Dillard’s corporate office headquarters is located at 1600 Cantrell Road, Little Rock, AR 72201. The verified Dillard’s corporate phone number is 1-501-376-5200. William Dillard II serves as Chairman and CEO, and Alex Dillard serves as President. Customers with store, online-order, return, delivery, gift-card, or merchandise complaints should normally contact the store involved or Dillard’s Customer Service before escalating an unresolved matter to the Little Rock corporate office.
Dillard’s Corporate Office and Headquarters Contact Information
- Company: Dillard’s, Inc.
- Stock Symbol: NYSE: DDS
- Chairman and Chief Executive Officer: William Dillard II
- President: Alex Dillard
- Corporate Office and Headquarters Address: 1600 Cantrell Road, Little Rock, AR 72201, USA
- Dillard’s Corporate Phone Number: 1-501-376-5200
- Current Website Customer Service: 1-817-831-5482
- Customer-Service Hours: Monday-Friday, 7 a.m.-9 p.m. Central; Saturday-Sunday, 9 a.m.-7 p.m. Central
- Toll-Free Order and Customer Call Center: 1-800-345-5273
- Customer Contact Form: Contact Dillard’s Online
- Customer Service Center: Dillard’s Customer Service
- Order Status: Check a Dillard’s Order
- Return Policy: Dillard’s Returns
- Store Locator: Find a Dillard’s Store
- Dillard’s Credit Card Support: 1-833-773-0029
- Dillard’s Mastercard Support: 1-833-773-0031
- Card Services: Dillard’s and Citi Card Contacts
- Careers: Dillard’s Careers
- Investor Relations: 1-501-376-5965
- Investor Relations Email: ju**********@******ds.com
- Investor Relations Website: Dillard’s Investor Relations
- Privacy Department: 1-855-774-3455
- Privacy Email: di**************@******ds.com
- Privacy Policy: Dillard’s Privacy Notice
- Website Accessibility: Dillard’s Accessibility Statement
- Official Website: Dillards.com
The number 1-501-376-5200 is Dillard’s verified corporate-office number. It should not be described as a dedicated online-order team, return department, credit-card department, Human Resources line, or store complaint number.
Dillard’s current website prominently publishes 1-817-831-5482 for Customer Service. The toll-free number 1-800-345-5273 continues to appear on certain Dillard’s ordering, registry, and return-related pages.
Dillard’s does not prominently publish one general customer-service email address. Customers should use the official online contact form and select the category matching the issue.
Where Is Dillard’s Headquarters?
Dillard’s headquarters and home office are located at:
Dillard’s, Inc.
1600 Cantrell Road
Little Rock, AR 72201
This is the address readers generally seek when searching for Dillard’s corporate office, Dillards corporate office, Dillard’s headquarters, Dillard’s HQ, home office, main office, corporate address, or Little Rock headquarters.
The Cantrell Road office is Dillard’s principal executive office. It is not a department store, return counter, online-order warehouse, card-service center, or public walk-in complaint department.
Customers should not visit the corporate office expecting an immediate return, refund, order replacement, credit-card adjustment, or meeting with an executive.
Dillard’s Ownership and Leadership
Dillard’s, Inc. is a publicly traded American department-store company listed on the New York Stock Exchange under the symbol DDS.
William Dillard II serves as Chairman and Chief Executive Officer. Alex Dillard serves as President.
The company remains closely associated with the Dillard family but is not a privately owned family company. Public investors own shares of Dillard’s Class A common stock.
Dillard’s operates department stores across multiple states, an online store at Dillards.com, and CDI Contractors, a separate construction segment that builds and remodels stores and other commercial properties.
Corporate Office vs. Stores and Customer Service
The Little Rock corporate office handles executive leadership, company strategy, finance, legal matters, merchandising, real estate, investor relations, privacy, corporate employment, and other company-wide functions.
Local Dillard’s stores normally handle:
- In-store purchases and receipts
- Store returns and exchanges
- Employee or manager conduct
- Merchandise availability
- Pricing displayed in the store
- Missing merchandise from a package
- Alterations and department-specific services
- Store pickup and local inventory
- Store credit and manager-approved adjustments
Dillard’s Customer Service handles online orders, delivery questions, return instructions, website problems, merchandise inquiries, gift registries, and general shopping assistance.
Citi handles the Dillard’s Credit Card and Dillard’s Mastercard accounts, including payments, statements, interest, credit limits, disputed card transactions, account access, and card fraud.
Choose the Correct Dillard’s Support Route
- Store purchase or return: Contact the store where the transaction occurred or another eligible Dillard’s store.
- Store employee or manager complaint: Ask for the store manager, then use the online contact form if the issue remains unresolved.
- Online order: Check Order Status and call Customer Service at 1-817-831-5482.
- Order cancellation: Contact Customer Service immediately, although cancellation may not be possible after processing begins.
- Delivery problem: Keep the tracking information, delivery photograph, and packaging before contacting Customer Service.
