Baskin-Robbins Corporate Office: Headquarters, Address & Phone 

People searching for the Baskin-Robbins corporate office commonly need the Baskin-Robbins headquarters address, corporate phone number, complaint department, executive information, or a way to escalate an unresolved restaurant concern. Baskin-Robbins maintains its brand and Consumer Care operations in Canton, Massachusetts, and is owned by Atlanta-based Inspire Brands.

Baskin-Robbins Corporate Office, Headquarters Address and Phone Number

Baskin-Robbins Parent Company Information

• Parent Company Name: Inspire Brands, Inc.
• Parent Company Address: Three Glenlake Parkway NE, Atlanta, GA 30328, USA
• Parent Company Phone Number: 1-678-514-4100
• Parent Company Website: InspireBrands.com
• Inspire Brands Chief Executive Officer: Paul Brown

Baskin-Robbins corporate office and headquarters information for the Canton, Massachusetts support center.

Where Is the Baskin-Robbins Headquarters?

The Baskin-Robbins headquarters address most frequently used for brand and Consumer Care correspondence is 130 Royall Street in Canton, Massachusetts. The Canton location operates as a Boston-area support center for Baskin-Robbins and related Inspire Brands operations.

Baskin-Robbins is not independently headquartered in Atlanta. Its parent company, Inspire Brands, maintains its global corporate headquarters at Three Glenlake Parkway NE in Atlanta, Georgia. Consumers with Baskin-Robbins restaurant, product, app, Rewards, or gift card concerns should generally use Baskin-Robbins support rather than the Inspire Brands corporate office.

The Canton location may also be described online as the Baskin-Robbins corporate office, Baskin-Robbins head office, Baskin-Robbins main office, Baskin-Robbins HQ, or the former Dunkin’ Brands headquarters.

Baskin-Robbins Corporate Number and Consumer Care Number

The Baskin-Robbins corporate number associated with the Canton office is 1-781-737-3000. This number is intended for main-office and corporate matters and should not be confused with the primary Baskin-Robbins Consumer Care number.

For complaints involving a restaurant visit, order, product, employee, store condition, or local service, contact Baskin-Robbins Consumer Care at 1-800-859-5339. Consumer Care representatives are available Monday through Friday from 7 a.m. to 7 p.m. Eastern Time.

Baskin-Robbins does not prominently publish one general customer-service email address. Customers can send an email-style message by choosing the appropriate issue on the official Baskin-Robbins contact page.

Choose the Correct Baskin-Robbins Contact Route

• Restaurant service complaint: Contact the restaurant manager, followed by Baskin-Robbins Consumer Care if necessary.
• Incorrect, missing, or poorly prepared order: Contact the restaurant that prepared the order and retain the receipt or digital confirmation.
• Product quality complaint: Call Consumer Care at 1-800-859-5339 or use the product-feedback form.
• Mobile app or Rewards problem: Call 1-800-447-0013 or select the app or Rewards option on the contact page.
• Gift card issue: Call 1-888-729-2489. Keep the card number and PIN private.
• Third-party delivery complaint: Contact the delivery platform when it controls the driver, delivery fee, cancellation, or refund.
• Corporate or business matter: Use the Canton corporate number or the appropriate Inspire Brands department.
• Local restaurant employment: Contact the franchise owner or restaurant that posted the position.
• Corporate employment: Visit the Inspire Brands careers website.
• Baskin-Robbins franchise inquiry: Use the official Baskin-Robbins franchising page.

