TaxAct’s corporate office and headquarters contact address is 3200 Olympus Blvd, Suite 150, Dallas, TX 75019. TaxAct’s main corporate and consumer customer-service phone number is 1-319-373-3600.
TaxAct, LLC is a Taxwell company that provides online and downloadable tax-preparation software for individual filers, businesses, and tax professionals. Customers should use the support route that matches their product because consumer, professional, IRS Free File, account, billing, e-file, and tax-notice questions are handled differently.
Quick answer
- Company: TaxAct, LLC, a Taxwell company
- TaxAct headquarters address: 3200 Olympus Blvd, Suite 150, Dallas, TX 75019
- Corporate and consumer support phone: 1-319-373-3600
- Tax professional support: 1-319-731-2682, option 1
- IRS Free File support: 1-866-943-9413
- Online support: TaxAct Customer Support
- Official website: TaxAct.com
On this page
TaxAct Address, Headquarters and Corporate Phone Number
The current TaxAct address published in the company’s official press, privacy, and legal materials is:
TaxAct, LLC3200 Olympus Blvd, Suite 150
Dallas, TX 75019
United States
TaxAct corporate and main phone: 1-319-373-3600
The same telephone number is published for general consumer customer service. TaxAct does not prominently publish a separate corporate complaint line or general headquarters email address.
| Contact or address | Use it for | Important distinction |
|---|---|---|
| TaxAct headquarters 3200 Olympus Blvd, Suite 150 Dallas, TX 75019 1-319-373-3600 |
Corporate correspondence, general company inquiries, consumer support, and privacy correspondence | Not a walk-in tax-preparation office or a substitute for product-specific support |
| TaxAct Legal Department 3200 Olympus Blvd, Suite 150 Dallas, TX 75019 legalnotices@taxact.com |
Certain legal notices, disputes, and app-related claims described in TaxAct’s current Terms of Service | Not the normal starting point for login, software, billing, refund, or e-file support |
| Notice Review Service 3200 Olympus Blvd, Suite 110 Dallas, TX 75019 |
Copies of qualifying IRS or state correspondence submitted under TaxAct’s Notice Review instructions | Suite 110 is a specialized notice-review address; it is not the headquarters suite |
TaxAct Customer-Service Phone Numbers and Contact Information
| Department | Phone or contact | Best for |
|---|---|---|
| Consumer customer service | 1-319-373-3600 Online support page |
Online or download software, accounts, login, billing, orders, refunds, error messages, and general product support |
| Tax professional support | 1-319-731-2682, option 1 professional@taxactservice.com |
TaxAct Professional account, software, e-filing, and integrated-payment questions |
| Professional sales and bank products | 1-319-536-3571 prosales@taxact.com |
New professional customers, existing professional sales questions, and professional bank-product inquiries |
| IRS Free File support | 1-866-943-9413 | Returns started through TaxAct’s participating IRS Free File offer |
| Privacy requests | privacy@taxact.com | Privacy rights, personal-information questions, and privacy-notice inquiries |
| Public relations | 1-319-531-3626 pr@taxact.com |
Press, interview, and media requests—not individual tax-return support |
TaxAct’s live-agent hours change during the year. Its official support page currently lists weekday off-season hours and longer weekday and weekend schedules during the main filing season. Holiday closures and filing-deadline extensions may affect availability. Check the current TaxAct support hours before calling.
Choose the Correct TaxAct Support Route
TaxAct’s corporate telephone number is also used for general consumer support, but it is not a universal escalation line for every tax problem. Choose the route connected to the product or issue:
- Consumer Online or Download product: Call 1-319-373-3600 or use the official support page.
- IRS Free File return: Call the dedicated Free File number at 1-866-943-9413.
- TaxAct Professional software: Call 1-319-731-2682, option 1.
- Login, password, username, or verification problem: Use TaxAct’s account-recovery tools or consumer support.
- Rejected e-file: Review the rejection code and correct the return through TaxAct or obtain product support.