- Online return: Review the current return policy and keep the original proof-of-purchase information and merchandise tags.
- Final-sale dispute: Review the product listing, receipt, markdown level, and any final-sale notice displayed before purchase.
- Dillard’s Credit Card: Call Citi at 1-833-773-0029.
- Dillard’s Mastercard: Call Citi at 1-833-773-0031.
- Privacy request: Call 1-855-774-3455 or email di**************@******ds.com.
- Job application: Use the official Dillard’s Careers portal.
- Investor question: Contact Investor Relations rather than Customer Service.
- Unresolved corporate complaint: Document the store and Customer Service responses before writing to Little Rock headquarters.
What to Have Before Contacting Dillard’s Corporate
- The store name, number, city, and state
- The purchase or order date
- The receipt or online order number
- The item name, brand, size, color, and price
- The payment method
- The return or final-sale information shown at purchase
- Shipping and tracking details
- Photographs of the item, package, label, or damage
- The names or roles of store managers previously contacted
- Customer Service reference information
- A concise explanation of the requested resolution
Do not publish complete order numbers, card numbers, account passwords, gift-card numbers, home addresses, personal phone numbers, private email addresses, receipts containing payment details, or employee personal information in public reviews.
How to Escalate a Dillard’s Complaint
Begin with the store manager when the issue concerns an in-store purchase, return, pricing problem, employee interaction, or store service.
For an online transaction, contact Dillard’s Customer Service and select the appropriate category on the online form. Keep the confirmation showing that the complaint was submitted.
Explain what occurred, provide the relevant dates, and state the resolution being requested. Ask the representative to document the complaint and provide any available reference number.
For a substantial matter that remains unresolved, written correspondence may be sent to:
Dillard’s, Inc.
1600 Cantrell Road
Little Rock, AR 72201
Include the store or online order involved, previous support contacts, applicable policy, and requested resolution.
Send copies rather than original receipts, photographs, financial statements, identity documents, or legal records. Do not mail merchandise to corporate headquarters unless Dillard’s provides specific return instructions.
Dillard’s Return and Exchange Complaints
Dillard’s current policy generally allows eligible merchandise to be returned within 30 calendar days.
Store-purchased merchandise generally must remain in original, unused condition, include the original proof-of-purchase label, and retain the merchandise tags.
Some merchandise is not returnable, including certain clearance items marked down 65% or more, merchandise sold with an additional percentage discount, personalized products, and other items identified as final sale.
Before disputing a return decision, preserve:
- The original receipt
- The Dillard’s proof-of-purchase label
- All merchandise and manufacturer tags
- The original packaging
- The product listing or promotional language
- The date the item was purchased or delivered
A store manager may apply the written return policy even when the item was a gift or the deadline was missed by only a short period. A public comment does not extend the return period or create an approved exception.
Online Order, Cancellation, and Delivery Complaints
Online-order complaints may involve cancelled merchandise, unavailable inventory, delayed shipping, missing items, damaged products, duplicate shipments, or difficulty cancelling an order.
Dillard’s may source merchandise from different stores or facilities. An item can become unavailable after an order is submitted, particularly during holidays or promotional events.
Check Order Status and preserve emails showing:
- The original order
- The order acceptance or processing status
- Any cancellation notice
- The tracking number
- The amount charged or refunded
Contact Customer Service promptly when cancelling. Once merchandise enters processing or shipping, cancellation may no longer be possible.
When a package arrives empty, damaged, or missing an item, retain the box, shipping label, packing materials, and photographs until Dillard’s or the carrier provides instructions.
Dillard’s Credit Card and Rewards Complaints
Citibank issues and manages the Dillard’s Credit Card and Dillard’s Mastercard.
Dillard’s Credit Cardmembers can call 1-833-773-0029. Dillard’s Mastercard cardmembers can call 1-833-773-0031.
Contact Citi for:
- Card payments and statements
- Interest and late fees
- Credit limits and applications
- Lost or stolen cards
- Unauthorized card transactions
- Online card-account access
- Closing a credit-card account
Dillard’s may assist with merchandise returns and Rewards questions, but the Little Rock corporate switchboard cannot directly change a Citi credit decision, interest charge, payment posting, or account status.
Do not publish card numbers, security codes, account credentials, credit reports, or billing statements in the comments.
Dillard’s Employee, HR, and Applicant Questions
Dillard’s does not prominently publish one universal public Human Resources, payroll, benefits, or employee-relations telephone number.
The corporate number 1-501-376-5200 should not automatically be labeled as Dillard’s Human Resources.
Applicants should use the official careers portal and select store, merchandising, corporate, technology, supply-chain, customer-service, or engineering opportunities.
Current employees should use the authorized management, Human Resources, payroll, benefits, ethics, or employee-relations channels supplied by Dillard’s.
Do not post Social Security numbers, employee identification numbers, payroll records, schedules, medical information, disciplinary documents, or private workplace correspondence in a public review.
Dillard’s Reviews and Complaints
Five reviews are currently visible on this CorporateOfficeHeadquarters.com page.
