Reach Out To H&R Block Corporate Office – Complaints – Reviews 

H&R Block, You all do not stand behind the peace of mind promise. I had my taxes done in February 2024. My records in did them wrong. I was not made aware of the problem until I received a letter from the IRS stating I owed them more money. I called the H&R Block office in Destin Florida and started talking with a lady in Fort Walton Beach, FL. She resubmitted my claim two times. I have spoke with five different people about this and no one will get my money back to me. I am ready to get an attorney involved with this and spoken to one. It will cost you more money if I use them since the error is one your company. I was told this would be resolved in 6 weeks and I am still fighting this 6 months into It with nothing being resolved. I will Never recommend you to anyone ever again!!! I have used your company for over 15 years and never had a problem. I suggest someone needs to get this resolved!!!

My only complaint re: One H&R Block CPA at a Victoria Texas office. We have moved A Lot, filed extensions and gotten behind in filings due to multiple moves. And we are Old. Until meeting Melanie in Victoria, Tx, we’ve been thrilled with all H& R Block agents, esp. those in Atlanta Ga. & Carson City Nv. However….We’ve had two very bad experiences with One CPA named Melanie in Victoria Texas: 1)She was very rude when she helping with our 2019 taxes. So we then hired a private CPA who charged less with 2021-2023 taxes than Melanie charged for 2019. We hadn’t yet completed 2018 taxes when we were in Nevada because they were Very complex, with Many deductions plus many needed documents were misplaced. A wonderful CPA in Carson City Nv. helped us file our 2020 taxes and was attempting to complete our complex 2018 taxes. We left him about 70% of what he requested, he charged us $403.00 and his office scanned what we left him. Unfortunately, we never found the needed extra docs & then moved to Texas. Three months ago, I found our bank’s copy of the canceled check I’d ordered to get a refund. Then The IRS said they wanted 2018 completed. 2).I returned to Melanie to see if they could complete 2018 with what they had, knowing there would be no refund, & asking what it would cost. I never asked her to complete it– I only asked if she could find what was scanned in Carson City & what the charge would be. She then quickly located the scanned files & she disappeared for 15 minutes. When she came back, she said “It’s Done.” and wanted us to pay her another $400! –For WHAT??? I said, “Can you get the $400.00 from the Carson City office?” She said “No, You must pay me and apply to them for a refund.” I then contacted the Carson City Office & spoke to

Athena who was very nice, saying they Would issue a refund.

We would still like to complete 2018–w/o all needed docs.

Melanie has a Terrible attitude and We will never return to that office! We would like to work with another H & R Block CPA to get 2018 taxes done. We no longer have the scanned document originals. Only H&R Block has them. Would you please tell me why it cost $400.00 for 15 minutes of work? We just completed 2024 taxes with a private CPA and it cost only $260.00. We look forward to a remedy to this problem Thank You!

H&R Block, Farm expert not. Went to H&R block tax preparation they insisted that they have a expert on farm tax return. She had no clue and kept dragging the process out until finally I gave her the previous year’s taxes which she came back with a basic return and charged $600 dollars.

H&R Block, one associate excellent, hung up on by three others. H&R Block form malfunctions. Was to e-file fed and state, h&r block form kept saying update, up date, update, I entered credit card information four times. It continued to indicate update.

Later, found four charges two at $29.90 *(ad the fed filing was to have been free. Had an activation code. Two for $19.95 which was to be the state filing fee. Ok , if they had filed it.

Elderly person, now have to scurry to the post office. Not good at all. As time is and was of the essence…Phone recorded information says 7 p..M deadline. Stayed on the phone several times before 7.Hung up on, then the last time: call back tomorrow recorded spiel

past years. Normally 5 stars, this time 3 and really should be less.

H&R Block, To Whom It May Concern, Please start your dive into this situation by reading the initial determination which I recently received from DWD. I filed this complaint, not for financial gain, but to save others from being treated as disrespectfully as I was by an employee of H&R Block. Luke 12:2 I am a 74 year old woman, have two awesome grown children, 4 beautiful grandchildren, 3 college degrees and a life time of wonderful work experiences including 27 years of employment . I am very observant due to being a student supervisor for many of those years,. I am sharing this with whomever might be interested. My statement includes the “defendant” in this situation so she will know exactly what I am sharing there because I’m not the one with anything to hide!

This message is my final emphatic attempt to expose her deceitful efforts to sabotage me from working for a second time as a seasonal receptionist at H&R Block. I have the utmost respect for H&R Block and my family, and I have used their tax preparation services for decades and just for the record I don’t care one bit who reads this message and I want them to know that from all of my observations. People trying to straighten out her mistakes. Then she blamed ME for the problem. Please read the attached documentation thoroughly for further details. HR Block has a stellar reputation, and this woman is tarnishing it. Now it is up to all of you to make your determination on this situation and God will make His as I follow my pastor’s wise counsel which I have included below. I will not be sending in a written statement because this situation is not worth wasting a stamp over plus the truth will surface in due time. P.S. H&R Block recipients, have no worries because I will continue to have my taxes prepared by your awesome tax pros. Each tax season I take several of your business cards and share them with others who may need your services. All of this is in God’s hands now~ Romans 12:19 New Living Translation”Dear friend, never take revenge. Leave that to the righteous anger of God. For the Scriptures say, “I will take revenge; I will pay them back,” says the LORD.”