People search for the Sears corporate office when an appliance repair, home warranty, protection agreement, replacement order, Sears.com order, PartsDirect shipment, marketplace seller issue, delivery complaint, refund dispute, or unresolved customer service case needs escalation. Sears is now connected to Transformco, also known as Transform SR Brands LLC, and Sears-related support is divided across Sears.com, Sears Home Services, Sears PartsDirect, Kenmore, Shop Your Way, and other related support routes.
This page includes the updated Sears headquarters address, Sears corporate phone number, Transformco corporate office information, Sears Home Services contacts, Sears PartsDirect routing, complaint escalation steps, review themes, and related CorporateOfficeHeadquarters.com links for retail, appliance, repair, warranty, and order issues.
Sears Corporate Office and Headquarters Contact
The Sears corporate office information now routes through Transformco in Hoffman Estates, Illinois. The former Sears headquarters campus at 3333 Beverly Road is no longer the active corporate headquarters address, so customers should use the updated Transformco address below for corporate-office reference.
- Brand: Sears
- Company / Parent: Transform SR Brands LLC / Transformco
- Sears / Transformco Corporate Office Address: 5407 Trillium Blvd, Hoffman Estates, IL 60192, USA
- Sears Corporate Office Phone Number: +1-847-286-2500
- Sears.com Website: Sears.com
- Transformco Contact Page: Transformco Contact Us
- Sears Help Center: Sears Knowledge Center
- Sears Customer Service Page: Sears Customer Service
- Sears Home Services: SearsHomeServices.com
- Sears PartsDirect: SearsPartsDirect.com
- Shop Your Way: ShopYourWay.com
Sears Headquarters Address Update
The old Sears corporate office address was 3333 Beverly Road, Hoffman Estates, Illinois. That was the well-known Sears headquarters campus after Sears moved from the Sears Tower in Chicago to Hoffman Estates in 1992. However, that former campus is no longer the active headquarters address.
The updated Sears headquarters and Transformco corporate office address is 5407 Trillium Blvd, Hoffman Estates, IL 60192. Customers searching for “Sears corporate office,” “Sears headquarters,” “Sears corporate headquarters,” “Sears corporate address,” or “Sears corporate phone number” should use the updated Transformco address and phone number rather than the old Beverly Road campus.
The Sears corporate office phone number is +1-847-286-2500. For ordinary customer support, appliance repair, PartsDirect orders, warranty claims, Sears.com orders, or Shop Your Way account issues, customers should use the issue-specific support route instead of starting with the corporate switchboard.
Choose the Correct Sears Support Route
Calling the Sears corporate office is not always the fastest way to resolve a customer issue. Sears-related support is divided across several brands and service lines. Use the route below based on your problem:
- Sears.com order issue: Use Sears.com order tools, the Sears Help Center, or customer service routing for online orders.
- Sears Home Services appliance repair: Use Sears Home Services appointment lookup, scheduling, or repair support.
- Warranty or protection agreement: If your appliance has a warranty or protection agreement, call Sears Home Services at +1-800-469-4663.
- Sears PartsDirect: For replacement parts, call +1-888-873-3829 or use SearsPartsDirect.com.
- Installation services: Call +1-800-497-4402.
- Heating and cooling repair: Call +1-800-504-1897.
- Home cleaning services: Call +1-866-547-5547.
- Sears Home Warranty: Call +1-855-256-2467.
- Shop Your Way: Use ShopYourWay.com for points, account, rewards, and membership issues.
- Kenmore: Use Kenmore customer support for Kenmore product questions when the issue is brand-specific.
- Unresolved corporate complaint: Write to Transformco, 5407 Trillium Blvd, Hoffman Estates, IL 60192.
For a customer-service-focused guide, see the related Sears Customer Service page on CustomerServiceNumbers.com.
What to Have Before Contacting Sears Corporate Office
Before contacting Sears headquarters, Transformco, Sears Home Services, Sears PartsDirect, or Sears.com support, gather the details that help identify the order, service call, warranty, protection agreement, product, or complaint.
