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Belk Corporate Office Headquarters

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Belk Corporate Office Headquarters HQ

Address:
2801 W Tyvola Road
Charlotte, North Carolina  28217 USA
Corporate Office Telephone Number: 1-704-357-1000
Customer Support: 1-866-235-5443
Belk Rewards and Credit Card Phone Number: 1-800-669-6550
Website and Email: Belk Contact Page

30 replies on “Belk Corporate Office Headquarters”

wonderly brand clothing for women is a unmitigated disaster!
shapeless,uncomplimentry,a boondoggle that will hasten Belks demise in the guise of outstanding dept stores!

I have never had such incredibly horrible customer service. I placed an order on 11/29. I received an email saying my purchase was put together and ready to ship. I checked back a few days later, expecting to see it close to delivery. I found that one item had been canceled, nothing else had been shipped. A few hours later another item had been canceled. By the end of the second day the entire purchase was canceled.

I emailed customer service and it took them almost 3 days for Heather to get back to me with a form letter. I responded almost a week ago and have still heard nothing.

I called Customer service. I was told the "order failed". No reason why. I then got on the phone with a supervisor. I was, again, told the order failed. No reason given. They agreed to reship the items, but not at the sale price. After more than an hour on the phone they were able to adjust my purchase. I did not have my credit card on me as I was driving. I was told by this supervisor she would personally call me back at 10 am the following morning to confirm the purchase. She did not. I called at 10:30.

I reached another supervisor who, gave me a list of excuses. No reason why the 1st order failed- must be something that I, as the customer, did. When I asked why these items were canceled to begin with I was told – "sometimes the website doesn't have the correct inventory". I'm sorry, what That appears to be bait and switch. I was also told that the supervisor – "may have been too busy to call". Again, what? I did not make the arrangements. She did. I was also told they were unsure if they could honor the sale prices… After another hour and 15 minutes on the phone this supervisor was going to ship this order to me with the sale price and 15% off. The money is not the point. The customer service is.

I have received 1 item out of 5. They have said they shipped 3 items together with an order date of 12/5. They were supposed to be here on 12/9. There is no delivery date now. My last item states that it was shipped yesterday. I have no idea when it might get here or where it might be.

The point is this order was put in on 11/29. If this company did not cancel my order to begin with, without reason, none of this would have happened. They have taken no accountability. They have failed to quickly correct the situation. I understand shipping issues right now. However, they haven't tried. They have failed to check in. They have failed…. DO BETTER BELK! I will never buy from you again. I will use word of mouth on social media, with my friends and family. There is no reason for this kind of service in this day and age. From reading these posts it appears I'm not the only one who feels this way.

Was in the Beaufort SC store yesterday. The people who work there are always, helpful, kind, pleasant. They arrived at work yesterday to a totally new computer sales system with no training. How unfair to these people who were short staffed as usual and apologizing for making us wait. All of us in line were regular customers and are respectful to these employees and we all agreed that this was a horrible position for these people but we patiently waited because this was a disgrace what Belk did to these folk. You are lucky to have them. Also, the shoe department no longer has any chairs to sit to try on shoes and they have put all the shoes on the floor where you help yourself. There are so many aisles that it is way too small and narrow for more than one person to be in an aisle at one time. Good going Belk family!! Sycamore now tells you how to run your stores? Big mistake!!!

I will no longer be shopping in the SENECA,SC STORE. the aisles are blocked with merchandise and when I asked to speak with a manager about this I was met by a manager from hell. She did not seem to value the customers or their opinion. She had an attitude problem and does not deserve to be in a management position.

Been a faithful customer of Belk at the Suffolk Virginia store since it was Leggit. The young ladies in the ladies department are always very sweet and helpful. As one young lady personally assisted me with finding an outfit for my sister's funeral a few months ago I witnessed a manager very rudely scold the young6 lady who was helping me for being away from the register to long. In my opinion that was unprofessional of this manager. These girls work hard and don't deserve that kind of treatment especially in front of an older customer. Oh and your coupon are gus they never work on anything I purchase including my birthday coupons. I now only go in Belk as a last resort.

Been a faithful customer of Belk at the Suffolk Virginia store since it was Leggit. The young ladies in the ladies department are always very sweet and helpful. As one young lady personally assisted me with finding an outfit for my sister's funeral a few months ago I witnessed a manager very rudely scold the young6 lady who was helping me for being away from the register to long. In my opinion that was unprofessional of this manager. These girls work hard and don't deserve that kind of treatment especially in front of an older customer. Oh and your coupon are gus they never work on anything I purchase including my birthday coupons. I now only go in Belk as a last resort.

I strongly object to Belk's no longer allowing the Salvation Army Bell Ringers in front of their stores. Reason given for this action is that they wish to distance themselves from anything of a "religious" nature. Many, many years ago, when Belk's was in it's infancy, Mr. Belk contributed money to support the building of a church in Princeton, N.C. I wonder just what he would say or think of the actions of the Belk's stores today. This action has caused me to rethink where I will shop. If Belk's carries it, I'm sure other stores do as well. Ones that are not afraid of "being affiliated with a religious organization". This action is only one example of stupidity at its finest.

I agree with Peanut above!!! I was a customer for several years, mainly because I purchased Clinique products.
Since you have decided to discontinue the Ivanka brand I am closing my account for good. I can buy cosmetics at Dillard's. You have just cut off your nose, since the Ivanka brand would be one of the few tasteful designs that you would have carried. I have often thought as I went through the women's section, that the clothes look like they are from a third world country. Good bye, Belk's!

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