- Accepted return or delayed refund: Check the IRS or applicable state tax agency because TaxAct does not control government processing after acceptance.
- Individualized tax-law question: Use an eligible TaxAct Xpert service or consult a qualified tax professional.
- Software charge or refund request: Contact consumer support with the account, product, Order ID, and purchase details.
- Privacy request: Use privacy@taxact.com or the options in TaxAct’s Privacy Notice.
- IRS or state notice: Follow the notice instructions and review TaxAct’s specialized Notice Review service.
What to Have Before Contacting TaxAct
Prepare the following information privately:
- The email address and username associated with the TaxAct account
- The applicable tax year
- The product used, such as Online, Download, Business, Professional, Free File, Xpert Assist, or Xpert Full Service
- The Order ID and general purchase date
- The exact error, rejection, or diagnostic code
- The date the return was transmitted
- Whether the return is transmitted, accepted, rejected, or still being prepared
- The device, operating system, browser, or downloaded-software version
- Previous support case numbers and contact dates
- The specific correction, explanation, refund, or other resolution requested
Ask for a case number or reference number and retain copies of chats, emails, receipts, error messages, rejection codes, and promised resolutions.
TaxAct Customer Support Versus Tax Advice
Standard TaxAct customer support can generally help with:
- Account access and sign-in navigation
- Software installation and updates
- Product selection
- Billing and order questions
- Error messages and rejection codes
- Software navigation
- E-file transmission status
- Eligible product-refund requests
Standard customer care does not automatically include individualized tax advice. Questions about how tax law applies to a particular person, business, deduction, credit, investment, foreign account, estate, or filing position may require an eligible Xpert service, certified public accountant, enrolled agent, tax attorney, or another qualified tax professional.
TaxAct’s corporate office cannot overrule the IRS or a state tax agency, approve a refund, change a government processing time, remove a tax balance, or extend a response deadline.
TaxAct E-File Status and Tax Refund Tracking
An e-file status and a tax-refund status are not the same:
- Transmitted: TaxAct sent the return to the IRS or state agency.
- Accepted: The government agency accepted the return for processing.
- Rejected: The agency returned a code or explanation that normally requires correction.
- Refund status: The IRS or state agency is processing, approving, offsetting, mailing, or depositing the refund.
Use TaxAct’s E-File and Tax Refund Status page to review transmission information. For a federal refund after acceptance, use TaxAct’s IRS refund-tracking page, which directs filers to the appropriate IRS tool.
Once the IRS accepts a return, it does not give TaxAct continuing information about when the refund will be approved, mailed, offset, or deposited. State refund processing is controlled by the applicable state tax agency.
If the return was rejected, save the complete rejection code and explanation before contacting TaxAct. A rejected return may need to be corrected and retransmitted; it is not the same as an accepted return experiencing a refund delay.
TaxAct Billing, Charges, Upgrades and Refund Requests
TaxAct billing complaints may involve:
- An unexpected product upgrade
- A paid edition required for a particular tax form or situation
- A state-return or e-file charge
- An Xpert or other added service
- A Download product rather than an Online product
- A duplicate or unfamiliar charge
- A Free File eligibility or product-routing dispute
- A requested refund that was denied
Before contacting TaxAct, save screenshots of the product-selection page, advertised eligibility, checkout screen, final price, order confirmation, and card transaction. Identify the exact product and service connected to each amount.
TaxAct Online Satisfaction Guarantee
TaxAct’s current guarantee terms state that a registered Online customer who completed billing may request a product-fee refund when the return has not been printed or e-filed. A customer whose e-file was rejected and cannot be refiled may also qualify. The request must be made within the calendar year of purchase and remains subject to the current terms.
Call 1-319-373-3600 and be prepared to provide the account name, ZIP code, email address, username, Order ID, and product involved.
TaxAct Download Money-Back Guarantee
A qualifying TaxAct Download purchase may be refundable within 30 days of receipt. The guarantee does not apply after the software is used to print or e-file a return and that return is accepted by the IRS or state agency.
