Moviegoers may search for the Regal Cinemas corporate office, Regal headquarters, corporate phone number, Guest Relations, ticket-refund help, Crown Club support, Regal Unlimited cancellation, gift-card assistance, employment information, or an escalation route for an unresolved theatre complaint.
This page provides Regal Cinemas headquarters information, verified corporate and customer-support contacts, ticket and subscription guidance, ownership and leadership details, current reader-review themes, related corporate office pages, and answers to frequently asked questions.
Regal Cinemas Corporate Office and Headquarters Contact Information
- Company: Regal Cinemas, Inc.
- Consumer Brand: Regal
- Global Parent Organization: Regal Global Entertainment
- Former Parent Names: Regal Cineworld and Cineworld Group
- Regal Cinemas Headquarters Address: 101 E. Blount Avenue, Knoxville, TN 37920
- Regal Cinemas Corporate Phone Number: 1-865-922-1123
- Regal Guest Relations: Use the official online contact portal
- Regal Website and Terms Questions: 1-877-835-5734
- Guest Relations Office Hours: Monday–Friday, 8:30 a.m.–5:30 p.m. Eastern
- Typical Online Response Time: 24–48 hours
- Regal eGift Card Support: 1-833-700-2157
- Regal eGift Card Email: re***@*****ab.com
- Chief Executive Officer: Eduardo Acuña
- Chairman: Brian McAndrews
- Chief Human Resources Officer: Ben Hill
- Official Website: RegMovies.com
- Official Guest Relations Portal: Contact Regal
- Regal Help Center: Regal Help and Frequently Asked Questions
- Theatre Locator: Find a Regal theatre
The Knoxville headquarters supports Regal’s U.S. theatre operations, leadership, finance, technology, marketing, film programming, concessions, Human Resources, legal affairs, loyalty programs, subscriptions, corporate sales, real estate, and other companywide functions.
For an immediate problem involving a specific movie, auditorium, seat, employee, concession purchase, cancelled screening, or theatre condition, begin with management at the theatre involved. Use Regal Guest Relations when the local theatre does not resolve the concern or when a documented corporate review is needed.
Where Is Regal Cinemas Headquarters?
Regal Cinemas headquarters is located at 101 E. Blount Avenue, Knoxville, TN 37920.
People searching for Regal Cinemas headquarters, Regal Entertainment Group headquarters, Regal Cinemas HQ, Regal corporate office Knoxville TN, Regal cinema headquarters, or Regal theaters headquarters are generally looking for this Knoxville address.
The verified Regal Cinemas corporate phone number is 1-865-922-1123.
Regal Cinemas Corporate Phone Number
The Regal Cinemas corporate office phone number is 1-865-922-1123.
Regal’s current Guest Relations page places greater emphasis on its online contact portal than on telephone support. The company says the online portal is the fastest support route and that it typically responds within 24–48 hours.
Before contacting the corporate office, gather:
- Theatre name, city, state, and address
- Date and approximate time of the visit
- Movie title and scheduled showtime
- Auditorium and seat information, shared privately
- Ticket or order number
- Purchase method
- Crown Club or Unlimited account email, when relevant
- Names or positions of theatre employees contacted
- Receipts, photographs, or screenshots
- Previous Guest Relations case number
- The specific resolution requested
What Is 1-877-835-5734?
The telephone number 1-877-835-5734 appears in Regal Cinemas, Inc.’s current Terms of Service for website questions and in its California consumer notice.
This number should not be confused with the main Knoxville corporate number, 1-865-922-1123. Regal’s current central Guest Relations page identifies the online contact portal as the fastest general support route.
People searching for “Regal Cinemas Inc. 877-835-5734 TN” are usually finding this Terms of Service contact rather than a local theatre telephone number.
