Reach Sleep Number Corporate Office 

First off if I could give a rating of 0 stars for this I would! Bought a king I8 mattress and FlexFit 2 Smart adjustable base from Metairie, La. store 10371 on 11/24/2023. Order # 95016920266. The delivery date was set up for Saturday 12/09/2023. On 12/04/23 received a text message stating delivery team would arrive on 12/09/23 between 1:30 and 4:30 pm CST. I replied to confirm this appointment as instructed. Got another text on 12/07/23 reminding me of the delivery on 12/09/23 between 1:30-4:30. On 12/09/23 at 1;50 pm got a call from Sleep Number customer service informing me that our scheduled delivery today was canceled because our merchandise was not received at I their dock. When I questioned the rep that they didn’t know this that morning and why they waited until my delivery window to call and notify me of this I was told they just found this out. They then told me that my rescheduled delivery date was now going to be on 12/20/23. At 1:54 pm while on the phone with a customer service rep, I got a text with the 12/20/23 delivery date. I asked to speak to a supervisor about all of this and finally, someone got on the phone with me and was able to reschedule the delivery date for 12/13/23. When I told the supervisor how unhappy I was with this and the explanation I was being given I was told the same thing that they were just made aware of this. Really? I told the supervisor that Sleep Number should compensate me for this. I then contacted my sales rep at the store and he said that I was the fourth customer today who called them for the same issue and that the 3 other customers canceled their orders. He told me that if I cancelled they would have lost over 35K in sales over this. He called me back and said that when he looked up my order he showed it was at their delivery dock on the morning it was supposed to be delivered. I told him that I wanted compensation back off of my purchase because of their incompetence and lies to me. He got with his District Manager who stated that they “would do a 5% reimbursement back to the original form of payment after my home delivery on 12/13/23. I never got the 5% reimbursement to the credit card I purchased this with. I made repeated phone calls to the store and went into the store once to find out why. The sales rep (different person) said the District Manager was out on vacation but that this should have been credited before DM went on vacation. Finally, today 12/20/23 I got a text message from our sales rep that the District Manager said that the 5% of our purchase would be $334.93 was being placed in a store credit, not a payment refund. So now the District Manager over store 10371 has lied to me. I don’t want a store credit, I want the 5% reimbursed to my credit card. Based on other reviews I’ve seen here from your customers, there seems to be a trend of being lied to by your employees. I will never recommend Sleep Number to anyone and if asked by anyone I will strongly discourage them from purchasing your products. This is the second AND LAST PURCHASE of anything I will ever make at Sleep Number.

I await a reply from someone at Sleep Number concerning this

Sleep Number, Second and final Sleep Number bed ever – not because of longevity. This is my second sleep number bed and I can guarantee my last. I bought my first one about 25 years ago and my niece has inherited it. It still functions flawlessly And still is as comfortable as ever. My current sleep number bed is around 6 years old and the air chamber is being replaced at a cost to me. I paid over $5,000 for this bed as it has the adjustable base and the foot warmer. Because of the issues I have with it constantly deflating, I have not been able to use the adjustable base and the Only thing that seems to really work is the foot warming. I have no clue what my real “sleep number” is because I have to have my bed pumped up in the 80 so that I don’t wake up on the adjustable platform. This bed has not helped with my back issues (not being able to get out of bed because you are stuck in a divot or even roll over easily is so much fun). It is unacceptable to me that a bed which costs so much is so horribly made. I used to be a walking advertisement for them, now I tell people to stay away, Apparently, this is a common issue, so why are your customers paying for it? You produced an inferior product, fix it. I am Very disappointed in this product. Also, train your CS agents to be consistent, some are pleasant to work with and some behave like they have had enough. That itself is telling.

Sleep Number, Customer No service. Waiting a total of half an hour at all numbers including corporate office. Same robot answers all numbers. Not one agent answers. After some loud pops, I need an answer Now! Is my 360 bed is safe to use tonight?

Sleep Number, Non existent product support. Spent $6k on a mattress with adjustable base. One month after delivery the mattress began sliding to the left. Sleep number website says mattress is supposed to be locked down so it doesn’t slide so clearly mine was not connected properly. Tried calling customer service for the next 7 months and could not get through the phone line (on hold for hours). Finally connected on month 8. By this time the mattress was about 3 inches off the base on the side I sleep on. Was told I had to pay $190 to make an appointment to have technicians come set up the mattress properly. They screwed up and I have to pay to fix it. And I have to pay in advance for a service call. Who does this?? I wish I had not purchased this bed and that I could sent it back and stuff it down their throats. Do Not Buy Anything From This Company! They do not stand by their product or provide any service. They so not deserve to be in business they way they treat their customers. Save your money and get a good traditional mattress.

Sleep Number, in store experience. I stopped at the Bridgewater store tonight to order a mattress. I’ve been a Sleep Number bed owner for over 20 years and wanted to purchase a new mattress. Two years ago I purchased an adjustable base and I wanted to buy the appropriate updated mattress. After waiting for over 45 minutes I left the store as no one was available to help me. Both sales people were checking out customers. I couldn’t understand why it took so long to make a purchase. Both sales people were on the phone and on their computers. So after 45 minutes I walked out. Why does it take so long to “check out?” I will not return to the store. I will call customer service at some time when I am not so annoyed and order the mattress I would like to purchase. Hopefully the info on your website has fully described the mattress I would like to purchase. Customer service in the store was nonexistent.