Online and Download products have different rules. Review the current TaxAct Guarantees before relying on a deadline or eligibility requirement.
Maximum Refund and Accuracy Claims
TaxAct publishes separate Maximum Refund, accuracy, Expert Accuracy, satisfaction, and money-back guarantees. Each has its own product limitations, documentation requirements, exclusions, and filing deadlines.
A disagreement about tax law, missing information, user-entered data, an IRS decision, or government processing is not automatically a qualifying software-error claim. Keep the filed return, comparison return, notices, receipts, correspondence, and supporting records.
How to Escalate a TaxAct Complaint
- Identify the product: Determine whether the issue involves Consumer Online, Download, Business, Professional, IRS Free File, Xpert Assist, Xpert Full Service, or another service.
- Identify the issue: State whether the problem concerns login, software, billing, an upgrade, refund eligibility, an error code, an e-file rejection, an accepted return, or a tax notice.
- Use the correct support route: Call the appropriate number or use TaxAct’s official support page.
- Explain the requested resolution: Ask for a refund, account correction, technical fix, rejection-code assistance, written explanation, or guarantee review.
- Request a case number: Record the representative’s name or department, date, time, and explanation.
- Ask for supervisor review: Explain what has already been attempted and what remains unresolved.
- Document any deadline: Record filing, guarantee, refund, IRS, state, or dispute deadlines separately.
- Send written correspondence when appropriate: Use the current headquarters address for suitable corporate correspondence, but do not mail original tax documents or identity records without verified instructions.
- Review the current Terms of Service: TaxAct’s Legal Department route is for applicable legal notices and disputes, not ordinary first-level support.
A concise complaint should include:
- The product and tax year
- A short timeline
- The amount charged or disputed
- The relevant error or rejection code
- Previous case numbers
- What TaxAct representatives said or promised
- The exact resolution being requested
TaxAct Help With IRS and State Tax Notices
TaxAct offers a Notice Review service that may help a customer understand an IRS or state notice and the steps described in it.
TaxAct’s instructions currently list:
- Notice Review email: noticeinquiry@taxact.com
- Suggested subject: Attention: Notice Review Service
- Notice Review mailing address: TaxAct, 3200 Olympus Blvd, Suite 110, Dallas, TX 75019
- Protection Plus or Audit Protection customers: 1-866-942-8348
TaxAct instructs customers to black out personally identifiable information other than their name before submitting notice-review documentation and to include the email address used for the return. Send copies rather than originals. TaxAct says submitted documents are shredded after review and cannot be returned.
TaxAct asks customers to allow approximately 30 business days for research and a response. Do not allow a government response, appeal, payment, or petition deadline to expire while waiting for TaxAct. Follow the instructions and deadline printed on the notice and obtain qualified professional assistance when needed.
TaxAct Login, Account and Security Complaints
TaxAct uses password requirements, multifactor authentication, and trusted-device verification to help protect customer accounts.
For login or account-recovery problems:
- Open TaxAct by entering TaxAct.com directly rather than following an unexpected email or text link.
- Use the official username or password recovery process.
- Confirm access to the email address and telephone number connected to the account.
- Review trusted devices and account-security settings when access is restored.
- Contact TaxAct consumer support if the recovery process does not resolve the problem.
- Save any suspicious email, alert, sign-in time, or account-change notification.
TaxAct states that its support team does not have access to a customer’s password and will not ask the customer to share it. Support also cannot simply reset a password for the customer.
Never provide a password, IRS Identity Protection PIN, authentication code, tax return, bank number, or complete Social Security number in a public review or to an unverified caller.
TaxAct Human Resources, Employment and Careers
TaxAct does not prominently publish a separate public Human Resources phone number. The main number should not be labeled as a dedicated HR line without confirmation from TaxAct.
Job applicants should use the official TaxAct Careers page to search for openings and follow the application instructions.
Current and former employees should use their manager, Human Resources representative, payroll or benefits administrator, separation documents, or established internal employee systems. Do not post employee identification numbers, tax forms, payroll records, benefit documents, medical information, or workplace-investigation details publicly.
