Alfa Insurance Corporate Office, Headquarters Address & Phone Number

Alfa Insurance is headquartered in Montgomery, Alabama. Policyholders searching for the Alfa Insurance corporate office, headquarters address, customer service, claims help, billing assistance, roadside service, policy support, agent complaints, or complaint escalation should use the contact route that matches their issue.

Alfa Insurance’s current corporate headquarters is located at 2108 East South Boulevard, Montgomery, AL 36116. The home-office phone number is 1-334-288-3900. Alfa’s primary Customer Resource Center and claims number is 1-800-964-2532.

Alfa Insurance Corporate Office and Headquarters

• Current Headquarters: 2108 East South Blvd., Montgomery, AL 36116, USA
• Corporate / Home Office Phone: 1-334-288-3900
• Customer Resource Center: 1-800-964-2532
• Corporate Mailing Address: Alfa Insurance, P.O. Box 11000, Montgomery, AL 36191-0001
• Official Contact Page: Contact Alfa Insurance
• Corporate Information: Alfa Corporate Information

Alfa’s Montgomery home office serves as the headquarters for its insurance operations and corporate functions. Customers with routine policy, payment, claim, account, or coverage questions will normally receive faster assistance through the Customer Resource Center, their local Alfa agent, MyAlfa account, or Alfa2Go mobile app rather than the corporate switchboard.

Alfa Insurance Is Preparing a New Montgomery Headquarters

Alfa Insurance and the Alabama Farmers Federation began renovating a new corporate headquarters in Montgomery in 2025.

The new home office is being developed at the former Capitol Commerce Center near Interstate 85. Alfa announced that employees would begin moving into the new facility as the company celebrates its 80th anniversary in late 2026.

For now, Alfa’s official corporate information continues to list 2108 East South Boulevard as its headquarters.

Until Alfa publishes a new primary corporate address on its official contact and corporate-information pages, customers should continue using:

Alfa Insurance
2108 East South Blvd.
Montgomery, AL 36116

and the corporate mailing address:

Alfa Insurance
P.O. Box 11000
Montgomery, AL 36191-0001

Customers should verify the address before sending time-sensitive legal, policy, claim, or other important correspondence because the headquarters transition may change these details.

Which Alfa Insurance Phone Number Should You Use?

Alfa Customer Resource Center Hours

• Monday-Friday: 6:00 a.m.-10:00 p.m. Central Time
• Saturday: 7:00 a.m.-9:00 p.m. Central Time
• Sunday: Closed

Alfa also provides online chat and secure contact options through its official website.

How to Escalate an Alfa Insurance Complaint

Insurance complaints can involve claims, billing, premiums, cancellations, renewals, coverage, agents, roadside assistance, repairs, policy documents, or account access.

For an unresolved Alfa complaint:

1. Start with the correct Alfa contact. Use your local agent, claims representative, Customer Resource Center, or online account depending on the issue.
2. Request an explanation. If the issue involves a claim denial, coverage decision, premium change, cancellation, nonrenewal, payment problem, or repair estimate, ask for the reason and applicable policy information.
3. Keep documentation. Save claim letters, estimates, photographs, repair invoices, policy declarations, billing notices, payment records, emails, and notes from telephone calls.
4. Ask for supervisory review. If the first representative cannot resolve the matter, request review by the appropriate claims, policy-service, billing, or management team.
5. Contact Alfa corporate when appropriate. The current home-office number is 1-334-288-3900, and corporate mail can be sent to P.O. Box 11000, Montgomery, AL 36191-0001.
6. Use your state insurance regulator if necessary. State insurance departments accept eligible complaints involving insurance companies, claims, agents, cancellations, and other regulated insurance matters.

Information to Have Before Contacting Alfa

• Policy type
• Policy number shared only through secure Alfa channels
• Claim number when applicable
• Date of loss or disputed transaction
• Agent, adjuster, or representative involved
• Copies of policy notices or correspondence
• Repair or contractor estimates
• Photos or videos documenting damage
• Payment confirmations and billing notices
• A short timeline of previous contacts
• The specific resolution requested

Do not publish policy numbers, claim numbers, driver’s-license information, Social Security numbers, medical records, bank information, payment-card numbers, home addresses, telephone numbers, or other private information in a public review.

