Where is H&R Block Corporate Office Headquarters HQ 

I been having the same issue with my taxes since the year of 2020 both customer service people hung up in my face twice and H&R Block was working with Lugg Inc the change my tax return year from 2019 to 2020 it shows that my w8 and w9 was updated and they put that I had my own business in the year of 2019 and it’s unconstitutional.

I have used the Home edition for years, without any hassle. Last year I purchased the Deluxe program for $30.00 though an email advertisement in November or December. I didn’t open the program until January 2023 when tax season opened. The program was flawed, to say the least. It opened on the error check portion of the program. There were no friendly prompts to guide me through the process. I needed to use my spouse’s information to file Jointly. The program did not ask for both of our information, so I had to back space to the information page, delete my information and enter my spouse’s. At one a “Good News” notification just popped up and said all my wife’s Social Security would not be taxed. When I FOUND the proper Social Security section and entered the Social Security income, almost all the Social Security was to be included as taxable.

So I called the Customer Service phone number, and I was told to delete the program and reinstall it. I asked about needing a new authorization number, and was told that I probably would not need one, but the assistant assured me she could give me a new one if necessary. I completed the taxes but was instructed to purchase the state portion of the program. When I entered my original access code, I was told that number was invalid because it had already been used. (It HAD been used my be to start my taxes) I called again I received a new access code two more times. Each time, I completed our taxes, then received the invalid message twice. Each time required me completing the taxes before I was told the form would not be filed and again asked for the money for the state portion. We were scheduled for vacation, so I called a Block office when we returned. I explained the difficulty I had with the original program and the access codes that were not accepted. I also told the tax professional that I had completed the taxes, but the tax form couldn’t be reopened. The Professional said I should come to the office for assistance. When we got to the office, I again told about the flawed program, and that the taxes had been completed. The Tax Professional redid the taxes on her computer (simple, straight forward) I was charged $320 for the service. That’s pretty expensive, and I was not even given credit for the $30 (My credit card was actually charged $34) I paid to order the program. No one likes doing their taxes, but your program and assistance staff have made the process frustrating and gave me a big headache. SHOULD I BUY TURBO-TAX NEXT SEASON?