Ben & Jerry’s corporate office headquarters is located at 35 Thompson Street, South Burlington, VT 05403. The company currently lists 1-802-992-2600 for Corporate Office and Human Resources matters and 1-800-625-9932 for Consumer Affairs. Ben & Jerry’s Homemade, Inc. is a wholly owned subsidiary of The Magnum Ice Cream Company, with Jochanan Senf serving as chief executive officer. Consumers with questions about a pint, packaged product, ingredient, allergy, Scoop Shop purchase, Gift Card, catering order, or factory visit should use the support route responsible for that issue before escalating an unresolved concern to the South Burlington corporate office.
Ben & Jerry’s Corporate Office Contact Information
- Company: Ben & Jerry’s Homemade, Inc.
- Corporate Office Address: 35 Thompson Street, South Burlington, VT 05403, USA
- Corporate Office and Human Resources: 1-802-992-2600
- Consumer Affairs: 1-800-625-9932
- Published Telephone Hours: Ben & Jerry’s does not list general hours for these numbers on its current contact page
- Consumer Contact Form: Contact Ben & Jerry’s
- General Customer Service Email: Ben & Jerry’s does not prominently publish one universal consumer email address
- Current Parent Company: The Magnum Ice Cream Company
- Chief Executive Officer: Jochanan Senf
- Official Website: BenJerry.com
- Corporate Structure: How Ben & Jerry’s Is Structured
- Careers: Ben & Jerry’s Jobs
- Press and Media: Ben & Jerry’s Media Center
The telephone number 1-802-992-2600 is officially labeled for Corporate Office and Human Resources. It should not be confused with Consumer Affairs, an independently owned Scoop Shop, a Gift Card administrator, factory-tour staff, a retailer, or a delivery platform.
Ben & Jerry’s current main contact page lists 35 Thompson Street as its public mailing and corporate-office address. Some other official pages may continue to display Community Drive addresses for Consumer Services or older company purposes. Verify the correct destination before mailing legal notices, product samples, employment records, or time-sensitive correspondence.
Where Is Ben & Jerry’s Headquarters?
Ben & Jerry’s corporate office and headquarters is located at 35 Thompson Street in South Burlington, Vermont. Current company job listings also identify this location as the South Burlington headquarters office.
This is the address readers generally need when searching for Ben & Jerry’s corporate office, Ben & Jerry’s headquarters, corporate address, head office, home office, main office, or corporate phone number.
The South Burlington corporate office is not a retail Scoop Shop, grocery-product return center, factory-tour entrance, catering pickup location, or destination for melted, damaged, opened, or allegedly unsafe food products.
Ben & Jerry’s Ownership and Corporate Structure
Ben & Jerry’s Homemade, Inc. is a wholly owned subsidiary of The Magnum Ice Cream Company. Unilever should no longer be presented as the brand’s current direct parent company.
Jochanan Senf became chief executive officer of Ben & Jerry’s in 2025. The company also maintains a distinct independent brand Board of Directors intended to help protect the brand’s equity, integrity, and social mission.
The independent board is not described as a conventional corporate governing board. Ownership, executive leadership, and board membership can change, so readers seeking current corporate information should review the official company structure page.
Corporate Office vs. Consumer Affairs and Scoop Shops
Ben & Jerry’s corporate office handles company-level business, Human Resources, brand operations, governance, partnerships, legal matters, corporate careers, media, and higher-level unresolved concerns.
Consumer Affairs handles packaged-product questions, product quality, ingredients, labels, product codes, grocery-store products, and consumer complaints involving pints or other packaged items.
Ben & Jerry’s states that its Scoop Shops are independently owned franchise businesses. A local shop generally controls its employees, daily inventory, local pricing, store hours, onsite orders, catering, cakes, cleanliness, and local service decisions.
Choose the Correct Ben & Jerry’s Support Route
- Problem with a pint or packaged product: Use the Consumer Support form and select the product-concern option.
- General product question: Call Consumer Affairs at 1-800-625-9932.