Visible commenters discuss a Christmas gift exchange rejected shortly after the 30-day return period, a large online holiday order that was cancelled, a disputed boot return, an online final-sale dress that could not be exchanged, and a Friendswood, Texas pricing and empty-box dispute.
These are individual commenter accounts and do not establish what occurred in every store or transaction.
When leaving a Dillard’s corporate-office review below, include the store city and state or indicate that it was an online order, the approximate date, the general issue, the official support route used, and whether the matter was resolved.
Do not publish employee names unless necessary, or include order numbers, card details, private correspondence, or unredacted receipts.
Fake Dillard’s Support Warning
Use Dillards.com, the official store directory, or the verified Citi card portal before providing shopping, account, or payment information.
Be cautious with fake refund messages, gift-card offers, delivery notices, credit-card support numbers, employment offers, and social-media accounts claiming to represent Dillard’s.
Dillard’s or Citi support should not require gift-card payments, cryptocurrency, wire transfers, account passwords, one-time verification codes, or remote access to a computer or phone to investigate an ordinary complaint.
Dillard’s Competitors and Related Corporate Office Pages
Dillard’s competes with national and regional department stores, online fashion retailers, specialty stores, and luxury retailers.
Related corporate-office pages include Macy’s Corporate Office, Nordstrom Corporate Office, Belk Corporate Office, and JCPenney Corporate Office.
Related Resources
- Official Dillard’s Website
- Dillard’s Customer Service
- Dillard’s Online Contact Form
- Dillard’s Order Status
- Dillard’s Return Policy
- Dillard’s FAQs and Policies
- Dillard’s Credit Card Contacts
- Dillard’s Store Locator
- Dillard’s Careers
- Dillard’s Investor Relations
- Dillard’s Privacy Notice
- Dillard’s Accessibility Statement
Frequently Asked Questions About Dillard’s Corporate Office
Where is Dillard’s headquarters?
Dillard’s headquarters is located at 1600 Cantrell Road, Little Rock, AR 72201.
What is Dillard’s corporate phone number?
The verified Dillard’s corporate-office number is 1-501-376-5200.
What is Dillard’s current customer-service number?
Dillard’s current website Customer Service number is 1-817-831-5482. The toll-free number 1-800-345-5273 also appears on certain Dillard’s ordering and registry pages.
What is Dillard’s customer-service email address?
Dillard’s does not prominently publish one universal customer-service email address. Use the official online contact form and select the issue category.
Who owns Dillard’s?
Dillard’s, Inc. is a publicly traded company listed on the New York Stock Exchange under the DDS symbol.
Who is the CEO of Dillard’s?
William Dillard II is Chairman and Chief Executive Officer of Dillard’s.
How do I complain about a Dillard’s store?
Contact the store manager first. If the issue remains unresolved, submit the online contact form and include the store, purchase date, receipt information, and requested resolution.
How do I contact Dillard’s about an online order?
Check Order Status and call Customer Service at 1-817-831-5482.
How long do I have to return an item to Dillard’s?
Eligible purchases generally must be returned within 30 calendar days and meet the current condition, proof-of-purchase, and tag requirements. Some discounted or personalized merchandise is nonreturnable.
Who handles the Dillard’s Credit Card?
Citibank issues and manages the Dillard’s Credit Card and Dillard’s Mastercard.
What is Dillard’s Human Resources phone number?
Dillard’s does not prominently publish one universal public HR number. Applicants should use the careers portal, while current employees should use authorized internal resources.
Can I visit Dillard’s headquarters to make a return?
No public walk-in return or customer-service counter is advertised at the Little Rock corporate office.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate-office, headquarters, address, phone-number, ownership, leadership, complaint-route, and review information for retailers, department stores, financial institutions, airlines, hotels, restaurants, and other organizations.
This page is designed to help readers distinguish Dillard’s Little Rock headquarters from local stores, online Customer Service, returns, Citi credit-card support, Investor Relations, careers, and privacy contacts.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Dillard’s, Inc., Citibank, Mastercard, any Dillard’s store, employee, delivery carrier, card representative, or customer-service agent.
This page is provided for informational purposes only and is not legal, financial, credit, employment, privacy, or consumer-protection advice.
Addresses, telephone numbers, executives, store locations, return terms, credit-card providers, support hours, and complaint routes may change. Review current official Dillard’s and Citi information for guidance applying to a specific purchase, order, return, or card account.
Share Your Experience
Have you contacted Dillard’s corporate headquarters, a store manager, online Customer Service, the returns team, Citi card support, Human Resources, privacy support, or Investor Relations?
Share your experience with an in-store purchase, online order, cancellation, delivery, return, final-sale item, refund, employee interaction, credit-card account, job application, or corporate escalation below.
Helpful reviews include the store city and state or online order type, approximate date, general issue, official support route used, response time, and whether the matter was resolved. Please do not post complete order numbers, card information, account passwords, home addresses, private phone numbers, personal email addresses, employee personal details, or unredacted receipts.