How to Contact Regal Guest Relations
Use the official Regal Guest Relations portal for questions or complaints involving:
- Ticket purchases
- Cancelled or interrupted movies
- Refund questions
- Regal Crown Club
- Regal Unlimited
- Gift cards and eGift Cards
- Website or mobile-app problems
- Concessions
- Employee or manager conduct
- Theatre cleanliness
- Seating problems
- Accessibility equipment
- Private screenings or group events
- Unresolved local theatre complaints
Regal also allows guests to send private messages through its verified social-media accounts. Do not post account, ticket, payment, or gift-card information publicly.
How to File a Complaint With Regal Cinemas
- Report the problem at the theatre. Speak with the manager on duty while the theatre still has an opportunity to correct the issue.
- Keep the ticket and receipt. Save the movie, showtime, auditorium, seats, items purchased, amount paid, and payment method.
- Request a local resolution. Depending on the situation, management may offer replacement concessions, alternate seats, another showing, a ticket adjustment, or a refund review.
- Document the concern. Retain photographs or screenshots when they are relevant and lawful.
- Submit the Guest Relations form. Include the theatre, date, showtime, previous management response, and requested resolution.
- Save the case information. Keep the confirmation, submission date, and response.
- Contact the corporate office if necessary. Call 1-865-922-1123 when an appropriate corporate-level matter remains unresolved.
- Use the responsible outside company when applicable. Fandango, Atom, a gift-card administrator, payment-card issuer, or event organizer may control part of the transaction.
A useful complaint is concise and chronological. Explain what happened, what local management did, what remains unresolved, and the correction you are requesting.
Regal Movie Ticket Refunds and Cancellations
Regal currently allows eligible tickets purchased through its website or mobile app to be refunded up to 60 minutes before the scheduled showtime.
To request a refund:
- Use the refund link in the original confirmation email.
- Check the purchase in the Regal app or online account.
- Use the Regal Guest Relations form if the refund option is unavailable.
- Keep the order number, payment record, theatre, movie, and showtime.
Regal states that ticket refunds are not available after the printed showtime. Current ticket terms and any nonrefundable fees or promotional restrictions control the final outcome.
Tickets Purchased Through Fandango, Atom, or Another Company
Regal does not directly control every ticket sold for its theatres.
If the ticket was purchased through Fandango, Atom Tickets, a credit-card rewards portal, an employer program, a school, a promotional partner, or another agency, contact that company for:
- Refunds
- Exchanges
- Order corrections
- Missing confirmation emails
- Promo-code issues
- Account or payment problems
Contact the Regal theatre as well if the problem involves the screening, auditorium, seating, accessibility, concessions, or local service rather than only the ticket transaction.
Cancelled or Interrupted Regal Movie Complaints
A movie may be cancelled or interrupted because of equipment failure, building conditions, power loss, safety concerns, auditorium damage, scheduling problems, weather, content-delivery issues, or another operational problem.
When a screening is cancelled:
- Ask theatre management whether the ticket will be refunded or exchanged.
- Request written or printed confirmation.
- Ask how an online payment will be credited.
- Keep transportation or related records when relevant, although reimbursement is not guaranteed.
- Contact Guest Relations if the theatre does not provide a clear resolution.
A cancellation does not automatically guarantee additional compensation beyond the applicable ticket remedy.
Regal Website, Mobile App, and VPN Problems
Website or mobile-app complaints may involve:
- Login problems
- Account verification
- Payment errors
- A ticket purchase that does not appear
- A missing confirmation email
- A website block while using a VPN
- An error applying credits or rewards
- A theatre or showtime not loading
- A refund link that does not work
For a website-access problem, try turning off the VPN, clearing cookies and cached data, using a different browser, or switching between Wi-Fi and mobile data. Save a screenshot of the error without exposing payment or account details.
If the problem continues, submit the official Regal contact form and include the device, operating system, browser or app version, time of the error, and steps already attempted.
Regal Crown Club Complaints
Regal Crown Club is Regal’s free loyalty program. Members currently earn 100 credits for each qualifying dollar spent on eligible tickets and concessions.