- Corporate or Human Resources matter: Call 1-802-992-2600.
- Scoop Shop complaint: Contact the independently owned shop and ask for its manager.
- Catering or ice-cream cake order: Contact the Scoop Shop that accepted the order.
- Grocery-store purchase: Contact Consumer Affairs about the product and the retailer about the transaction or return.
- Third-party delivery problem: Contact the delivery platform when it controls the driver, cancellation, fee, or refund.
- Food allergy or ingredient question: Read the current package label and review the official allergen information.
- Gift Card problem: Review the Gift Card terms and contact the participating Scoop Shop when appropriate.
- Factory tour: Use the official Waterbury Factory Tour page.
- Franchise interest: Use the official franchise application process.
- Employment: Use the official careers page or contact the independently owned Scoop Shop offering the job.
- Press or media inquiry: Use the Media Center rather than Consumer Affairs.
What to Have Before Contacting Ben & Jerry’s
- The product name and flavor
- The package size
- The UPC or barcode information
- The best-by date
- The production or lot code
- The retailer or Scoop Shop location
- The purchase date and approximate time
- The receipt or transaction record
- Photographs of the product and packaging
- The Gift Card, catering, cake, or tour issue involved
- The name or role of the manager previously contacted
- An existing case or reference number
- A concise description of the requested resolution
Provide account, receipt, Gift Card, payment, and contact information only through an official private support process. Do not publish private information in a public review.
How to Escalate an Unresolved Complaint
Begin with the support route responsible for the product or service. Packaged-product complaints should go to Consumer Affairs, while a local Scoop Shop complaint should generally begin with the shop manager or franchise owner.
Keep the receipt, product container, package code, photographs, order information, and previous correspondence. Ask for a case or reference number when one is available.
When the initial support process does not address a substantial concern, follow up using the same case reference and clearly state the requested resolution.
A written company-level escalation may be sent to:
Ben & Jerry’s Homemade, Inc.
35 Thompson Street
South Burlington, VT 05403
Send copies rather than original receipts, Gift Cards, medical records, or irreplaceable documents. Do not mail ice cream, dry ice, opened food, or allegedly contaminated material unless Ben & Jerry’s provides specific written shipping instructions.
Packaged-Product and Food-Safety Complaints
Ben & Jerry’s asks consumers with a pint or packaged-product concern to use the Consumer Support form and select “I have a concern” followed by the product option.
Stop consuming a product that appears contaminated, spoiled, incorrectly sealed, unusually discolored, or otherwise unsafe. Keep the container, lid, packaging, remaining product, receipt, product code, and best-by information when it is safe to do so.
Take clear photographs before disposing of the product. Store it separately from other food and follow any instructions provided by Consumer Affairs concerning refrigeration, preservation, return, or disposal.
Submitting a complaint does not guarantee a refund, coupon, replacement, reimbursement, or another particular outcome. The company may need to review the product details and circumstances before responding.
- Consumer Support Form: Report a Ben & Jerry’s product concern
- Consumer Affairs Telephone: 1-800-625-9932
Allergens and Medical Concerns
Ben & Jerry’s advises consumers to read the package label every time before eating a product. Recipes, ingredients, and manufacturing locations can change, which may result in different allergen information for products purchased at different times.
U.S. labels identify the nine major allergens:
- Egg
- Fish
- Milk
- Peanuts
- Shellfish
- Soybeans
- Tree nuts
- Wheat
- Sesame
A product described as Non-Dairy, vegan, or gluten-free should not automatically be assumed to meet every person’s allergy requirements. Read the complete label and seek advice from an appropriate medical professional when necessary.
Call 911 or seek emergency medical care for breathing difficulty, loss of consciousness, a severe allergic reaction, or another potentially life-threatening condition. Consumer Affairs cannot diagnose an illness or establish whether a symptom was caused by a particular product.