What to Have Before Contacting Baskin-Robbins Corporate Office

Preparing specific information can make a Baskin-Robbins complaint easier to document and route. Have the following information available when relevant:

• Restaurant address, city, and state
• Date and approximate time of the visit
• Receipt, order number, or mobile-order confirmation
• Items purchased and a factual description of the problem
• Photographs of the product, packaging, receipt, or store condition
• Name or description of the support route already contacted
• Rewards or app account email when the issue involves an account
• The specific resolution being requested

How to File a Baskin-Robbins Complaint

1. Contact the local restaurant: Ask for the manager when the issue involves a particular order, employee, product, or store condition.
2. Save supporting information: Keep the receipt, order confirmation, restaurant location, photographs, and relevant correspondence.
3. Contact Baskin-Robbins Consumer Care: Call 1-800-859-5339 or submit the official contact form.
4. Explain the requested outcome: State whether you want a refund review, replacement, order correction, account adjustment, or management response.
5. Request escalation: Ask that an unresolved complaint be forwarded to the appropriate franchise operator, district contact, or corporate department.
6. Use written escalation when necessary: Send a factual letter to Baskin-Robbins Consumer Care, 130 Royall Street, Canton, MA 02021. Send copies rather than original records.

Common Baskin-Robbins Complaints and Corporate Office Issues

Customers may look for the Baskin-Robbins complaint department or corporate office regarding:

• Incorrect, incomplete, melted, delayed, or poorly prepared orders
• Ice cream, cake, beverage, or product-quality concerns
• Drive-thru delays or restaurant service complaints
• Store cleanliness or food-handling concerns
• Employee conduct or local-management complaints
• Refund delays, duplicate charges, or payment concerns
• Baskin-Robbins Rewards points or account problems
• Mobile app or online-ordering errors
• Gift card activation, balance, or redemption issues
• Delivery cancellations, missing orders, or delivery fees
• Franchise, employment, vendor, or corporate inquiries

Food Safety or Allergen Concerns

Contact the restaurant and Baskin-Robbins Consumer Care promptly if a concern involves food safety, an allergen, a foreign object, unsafe restaurant conditions, or possible illness. Preserve the receipt, packaging, photographs, and remaining product when it is safe to do so.

Serious sanitation concerns may also be reported to the local city, county, or state health department responsible for the restaurant’s location. Seek appropriate medical help when necessary; this website does not provide medical advice.

Refunds, Charges, and Payment Problems

For a restaurant purchase, begin with the location that processed the payment. For a mobile order, review the order history and contact the restaurant or app-support route. For third-party delivery orders, the delivery platform may control the payment, cancellation, fee, or refund.

If a charge is unfamiliar, compare the date and amount with receipts, app orders, family purchases, gift card activity, and nearby Baskin-Robbins or combination Dunkin’/Baskin-Robbins locations. Contact your card issuer promptly if the transaction remains unauthorized.

Baskin-Robbins Ownership and Executive Leadership

Baskin-Robbins is owned by Inspire Brands, a restaurant company whose portfolio also includes Dunkin’, Arby’s, Buffalo Wild Wings, Jimmy John’s, and Sonic Drive-In. Inspire Brands completed its acquisition of Dunkin’ Brands, the former parent company of Dunkin’ and Baskin-Robbins, in 2020.

Jerid Grandinetti serves as Brand President of Baskin-Robbins. His responsibilities include the brand’s strategic direction, marketing, franchise operations, and relationship with its U.S. franchise community. Paul Brown serves as co-founder and chief executive officer of Inspire Brands.

About Baskin-Robbins

Baskin-Robbins was founded in Glendale, California, in 1945 by Burton Baskin and Irvine Robbins. The company became known for its “31 flavors” concept, representing a different ice cream flavor for every day of the month.

The Baskin-Robbins menu includes ice cream, sundaes, frozen beverages, cakes, pies, Polar Pizza treats, take-home products, and seasonal offerings. Customers can also use online ordering, delivery, gift cards, the Baskin-Robbins mobile app, and Baskin-Robbins Rewards.

Baskin-Robbins Reviews and Complaints

No published Baskin-Robbins reviews were visible on this CorporateOfficeHeadquarters.com page when it was updated on August 6, 2026. New reviews, complaints, compliments, photographs, and corporate-office experiences can be submitted below.

A helpful Baskin-Robbins review should identify the restaurant city and state, approximate visit date, issue, support route used, requested resolution, and whether the restaurant, franchise owner, Consumer Care department, or Baskin-Robbins corporate office responded.

