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Baskin Robbins Corporate Office Headquarters HQ

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  1. I went to a baskin Robbins/ Dunkin Donuts located at 508 Riverdale Ave 259 street. Bronx , New York I would advise nobody to go their, they are very rude, vulgar and not professional. I bought a Oreo cream cookie cake that cost me $ 43.99 plus tax, when I took it home it smell bad, it was out dated, I took it back with my receipt, they refuse to give me an even exchange, I call the corporate Office, they escalated to the owners, the manager or the owner refuse to call me and a I call back to the Baskin Robbins corporate office, and the person who answer told me the owner was not going to call me, and they couldn't do nothing about it. That the case was close. It's so horrible experience, And loosing your hard earn money. To be treated this way, not only by the owner, but the corporate Office. I was a very disappointment how they treat me and other person's, as if they want your money but no ethic's. I only got from Baskin Robbins Corpoarte was only I am so sorry about your bad experience in the store. Really turns myself off from going to any of their store's and I would advise anyone who reads this to boycott their store's. It will teach them to be more responsible and also the corporate oficce, so why do they have a corporate office for!!!!!!!! And the worse of it all the store's are own and run by people from India. And they are so vulgar, In the store to get my ever exchange of the cake the clerk told me you Americans want everything your way. And to top it off my 10 year old son was their me, and he told us to go F**k and F**k the United States, I was born here and was very disgusted, that this country of ours let's so many immigrant that doesn't care about our country. Just come here own a business and spend the money in their own country.

     
  2. I went to a Baskin Robbins to buy a oreo cookie tierred cake, because my family were coming to see me. The cake had a bad taste, it smell bad. I call the Corporate office they contacted the franchise owner, and this has been going on for over a month now. A manger call me, was very rude and I told him the cake cost me $ 65.00 with tax, I also took the cake back they never replace to another one. The manager send me a paper copy stating he was only offering me $25.00 and it had to be in his store only, after I had a very bad experience in that store with the clerk who also was very rude, nasty and vulgar with me. This place is located at 508 West 259 st. Bronx, NY. it's a donkin donut/baskin robbin location. I call the corporate office again get at least in coupons but I don't want to go back to this store again. The manager call me and was rude too, I serve two tours in Iraq I and came home. This manager told me on the phone to get out of this country. The manager is from India, how dare him tell me to leave out of this beautiful country. I ask him, have you ever serve in the military for this country, he stated NO WAY, F**k the United States. I told him I did, It's enough that our son's daughter's, person's father's and mother's are serving in the military died for the freedom of our beautiful country. To express himself this way. That's an outrage to me and my fellow soldiers who gave their lives, I can home without a leg, to be treated this way.I As I notice many of these Dunkin Donuts/Baskin robbins are own by person's from India. WE have to protect this country of ours, We should boycott as a expression of protest. for their objectionable behavior toward this country/ We should no buy their at all place a sanctions on them too.

     
  3. Please stay away from the Baskin Robbins at 100 1st avenue, NYC. The Manager repeatedly refused to come to the phone to help answer a question re: a cake order I was placing and yelled at her employee who was trying to help me. It was awful and so unnecessary.

     
  4. Hi I'm Jake I'm 13 years old and and have a YouTube channel called HOWLINGCHOW gamer, where I never use profanity or suggestive language in my reviews. Im frequently asked to do reviews on games but would like to transition to food etc. I have always loved Baskin-Robbins ice cream. I would like to review your ice cream would I need permission from this office? And would you consider sponsoring me? Thank you so much for your time and help in advance.

    Sincerely,

    Jake

     
  5. In reference to the Eustis FL store I'm pretty sure that no operational phone is a violation of the fire code. I'll check with the fire marshal for you

     
  6. Dear Baskin Corp,

    I have already filled out a survey and online email submission about this issue, but I needed to send a picture of what your Store number 360032, prepared for your advertised "Celebration Cake"

    The store is located at 29121 South Western Ave, Rancho Palos Verdes, CA 90275, I have been patronizing this store since the 1970's. Grew up in this town, and the service I received was awful, no apology !!!nothing,!!!! I barley got my refund. My birthday was June 3rd, my husband picked up the cake and when he brought it home, you will see by the picture why I returned it, needless to say at the last minute, I had to buy another cake somewhere else. On top of that, I had to go back on Monday June 6th, because the girl didn't know how to refund my card from an online order.