- Sears.com order number, receipt, invoice, or confirmation email
- Sears Home Services appointment number, case number, or service order
- Warranty, protection agreement, or home warranty contract details
- Product brand, model number, serial number, and purchase date
- Photos of damaged appliances, defective parts, delivery damage, installation issues, or incomplete repair work
- Technician name, appointment date, cancellation notice, or service notes if available
- Delivery tracking number, parts order number, replacement approval, or settlement offer
- Copies of emails, texts, chat records, call notes, refund promises, or supervisor callbacks
- Payment records, card statement, or Shop Your Way account details, but do not post private account information publicly
- A short written explanation of what happened and the resolution you are requesting
How to Escalate Sears Corporate Complaints
Sears corporate complaints are easier to escalate when you have a complete timeline. This is especially important for delayed appliance repairs, cancelled appointments, no-show technicians, missing parts, replacement appliance disputes, refund problems, damaged deliveries, warranty denials, protection agreement claims, and customer service cases that keep restarting.
- Start with the correct support group: Use Sears.com, Sears Home Services, Sears PartsDirect, Shop Your Way, Kenmore, or Home Warranty support depending on the issue.
- Get a case number: Ask for a case, claim, service order, appointment, or ticket number every time you call or chat.
- Keep a timeline: Write down dates, technician visits, parts orders, cancellations, promised callbacks, replacement approvals, and refund promises.
- Ask for supervisor review: If the first support representative cannot resolve the issue, ask for a supervisor, claims department, settlement department, escalation team, or customer relations review.
- Send written documentation: Follow up with a concise written summary and copies of receipts, photos, order records, service records, and warranty documents.
- Write to corporate headquarters: If the issue remains unresolved, send a written complaint to Transformco, 5407 Trillium Blvd, Hoffman Estates, IL 60192.
- Use outside options when appropriate: For card disputes, contact your card issuer. For warranty, repair, home warranty, delivery damage, or consumer complaints, consider your state attorney general, consumer protection agency, small claims options, or applicable warranty administrator.
Common Sears Issues and Complaint Routes
Sears Home Services Repair Complaints
Sears Home Services complaints often involve missed appointments, repeated repair visits, technicians arriving without parts, service calls being cancelled, difficulty reaching a live person, or an appliance still not working after multiple visits. Keep the appointment number, service order, product model and serial number, photos, and every repair date before escalating.
Warranty, Protection Agreement, and Replacement Appliance Problems
Many Sears complaints involve appliance warranties, service protection agreements, replacement approvals, settlement amounts, or claims that remain under review for months. Ask for the warranty or protection agreement claim number and request written confirmation of any replacement, settlement, refund, or repair decision.
Sears PartsDirect Order Issues
Sears PartsDirect complaints may involve delayed parts, incorrect parts, damaged parts, return labels, refunds, or unclear shipping status. Use the PartsDirect order tools and keep your part number, appliance model number, order number, tracking number, and photos of the received item.
Sears.com Orders, Marketplace Sellers, and Online Purchases
Sears.com order complaints may involve marketplace sellers, cancelled orders, missing shipments, refund delays, damaged items, or seller communication problems. Use the Sears Help Center and order tools. If a marketplace seller is involved, document both the Sears order and seller communication.
Appliance Delivery and Installation Complaints
Delivery complaints may involve damaged appliances, missing installation, incorrect haul-away, scratched floors, late delivery, cancelled delivery windows, or installers leaving a product in unusable condition. Take photos before moving the appliance, keep delivery paperwork, and report damage quickly.
Kenmore, DieHard, and Craftsman Warranty Questions
Sears has historically been associated with brands such as Kenmore, DieHard, and Craftsman. Warranty routing can depend on the product, purchase date, seller, and current brand owner or support administrator. Keep the product model, serial number, purchase receipt, and warranty paperwork before contacting support.
Shop Your Way Points and Account Problems
Shop Your Way complaints may involve points, account access, missing credits, account security, or rewards redemptions. Use ShopYourWay.com and do not post account credentials, email addresses, or private account details publicly.
Sears Home Warranty and Cinch-Related Claims
Sears Home Warranty customer service is routed separately from Sears.com and Sears Home Services repair scheduling. If your complaint involves a home warranty claim, keep the contract number, claim number, diagnosis, technician report, deductible or service fee receipt, and claim decision.
Refunds, Overcharges, and Payment Disputes
Refund complaints may involve Sears.com orders, service appointments, diagnostic fees, cancelled parts, protection agreement claims, delivery damage, or a replacement appliance that never arrived. Keep receipts, card statements, cancellation confirmations, case numbers, and written refund promises. If Sears or the service provider does not resolve a card billing issue, contact your card issuer.