Baskin-Robbins Competitors and Related Corporate Offices

Baskin-Robbins competes with national and regional ice cream shops, frozen-dessert chains, coffee shops, quick-service restaurants, grocery-store ice cream brands, and locally owned dessert businesses. Related corporate office pages include:

• Dunkin’ Corporate Office
• Dairy Queen Corporate Office
• Ben & Jerry’s Corporate Office
• McDonald’s Corporate Office
• Wendy’s Corporate Office
• Starbucks Corporate Office

Related Baskin-Robbins Resources

• Official Baskin-Robbins Website
• Baskin-Robbins Contact Us
• Baskin-Robbins Consumer and Press Contacts
• Baskin-Robbins Gift Cards
• Baskin-Robbins FAQs
• Baskin-Robbins Customer Service Reviews

Frequently Asked Questions About Baskin-Robbins Corporate Office

Where is the Baskin-Robbins corporate office?

The Baskin-Robbins corporate office and Consumer Care mailing address is 130 Royall Street, Canton, MA 02021.

Where is Baskin-Robbins headquartered?

Baskin-Robbins maintains its brand and Boston-area support operations in Canton, Massachusetts. Parent company Inspire Brands maintains its global corporate headquarters in Atlanta, Georgia.

What is the Baskin-Robbins corporate phone number?

The long-published Baskin-Robbins corporate number for the Canton office is 1-781-737-3000. Consumer complaints should generally be directed to 1-800-859-5339.

How do I contact the Baskin-Robbins complaint department?

Start with the restaurant manager when the complaint involves a specific location. If the issue remains unresolved, call Baskin-Robbins Consumer Care at 1-800-859-5339 or submit the official contact form.

Does Baskin-Robbins have a customer-service email address?

Baskin-Robbins does not prominently publish one universal customer-service email address. Use the official contact form and select the category that matches the problem.

Who is the president of Baskin-Robbins?

Jerid Grandinetti serves as Brand President of Baskin-Robbins.

Who owns Baskin-Robbins?

Baskin-Robbins is owned by Inspire Brands, which also owns Dunkin’, Arby’s, Buffalo Wild Wings, Jimmy John’s, and Sonic Drive-In.

Are Baskin-Robbins restaurants independently owned?

Many Baskin-Robbins restaurants are locally owned and operated by franchisees. The local franchise owner may control hiring, employees, pricing, store hours, inventory, refunds, and restaurant-level service decisions.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office, headquarters, corporate address, corporate phone number, complaint, review, ownership, executive, and escalation information for major companies and brands. We review official company pages, parent-company resources, support pages, corporate materials, leadership information, public records, and reader-submitted experiences.

Page Update Note

This Baskin-Robbins corporate office page was updated on August 6, 2026 to strengthen Baskin-Robbins headquarters and corporate-number information, distinguish the Canton brand office from the Inspire Brands headquarters, verify Consumer Care hours, add current app and gift card contacts, identify current leadership, improve complaint escalation guidance, add colored information and privacy boxes, preserve the existing image, and add verified related links.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Baskin-Robbins, Inspire Brands, Dunkin’ Brands, any Baskin-Robbins restaurant, franchisee, owner, operator, employee, delivery provider, gift card provider, Rewards provider, or payment processor. This independent page provides corporate office information, headquarters details, complaint routes, support resources, and a forum for customer reviews.

Corporate addresses, phone numbers, executives, support hours, franchise ownership, contact forms, gift card procedures, Rewards terms, and complaint processes can change. Verify important information with Baskin-Robbins, Inspire Brands, the local restaurant, the official app, your receipt, or the appropriate service provider.

Share Your Baskin-Robbins Corporate Office Experience

Have you contacted the Baskin-Robbins corporate office, Consumer Care, a restaurant manager, franchise owner, Rewards support, app support, or gift card support? Share your Baskin-Robbins review below. Helpful reviews explain the restaurant location, approximate date, issue, contact route used, requested resolution, and whether Baskin-Robbins responded.

Please do not include payment card numbers, gift card numbers or PINs, passwords, verification codes, account credentials, home addresses, private phone numbers, medical details, or employee personal information.