Alfa Insurance Claims and Claim Complaints

Alfa policyholders can report a claim by:

• Calling 1-800-964-2532
• Using a local Alfa agent
• Signing into a MyAlfa account
• Using the Alfa2Go mobile app
• Visiting the Alfa claims page

Alfa says customers should report losses promptly even if every detail is not yet available.

Useful information for a claim includes:

• Name of the insured
• Policy information
• Date and location of the loss
• Cause of the loss
• Description of damage or injuries
• Witness information when applicable
• Photos and videos
• Police, fire, or incident reports when applicable

After a claim is reported, Alfa assigns the matter to an adjuster or claims specialist who may inspect the damage, obtain estimates, request documentation, and determine payment based on the policy and circumstances of the loss.

Use Alfa’s claims process page for current details.

What if an Alfa Adjuster Has Not Responded?

If an adjuster has not contacted you within a reasonable period after reporting a claim, Alfa advises contacting your local office or calling 1-800-964-2532 for additional claims assistance.

Keep the claim number, dates of previous calls, adjuster’s name, inspection dates, estimates, and requested documentation available.

Storm and Property Claims

For tornado, hurricane, hail, wind, or other storm damage, document conditions with photos and videos when it is safe to do so. Take reasonable steps to prevent additional damage and keep receipts for temporary repairs.

Alfa maintains a Severe Storm Center with preparation and claims information.

Coverage depends on the actual policy. Flood damage, for example, generally requires separate flood insurance rather than a standard homeowners policy.

Alfa Roadside Assistance

Eligible Alfa auto-policy customers with Roadside Assistance coverage can request help by calling 1-800-964-2532.

When prompted, select the option for Report a Claim or Roadside Assistance and then Roadside Assistance.

Alfa’s roadside coverage can include:

• Towing
• Battery jump-starts
• Flat-tire assistance
• Fuel or oil delivery
• Locksmith service
• Limited mechanical assistance

Alfa states that roadside assistance is available 24 hours a day for customers who have the applicable coverage. Benefit limits, reimbursement, towing coverage, and other terms depend on the policy.

Use the Alfa Roadside Assistance page for current instructions.

Alfa Insurance Billing, Payments, and MyAlfa Support

Alfa accepts policy payments through several methods.

Options can include:

• MyAlfa online account
• Alfa2Go mobile app
• AutoPay
• Electronic funds transfer
• Pay by text
• Telephone payment
• Local Alfa service center or agent

For payment assistance, call 1-800-964-2532 or use Alfa’s Payment Options page.

For a disputed payment, cancellation notice, possible lapse, failed automatic payment, or premium problem, contact Alfa promptly rather than waiting until the next billing cycle.

Keep:

• Payment confirmation numbers
• Bank or card records
• Billing notices
• Cancellation or reinstatement notices
• AutoPay confirmation
• Correspondence with your agent or Alfa customer service

MyAlfa and Alfa2Go can also be used to access policy information, make payments, review documents, report claims, and manage supported account preferences.

Use the MyAlfa Account Support page for account help.

Alfa Agents, Service Centers, and Policy Complaints

Alfa uses a local-agent and service-center model throughout its core Alabama, Georgia, and Mississippi markets.

Use the official Alfa agent locator to locate a nearby representative.

Local agents can assist with:

• Quotes
• Policy changes
• Coverage questions
• Adding or removing vehicles
• Home and property policies
• Life insurance
• Farm and business coverage
• Billing questions
• Claim reporting
• Policy documents

If a complaint involves an agent, record the agent’s name, office, date of the conversation, policy involved, and what you believe was represented or promised. Ask Alfa for management review if the local office cannot resolve the issue.

Is 334-288-0375 Alfa Human Resources?

Older online directories have labeled 1-334-288-0375 as an Alfa Human Resources number. Alfa’s current website instead associates this number with individual Alfa agent offices at 2108 East South Boulevard.

It should therefore not be treated as Alfa’s general HR number.

Alfa does not currently publish a public general Human Resources telephone number for job applicants on its main corporate contact or careers pages.

Alfa Life Insurance and Alfa Health

Alfa offers life insurance through its insurance-company group.

For a life insurance claim, Alfa’s current claims instructions direct customers to the Life Department at 1-888-964-2532, option 3.

Life-claim documentation may include a certified death certificate and other information requested by Alfa.