Fake Sears Support Numbers and Repair Scams
Be careful with fake Sears support numbers, appliance repair scams, warranty renewal calls, phishing emails, refund texts, and technicians or callers requesting unusual payment methods. Use Sears.com, Transformco.com, SearsHomeServices.com, SearsPartsDirect.com, Kenmore.com, and ShopYourWay.com. Do not share passwords, gift card numbers, banking codes, full card numbers, remote-access permissions, or Social Security numbers with unverified contacts.
Sears Reviews and Complaints
Current review themes on CorporateOfficeHeadquarters.com include appliance replacement delays, refrigerator replacement and settlement problems, repeated repair scheduling issues, cancelled appointments, damaged appliance delivery, high repair quotes, difficulty reaching a live person, and frustration with Sears Home Services follow-up.
Many recent reviews are about Sears Home Services, protection agreements, appliance repairs, and replacement appliances rather than traditional Sears retail stores. Reviews on this page are individual experiences and may not represent every Sears.com order, Sears Home Services appointment, PartsDirect order, warranty claim, or Transformco support interaction.
About Sears and Transformco
Sears is a long-running American retail and home services brand. Sears was historically known for department stores, catalogs, appliances, tools, home goods, automotive services, Kenmore, DieHard, Craftsman, and the Sears Tower era in Chicago. Today, Sears-related services are connected to Transformco and are heavily routed through Sears.com, Sears Home Services, Sears PartsDirect, Kenmore support, and Shop Your Way.
Sears previously operated from the former Sears headquarters campus at 3333 Beverly Road in Hoffman Estates, Illinois. The updated Transformco corporate office address is 5407 Trillium Blvd, Hoffman Estates, IL 60192. People searching for “Sears corporate office,” “Sears headquarters,” “Sears corporate headquarters,” “Sears corporate office phone number,” or “Sears complaints” are usually looking for the correct current headquarters address, a support phone number, or an escalation path for an unresolved repair, order, warranty, or delivery issue.
Related Sears and Retail Corporate Office Pages
Readers looking for Sears corporate office information may also find these related CorporateOfficeHeadquarters.com pages useful for retail, appliance, home improvement, warranty, repair, and order complaints:
- Walmart Corporate Office Headquarters – retail, marketplace, appliance, and order competitor
- Costco Corporate Office Headquarters – retail, appliance, and delivery competitor
- Target Corporate Office Headquarters – retail and online order competitor
- Amazon Corporate Office Headquarters – marketplace and online order competitor
- Best Buy Corporate Office Headquarters – appliances, electronics, delivery, and service competitor
- The Home Depot Corporate Office Headquarters – appliance, installation, home improvement, and warranty competitor
- Lowe’s Corporate Office Headquarters – appliance, delivery, installation, and home improvement competitor
- BJ’s Wholesale Club Corporate Office Headquarters – warehouse retail competitor
- BrandsMart USA Corporate Office Headquarters – appliances and electronics competitor
- The Container Store Corporate Office Headquarters – retail competitor
- Corporate Offices in Illinois – related Illinois headquarters pages
Sears Competition
Sears competes with retailers, marketplace sellers, appliance stores, home improvement chains, home warranty providers, repair companies, parts suppliers, and service networks. Competitors and comparison companies include Walmart, Costco, Target, Amazon, Best Buy, The Home Depot, Lowe’s, and other appliance repair, parts, warranty, and retail companies.
Customers often compare these companies when dealing with appliance repair, delivery, installation, extended warranties, protection agreements, replacement parts, product availability, refunds, marketplace sellers, customer support access, and corporate complaint escalation.
Related Resources
- Official Sears Website
- Sears Customer Service
- Sears Knowledge Center
- Transformco Contact Us
- Transformco About Sears
- Sears Home Services Contact
- Sears Home Services Help
- Sears PartsDirect
- Kenmore Customer Support
- Shop Your Way
- Sears Customer Service on CustomerServiceNumbers.com
- ChargeOnMyCard.com – use this if you see an unfamiliar Sears, Sears Home Services, PartsDirect, Shop Your Way, warranty, appliance, repair, delivery, or marketplace charge on your card
- ThinkItsAScam.com – use this for fake Sears repair numbers, warranty renewal scams, appliance repair scams, refund texts, phishing emails, and suspicious support messages
- ZeroStars.org – share broader company reviews and complaints
Frequently Asked Questions
Where is the Sears corporate office?
