Reach Sears Corporate Office 

Sears, My dishwasher was sent to me with the wrong handle. Eight months later, five technicians later they say that the handle is no longer being stocked and that I would have to wait for one to be in stock. Now I fixed the old dishwasher and it runs great and I don’t want to spend any more time Trying to get Sears to come in compliance or fix the dishwasher so I guess it will have to sit in the garage forever stay away from this company. They’ve gone downhill Sears used to be a good company. Beware.

Sears, over all service. I have Been Without A Dryer For 2 Mounths Now. I had A New One Delivered On Aug 5, but it is in the kitchen, but, it has not been installed. I had 5 dates to Have it hooked up and noone has shown up. I will never have anything To do with Sears Again. This has been a very bad service, I can’t get any help without being on the on the phone for hours at a time.

Sears, We had a 2 yr old refrigerator go out in May. Called because we have extended warranty. Tech was supposed to show up 2 days later. He was a no show. New appointment 2 weeks later, no show again. New, appointment two weeks later. Tech says we need part, they are three weeks out. Parts arrive they tell us the date the tech will arrive… he doesn’t show. I am on the phone forever then they say I need one more part. They look into it then tell me that the part is no longer available, we will issue you a credit for a new refrigerator. I went through all that hassle and was given a date for delivery in the first part of August. the night before said date I got the call for the appointment time. They didn’t show up or call. Still waiting 8/28/24.

Outright lie to you! Can’t understand any of your so called USA representatives..why??? Because they are in another country.

Have not received the promised reimbursement! We had a master protection contract with Sears. Ask to have our furnace inspected. I was told no Sears technician in our area. Ask me to get my own local tech and they would reimburse me. I was told our 40-year-old furnace needed replacing. I could not reach Sears for approval to replace the furnace. Six weeks later and I still haven’t heard from them. We had the furnace replaced for safety concerns. Sears has not reimbursed us.