issue, management or Customer Service response, requested resolution, and whether the concern was resolved.
About Caliber
Caliber was founded in 1997 and has grown into a national automotive repair organization with more than 1,800 centers across 41 states and more than 30,000 teammates.
The current Caliber family of automotive-service operations includes:
- Caliber Collision: Auto body and collision repair
- Caliber Auto Glass: Glass repair, replacement, mobile service, and calibration
- Caliber Fleet Solutions: Automotive services for commercial fleet customers
- Protech Automotive Solutions: Vehicle diagnostics, scanning, and ADAS calibration support
Caliber works with vehicle owners, insurers, fleet customers, dealerships, manufacturers, parts suppliers, rental providers, and other companies involved in collision claims and automotive repair.
Who Owns Caliber Collision?
Caliber Collision operates under Caliber Holdings LLC, a privately held company.
Hellman & Friedman lists Caliber Collision in its investment portfolio. H&F became the majority shareholder when Caliber and ABRA’s corporate-owned collision-repair operations combined in 2019.
Caliber does not currently have a public stock symbol.
Caliber Collision and ABRA
Caliber and ABRA Auto Body Repair of America’s corporate-owned repair operations completed a merger in 2019.
ABRA’s franchised locations were separately acquired by Driven Brands and continued operating within its franchised collision portfolio. Therefore, ABRA should not be described simply as an entirely separate former or current national competitor without explaining this division.
Caliber Collision Leadership
David Simmons is Caliber’s current chief executive officer. He joined Caliber in March 2023.
Caliber’s executive leadership oversees collision operations, glass, fleet solutions, diagnostics, finance, legal affairs, human resources, customer experience, insurance relationships, growth, technology, supply-chain functions, and more than 1,800 service centers.
Customers should use Caliber’s established management and Customer Service escalation channels rather than searching for private executive contact information.
Caliber Collision Competitors and Related Corporate Office Pages
Caliber competes with national and regional collision-repair companies, dealership body shops, insurer-affiliated repair networks, automotive glass providers, and independent repair facilities.
Related corporate office and consumer-resource pages include:
- Crash Champions Corporate Office
- Safelite Corporate Office
- Insurance Company Corporate Offices and Complaint Resources
Other competitors include Gerber Collision & Glass, CARSTAR, Maaco, Fix Auto USA, dealership collision centers, and local independent body shops.
Official Caliber and Consumer Resources
- Caliber Official Website
- Caliber Contact Form
- Caliber Location Finder
- Caliber Online Collision Estimate
- Caliber Collision Repair Information
- Caliber Auto Glass
- Caliber Frequently Asked Questions
- Caliber Executive Leadership
- Caliber Careers
- NHTSA Vehicle Safety Complaints
- State Insurance Departments
- State Consumer Protection Offices
Frequently Asked Questions About Caliber Collision Corporate Office
Where is Caliber Collision headquarters?
Caliber Collision headquarters and the Caliber Corporate Support Center are located at 2941 Lake Vista Drive, Lewisville, TX 75067.
What is the Caliber Collision corporate phone number?
The Caliber Collision corporate phone number is 1-469-948-9500.
What is the Caliber Collision corporate number?
The Caliber corporate number is 1-469-948-9500. Customer repair support is available at 1-888-225-4237.
What is the Caliber Collision customer-service number?
Call 1-888-225-4237, also written as 1-888-CALIBER.
How do I file a corporate complaint with Caliber Collision?
Begin with the center’s general manager. If unresolved, call 1-888-225-4237 or use Caliber’s official contact form and request a complaint reference number and regional or corporate review.
What is the Caliber Collision corporate complaints number?
The primary customer complaint number is 1-888-225-4237. The Lewisville corporate number is 1-469-948-9500.
Does Caliber Collision have an HR phone number?
Caliber does not currently publish a general public HR telephone number. Job applicants should use the official Caliber careers website, while employees should use established internal HR and employee-service channels.
What is the full address for 2941 Lake Vista Drive?
The full corporate address is Caliber Corporate Support Center, 2941 Lake Vista Drive, Lewisville, TX 75067.
Who owns Caliber Collision?
Caliber operates under privately held Caliber Holdings LLC. Hellman & Friedman lists Caliber Collision in its investment portfolio.
Who is the CEO of Caliber Collision?
David Simmons is the current chief executive officer of Caliber.
How many Caliber Collision locations are there?
Caliber reports more than 1,800 centers across 41 states. The total includes the company’s current family of collision, glass, fleet, and automotive-technology operations.
Does Caliber Collision offer a lifetime warranty?
Caliber advertises a written limited lifetime warranty on qualifying collision repairs for as long as the customer owns the vehicle. The written warranty terms and exclusions determine coverage.
Can I use the Caliber warranty at another location?
