Reach Out To Sears Stores Corporate Office – Review and Complaints 

I’ve encountered ongoing issues with my Kenmore freezer and Sears’ service. After initially detecting frost, I consulted Sears, who sent me parts. However, the technician didn’t show up for the scheduled appointment, and Sears unapologetically rescheduled it for a date I was out of the country. I adjusted the appointment to 8/9/2023, 10 am-2 pm.

The technician, Shailendra K, arrived with a conflicting logo on his attire, not from Sears. He quickly dismissed the parts Sears provided and repeatedly spoke over me when I tried to explain. Despite confirming his affiliation with Sears, his vehicle displayed the “A&E Factory Service” logo. He left without addressing the issue and falsely reported to Sears that I wasn’t home, though I have video evidence to the contrary.

My subsequent attempts to rectify the situation and avoid Shailendra K have been futile. I’ve been redirected multiple times without resolution, and no manager has taken responsibility. The current system at Sears feels inefficient and unsupportive, making me regret my 5-year protection plan purchase. I’m looking for timely assistance to fix my freezer and am deeply disappointed by the service so far.

Please reach out immediately to address this matter.

I have been waiting for a month for Sears to install and fix my refrigerator. The tech came after we waited 1 month for the parts. Then he left without checking to see if the water flowed to the ice maker. Not only that he broke something inside my refrigerator and it is leaking water. It is not from the ice maker. No water is in the tubes leading from the shut-off valve. I called for a tech to fix but the people in Asia said June 2 was the soonest. There was no option for an emergency. No supervisor who could help, since they all work from the same resources. I asked for a number in the USA BUT WAS GIVING NONE. I will never use Sears Repair again.