Alfa Health can be reached at 1-800-392-5705 for assistance with available health and Medicare insurance options.

Health products and Medicare plans may be issued or administered by other insurance organizations, so verify the company named on the policy or enrollment paperwork when seeking claims or policy support.

Trexis and Alfa Alliance Customers

Some consumers searching for Alfa customer service actually have coverage through an affiliated or related insurer.

Alfa currently publishes:

• Trexis Claims and Customer Service: 1-877-584-7466
• Alfa Alliance Claims: 1-855-253-2242

Check the company name on your insurance card, declarations page, billing statement, or claim paperwork before contacting Alfa.

Trexis was acquired by Alfa in 2005 and is headquartered separately in Franklin, Tennessee.

How to File an Insurance Complaint Against Alfa

Insurance regulation is primarily handled at the state level.

Before filing with a state regulator, consumers are generally encouraged to first contact Alfa and give the company an opportunity to address the complaint.

If an eligible issue remains unresolved, use the insurance department for the state in which the policy was issued.

Alabama Insurance Complaints

Alabama policyholders can use the Alabama Department of Insurance Consumer Complaint process.

The Alabama Department of Insurance can review complaints involving insurers, insurance agents, coverage administration, claims handling, and other matters within its jurisdiction.

Georgia Insurance Complaints

Georgia policyholders can use the Georgia Office of the Commissioner of Insurance Consumer Complaint process.

Mississippi Insurance Complaints

Mississippi policyholders can use the Mississippi Insurance Department complaint process.

When filing with an insurance regulator, have:

• The exact insurance-company name shown on the policy
• Policy number
• Claim number, if applicable
• Date of loss
• Agent and adjuster information
• A concise description of the complaint
• Copies of relevant notices, estimates, bills, and correspondence

State insurance departments generally cannot determine liability in an accident, provide private legal representation, or guarantee a particular claim payment. Their authority depends on state insurance law and the type of policy involved.

About Alfa Insurance

Alfa Insurance traces its history to 1946, when the Alabama Farm Bureau began providing fire insurance as a membership benefit to rural residents.

The company grew from those agricultural roots into a multi-line insurance organization offering products that can include:

• Auto insurance
• Homeowners insurance
• Renters insurance
• Manufactured-home insurance
• Life insurance
• Farm insurance
• Business insurance
• Watercraft insurance
• Church insurance
• Personal umbrella coverage
• Health and Medicare insurance assistance

Alfa and its affiliates currently provide insurance in 14 states, with core operations in Alabama, Georgia, and Mississippi.

Alfa reports more than 2,300 team members, hundreds of service centers, and more than one million policies in force.

The Alfa organization includes several affiliated insurance companies. Alfa’s current privacy policy identifies companies including:

• Alfa Corporation
• Alfa Mutual General Insurance Company
• Alfa Mutual Fire Insurance Company
• Alfa Insurance Corporation
• Alfa General Insurance Corporation
• Alfa Life Insurance Corporation

Alfa remains closely affiliated with the Alabama Farmers Federation, which was established in 1921.

Alfa Insurance Careers and Employment

Alfa publishes current employment opportunities through its official careers page.

Career categories include:

• Corporate and home-office positions
• Insurance agents
• Sales representatives
• Claims
• Information technology
• Finance and accounting
• Operations
• Internships

Alfa does not currently publish a general HR telephone number for applicants on its public careers page.

Job applicants should use the official employment website rather than sending résumés or application questions through customer service.

Alfa Insurance Competitors and Related Corporate Office Pages

Alfa competes with national, regional, and mutual insurance companies offering auto, home, renters, life, farm, business, and other insurance products.

Related corporate-office resources include:

• State Farm Corporate Office
• Allstate Corporate Office
• Progressive Corporate Office
• Liberty Mutual Corporate Office
• Farmers Insurance Corporate Office

Looking for another insurer? Browse our Insurance Company Corporate Offices and Phone Numbers directory.

Official Alfa Insurance Resources

• Alfa Insurance Official Website
• Alfa Contact Us
• Alfa Corporate Information
• Find an Alfa Agent
• File an Alfa Claim
• Alfa Claims Process
• Alfa Severe Storm Center
• Alfa Roadside Assistance
• MyAlfa Account Support
• Alfa Payment Options
• Alfa2Go Mobile App
• Alfa Careers

Frequently Asked Questions About Alfa Insurance Corporate Office

Where is Alfa Insurance headquarters?

