Bealls Corporate Office Headquarters 

Bealls, Poor process to be re-issued rewards after returning a faulty item. I made a small purchase [Manual Can Opener – $5.99] on December 6, 2024 and was told I had a $5.00 reward [which I used]. Consequently the purchase total was $1.06. I attempted to use the can opener the next day and it was faulty and would not work. On December 9, 2024, I visited the store where purchased and was told I could only be refunded the $1.06 but that they could not place the earned $5.00 reward back in my account. I made inquiry about this as it is puzzling to me that Bealls is only too happy to have me use the earned reward, but they are not willing to credit it back when I return a faulty item. I did present the purchase receipt. Since I was purchasing another brand of can opener I asked if they could charge me for that and merely deduct my $1.06 and the $5.00 earned rewards — and was told there was no provision to do that either. It is interesting that other retail stores [as well as Amazon] who offer rewards do not abide by this type of process. Please advise. The associate did say I “might” get back the rewards in “2-3 days” but she could not guarantee that. Since my previous purchases were the reason I even Had the rewards, it is poor customer service that I now, in essence, may have lost them.

Bealls, Are you trying to put Bealls florida out of business ???? Over 25 yrs I have loved your store. Every Tuesday here in The Villages and Naples I go to the store You had coupons discounts etc. Now no deals For the past year your new program that stinks I have noticed I buy nothing much and no sales. Even Black Friday was awful including on line shopping. Last night 4 to 6 pm I was the only person in the store but a few employees still with nothing to do ….Who is in charge. Please, like the CEO he is like the JCPenney store. Their new CEO with ideas tanked that store. We are all very worried about Bealls florida surviving. I must tell you Kohls, Target other stores all very busy and are having great sales.

Vonda R. at store 807 – GREAT customer service….

I have a long story but you don’t want to hear all do my best to keep in brief.:

I had a return that mistakenly got charged rather than credited for a return. I was given Bealls card-to reimburse me for my original return and now the 2nd charge for the returned item.

I cannot remember what the card was called but I was checking out at another Bealls and was told there was $0 on the cards. I went back to the Bealls where the saga began and (here’s where it gets to great customer service) and Vonda R. – store 807 was doing her best to help get this fixed. Now this is during the Christmas rush and quite busy. She was on the phone, trying to reach someone to advise her. It seemed no one in the Bealls Company knew what it was. Now, when I say “on the phone”, it had to be almost an hour. No one could get her to the right department. When she did sort of’ connect and tried to explain what was happening, she got disconnected. I think this happened 3 times.

Poor Vonda was trying so hard, and she kept her cool (not exactly. She was sweating). She did much better than I would have done in that situation. She kept apologizing and I kept telling her I was amazed at her patience.