About TaxAct, Taxwell and Company Ownership
TaxAct develops tax-preparation software for individuals, small businesses, tax-exempt organizations, estates, trusts, and professional tax preparers. Its services include browser-based filing, downloadable software, prior-year products, professional software, e-filing tools, and optional expert-assisted services.
TaxAct’s careers page says the business was founded in Cedar Rapids, Iowa and has helped file more than 90 million returns through its Consumer and Professional software since 2000.
- Current operating name: TaxAct, LLC
- Company group: Taxwell
- Current headquarters contact location: Dallas, Texas
- Industry: Tax-preparation and financial software
- Primary users: Individual filers, businesses, and tax professionals
DS Admiral Bidco, LLC may appear in ownership, acquisition, or legal materials, but TaxAct’s current consumer-facing pages identify the service operator as “TaxAct, LLC, a Taxwell company.” Taxwell is the clearer current parent or company-group name for readers seeking customer support.
TaxAct Competitors and Related Corporate Office Pages
TaxAct competes with online tax software, expert-assisted filing services, tax-preparation offices, and professional tax-software providers, including TurboTax, H&R Block, FreeTaxUSA, Jackson Hewitt, Liberty Tax, and other online and local tax-preparation services.
- H&R Block Corporate Office
- Liberty Tax Corporate Office
- Jackson Hewitt Corporate Office
- Credit Karma Corporate Office
Official and Related TaxAct Resources
- TaxAct Customer Service, Filing, Refund and Account Help on CSN
- Official TaxAct Website
- TaxAct Customer Support and Current Hours
- TaxAct Help Center
- Check TaxAct E-File Status
- Track an IRS Refund
- TaxAct Guarantees and Claim Requirements
- TaxAct Professional Support
- TaxAct IRS Free File Support
- TaxAct IRS and State Notice Review
- TaxAct Account Security Information
- TaxAct Privacy Notice
- TaxAct Careers
Frequently Asked Questions About TaxAct
What is the current TaxAct address?
The current TaxAct address is 3200 Olympus Blvd, Suite 150, Dallas, TX 75019.
Where is TaxAct headquarters?
TaxAct’s current published headquarters and corporate contact location is in Dallas, Texas.
Is TaxAct headquartered in Coppell or Dallas?
Older sources may describe the Olympus Boulevard location as Coppell or list Suite 100. TaxAct’s current official press, privacy, and legal materials use Suite 150 and identify the city as Dallas.
What is TaxAct’s corporate phone number?
TaxAct’s main corporate phone number is 1-319-373-3600.
What is the TaxAct customer-service number?
Consumer customer service can be reached at 1-319-373-3600.
Does TaxAct have a toll-free consumer number?
TaxAct’s current official general consumer-support page publishes 1-319-373-3600. Use caution with unofficial directories advertising other consumer-support numbers.
What is the TaxAct IRS Free File support number?
Call 1-866-943-9413 for the dedicated TaxAct Free File support route.
What is the TaxAct Professional support number?
Tax professionals can call 1-319-731-2682, option 1, for account and software questions.
Does TaxAct have a customer-service email address?
TaxAct does not prominently publish one general consumer-support email address. Use its official support page or call 1-319-373-3600.
How do I check my TaxAct e-file status?
Use TaxAct’s official E-File and Tax Refund Status page to determine whether the return was transmitted, accepted, or rejected.
Can TaxAct tell me when my refund will arrive?
After the IRS or state accepts the return, the government agency controls refund processing. Use the IRS or applicable state refund-status tool.
How do I request a TaxAct refund?
Call 1-319-373-3600 with the account name, ZIP code, email, username, Order ID, and product. Eligibility depends on the product and current guarantee terms.
How do I complain about an unexpected TaxAct upgrade or charge?
Save the offer, eligibility screen, checkout page, order confirmation, and card transaction. Contact consumer support, request a case number, explain the disputed amount, and state the requested resolution.