Crown Club complaints may involve:
- Missing credits
- A receipt code that does not work
- Account-access problems
- Rewards disappearing
- A birthday offer not appearing
- Credits not earned through a third-party ticket purchase
- A redemption that was applied incorrectly
- Confusion about the discontinued Crown Jewel tiers
Members who forgot to use their account at the theatre may be able to add credits from a receipt through the online account. Regal says credits may take up to 24 hours to appear.
What Happened to Regal Crown Jewel Status?
Regal retired the Crown Jewel bonus program on July 6, 2026.
The discontinued program included the Emerald, Ruby, and Diamond status levels and their associated bonus-credit benefits. Regal states that Crown Club members did not lose their existing credits because of this change and received a one-time appreciation credit deposit.
Crown Club itself remains active. Only the Jewel status-level feature was discontinued.
Regal Unlimited Complaints and Cancellation
Regal Unlimited is the company’s paid movie subscription program. Current options include three-, six-, and twelve-month prepaid subscription commitments.
At the end of the applicable commitment, the subscription may continue month to month under the current Unlimited rules.
Members can manage subscription information through:
- The Regal mobile app
- The online Crown Club account
- Regal Customer Relations
Before requesting cancellation, check:
- The original enrollment date
- Minimum commitment
- Next billing or renewal date
- Subscription tier
- Payment method
- Any pending reservations
- Current Unlimited cancellation rules
Deleting the Regal app or stopping use of the subscription does not necessarily cancel recurring billing. Obtain confirmation that the subscription has been cancelled.
Regal Gift Cards and eGift Cards
Regal offers physical gift cards and eGift Cards for eligible theatre purchases.
- Regal eGift Card Support Phone: 1-833-700-2157
- Regal eGift Card Support Email: re***@*****ab.com
- Gift Cards and Bulk Purchases: Regal Gifting
For a gift-card complaint, retain:
- The physical card or eGift Card email
- Purchase and activation receipt
- Card number, shared only through a verified private channel
- Approximate balance
- Transaction date and theatre
- Error message or declined transaction information
- Previous support case
Promotional gift cards, vouchers, Premiere Tickets, and discount tickets may have different restrictions from standard purchased gift cards.
Privacy warning: Do not publish the complete gift-card number, PIN, barcode, claim code, activation receipt, or balance screenshot.
Regal Concession and Theatre-Cleanliness Complaints
Contact the manager during the visit for problems involving:
- Cold or improperly prepared food
- Missing concession items
- Incorrect prices
- Long concession waits
- Dirty lobby or auditorium conditions
- Overflowing trash
- Restroom cleanliness
- Damaged seating
- Temperature problems
- Audio or projection concerns
Keep the concession receipt and identify the item, purchase time, and management response. Report a food concern promptly so the theatre can inspect or replace the item.
Regal Seating and Employee-Conduct Complaints
Reserved-seat disputes should be handled as quietly and promptly as possible to avoid disrupting the screening.
If an employee or manager handles a seat disagreement, policy question, identification check, or guest conflict inappropriately:
- Record the theatre, auditorium, showtime, and seats.
- Ask for the manager on duty after leaving the auditorium.
- Describe the employee by position rather than publishing personal information.
- Explain how long the screening was disrupted.
- Request the specific resolution you believe is appropriate.
- Escalate through Guest Relations when necessary.
Regal Accessibility and Assistive Technology
Regal offers assistive technology for guests who are deaf, hard of hearing, blind, or have low vision at participating screenings.
Available technology may include:
- Closed-caption display devices
- Audio-description devices
- Assistive-listening devices
- Open-caption screenings
- Sensory-friendly My Way Matinee screenings
Accessibility icons are displayed with eligible showtimes on Regal’s website and app. Ask a theatre employee for the applicable device before the movie begins so there is time to test it.
Groups of ten or more may request an open-captioned screening with advance notice by emailing re***@**********as.com.
Regal Private Screenings and Group Events
Regal offers private screenings, watch parties, meetings, field trips, and group-ticket programs at participating theatres.
