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  • Mattress Firm Corporate Office Headquarters

Mattress Firm Corporate Office Headquarters

How To Contact Mattress Firm Corporate Office Headquarters

Mattress Firm Holding Corp.
5815 Gulf Freeway
Houston, TX 77023 USA
Corporate Phone Number: 1-713-923-1090
MattressFirm.com by Phone: 1-877-384-2903
Fax Number: n/a
Email: customerservice@mattressfirm.com
Customer Service Number: 1-866-942-3551

 
  • I purchased at King mattress and box spring in 2015. The mattress is now sagging. Per Mattress Firm instructions, I paid $79.99 to have a 3rd party inspect it. Thue recommended replacing it under the warranty. Mattress Firm has rejected the claim due to an improper frame. Sealy Corp (manufacturer) has informed me that the frame is adequate. Where do I go from here?

     
  • I purchased a twin and full size beautyrest mattress for a full/twin trundle bed. There was no size noted in the description for the thickness of the mattress. I received them today to find out that the twin will not fit the trundle portion. I chatted with a representative who is telling me that I have to pay $99.99 for it to be picked up plus a 10% restocking fee. This is a joke. Their policy states that a $99.99 fee will be put in place if you sleep on the mattress and say it is not comfortable for you in 120 days. It says nothing about a wrong size. Why was the size not placed on their site. All I wanted was an exchange. There should not be any fee at all. We just received the mattress, not even slept on. This is not good customer service. I had a bad expierence a couple years ago but thought I would give them a try again. Wrong mistake, wont happen again.

     
  • I purchased a Rockwell Luxury Firm Queen size mattress and adjustable base in 7/2020 and after 4-5 months the mattress started sagging in the middle. I have never purchased a mattress from mattress firm and should have read comments from the site as well as BBB. They don't have anyone answering phones from customer service. You are told to use chat. Submit warranty to have mattress replace but having loading up 4 pictures of the mattress. This company does not provide the best customer service but I will continue until I get this resolved.

     
  • Customer service is the worst. My husband and I purchased a mattress back in December. The sales associate told us that if we were not happy we had up to 160 days (not 120 days) to exchange it, also the monthly payment we were quoted was nowhere close to the actual payment, it was more than doubled the quote. I have been trying for the last 3 weeks to get in touch with the sales associate without any success. Either they do not answer the phone and the voicemail is full and you cannot leave a message or you speak with someone who is not willing to help you, but will leave a message for the associate, who never returns your call. I wish I had read the reviews prior to purchasing the mattress, as I would not have taken my business to them. This will be the last time I purchase anything from this company.

     
  • Wondering if this office is closed.I have called 4 numbers trying to speak with anyone.The same message plays from all numbers eventually.Is there anyway to speak to a customer service person w/o having to chat online?

     
  • To my chagrin, Mattress Firm currently have a TV commercial that has a snake in it.
    Who is the inconsiderate person or group that would recommend an advertisement with a snake in a bed. Disgusting!!

     
  • WE HAVE HAD PROBLEMS JUST LIKE MOST OF THE ABOVE BUT TODAY IT HIT A HIGH POINT WHEN THE BANK CALLED AND SAID THAT THE CHECK THEY ISSUED FOR A RETURN REFUND BOUNCED!!!!
    THE CHECK WAS ISSUED AT LEAST 2 WEEKS BEFORE THEIR BIG ANNOUNCEMENT SO THEY ISSUED THE CHECK KNOWING THEY WERE NOT GOING TO HONOR IT. VERY DIS-HONEST!!!!!!

     
  • I purchased a Serta iSeries 1000 on June 24, 2018 in Mayfield Heights, OH. The salesman Greg, seemed to know no the product well. I explained to the salesman how I have sciatica and sweat at night and that I needed a cool mattress. Well this mattress did not meet my needs. I am more hot on this mattress than I was on the mattress that I was replacing. During this purchase process I was never told the store's return policy other than I had up to 120 days to return it. The mattress and adjustable base was delivered on July 1, 2018. By the second week I contacted the store because I was not happy with the mattress. The mattress was very uncomfortable and I wanted to return it. I was told by all the staff in the store that I have to let the mattress break in and to give it up to 120 days. At this time I was not informed of the return policy. I called to speak with Greg and he was at another store so I was given the number to contact him. I spoke with him and he told me the same exact thing. At this time Greg had not explained the return policy. I stopped into the store on July 19, 2018 at 7:45pm. I spoke with yet another salesperson about my issue. I was told the same thing. Although, he did show me other mattresses. Still at this point no one has explained the store's return policy. Well as 2 more weeks have gone on I had surgery and it was the most uncomfortable recovery ever trying to lay on and sleep on this mattress. I contacted progressive leasing to find out if there was a particular return policy for them as I have never had to return anything in our 4 year relationship. I was told to contact the store to find what their return policy was. I contacted the store again as it has now been a month. I spoke with Jeff, I believe. I asked what is the return policy. He explained that it was a $79 fee if I wanted to exchange the mattress for another one. He then explained that it was 10% of the purchase price and $79 to return the products as opposed to exchange. Well my total product cost was $2,232.99 which would be $223.30 plus $79. So, to return this merchandise would be approximately $302.30 that needs to be paid upfront to schedule a pickup. This does not include the $65 that I paid upfront before it was delivered. By Aug 3rd I would pay $356.34 in payments to Progressive Leasing that I more than likely will not be reimbursed. Had I been told the return policy upfront I would've rethought purchasing these products. This is an all loose for me as a consumer.

     
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