    When I asked her why the cake didn't look like advertisement, the lame excuse was they are out of stock on some colors, really??? food coloring???..that makes for horrible business and believe me I posted this picture on my Facebook. The people running it don't care!

    If this is how these franchises are ran, I will make sure NEVER to buy another scoop of ice cream again!!! Especially from that location. By the way, the staff that used to work there all quit, they were not happy working there. Their attitude sucks in that store.

    Dear Baskin Corp,

    I have already filled out a survey and online email submission about this issue, but I needed to send a picture of what your Store number 360032, prepared for your advertised "Celebration Cake"

    The store is located at 29121 South Western Ave, Rancho Palos Verdes, CA 90275, I have been patronizing this store since the 1970's. Grew up in this town, and the service I received was awful, no apology !!!nothing,!!!! I barley got my refund. My birthday was June 3rd, my husband picked up the cake and when he brought it home, you will see by the picture why I returned it, needless to say at the last minute, I had to buy another cake somewhere else. On top of that, I had to go back on Monday June 6th, because the girl didn't know how to refund my card from an online order.

    When I asked her why the cake didn't look like advertisement, the lame excuse was they are out of stock on some colors, really??? food coloring???..that makes for horrible business and believe me I posted this picture on my Facebook. The people running it don't care!

    If this is how these franchises are ran, I will make sure NEVER to buy another scoop of ice cream again!!! Especially from that location. By the way, the staff that used to work there all quit, they were not happy working there. This the USA not the Middle East.

    Download

     
  7. We live in Temple Terrace, Florida and went to the BR on Fowler Avenue. I have frequented it a few times and continue to hope the next experience will be what I know Baskin Robbins is. First – there is never fresh packed ice cream – on this visit May 9, 2016 I stopped with my husband to buy ice cream. We asked first for pralines and cream ( one of the best and signature flavored) and was told they did not have it. We said ok how about chocolate chip cookie dough – no; we said do you have Cookies and cream and they said yes. We then left and when we got home discovered we had mint chocolate chip – WHAT!!!!' I have gone to Baskin Robbins since we called it 31 flavors when I grew up in the early '70's. Baskin Robbins is without doubt the best ice cream, but the service and lack of quality have us not wanting to return. You could be the best, classic business – capturing nostalgia and bring in another generation of people who love you. I am not in market research, but people are enjoying going to ice cream parlors and/ or shops. Please come back to what we know you are. Respectfully – Cindy Boss

     
  8. We went to the baskin Robbins in ellenton FL on hwy 301 today and we were very disappointed. The place was an absolute mess. We stood in front of the counter( we we the only ones there at the time) for a good 5 min. While 3 employees talked to each other and ignored us. We were about leave when one girl came over laughing at something and then asked us what we wanted without ever making eye contact. We just turned to leave and she made a snide remark, like oh well whatever. My husband then asked for the manager who turned out to be some kid who made excuses for the mess and the employee, while she mouthed off about not having an attitude. She was very disrespectful and no one there cared, in fact they thought it was funny. I love your ice cream, but we will never set foot in that store again and I'm sure we're not the only ones. I'm all for hiring young people, but maybe the people in charge should be adults that care about what they're doing.

     
  9. I started working for a franchise owner in Colorado Springs, CO last month. When I was hired, they never had me fill out any paperwork and was like pulling teeth to get a w4 in which didn't happen. They would also make you come in for 1 or 2 hour shifts which in the state of Colorado, is illegal. I finally got fed up and quit after working there for a month without getting any pay. The employer doesnt show any signs of paying me for all the hours I put in for them.

     
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