Event availability, pricing, auditorium size, movie availability, booking deadlines, refunds, food packages, and studio approval can vary.
Use Regal’s official event-request process and keep:
- Event proposal
- Contract or confirmation
- Movie title
- Theatre and auditorium
- Event date and time
- Guest count
- Food or concession package
- Payment receipt
- Cancellation and refund terms
Regal Human Resources and Employment
Regal does not prominently publish a separate general Human Resources telephone number for applicants, scheduling, payroll, benefits, or employment verification.
Use the appropriate route:
- Job application: Use the official Regal careers website.
- Theatre employee scheduling or payroll: Contact the theatre manager or established employee-service route.
- Benefits or employment records: Use the company’s internal HR or benefits system.
- Corporate employment opportunity: Search current Regal Global Entertainment openings.
- Guest complaint: Use Guest Relations, not Human Resources.
Ben Hill is the current chief Human Resources officer for Regal Global Entertainment.
Do not publish employee identification numbers, payroll records, Social Security numbers, schedules, medical information, private manager contact details, or coworker information in a public review.
Regal Cinemas Reviews and Complaints
The relevant customer reviews currently visible on CorporateOfficeHeadquarters.com include complaints about theatre cleanliness, concession quality, website access, a cancelled screening, advance notice, compensation, and employee handling of a reserved-seat dispute.
One reviewer described a dirty lobby and dissatisfaction with nachos and a hot dog. Another reported being blocked from the Regal website while using a VPN.
A separate reviewer said a screening was cancelled after an auditorium was damaged and objected to the amount of advance notice and lack of an additional discount. Another reported that an employee loudly handled a seat dispute during a screening and disrupted the movie.
One additional submission attempts to promote and sell a domain name and business proposal. It is not a customer review and should be treated as solicitation rather than consumer feedback.
These reviews represent individual reader experiences and allegations. CorporateOfficeHeadquarters.com does not independently verify every theatre condition, concession item, website error, movie cancellation, employee conversation, or compensation request.
A useful Regal review identifies the theatre city and state, approximate visit date, movie or service involved, local management response, Guest Relations route used, requested resolution, and whether the issue was resolved.
About Regal Cinemas
Regal was founded in Knoxville, Tennessee, in 1989 and grew into one of the largest movie-theatre operators in the United States.
Regal operates theatres under the Regal name and has historically incorporated theatre businesses and brands including United Artists Theatres, Edwards Theatres, Cinebarre, Warren Theatres, and other acquired circuits.
Regal offers standard screenings and premium formats that may include IMAX, RPX, 4DX, ScreenX, recliner seating, open captions, descriptive audio, event cinema, and specialty presentations.
As of June 30, 2026, Regal reported 5,448 screens in 402 theatres across 41 states, the District of Columbia, American Samoa, and Guam.
Who Owns Regal Cinemas?
Regal Cinemas, Inc. operates within Regal Global Entertainment.
Cineworld acquired Regal Entertainment Group in 2018. The global cinema group later completed a Chapter 11 restructuring and emerged in July 2023 under new ownership and leadership.
In May 2026, the parent organization adopted the Regal Global Entertainment corporate name. Its global theatre brands include:
- Regal
- Cineworld
- Picturehouse
- Cinema City
- Planet
Regal Cinemas is not separately publicly traded and does not have its own stock symbol.
Regal Leadership
Eduardo Acuña is chief executive officer of Regal Global Entertainment. He joined the company in 2023 and led its post-bankruptcy stabilization and growth strategy.
Brian McAndrews became chairman in May 2026.
Other current leaders include Thomas Song, chief financial officer; Ben Hill, chief Human Resources officer; John Henrich, general counsel; Kelly Dowdy, chief digital and technology officer; and Adam Rymer, chief commercial officer for the United States.
Guests should use Regal Guest Relations and established complaint routes rather than searching for private executive contact information.
Regal Competitors and Related Corporate Office Pages
Regal competes with national cinema chains, regional movie-theatre companies, premium cinemas, independent theatres, subscription entertainment services, and at-home streaming platforms.