Caliber describes its warranty as supported through its national network. Contact Customer Service before visiting another center so the warranty concern can be documented and routed appropriately.
What should I do if my vehicle feels unsafe after a Caliber repair?
Stop driving when it is safe, contact the repairing center and insurer, and ask whether the vehicle should be towed for inspection. Document the condition and request a written repair order.
How do I complain about a delayed Caliber repair?
Ask the center manager for a written status showing completed work, pending parts, insurer approvals, supplements, sublet work, calibrations, and the revised completion date. Escalate unresolved delays to Customer Service.
Can Caliber declare my vehicle a total loss?
The insurance company generally makes the formal total-loss decision. Caliber may provide estimates and repair information used by the insurer.
Who pays for a rental car during a Caliber repair?
Rental coverage generally depends on the insurance policy, claim, responsible party, and reason for the delay. Caliber may coordinate with rental providers but does not control every rental-benefit decision.
What is the Caliber Auto Glass phone number?
Call Caliber Auto Glass at 1-888-794-4855.
How do I report damage that I believe occurred at Caliber?
Contact the center manager immediately. Provide intake documents, pre-repair and post-repair photographs, insurer photographs, repair records, and a clear description of the disputed damage. Request a written decision.
Can I take my unfinished vehicle to another body shop?
Possibly, but first confirm completed work, charges, ordered parts, storage terms, insurer approval, vehicle condition, and towing requirements. A disassembled or unsafe vehicle should not be driven.
Is Caliber Collision the same company as ABRA?
Caliber combined with ABRA’s corporate-owned collision-repair operation in 2019. Separately franchised ABRA locations became part of Driven Brands’ franchise portfolio.
Is Service King still a separate Caliber competitor?
Service King entered a strategic transaction with Crash Champions in 2022, and its locations became part of the Crash Champions organization.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides headquarters addresses, corporate phone numbers, ownership and leadership information, complaint-routing guidance, related resources, and a place for readers to share company reviews.
When updating a corporate office page, we review official company contact pages, leadership information, current company announcements, service and warranty resources, ownership materials, government consumer resources, and the reviews visible on the page.
Addresses, phone numbers, executives, ownership interests, repair processes, warranties, service locations, insurer relationships, and complaint routes can change. Verify important information directly with Caliber, the repairing center, insurer, or organization responsible for the issue.
Page Update Note
This Caliber Collision corporate office page was reviewed and updated on July 23, 2026.
The update verified the 2941 Lake Vista Drive Lewisville headquarters address, corporate phone number, Customer Service Center number, Auto Glass number, current chief executive officer, Caliber Holdings LLC company name, privately held status, and current corporate contact form.
The update also replaced the outdated reference to more than 1,000 centers with Caliber’s current total of more than 1,800 centers across 41 states, added current business-line information, clarified the written limited lifetime warranty, explained that Caliber does not publish a general HR phone number, corrected the ABRA and Service King competitor references, summarized the four visible reader reviews, expanded repair-delay, workmanship, insurance, rental, total-loss, ADAS, vehicle-damage, and warranty complaint guidance, incorporated current QueryHunter opportunities, added relevant COH links, and centered and optimized the existing article image.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Caliber Holdings LLC, Caliber Collision, Caliber Auto Glass, Caliber Fleet Solutions, Protech Automotive Solutions, Hellman & Friedman, any Caliber repair center, insurer, rental-car company, towing provider, parts supplier, dealership, vehicle manufacturer, diagnostic provider, attorney, regulator, or government agency.
This page is provided for informational and consumer-review purposes only. CorporateOfficeHeadquarters.com cannot access a Caliber repair order, estimate, supplement, insurance claim, payment, vehicle, scan report, calibration record, rental file, warranty claim, employee record, complaint case, or internal company system.
Nothing on this page constitutes automotive, mechanical, insurance, warranty, safety, financial, employment, or legal advice. Addresses, telephone numbers, executives, owners, repair processes, warranty terms, insurer requirements, rental benefits, service locations, and complaint procedures may change. Verify important information through Caliber, the applicable insurer, written repair documents, warranty terms, regulator, or qualified professional.
Share Your Experience
Have you contacted a Caliber Collision center manager, Customer Service, Auto Glass, a regional representative, an insurance company, or the Lewisville corporate office? Share your Caliber Collision review below.
Helpful reviews identify the center city and state, general vehicle type, approximate repair dates, type of damage or service, insurance involvement, repair or communication problem, escalation route used, requested resolution, and whether the matter was resolved.
Privacy warning: Do not post your complete VIN, home address, personal phone number, email address, driver’s-license information, insurance policy number, claim number, payment-card information, repair documents containing private details, police report, medical information, passwords, verification codes, future pickup time, location-tracking data, employee personal information, or photographs containing unrelated people or private property details in a public review.