- Official Allergen Information: Review Ben & Jerry’s allergen guidance
- Certified Gluten-Free Flavors: View gluten-free products
Grocery Purchases, Delivery, and Scoop Shop Complaints
Packaged Ben & Jerry’s products purchased from supermarkets, convenience stores, delivery services, and other retailers may involve more than one company.
- Ben & Jerry’s Consumer Affairs: Product quality, ingredients, packaging, manufacturing, and labeling concerns
- Retailer: Price, receipt, store inventory, transaction, and retailer return policy
- Delivery platform: Missing delivery, driver conduct, delivery fee, cancellation, or platform refund
- Local Scoop Shop: Employee service, onsite orders, cleanliness, cakes, catering, and local pricing
The Ben & Jerry’s product locator shows shops and retailers that may carry products, but it does not guarantee that a particular flavor is currently in stock. Contact the retailer or shop before making a special trip.
- Find Products and Scoop Shops: Locate Ben & Jerry’s near you
Catering, Cakes, Gift Cards, and Factory Tours
Catering and ice-cream cake orders are generally handled by the participating Scoop Shop that accepted the reservation. Keep the confirmation, event or pickup date, payment receipt, selected products, allergy requests, and delivery instructions.
Ben & Jerry’s Gift Cards are valid only at participating U.S. Scoop Shops. They cannot be used at grocery stores, other retailers, or for online ordering. The company states that the cards do not expire or carry fees. They are generally not redeemable for cash or credit, and lost or stolen cards ordinarily are not replaced except where required by law.
- Gift Cards: Purchase or check a Ben & Jerry’s Gift Card
The public Ben & Jerry’s factory-tour experience is located in Waterbury, Vermont. Visitors should verify current hours, ticket availability, accessibility information, group requirements, and seasonal changes before traveling. Production activity may not be scheduled during every visit.
- Factory Tour Information: Plan a Waterbury factory visit
Franchise, Careers, and Media Inquiries
Prospective franchisees should use the official franchise process rather than contacting an individual Scoop Shop about corporate franchise approval. Opening a location may involve financial qualifications, territory review, training, leases, operating standards, and formal disclosure documents.
Corporate and manufacturing job applicants should use the official careers page. Independently owned Scoop Shops may recruit and employ local workers separately from Ben & Jerry’s corporate operations.
Journalists and media organizations should use the company’s Media Center and PR route. Consumer product complaints should not be sent as press inquiries.
- Franchise Information: Explore a Ben & Jerry’s franchise
- Corporate and Manufacturing Careers: Ben & Jerry’s job opportunities
- Press and Media: Ben & Jerry’s Media Center
Ben & Jerry’s Scam and Impersonation Warning
Use BenJerry.com and telephone numbers displayed on the official contact page before providing product, account, employment, franchise, or payment information.
Be cautious with unexpected prize notices, fake refunds, franchise offers, recruitment messages, product surveys, sponsored customer-support numbers, and websites that imitate Ben & Jerry’s branding.
Do not pay a refund fee, job fee, franchise fee, or prize fee using Gift Cards, cryptocurrency, wire transfer, or a payment application. Do not provide passwords, verification codes, banking credentials, or remote access to a device.
Ben & Jerry’s Reviews and Complaints
CorporateOfficeHeadquarters.com currently displays no published customer reviews for Ben & Jerry’s. There are therefore no visible review dates, complaint themes, company replies, customer photographs, or COH responses to summarize at this time.
Future summaries should be based only on reviews visibly published on this page. A small number of individual comments should not be described as proof of companywide customer sentiment.
Ben & Jerry’s Competitors and Related Corporate Office Pages
Ben & Jerry’s competes with packaged ice-cream brands, franchised dessert shops, doughnut and bakery chains, coffee shops, and other businesses selling frozen treats through grocery and retail locations.
Readers comparing corporate offices, franchise complaint routes, Gift Cards, product support, and retail experiences may also visit the Baskin-Robbins Corporate Office, Dunkin Corporate Office, and Krispy Kreme Corporate Office pages.