Other theatre competitors include Cinemark, Marcus Theatres, Alamo Drafthouse Cinema, Landmark Theatres, Cinépolis, and regional independent operators.
Streaming and At-Home Entertainment Alternatives
- Netflix Corporate Office
- Hulu Corporate Office
- HBO and Max Corporate Office
- NBC and Peacock Corporate Office
Official Regal and Consumer Resources
- Regal Official Website
- Regal Guest Relations
- Regal Help Center
- Regal Ticket Refund and Cancellation Help
- Regal Theatre Locator
- Regal Crown Club
- Regal Crown Club Help
- Regal Unlimited
- Regal Gift Cards and Gifting
- Regal Captioning and Descriptive Video
- Regal Groups and Events
- Regal Careers
- Regal Global Entertainment Leadership
- USAGov Company and Service Complaint Guidance
Frequently Asked Questions About Regal Cinemas Corporate Office
Where is Regal Cinemas headquarters?
Regal Cinemas headquarters is located at 101 E. Blount Avenue, Knoxville, TN 37920.
What is the Regal Cinemas corporate phone number?
The Regal Cinemas corporate phone number is 1-865-922-1123.
What is the Regal Cinemas corporate office phone number?
Call 1-865-922-1123 for the Knoxville corporate office. Regal directs ordinary Guest Relations questions to its online contact portal.
What is 1-877-835-5734?
Regal publishes 1-877-835-5734 in its Terms of Service for website questions and its California consumer notice. It is not Regal’s local theatre number.
How do I contact Regal customer service?
Use the official Regal Guest Relations portal. Regal says it typically responds within 24–48 hours during support-office business days.
How do I complain about a Regal theatre?
Speak with theatre management first. Then submit the Guest Relations form with the theatre, date, movie, showtime, receipt information, management response, and requested resolution.
Can I receive a refund for Regal movie tickets?
Eligible Regal website and app tickets may generally be refunded up to 60 minutes before the showtime. Use the refund link in the confirmation email, the app, or the Guest Relations form.
Can I receive a refund after the movie starts?
Regal states that ticket refunds are not available after the printed showtime. Speak with local management immediately when a screening or theatre problem occurs.
Who handles a Fandango or Atom ticket refund?
Contact Fandango, Atom, or the company that processed the ticket transaction. Regal may still handle a separate complaint about the theatre or screening.
How do I cancel Regal Unlimited?
Manage the subscription through the Regal app, online Crown Club account, or Customer Relations. Review the minimum commitment, renewal date, and current Unlimited rules before cancelling.
Does deleting the Regal app cancel Unlimited?
No. Deleting the app does not necessarily cancel the subscription or recurring payments. Obtain a cancellation confirmation.
What happened to Regal Crown Jewel status?
Regal retired the Emerald, Ruby, and Diamond Crown Jewel tiers on July 6, 2026. Crown Club remains active, and Regal says members did not lose their existing credits because of the change.
How many credits does Regal Crown Club earn?
Regal currently awards 100 Crown Club credits for each qualifying dollar spent.
How do I report missing Regal Crown Club credits?
Use the Add Credits from Receipts feature when eligible or contact Guest Relations with the receipt, theatre, purchase date, and account email.
What is the Regal eGift Card support number?
Call 1-833-700-2157 or email re***@*****ab.com.
How do I report a cancelled Regal movie?
Speak with theatre management about a refund, exchange, or alternate screening. Keep the ticket and escalate through Guest Relations if the theatre does not provide a clear resolution.
Why is Regal blocking my VPN?
Security systems may block certain VPN or proxy connections. Turn off the VPN, clear browser data, try another connection, and contact Regal if the problem continues.
Does Regal offer closed captioning?
Yes. Participating screenings may offer closed-caption devices, open captions, audio description, and assistive-listening equipment. Check the showtime amenities and ask a theatre employee for assistance.
Can I request an open-caption Regal screening?
