Reach Sears Corporate Office 

Your Automated phone response system and Online system SUCK! Sears, Customer Service — Automated System. I spent two hours on the phone trying to resolve an issue. I ordered a replacement ice maker for my Kenmore refrigerator and got billed four times. When I tried calling to resolve the issue, all I got was an automated system that kept giving me the same useless information over and over again. First, when all else fails, you need an option to talk to a real person. Second, not everyone has a phone system with text capability, sending a text to a land line doesn’t work. I tried your chat system and that SUCKS too! I don’t think I got a real person, but if I did, she was dumber than dirt. She had no clue what I was talking about. And solved nothing! If a real person wants to speak to me the number is 520 378-0572. I was in the Customer Service business for 40 years, and you have no clue what customer service is.

Sears, My dishwasher was sent to me with the wrong handle. Eight months later, five technicians later they say that the handle is no longer being stocked and that I would have to wait for one to be in stock. Now I fixed the old dishwasher and it runs great and I don’t want to spend any more time Trying to get Sears to come in compliance or fix the dishwasher so I guess it will have to sit in the garage forever stay away from this company. They’ve gone downhill Sears used to be a good company. Beware.

Sears, over all service. I have Been Without A Dryer For 2 Mounths Now. I had A New One Delivered On Aug 5, but it is in the kitchen, but, it has not been installed. I had 5 dates to Have it hooked up and noone has shown up. I will never have anything To do with Sears Again. This has been a very bad service, I can’t get any help without being on the on the phone for hours at a time.

Sears, We had a 2 yr old refrigerator go out in May. Called because we have extended warranty. Tech was supposed to show up 2 days later. He was a no show. New appointment 2 weeks later, no show again. New, appointment two weeks later. Tech says we need part, they are three weeks out. Parts arrive they tell us the date the tech will arrive… he doesn’t show. I am on the phone forever then they say I need one more part. They look into it then tell me that the part is no longer available, we will issue you a credit for a new refrigerator. I went through all that hassle and was given a date for delivery in the first part of August. the night before said date I got the call for the appointment time. They didn’t show up or call. Still waiting 8/28/24.

Outright lie to you! Can’t understand any of your so called USA representatives..why??? Because they are in another country.