Related Resources
- Official Ben & Jerry’s Website
- Ben & Jerry’s Contact and Consumer Support
- Ben & Jerry’s Allergen Information
- Certified Gluten-Free Flavors
- Find Products and Scoop Shops
- Ben & Jerry’s Gift Cards
- Waterbury Factory Tour
- Ben & Jerry’s Franchise Information
- Ben & Jerry’s Careers
- Ben & Jerry’s Media Center
- Ben & Jerry’s Corporate Structure
- Ben & Jerry’s Privacy Notice
Frequently Asked Questions About Ben & Jerry’s Corporate Office
Where is Ben & Jerry’s corporate office?
Ben & Jerry’s corporate office is located at 35 Thompson Street, South Burlington, VT 05403.
What is the Ben & Jerry’s corporate phone number?
Ben & Jerry’s currently lists 1-802-992-2600 for Corporate Office and Human Resources matters.
What is the Ben & Jerry’s Consumer Affairs number?
Consumer Affairs can be reached at 1-800-625-9932. Packaged-product concerns may also be submitted through the official Consumer Support form.
Is 35 Thompson Street the current Ben & Jerry’s address?
Yes. The company’s current main contact page lists 35 Thompson Street in South Burlington. Some older or department-specific official pages may still display Community Drive addresses, so verify the destination before mailing time-sensitive materials.
Who owns Ben & Jerry’s?
Ben & Jerry’s is a wholly owned subsidiary of The Magnum Ice Cream Company.
Who is the CEO of Ben & Jerry’s?
Jochanan Senf is the chief executive officer of Ben & Jerry’s.
How do I complain about a Ben & Jerry’s product?
Use the official Consumer Support form, select the product-concern option, and retain the container, lid, product code, best-by date, receipt, and photographs when it is safe to do so.
How do I complain about a Scoop Shop?
Contact the manager of the Scoop Shop involved first. Ben & Jerry’s states that its Scoop Shops are independently owned franchise businesses, so local management or the franchise owner may need to resolve the complaint.
Can Ben & Jerry’s Gift Cards be used at grocery stores?
No. Ben & Jerry’s Gift Cards are valid only at participating U.S. Scoop Shops and cannot be used at grocery stores, other retailers, or for online ordering.
Where is the Ben & Jerry’s factory tour?
The Ben & Jerry’s factory-tour experience is located in Waterbury, Vermont. Check the official tour page for current tickets, hours, accessibility information, and visitor policies.
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CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, ownership, complaint-route, and review information for restaurants, food manufacturers, retailers, franchise brands, financial institutions, hotels, airlines, automotive companies, and other major organizations.
This page is designed to help readers distinguish Ben & Jerry’s corporate office from Consumer Affairs, independently owned Scoop Shops, grocery retailers, delivery platforms, Gift Card support, factory tours, careers, franchising, and media contacts.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Ben & Jerry’s Homemade, Inc., The Magnum Ice Cream Company, any franchised Scoop Shop, grocery retailer, delivery platform, tour operator, distributor, employee, or government agency. This page is provided for informational purposes only and is not legal, medical, nutrition, allergy, food-safety, employment, or franchise advice.
Corporate contacts, mailing addresses, support channels, ownership, leadership, product formulations, allergen labels, Gift Card terms, franchise information, and factory-tour schedules may change. Verify current information through Ben & Jerry’s official website and the company responsible for the purchase or service.
CorporateOfficeHeadquarters.com cannot issue a refund, replace a product, diagnose a reaction, investigate a Scoop Shop, check a Gift Card, book a tour, process a franchise application, or submit a complaint to Ben & Jerry’s.
Share Your Ben & Jerry’s Experience
Have you contacted Ben & Jerry’s Consumer Affairs, corporate office, a franchised Scoop Shop, the Waterbury Factory Tour, Gift Card support, catering, careers, or another official channel? Leave a factual review below describing the general issue, support route used, approximate response time, and whether the matter was resolved.
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Last Updated: July 15, 2026