Groups of ten or more may request an open-captioned screening with sufficient advance notice by contacting re***@**********as.com.
Does Regal have an HR phone number?
Regal does not prominently publish a general public HR phone number. Applicants should use Regal Careers, and employees should use established manager, payroll, benefits, or internal HR routes.
Who owns Regal Cinemas?
Regal Cinemas, Inc. operates within Regal Global Entertainment, the global cinema organization formerly known as Regal Cineworld or Cineworld Group.
Who is the CEO of Regal?
Eduardo Acuña is chief executive officer of Regal Global Entertainment.
Is Regal still in bankruptcy?
No. The global Cineworld and Regal organization emerged from its Chapter 11 restructuring in July 2023 and continues operating.
How many Regal theatres are there?
As of June 30, 2026, Regal reported 402 theatres and 5,448 screens across 41 states, the District of Columbia, American Samoa, and Guam.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides headquarters addresses, corporate phone numbers, ownership and leadership details, complaint-routing guidance, consumer resources, and a place for readers to share company reviews.
When updating a page, we review official company contact pages, privacy policies, terms, help resources, current leadership information, loyalty and subscription rules, gift-card contacts, corporate announcements, and the reviews visible on the page.
Addresses, telephone numbers, executives, theatre locations, ticket policies, loyalty terms, subscription rules, gift-card contacts, accessibility offerings, and support routes can change. Verify time-sensitive information directly with Regal or the company that processed the transaction.
Page Update Note
This Regal Cinemas corporate office page was reviewed and updated on July 23, 2026.
The update verified the Knoxville headquarters address and corporate phone number, clarified the role of 1-877-835-5734, removed an unverified fax number and older central-phone listing, added Regal’s current Guest Relations portal, and documented current support-office hours and response guidance.
The update also added Regal Global Entertainment as the parent organization’s current corporate name, verified CEO Eduardo Acuña, chairman Brian McAndrews, chief Human Resources officer Ben Hill, and the June 2026 theatre and screen count.
Additional updates include ticket-refund and third-party ticket guidance, Crown Club and Crown Jewel program changes, Regal Unlimited cancellation information, eGift Card contacts, accessibility resources, private-event guidance, employment routing, QueryHunter search opportunities, competitor links, and a centered and optimized version of the existing article image.
The visible-review section was also cleaned up to summarize four relevant customer experiences. A fifth submission promoting a domain name and business proposal was identified as solicitation rather than a genuine customer review.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Regal Cinemas, Inc., Regal, Regal Global Entertainment, Cineworld, Picturehouse, Cinema City, Planet, any Regal theatre, employee, event organizer, Regal Crown Club, Regal Unlimited, Buyatab, Fandango, Atom Tickets, payment-card issuer, film studio, accessibility-equipment provider, or government agency.
This page is provided for informational and consumer-review purposes only. CorporateOfficeHeadquarters.com cannot access a Regal ticket, payment, refund, Crown Club account, Unlimited subscription, gift card, theatre report, employee file, private-event booking, or Guest Relations case.
Nothing on this page constitutes legal, financial, employment, disability, subscription, payment-dispute, gift-card, or consumer-protection advice. Addresses, phone numbers, leaders, ticket policies, subscription requirements, rewards rules, gift-card terms, showtimes, and support routes may change. Confirm important information through current official sources.
Share Your Experience
Have you contacted a Regal theatre manager, Guest Relations, Crown Club support, Regal Unlimited support, gift-card assistance, or the Knoxville corporate office? Share your Regal Cinemas review below.
Helpful reviews identify the theatre city and state, approximate visit date, movie or service involved, local management response, support route used, requested resolution, and whether the concern was resolved.
Privacy warning: Do not post your home address, personal telephone number, email address, complete ticket or order number, seat information connected to a future visit, payment-card information, gift-card number, PIN, Crown Club password, Unlimited account credentials, verification codes, employee records, private medical details, or personal information about theatre employees or other guests in a public review.