Can TaxAct customer service provide tax advice?
Standard customer service focuses on account, billing, technical, software, and filing-status issues. Individualized tax advice may require an eligible Xpert service or another qualified tax professional.
How do I contact TaxAct about an IRS or state notice?
Review TaxAct’s Notice Review instructions. The published email is noticeinquiry@taxact.com, and the specialized mailing address uses Suite 110. Follow the response deadline printed on the government notice.
Does TaxAct have a Human Resources phone number?
TaxAct does not prominently publish a dedicated public HR telephone number. Applicants should use the official Careers page, while current or former employees should use established internal contacts.
Who owns TaxAct?
TaxAct’s current official pages identify the company as TaxAct, LLC, a Taxwell company.
Is the TaxAct corporate office a walk-in tax office?
No. The Dallas corporate address should not be treated as a public tax-preparation office or a location for dropping off returns, computers, refund checks, or identity documents.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, complaint information, and public review pages since 2004.
Tax software, addresses, phone numbers, support hours, product prices, eligibility requirements, guarantees, legal terms, and government filing procedures can change. Confirm important information directly with TaxAct before mailing documents, sharing private information, purchasing a product, filing a return, or relying on a deadline.
Page Update Note
This page was updated on September 1, 2026, to replace the outdated Suite 100 Coppell address with TaxAct’s current Suite 150 Dallas address, clarify the TaxAct LLC and Taxwell relationship, remove the unsupported HR-number label, add consumer, professional and IRS Free File contacts, explain e-file and refund status, expand billing and complaint guidance, add tax-notice and security information, include the updated CSN resource, and improve navigation for customer reviews.
Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or operated by TaxAct, LLC, Taxwell, DS Admiral Bidco, LLC, Cinven, the Internal Revenue Service, any state tax agency, any TaxAct expert, or any third-party tax, banking, refund-transfer, audit, identity-protection, or financial-service provider.
CorporateOfficeHeadquarters.com cannot access TaxAct accounts, recover passwords, prepare or amend tax returns, provide tax or legal advice, correct e-file rejections, issue product refunds, approve tax refunds, change government processing times, review confidential tax documents, respond to tax notices, decide guarantee claims, or contact TaxAct on a visitor’s behalf.
TaxAct and related names and logos are trademarks of their respective owners. Reader reviews represent individual opinions and allegations that have not necessarily been independently verified.
TaxAct Customer Reviews and Complaints
At the time of this update, this CorporateOfficeHeadquarters.com page displays one visible TaxAct customer review, dated May 4, 2025, with a one-star rating.
The reviewer describes dissatisfaction involving IRS Free File eligibility, unexpected prompts to upgrade to a paid product, amendment filing, and the response received from customer service. This represents one customer’s account and does not establish the experience of every TaxAct user.
Future reviews may discuss:
- Online or Download software usability
- IRS Free File eligibility and paid upgrades
- Product prices and added services
- Login and account recovery
- E-file transmission and rejection codes
- Customer-service wait times and resolutions
- Refund requests and guarantee claims
- Professional software or bank-product support
- IRS or state notice assistance
No aggregate star rating is stated here. Reviews reflect individual experiences and should be evaluated alongside the product used, tax year, filing circumstances, and response received.
Share Your TaxAct Experience
Have you contacted TaxAct about its corporate office, Online or Download software, IRS Free File, an unexpected upgrade, billing, a product refund, login problems, an e-file rejection, a delayed government refund, TaxAct Professional, Xpert services, an IRS notice, or another customer-service issue? Share your experience in the review section below.
Consider mentioning the product and tax year, approximate date, support route used, whether a case number was provided, what resolution you requested, and whether TaxAct responded.
Privacy warning: Do not publish Social Security numbers, ITINs, employer identification numbers, tax returns, income, refund amounts, IRS or state notices, Identity Protection PINs, account usernames, passwords, authentication codes, payment-card numbers, bank information, home addresses, dependent information, employee records, email addresses, telephone numbers, or other sensitive personal information.