The Sears corporate office information now routes through Transformco at 5407 Trillium Blvd, Hoffman Estates, IL 60192.
What is the Sears headquarters address?
The updated Sears headquarters and Transformco address is 5407 Trillium Blvd, Hoffman Estates, IL 60192. The former Sears headquarters at 3333 Beverly Road is no longer the active corporate headquarters address.
What is the Sears corporate office phone number?
The Sears corporate office phone number for Transformco is +1-847-286-2500.
What happened to the old Sears headquarters in Hoffman Estates?
The old Sears headquarters campus at 3333 Beverly Road in Hoffman Estates was sold and is no longer the active Sears headquarters. This page uses the updated Transformco address at 5407 Trillium Blvd.
Is Sears still in business?
Sears continues as a brand connected to Transformco, Sears.com, Sears Home Services, Sears PartsDirect, Kenmore support, and Shop Your Way. Sears is much smaller than it was historically, and many customer issues now route through online and service-specific support channels.
How do I file Sears corporate complaints?
Start with the correct Sears support route for your issue, such as Sears.com, Sears Home Services, Sears PartsDirect, Shop Your Way, or Kenmore. If the issue remains unresolved, write to Transformco, 5407 Trillium Blvd, Hoffman Estates, IL 60192, with your order number, service order, warranty documents, photos, and requested resolution.
What is the Sears Home Services phone number?
For Sears Home Services warranty or protection agreement issues, call +1-800-469-4663. Sears Home Services also lists separate numbers for installation, HVAC repair, cleaning services, parts, and home warranty support.
What is the Sears PartsDirect phone number?
For Sears PartsDirect replacement parts, call +1-888-873-3829 or use SearsPartsDirect.com.
Who handles Sears appliance repair complaints?
Sears Home Services handles many Sears appliance repair complaints. Keep the appointment number, service order, model and serial number, technician notes, and photos before escalating.
Who handles Sears warranty or protection agreement complaints?
Warranty and protection agreement complaints should start with Sears Home Services or the protection agreement administrator. If the claim remains unresolved, escalate with the claim number, service history, replacement decision, and written records.
Who handles Sears.com marketplace seller complaints?
Marketplace seller complaints should start through Sears.com order support. Keep the order number, seller messages, tracking number, return request, refund history, and screenshots of the listing.
What should I do if I see an unfamiliar Sears charge?
Compare the charge with Sears.com orders, Sears Home Services appointments, PartsDirect purchases, Shop Your Way activity, warranties, protection agreements, appliance repair, delivery, or installation services. If you still do not recognize it, contact the correct Sears support route and your card issuer.
How can I avoid fake Sears support numbers?
Use Sears.com, Transformco.com, SearsHomeServices.com, SearsPartsDirect.com, Kenmore.com, and ShopYourWay.com. Be cautious with sponsored search ads, appliance repair scams, fake warranty renewal calls, refund texts, phishing emails, and anyone asking for gift cards, banking codes, passwords, or remote access.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes corporate office, headquarters, phone number, complaint, and review information to help readers find the correct escalation path. For Sears, we focus on Transformco headquarters details, the Sears address update, Sears Home Services routing, PartsDirect support, Sears.com order help, related COH retail pages, and reader-submitted review themes. We are not affiliated with Sears or Transformco.
Page Update Note
This page was updated on June 26, 2026 to correct the Sears headquarters address, replace the former Beverly Road headquarters listing with Transformco’s current contact address, update Sears Home Services and PartsDirect support routes, remove outdated company-description wording, summarize current review themes, include scam-warning information, and add related COH retail and appliance-service links.
Disclaimer
CorporateOfficeHeadquarters.com is not associated with Sears, Transformco, Transform SR Brands LLC, Sears Home Services, Sears PartsDirect, Kenmore, DieHard, Shop Your Way, Kmart, or any related company. This website is for informational, review, and complaint purposes only. Company names, trademarks, service marks, and logos belong to their respective owners.
Share Your Experience
Have you contacted the Sears corporate office, Sears headquarters, Transformco, Sears Home Services, Sears PartsDirect, Sears.com, Kenmore, Shop Your Way, or a warranty department about a complaint? Share your experience below to help other readers understand how Sears handles appliance repairs, replacement orders, warranty claims, service appointments, delivery damage, refunds, marketplace sellers, parts orders, and corporate escalation.