Alfa Insurance currently lists its corporate headquarters at 2108 East South Blvd., Montgomery, AL 36116.

What is the Alfa Insurance corporate phone number?

The Alfa Insurance home-office phone number is 1-334-288-3900.

What is Alfa Insurance customer service?

Alfa’s Customer Resource Center can be reached at 1-800-964-2532.

What are Alfa customer-service hours?

Alfa currently publishes hours of Monday through Friday from 6:00 a.m. to 10:00 p.m. Central Time and Saturday from 7:00 a.m. to 9:00 p.m. Central Time. The Customer Resource Center is closed Sunday.

What is the Alfa Insurance claims phone number?

Alfa claims assistance is available at 1-800-964-2532. Claims can also be reported through MyAlfa, Alfa2Go, or Alfa’s website.

How do I complain to Alfa Insurance?

Start with your Alfa agent, claims representative, or Customer Resource Center. Request supervisory review if needed and keep documentation. Eligible unresolved insurance complaints can also be submitted to the insurance department in the state where the policy was issued.

What is Alfa Roadside Assistance’s phone number?

Call 1-800-964-2532 and select the Claims/Roadside Assistance options. Roadside benefits require applicable coverage.

How do I pay my Alfa Insurance bill?

Alfa offers online payments through MyAlfa, the Alfa2Go app, automatic payments, electronic transfers, telephone payments, and other methods.

What is Alfa’s mailing address?

Alfa publishes P.O. Box 11000, Montgomery, AL 36191-0001 as its corporate mailing address.

Is Alfa Insurance moving its headquarters?

Yes. Alfa Insurance and the Alabama Farmers Federation began renovating a new Montgomery home office at the former Capitol Commerce Center in 2025. Alfa indicated employees would begin moving during late 2026. As of this update, Alfa’s official corporate page still lists 2108 East South Boulevard as the current headquarters.

Is 334-288-0375 Alfa Human Resources?

Alfa’s current website associates 334-288-0375 with local Alfa agent offices at 2108 East South Boulevard rather than a general Human Resources department. Alfa’s public careers page does not list a general HR phone number.

How do I apply for an Alfa Insurance job?

Use Alfa’s official careers page for corporate positions, insurance-agent opportunities, sales positions, internships, and other openings.

What states does Alfa Insurance operate in?

Alfa says it and its affiliates provide insurance in 14 states. Its core operations are concentrated in Alabama, Georgia, and Mississippi, with additional products marketed in several other states.

Is Alfa Insurance affiliated with the Alabama Farmers Federation?

Yes. Alfa grew out of the Alabama Farm Bureau and remains closely affiliated with the Alabama Farmers Federation.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides independently researched headquarters addresses, corporate phone numbers, customer-service routes, claims information, complaint guidance, and reader reviews.

For Alfa Insurance, we distinguish the Montgomery corporate office from customer service, local agents, claims representatives, roadside assistance, billing, affiliated insurers, state insurance regulators, and career resources so readers can use the most appropriate contact.

Updated September 8, 2026.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Alfa Insurance, Alfa Corporation, Alfa Mutual Insurance companies, Alfa Life Insurance Corporation, the Alabama Farmers Federation, Trexis, or any Alfa agent or service center.

This page is provided for informational, complaint, feedback, and review purposes and is not insurance, legal, financial, or claims advice.

Corporate addresses, telephone numbers, office locations, claims procedures, coverage, deductibles, policy limits, premiums, billing methods, agent information, complaint processes, and regulatory requirements may change.

Alfa is currently preparing a new Montgomery corporate headquarters. Verify the current address directly with Alfa before sending time-sensitive correspondence or visiting the corporate office.

Alfa Insurance Reviews, Complaints, and Feedback

Have you contacted Alfa Insurance corporate headquarters, customer service, your Alfa agent, claims, billing, roadside assistance, or another Alfa department? Share your experience below.

Helpful reviews can include the type of insurance involved, general issue, whether an agent or corporate department was contacted, approximate response time, whether a claim or case number was assigned, and whether the issue was resolved.

Please do not post policy numbers, claim numbers, Social Security numbers, driver’s-license information, medical information, home addresses, telephone numbers, email addresses, payment-card information, banking details, or other private information in a public review.